Customer did not leave a comment.JAMES N.
Customer Reviews for Grind Mode Arco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would NOT recommend this location or any other U-Haul location to anyone because I just would not recommend U-Haul to anyone after this experience.Ronald G.
Charged for gas but when pickup up had no gas.Robert R.
Excellent customer service, in spite of failed equipment.CHARLES M.
Customer did not leave a comment.BRUCE M.
seems like nobody works there and are not prepared for reservationsDaniel F.
Everyone was very nice and professional and patient.Debra G.
Truck seemed to be falling apart.. when we received the truck the arm rest on the right passenger side is broken, barely hanging on by a screw. Fuel cap was not even properly closed! Went to dropped off the truck at 3pm and no one or representative could be found so we just ended up dropping the keys off in a drop off box.LUCKY L.
Customer did not leave a comment.Randy R.
My experience besides the online reservation was horrible!Gilberto G.
Just dropped off truck and key on a Sunday. No one there Was extremely easy.Kelly C.
Excellent serviceArthur D.
Customer serviceShakira B.
Tony is amazing! I'm a Mom helping my daughter move and Tony went out of his way to make it absolutely one less frustration! 110 degree heat here in Las Vegas and an upstairs apartment😰. Thank you Tony for making this part so so great! The online check in was amazing too 😁Shannon H.
Customer did not leave a comment.Roland T.
Customer did not leave a comment.Jesus R.
I paid more gas because it wasn't the same when I got in the van. So I paid more which I don't likeCarmela P.
Everything was good and awesome. I really appreciate this place. Tony Bains is a great man. His people is a good place to go for a Uhaul.Elicia H.
Customer did not leave a comment.elicia H.
The woman who helped me was extremely helpful. She answered all my questions and made the process very smooth.FRANK L.
I saw the other U-Hails in the lot, but there was no signage on where to park, or who to turn in the keys to. I ended up parking it at the gas station and waved someone down in order for me to successfully turn it in. Once I got their attention, they were all nice and helpful.ALBERT P.
Customer did not leave a comment.ELIZABETH M.
Customer did not leave a comment.Jane K.
Customer did not leave a comment.Kevin G.
The owner is Perfect great customer serviceNapoleon B.
NOTHING TO IMPROVE....MR TONI HAS THE BEST CUSTOMER SERVICE, AND AN EXCELLENT CREW, READY TO HELP IF I REQUIRE ITVICTORIANO C.
Thank you for everything it was greatDALE R.
Customer did not leave a comment.Roxane B.
Service Counter person was great to work with.Patric W.
Customer did not leave a comment.james Z.
Fire the two ladies I delt with today!!shannon W.
Continue to employ Sarah and her knowledge and positive customer service skills to maintain a winning combination for U-haul and its clients. Four stars for Sarah; she made my move possible as well as a positive experience.John K.
Customer did not leave a comment.Deonta B.
Customer did not leave a comment.Marlayna E.
Easy fast and friendly pickup.Raul M.
Customer service was the the best. quick efficient and very organized . I plan on calling this . center direct. It was my pleasure to get to meet and woirk with this staff.GEORGE G.
Customer did not leave a comment.Jasmin A.
I was charged today for some fee I don't know about, possibly the U Haul employee did not properly check in the trailer that I returned yesterday, I called to request a refund of extra charge, waitingTravis M.
Customer did not leave a comment.James J. C.
This was horrible. The van was filthy when I got it and barely had any gas in it. I was told to bring it back the same way I found it after I confirmed that they were not going to put gas in it. I will never rent from this location againColleen K.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Ernie R.
Customer did not leave a comment.ENRIQUE P.
Customer did not leave a comment.Cindy W.
There was a problem with the steering wheel from bringing and staff told me it is normal ! . To just put pressure on the wheel while turning it to right and left to make it work. Sometimes it work and other times it would take few minutes of push and pull to make it work. It was a terrifying experience to have that happen on the road. Also cause my wrist to feel painful because I was putting pressure on it . Most terrifying experience. I can't trust this uhul location again.Mahnaz A.
I have said it before , Grind Mode is the fastest U-Haul Outpost ever..... Fast, courteous & professional...... Thanks again GRIND MODE TEAM !!!George C.
Customer did not leave a comment.Lluvia O.
Truck was dirty and still had trash and papers from the last renter. The guy at the register when I checked out was rude the whole time.Daniel S.
Hire someone elseDavell S.
Customer did not leave a comment.Robert R.
Clean and make sure there is no odors in equipment.Kyndell W.
Keep up the great service!David G.
The associate Sarah was excellent and very helpful. She took good care of us and went above and beyond. The trailer was a little full of debris when we got it. The manager didn't have the 2 furniture dollys but substituted one for blankets. We had to go down the road to get a furniture dolly from another uhaul place. I expected everything I had on my order to be in stock but did have to go out of my way to get it. The manager did make sure to call though and get us atleast one. This location is sorta tricky because it's a gas station. They did make sure we're taken care of but it being a gas station was tricky but also convenient to because you can get gas and drinks and not have to stop later.Loren G.
