Customer Reviews for Grind Mode Arco
(U-Haul Neighborhood Dealer)

367 reviews

2901 N Rancho Dr   Las Vegas, NV 89130

(702) 800-4609

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9:30 am–2 pm

Services at this Location:

Contact Us

(702) 800-4609

2901 N Rancho Dr
Las Vegas, NV 89130

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9:30 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

pricing is ridiculous

cassandra s 
Rating:
5.0

Costumers service was excellent

Doreen C 
Rating:
5.0

Everyone that helped me was professional.

thomas k 
Rating:
5.0

Very friendly staff provided thorough and complete instructions and simple process

DEBORAH A 
Rating:
5.0

Customer did not leave a comment.

SANDEE B 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Service was great. Very friendly. Tony the owner is awesome. Great guy. Will do anything to make the customer happy.

Stevan S 
Rating:
2.0

The inside was dirty. The trailer fish tails horribly. I have pulled alot of trailers over the years. This was the worst.

Brian F 
Rating:
1.0

Customer did not leave a comment.

Gustavo R 
Rating:
5.0

Customer did not leave a comment.

Margaret K 
Rating:
5.0

Customer did not leave a comment.

yury d 
Rating:
1.0

I was over charged for another and I turned my Van in and talk to lady at the store who said she can't go into the computer but drop my Keys in BOX and she will verify I dropped it off also take a pic of me dropping keys in box by HER!!! Picture shows her dropping my KEYS IN BOX ??? I want to FILE a COMPLAINT and POST ON FACEBOOK and SOCIAL MEDIA how UHALE will rep you ...OFF !!! Been dealing with them for many of YEAR!!!... Lately it's been nothing but issues and CRAZY PRICE HIKES!!!

Angela K 
Rating:
5.0

Customer did not leave a comment.

Lenora W 
Rating:
5.0

Tony and his team were amazing. I had never rented a U-Haul before and they walked me through the whole process and were super patient and helpful on pickup and drop off. I really recommend using this service!

Tiana G 
Rating:
5.0

Excellent customer service

Leo A 
Rating:
4.0

Customer did not leave a comment.

TraShawnnia L 
Rating:
3.0

The guy was kind of rude and he never really talked and when he was asking for my card, it was very demanding and I did it really like how he was asking for my card and card information was a little suspicious because he was doing business, but I just took it into consideration that, he’s just trying to do his best but it was very weird. I didn’t really think it was actually you facility.

Cassandra S 
Rating:
3.0

Service was great!

Levi C 
Rating:
4.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

I wouldn’t change a thing. Service was excellent very friendly and helpful. Will be back again soon to rent a trailer again.

Jeffrey M 
Rating:
5.0

Go here, if they have what you want. Service is way above a corporate store.

Jeffrey S 
Rating:
5.0

The owner Tony represents everything good about a business owner. I would choose Tony's location over a corporate store every time.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Pedro D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

Cesar M 
Rating:
5.0

Keep up the good vibe...

paul k 
Rating:
3.0

I was charged a deposit, never had to do that before and as of now it still hasn't been returned, the vehicle shook when it was idling and I won't come to that location again.

John P 
Rating:
5.0

They went beyond expectations to reach customers satisfaction.

Jose E 
Rating:
5.0

Customer did not leave a comment.

Miguel C 
Rating:
4.0

Customer did not leave a comment.

JAMES N 
Rating:
3.0

I would NOT recommend this location or any other U-Haul location to anyone because I just would not recommend U-Haul to anyone after this experience.

Ronald G 
Rating:
5.0

Charged for gas but when pickup up had no gas.

Robert R 
Rating:
5.0

Excellent customer service, in spite of failed equipment.

CHARLES M 
Rating:
4.0

Customer did not leave a comment.

BRUCE M 
Rating:
1.0

seems like nobody works there and are not prepared for reservations

Daniel F 
Rating:
5.0

Everyone was very nice and professional and patient.

Debra G 
Rating:
3.0

Truck seemed to be falling apart.. when we received the truck the arm rest on the right passenger side is broken, barely hanging on by a screw. Fuel cap was not even properly closed! Went to dropped off the truck at 3pm and no one or representative could be found so we just ended up dropping the keys off in a drop off box.

LUCKY L 
Rating:
5.0

Customer did not leave a comment.

Randy R 
Rating:
1.0

My experience besides the online reservation was horrible!

Gilberto G 
Rating:
5.0

Just dropped off truck and key on a Sunday. No one there Was extremely easy.

Kelly C 
Rating:
5.0

Excellent service

Arthur D 
Rating:
2.0

Customer service

Shakira B 
Rating:
5.0

Tony is amazing! I'm a Mom helping my daughter move and Tony went out of his way to make it absolutely one less frustration! 110 degree heat here in Las Vegas and an upstairs apartment😰. Thank you Tony for making this part so so great! The online check in was amazing too 😁

Shannon H 
Rating:
5.0

Customer did not leave a comment.

Roland T 
Rating:
5.0

Customer did not leave a comment.

Jesus R 
Rating:
5.0

I paid more gas because it wasn’t the same when I got in the van. So I paid more which I don’t like

Carmela P 
Rating:
5.0

Everything was good and awesome. I really appreciate this place. Tony Bains is a great man. His people is a good place to go for a Uhaul.

Elicia H 
Rating:
5.0

Customer did not leave a comment.

elicia h 
Rating:
5.0

The woman who helped me was extremely helpful. She answered all my questions and made the process very smooth.

