Comentarios de los clientes para Grind Mode Arco

All of the representative where incredibly accommodating and friendly. Carla was AWESOME!!! Thanks guys!

The lady in the office I think her name is preset, OMG super nice, so sweet, and Really professional, YOU KNOW WHAT I THINK IM IN LOVE😍 I will married that lady in a New York second” that is the place to rent a truck 100% 👍

Nothing.

They didn't have anyone on site to hook up the trailer so I was asked if I could do it myself... I'm physically impaired. I said no, then a phone call was made to someone who would hook it up..

I had car trouble coming over to pick up my Uhaul. I called to let Carla know that I was going to be late. I arrived and did my check in online. I walked in and waited in line to be helped where I was told, that my reservation was cancelled and that I was not going to be able to pick up. The gentlemen at the counter called Carla and asked her to call him back, I called the Uhaul number listed on the email and she stated that the reservation was all good. Carla finally called back and said I was good to go to the front counter and to which truck I was taking. Once I got it home I found out that the dolly that I ordered was not in the truck after I already paid for it. So I had to drive to another location to pick it up right before they closed. Where the gentlemen at the counter was angry that we had already paid and not received it, basically told us to wait outside in line to pick it up. So overall this Uhaul experience was not the best, I would also not recommend this location at all for how I was treated.

Nothing! Carla was very helpful and pleasant. Thx👌🏾

Another great experience..... They are our only place to go!!!

BEST CUSTOMER SERVICE EVER!! LOVE THIS PLACE!!

Great customer service.

Extremely helpful specially tony and preet they are helping a lot. I already recommend to my friends this location.

I have been a customer for years and had this horrible experience from uhaul and now will think twice before renting another truck from them.

Maybe supply straps and dollies with truck

NOTHING. They were extremely friendly and super polite. I am so glad I went to them. It was my first time with them but I will most definitely go back to them.

Location is hard to get into and out of. Shady people in parking lot drinking. Wife did not feel safe. Truck was fine.

This location is incredibly hard to find with virtually nowhere to park any vehicle larger than a pick up.

So happy with the customer service. Everything fast. Thanks. And for sure I already recomended tus place to some of my Friends.

I had called U-Haul at the one 800 number and extended the truck because of weather complications in Texas and I was called on a daily basis from the Rancho location asking me to call when we're going to return the items and insisted that we did not extend the truck and that the truck need to be returned because it was to be rented out to somebody

Micro station. Inside of gas station. Attendant only person working. Had to hook up myself. Light was damaged. Had to repair myself before using. 113 degrees out. Customer doing repair before rental. NOT GOOD

Very clean and well maintained truck. The people at this location were very courteous. The dispatch person at Uhaul did not realize this location for Uhaul pick up is 24 hours. I was delayed several hours picking up the truck based on bad information from dispatch on hours of operation. Dispatch should never tell a customer every Uhaul in Las Vegas opens at 9:00 am this is absolutely incorrect and cost me several hours of my time.

GET YOUR WEBSITE WORKING PROPERLY.!!!!! I SPENT 30 MINUTES TRYING TO WORK THRU IT,. MAYBE ITS A GLITCH , I DONT KNOW, BUT I WAS UNABLE TO COMPLETE ANY RESERVATION ON LINE.....IT NEVE GAVE PROMT TO CONTINUE TO CHECKOUT...,.. I HAVE DONE IT BEFORE , BUT THIS IS NOT FIRST TIME ITS BEEN A PROBLEM...... SO I FINISH ON PHONE WITH LIVE REP......work on that ......mmmmok?

Not a good trailer to drop off the trailer. No help unhooking the trailer.

Rental agent very nice and efficient, excellent service

Extremely helpful and probably the best uhaul I've ever used. I've moved about 15 times in life and this location in Las Vegas it's probably the best experience yet from the customer service to the shed of help. Go here!!!

The feature to just allow you to mobile check in and out didn't work, so I had to go in. The lady in the morning was new but was helping. The man when returning just ignored me because he was new and didn't know how. Very frustrating. So due to not being able to remotely get the truck using the site made me not want to rent using that location again.

The truck ac stop working.It was 110 outside!!!

I reserved and paid in full online before pick up. I attempted to pick up the truck with no contact to maintain proper social distancing protocols. However, after checking in a gentleman told me I need to go inside. The lady behind the counter said they needed to redo my rental application and asked for my ID and credit card. I provided them to her but when she took her personal phone out and tried to take pictures of them I took them back and informed her that I already submitted this info to U-HAUL online and was already charged for the truck/dolly. She said oh ok, I see it in my system now. A man came back and said to give me the keys. She gave me keys and I went to the truck but never received the paperwork to mark down the vehicle condition. I went back into the store and asked for a inspection form and a receipt. After about 20 minutes I was handed a receipt but no inspection form. Frustrated, I took pictures of the truck and left. Roughly 15 minutes later they called me again and asked me to provide my credit card information again. I refused and said I was going to call uhaul customer service and hung up. While on hold with uhaul I received a text asking me to do the vehicle inspection. I hung up and followed the text instructions. I then called the store back and told them that I did everything through the uhaul automated system and they said ok thank you. I'm not sure where the hiccup was but in the customer side of this transaction, it was terrible. It took me nearly an hour to pick up the truck, I was refused the contactless pick up option, and I felt as if I was being scammed. Additionally, I was not authorized full mileage for the trip I loaded to the uhaul website. It was 182 miles from my last residence to my new home, 21 miles from uhaul pick up to my last residence, and 15 miles from my new home to the uhaul drop off. Totaling 218 miles, I was only authorized 197 miles. So, I unwillingly incurred a $10 fee. The truck was super dated and high mileage. I had very little faith in its ability to carry me and my belongings across 100 mile of unpopulated desert. I normally use Penske for moves but decided to save some money and it was terrible mistake. Never again.