The manager didn't check my truck in right away but I was able leave it and go. Very nice place and people were great too.BRIAN B.
Customer did not leave a comment.Douglas F.
Customer did not leave a comment.LESLIE P.
Customer did not leave a comment.Michelle Y.
Customer did not leave a comment.Angel A.
The truck was a little smelly inside like body odor so I cleaned and sprayed FabreezDebra M.
Customer did not leave a comment.MONICA C.
Excellent proprietor. Professional and courteous.Gary M.
The truck was stuck in tow mode. No one was able at ANY of the 3 Uhaul to explain how to turn this off. This caused a huge gas waste. It would be nice if your staff check tires!! This is life-threatening!! Anyone reading this...Class action?!?E Scott E.
Customer did not leave a comment.Sonya N.
Cabin was a little dirty and it smelled. Need to pay more attention to the cleanliness.Edson A.
Only one person working the store and the u haul counter. many delays over 45 min to check out. I had to hook and unhook my own trailer She came out took a picture. Young lady was not up on u haul check out procedures. very friendly. But not professional.GEORGE G.
The location was fine but the actual making the reservation and being rebooked several times it was a complete nightmare.RoccoLeo G.
You did very well and Sarah was the one who made it all work.Joshua A.
Customer did not leave a comment.Gary P.
I'm always looking for good customer service. I really appreciate Their servicemohammad N.
My order was confirmed but when I get there I waited almost 30 min then they said the truck is not available .Beninico A.
The lady from Utah was very efficient and very fast and very courteous she was awesomeraymond W.
Excellent experience and service. Keep up the great work.Christopher T.
Customer did not leave a comment.KATHLEEN C.
Customer did not leave a comment.Jerome D.
Customer did not leave a comment.Gerritt S.
The pick up and drop off was very easy and simple at this location. staff was very friendly. I will rent from this location again for sure.Maria L.
Customer did not leave a comment.EDWARD S.
Everything was spectacular the Uhaul rental experience here is by far the best in Vegas! Been a local in Laa Vegas for quite some time and this experience was next level! Thanks to the friendly staff & Tony and his team for facilitating such a smooth run experience during a stressful move.CHELSEA IRENE H.
Customer did not leave a comment.ILENE S.
great customer service from all the employees and the manager.Alberto P.
They really worked with me.EDDIE W.
Tony at the arco station/owner was such a great person. Over top help. Uhaul should be happy to have a place like that. Thank Tony in Las Vegas off Rancho.Frank M.
The truck was dirty and they didn't give me the dolly I paid forJasmine M.
I had the best experience at this location. Tony is the nicest man I've met in a while. He was so helpful and took good care of me and my family for this out of town move. Thanks again Tony!miralla V.
The truck needs to have the front wheel aligned with the steering wheel as it was difficult to maneuver the steering wheel when drivingâ€¦..Brian F.
Customer did not leave a comment.Judy R.
Nice thanksLESLIE P.
When first arrive looking to rent truck the lady in store at am pm were truck was the lady was deceptive when asked was there any truck for rent she told me No it wasn't come to find out it was after I drove a mile up the road to the other U-Haul on Jones and rancho they actually told me it was for rent so I drove back to the store and the lady told me the people just called at 8:30 and cancel she lied to me.bad business.Vikki B.
I did online order I didn't receive truck that was issued online, was given a different truck. When I turn truck in online I was being charged 82.00 for extra gas I was given a truck with just nearly half a tank of gas so of course I wasn't going to pay for a full tank so I couldn't do online returnTanya W.
Customer did not leave a comment.MARLON B.
Tony & Manu were great! they answered all of our questions & helped with whatever needed to be done & got us out of there & back to moving as quickly as possible...i'm definitely going there again the next time i need a U-Haul!!!Brian C.
Customer did not leave a comment.BRENDA R.
Move to a different location;this Arco is far too busy to focus on providing quality service to UHaul customers. I felt VERY uncomfortable having dealers taking a picture/scanning my DL on their personal phonesMarilyn M.
Convenient location, friendly staff. Will use this location for rental again.Kristen D.
Very friendly staff. Vehicle pick up process was smooth and easy.Kristen D.
Carla was a true pleasure to deal with!! Truck had a odor to it but did what I needed.Torsten R.
Stop dictacting how long a uhaul should be rented for. If I want a uhaul to move to Vegas in a day I expect equal charges to a day not an algorithm that decides how long it should take me to moveSteven R.
The truck smelled like something died in it. It was a horrendous smell for the travel.Andrew S.
Very kind and hard working employees. Girl who helped me was awesome!Jeremy S.
Customer did not leave a comment.Bobby Eddie N.