FRANK L 
Rating:
4.0

I saw the other U-Hails in the lot, but there was no signage on where to park, or who to turn in the keys to. I ended up parking it at the gas station and waved someone down in order for me to successfully turn it in. Once I got their attention, they were all nice and helpful.

ALBERT P 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M 
Rating:
3.0

Customer did not leave a comment.

Jane K 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
5.0

The owner is Perfect great customer service

Napoleon B 
Rating:
5.0

NOTHING TO IMPROVE....MR TONI HAS THE BEST CUSTOMER SERVICE, AND AN EXCELLENT CREW, READY TO HELP IF I REQUIRE IT

VICTORIANO C 
Rating:
5.0

Thank you for everything it was great

DALE R 
Rating:
5.0

Customer did not leave a comment.

Roxane B 
Rating:
3.0

Service Counter person was great to work with.

Patric W 
Rating:
5.0

Customer did not leave a comment.

james z 
Rating:
1.0

Fire the two ladies I delt with today!!

shannon w 
Rating:
5.0

Continue to employ Sarah and her knowledge and positive customer service skills to maintain a winning combination for U-haul and its clients. Four stars for Sarah; she made my move possible as well as a positive experience.

John K 
Rating:
4.0

Customer did not leave a comment.

Deonta B 
Rating:
3.0

Customer did not leave a comment.

Marlayna E 
Rating:
5.0

Easy fast and friendly pickup.

Raul M 
Rating:
5.0

Customer service was the the best. quick efficient and very organized . I plan on calling this . center direct. It was my pleasure to get to meet and woirk with this staff.

GEORGE G 
Rating:
3.0

Customer did not leave a comment.

Jasmin A 
Rating:
1.0

I was charged today for some fee I don't know about, possibly the U Haul employee did not properly check in the trailer that I returned yesterday, I called to request a refund of extra charge, waiting

Travis M 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
2.0

This was horrible. The van was filthy when I got it and barely had any gas in it. I was told to bring it back the same way I found it after I confirmed that they were not going to put gas in it. I will never rent from this location again

Colleen K 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

Ernie R 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE P 
Rating:
5.0

Customer did not leave a comment.

Cindy W 
Rating:
1.0

There was a problem with the steering wheel from bringing and staff told me it is normal ! . To just put pressure on the wheel while turning it to right and left to make it work. Sometimes it work and other times it would take few minutes of push and pull to make it work. It was a terrifying experience to have that happen on the road. Also cause my wrist to feel painful because I was putting pressure on it . Most terrifying experience. I can’t trust this uhul location again.

Mahnaz A 
Rating:
5.0

I have said it before , Grind Mode is the fastest U-Haul Outpost ever..... Fast, courteous & professional...... Thanks again GRIND MODE TEAM !!!

George C 
Rating:
5.0

Customer did not leave a comment.

Lluvia O 
Rating:
3.0

Truck was dirty and still had trash and papers from the last renter. The guy at the register when I checked out was rude the whole time.

Daniel S 
Rating:
1.0

Hire someone else

Davell S 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
3.0

Clean and make sure there is no odors in equipment.

Kyndell W 
Rating:
5.0

Keep up the great service!

David G 
Rating:
3.0

The associate Sarah was excellent and very helpful. She took good care of us and went above and beyond. The trailer was a little full of debris when we got it. The manager didn't have the 2 furniture dollys but substituted one for blankets. We had to go down the road to get a furniture dolly from another uhaul place. I expected everything I had on my order to be in stock but did have to go out of my way to get it. The manager did make sure to call though and get us atleast one. This location is sorta tricky because it's a gas station. They did make sure we're taken care of but it being a gas station was tricky but also convenient to because you can get gas and drinks and not have to stop later.

Loren G 
Rating:
5.0

The manager didn’t check my truck in right away but I was able leave it and go. Very nice place and people were great too.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

Douglas F 
Rating:
4.0

Customer did not leave a comment.

LESLIE P 
Rating:
5.0

Customer did not leave a comment.

Michelle Y 
Rating:
5.0

Customer did not leave a comment.

Angel A 
Rating:
5.0

The truck was a little smelly inside like body odor so I cleaned and sprayed Fabreez

Debra M 
Rating:
5.0

Customer did not leave a comment.

MONICA C 
Rating:
5.0

Excellent proprietor. Professional and courteous.

Gary M 
Rating:
3.0

The truck was stuck in tow mode. No one was able at ANY of the 3 Uhaul to explain how to turn this off. This caused a huge gas waste. It would be nice if your staff check tires!! This is life-threatening!! Anyone reading this...Class action?!?

E S 
Rating:
5.0

Customer did not leave a comment.

Sonya N 
Rating:
4.0

Cabin was a little dirty and it smelled. Need to pay more attention to the cleanliness.

Edson A 
Rating:
1.0

Only one person working the store and the u haul counter. many delays over 45 min to check out. I had to hook and unhook my own trailer She came out took a picture. Young lady was not up on u haul check out procedures. very friendly. But not professional.

GEORGE G 
Rating:
5.0

The location was fine but the actual making the reservation and being rebooked several times it was a complete nightmare.

RoccoLeo G 
Rating:
4.0

You did very well and Sarah was the one who made it all work.

Joshua A 
Rating:
4.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

I’m always looking for good customer service. I really appreciate Their service

mohammad N 
Rating:
1.0

My order was confirmed but when I get there I waited almost 30 min then they said the truck is not available .

Beninico A 
Rating:
5.0

The lady from Utah was very efficient and very fast and very courteous she was awesome

raymond w 
No reviews have been submitted for this location.

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