Online registration was a little confusing. I will get it next time. Person at location was super friendly and helpful.

Great service

Retrain the manager in clerical skills. I paid for the entire service a day in advance. Apparently he felt I needed to pay again

Everything was great!

Wasnt sure about renting from this location but when I got there, they were extremely helpful, fast and friendly!! Will definitely use this location again!!

The service personnel provided a prompt and courteous service.

Great service and friendly staff. Will use this service again.

The computer system s running very slowly.

Nothing. Everything was absolutely perfect

Make sure the former people remove all belongings out cup holder before the turn truck back in and not park to close to other trucks were you can't even get in or back up without truggling

Drivers side mirror was loose. Had to hold it to see traffic to my left. Awful experience. Requested a refund, no response. Terrible customer service.

The staff was excellent!! JERRIT. ( hope I remembered name, I lost contract you gave me ..LOL ). Was the most helpful truck rental agent... I rent truck or trailer at least once a month... I will only be using "Grind Arco".... Y'all did GR8 !!!!! Thanks, and see you next month,. G. Carragher......????

Access to hook up area was a bit tight however the staff was extremely helpful in assisting the trailer connections.

i haven't received my return yet for my truck i returned. please contact. 702.445.5027

Best UHaul renter I've been to because they were the friendliest, quickest, and most helpful. Highly recommended.

Carla has awesome

Tony was a pleasure to work with. He made it easy to work with him. he went above and beyond what someone should do. I am in a customer service industry and he epitomizes what customer service is all about! Thank you Tony!

Excellent service

Excellent customer service.....

This was a very convenient location and customer service was great. They made my pickup and return easy and less painful than my actual move!

I didn't catch her name, but the cashier was amazing! I simply adore her. Greeted me with a smile, friendly, and sweet. Just based on my experience with her I would recommend even my family to them!

Preet was the most helpful. We were told there were no available, then she ran to our car and told us someone just returned a truck. We were able to move our new furniture into our home and enjoy the rest of day. She was EXCELLENT.

The tank was half full. I was told it was completely full. When I returned it I filled the tank exactly how I received it. I am also extremely dissatisfied that the 20' truck we reserved over 1 week ago, was not available just one day before pickup. Due to having to take a 15' I have had to drive to and from my destination 4 times, 1 hour each way in my own vehicle.

When I returned the truck, the two cashier lack communication with each other and with me. They made the return more difficult than the rental process.

Big signs off Rancho because we never see any sign of Uhal we had to get off our car and ask people for location/directions

Great service. If you need a UHaul definitely come here to get it. Tony and Navi and Preet helped me even when my UHaul was towed and they got it back right away with no problem. They are all around great people!

Employee at this location was friendly, courteous, professional and knowledgeable. I will definitely recommend this location to family and friends. Keep up the great work hiring employees like the ones at 2901 N Rancho.

Make more of your associates knowledgeable regarding what to do when someone is interested in renting a U-HAUL.

The U-Haul mobile link app I found it difficult to use when returning the truck after hours. But overall I found Carla very pleasant and help, but the nighttime manager not so

Fire the whole crew and retrain them on how to do the rental process and billing... We rented it and 2 days later went to call for an extension to find out that they reported it stolen... Double charged us... I have never had such a horrid experience in my life...

Rented a truck that was on ‘E' when I got into it(snapped a photo), and was required to return the truck with the same fuel level. When I returned the vehicle I was charged for several “fuel fees” that did not apply. Was told that I would be contacted shortly. I am still waiting for a response and credit to a claim submitted 3 days ago. Not a very pleasant experience, especially taking into consideration of my own personal situation. On a brighter note, the guy that assisted us with the uhaul rental was awesome, quick, and super funny! I wish I remembered his name, he deserves 5 STARS!!!

The back of the truck was not sweep out i had to do it before i put my stuff in the truck.

It took up more than 30 minutes of time that the movers needed to complete my move. I lost money.

The Uhaul booking was bad. I was charged for 2 days and I was not happy at all.

I was not told I would be charged $100, and refunded the difference once I dropped off the can. I honestly do not remember reading it, but it should be info offered up by the rep I am working with.

This was a convenience store. Get someplace bigger.

The man who helped us was rude-unhelpful-didn't have adequate coverage at the Arco counter so took over an hour to get taken care of

Service was excellent. The reps were so helpful.

Do NOT select a return location for the customer. Our biggest issue was this Eugene at the 800 number he/she was condescending and rude, when we asked questions we were told we could be charged thousands of dollars and never answered our questions then hung up on us when we asked for a supervisor.

Customer service was great. BUT I turned in the truck after hours and when I received my bill THROUGH EMAIL, it was WAY MORE THAN I CALCULATED!!! I PUT THE GAS BACK IN THE TRUCK & got CHARGED 4 THAT!!!! I'M IN HOLD NOW CURRENTLY 16 MINUTES AND COUNTING...Current bill $114 for moving 1 couch from 1 apartment to another locally!!!

So I like that this location is open later on Sundays. But the office is hard to find. Parking is hard to find. When I first arrived to pick up the keys I had to wait for the dealer to come out of a back office for 5-10 minutes.

I would recommend a U-Haul hand Dolly to help maneuver the trailers into tight spaces show up when needed. Overall I received excellent service at this location.

The lady who checked us in made it a below average experience. I had to go to the gas station next door for some reason and when it was my turn she started the process and then kept helping other customers before me, I realize she was short handed but she helped 10 customers before me and wouldn't process my paperwork until I complained. I was in the process of moving and on a schedule and it was very rude and she got irritated when I complained yet I was there before all the other customers she helped.

Tony is the best. Took great care in what he does made sure everything went smooth even checked in on me throughout my trip