Remove the hand truck that is mounted inside the truck. It is a waste of space and is in the way.
LANCE B
Customer Reviews for Grind Mode Arco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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She was great help in getting my drop off location corrected to that shop, which was what I was told when I picked up the trailer.
THEODORE S¡Gracias!
EDWARD GEasy, pleasant to work with, clean vehicle!
MELVIN ENever received the 100.00 deposit back
Katrina LBack of truck had garbage/old food take out. Cab smelled like cigarettes and had cigarette ashes in cab. Really no customer service.
DONNIE KBad experience
JERMAINE SWas told I could drop off any location. Apparently this is not the case and it took over 1/2 an hour to straighten out the problem. I asked to have the location changed but was told the computer wouldn't let her change it. And again I was told I could drop off anywhere location.
CYNTHIA TWent in to drop off key and return Uhaul no info or receipt provided, was told to go outside along sidewalk to an office. Paid cashier 12$ for gas and he put 11$ on pump , Ihe said he did not know how to give receipt and did not know how. So I gave him the key and no paperwork or and nothing to indicate that I returned the u haul and the key
VERA JStaff friendly and professional - great experience.
LAURA MFast easy super convenient love it!
Desiree RGood to have a reservation before drop off as they initially denied space. Later they agreed when i told them that this was my scheduled drop off location.
aditya mThe truck I was given had (2) Two breaks in the window, bent and damaged front fender along with multiple damaged areas to the body panels. The female cleark told me to open my app when I got home to identify anything that was wrong....after getting home it was contrary to her instructions. Should have been done on site with them. I was also given a truck with less than 1/8 th tank of gas....who would have guessed they run a Arco gas station...Most convenient for me to began filling the UHaul truck...Poor customer service...
Jon HNothing went great! Easy and quick, great customer service.
MITCHELL DThis was the worst experience that I've had in my life with the U-Haul. The lady Karla that works in the office is very rude and nasty and I don't think she should be working with people if she's going to have that kind of an attitude, the lady inside the gas station could barely speak English and the owner came and it was such a horrible situation, I will never go there and I will definitely tell People not to go to that location because they're very unprofessional and they overcharged me and I had to call my bank to dispute some charges that . Horrible horrible place. !!!
MARTINA CGood Service and Fast! Loved!
THOMAS RVery tight and small for the 36' truck. Nice staff!
Larry BMake sure they don’t give your reserve equipment to a different person making it a really bad inconvenience to customers like me which I drove 2 hours distance with a reservation and I also call to make sure they had my equipment and my reservation was in their system
Claudia HI have rented at about 5 different haul locations and this one is fast, clean and nice. I think this is the best one in Vegas.
Brandon Spricing is ridiculous
cassandra sCostumers service was excellent
Doreen CEveryone that helped me was professional.
thomas kVery friendly staff provided thorough and complete instructions and simple process
DEBORAH AService was great. Very friendly. Tony the owner is awesome. Great guy. Will do anything to make the customer happy.
Stevan SThe inside was dirty. The trailer fish tails horribly. I have pulled alot of trailers over the years. This was the worst.
Brian FI was over charged for another and I turned my Van in and talk to lady at the store who said she can't go into the computer but drop my Keys in BOX and she will verify I dropped it off also take a pic of me dropping keys in box by HER!!! Picture shows her dropping my KEYS IN BOX ??? I want to FILE a COMPLAINT and POST ON FACEBOOK and SOCIAL MEDIA how UHALE will rep you ...OFF !!! Been dealing with them for many of YEAR!!!... Lately it's been nothing but issues and CRAZY PRICE HIKES!!!
Angela KTony and his team were amazing. I had never rented a U-Haul before and they walked me through the whole process and were super patient and helpful on pickup and drop off. I really recommend using this service!
Tiana GExcellent customer service
Leo AThe guy was kind of rude and he never really talked and when he was asking for my card, it was very demanding and I did it really like how he was asking for my card and card information was a little suspicious because he was doing business, but I just took it into consideration that, he's just trying to do his best but it was very weird. I didn't really think it was actually you facility.
Cassandra SService was great!
Levi CI wouldn't change a thing. Service was excellent very friendly and helpful. Will be back again soon to rent a trailer again.
Jeffrey MGo here, if they have what you want. Service is way above a corporate store.
Jeffrey SThe owner Tony represents everything good about a business owner. I would choose Tony's location over a corporate store every time.
Jeffrey SKeep up the good vibe...
paul kI was charged a deposit, never had to do that before and as of now it still hasn't been returned, the vehicle shook when it was idling and I won't come to that location again.
John PThey went beyond expectations to reach customers satisfaction.
Jose EI would NOT recommend this location or any other U-Haul location to anyone because I just would not recommend U-Haul to anyone after this experience.
Ronald GCharged for gas but when pickup up had no gas.
Robert RExcellent customer service, in spite of failed equipment.
CHARLES Mseems like nobody works there and are not prepared for reservations
Daniel FEveryone was very nice and professional and patient.
Debra GTruck seemed to be falling apart.. when we received the truck the arm rest on the right passenger side is broken, barely hanging on by a screw. Fuel cap was not even properly closed! Went to dropped off the truck at 3pm and no one or representative could be found so we just ended up dropping the keys off in a drop off box.
LUCKY LMy experience besides the online reservation was horrible!
Gilberto GJust dropped off truck and key on a Sunday. No one there Was extremely easy.
Kelly CExcellent service
Arthur DServicio al cliente
Shakira BTony is amazing! I'm a Mom helping my daughter move and Tony went out of his way to make it absolutely one less frustration! 110 degree heat here in Las Vegas and an upstairs apartment. Thank you Tony for making this part so so great! The online check in was amazing too
Shannon HI paid more gas because it wasn't the same when I got in the van. So I paid more which I don't like
Carmela PEverything was good and awesome. I really appreciate this place. Tony Bains is a great man. His people is a good place to go for a Uhaul.
Elicia HThe woman who helped me was extremely helpful. She answered all my questions and made the process very smooth.
FRANK LI saw the other U-Hails in the lot, but there was no signage on where to park, or who to turn in the keys to. I ended up parking it at the gas station and waved someone down in order for me to successfully turn it in. Once I got their attention, they were all nice and helpful.
ALBERT PThe owner is Perfect great customer service
Napoleon BNOTHING TO IMPROVE....MR TONI HAS THE BEST CUSTOMER SERVICE, AND AN EXCELLENT CREW, READY TO HELP IF I REQUIRE IT
VICTORIANO CThank you for everything it was great
DALE RService Counter person was great to work with.
Patric WFire the two ladies I delt with today!!
shannon wContinue to employ Sarah and her knowledge and positive customer service skills to maintain a winning combination for U-haul and its clients. Four stars for Sarah; she made my move possible as well as a positive experience.
John KEasy fast and friendly pickup.
Raul MCustomer service was the the best. quick efficient and very organized . I plan on calling this . center direct. It was my pleasure to get to meet and woirk with this staff.
GEORGE GI was charged today for some fee I don't know about, possibly the U Haul employee did not properly check in the trailer that I returned yesterday, I called to request a refund of extra charge, waiting
Travis MThis was horrible. The van was filthy when I got it and barely had any gas in it. I was told to bring it back the same way I found it after I confirmed that they were not going to put gas in it. I will never rent from this location again
Colleen K