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Brenda B
Customer Reviews for Grime Fighters Car and Truck Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cab was covered in dog hair to which I’m very allergic. By the time I got my destination my eyes burned, I was stuffed up and slight sore throat. I went in and told the lady and all she said was oh I guess it should have been swept out. That was it. Very disappointed.
Bernie JGreat customer approach. They were tracking the day the trailer was to be dropped off.
Chris LCant say I would recommend, as the trailer that I used to haul a vehicle was not satisfactory.
Jeffrey WPick-up and drop-off were easy. Price was fair and reasonable. I would not hesitate to rent a -Uhaul from there again.
Kurt CThe trailer was everything we have come to expect from U-haul: Clean, good shape, easy to connect and a fair price. It was actually there as promised. What made this particular rental exceptional was Jessica, the agent who rented the trailer to us. She was friendly, courteous and very helpful as well as having good local knowledge. Any retail business would be happy to have front line employees of that caliber. Thank you.
Al HCustomer service was Great. BUT Provost location not in UHaul list?
Joseph HService representative was organized, knowledgeable and efficient. A pleasant experience overall. Time from arrival to completion of drop off approx. 5 minutes.
James CThe Grime Figters/UHaul return location in Wainwright was wonderful! Unlike the 50th Street Edmonton location, it was clean and inviting. The woman working there was cheerful, kind, friendly and professional. She made notes in the system about the necessary maintenance needed on our truck, as it was a big safety concern. We will definitely recommend this location! Thank you for the amazing service! I appreciate you!!
Lisa KCustomer service was A+ and helped when an issue on booking a certain size came about and immediately solved it with zero pressure put on myself (The customer) Both in store and call from Uhaul could not have been better. The Uhaul vehicle itself was extremely clean and had no issues.
Trevor PRental drop off location was great but U-Haul itself I would not recommend to anyone I know. If this review was for UHaul the rating would be extremely poor. Lack of communication and not letting your customers that the equipment they are renting might not be available at the location they chose is extremely poor customer service.
Shelley Wnothing very happy with service
Wayne FMy U-Haul had a leak in the roof which the soaked my mattress....the representative at Wainwright location put in an extra refund for me, but haven't heard anything!!
Kathleen ELife saver exactly what I needed at the right place and the right time 👍🏾
George EKeep up the fast friendly service.
Marguerite HThe people at the drop off location were courteous and agreed with my concerns about the gas issues.
Leona BVery rude service. Treating my 76 year old mother like dirt. Had to call UHaul while in the store. I will NEVER go back there and I will tell everyone I know about the horrible service
Sheila FHad to sweep out back cargo area, and cleaned ramp as would’ve had to clean back out again if left it the way it was very dirty
KENT SUHaul system was down and it took an hour to check-in and about one half hour to check-out. Was not able to get a close out receipt. I feel bad for the location staff as the problems with the system were a nightmare. I paid full price by the way. Also central dispatch said the truck size that I wanted was not available but the location had two.
Mark EThey were excellent
gary cForecast pickup location earlier. I picked up In Wainwright but did not know until 48 hrs before. The other possible locations were about 1 hour away not great when the booking was months before. Overall I was happy with the service.
Michael MThe young guy working took concerns to heart and is going to attempt get them corrected.
Nicholas FInside of trailer was full of dust/dirt. Cargo doors were not latched properly.
Darrell HNo concerns
Duncan CKeep up the good work!!
NADINE AVery nice staff @ Grimes and the price was great
James SHello there, I rented a U-Haul in -40 degrees in Alberta, Edmonton. Firstly, the pickup location was switched last minute due to unavailable equipment. So I had to waste 2 hours of my and a friends time to go to a different city to pick up the uhaul. Therafter, the tires of the vehicle were in terrible shape for this weather. When I was backing up the uhaul into the driveway, the uhaul got stuck and the tires just kept spinning. After we loaded the uhaul we thought it would have better grip due to the weight of the items, however, it got stuck again. We had to stand out in the freezing cold and try to get the U-Haul out which was very stressful and the vehicle was in horrible shape for the weather here in Alberta during December. It would be nice if U-Haul was considerate for their customers because next time, I would rather book movers than go to U-Haul. Thank you!
NILESH PThe attendant understood our plight and was amazed we drove so far out of our way for the vehicle with the road conditions. Placed a not on our file that we even took a picture that the truck was snowed in.
Sean HI’m very thankful to grime fighters
Tracy WThis location was at a car wash. Went into the shop to drop it off, they processed the paperwork and just told me to drop it off, didn't say where they wanted it or offer any assistance. Ended up dropping it in the drive in front of other units as there was no direction where else it should go.
ROGER SReimburse the dealer to clean the exterior of the vehicle. A shiny U-haul sign goes a long way in business pride.
Dan EMore knowledge to the U-Haul employee
mike gNothing here all good
Randolph TLady at Wainwright was excellent
Russ cThe staff here are great.
Mike BSo glad I got the extra insurance as I lost the key for the unit. Very compassionate and helpful staff at this location as well as Carley from the roadside assistance saved my sanity. The booking people in Edmonton were another story ...not so helpful and ill informed but the people in Wainwright sorted it out.
Corinna SLady was fast and helpful.
Christine GStaff was great, very helpful!! Overall very pleased with everything.
KENT SSee above, the depots were fine. It’s the service of the company.
Rachael SI said I would recommend them but only because it is uhaul. The booking agent said we would be credited the additional mileage since we had to pick up in Leduc when we booked in NW Edmonton but the Wainwright and the Leduc attendant both put it on each other and we ended up dropping of early and paying additional funds. Seems we were not credited.
Angela HStaff was courteous and knowledgeable. The Uhaul interface and computer was glitchy and slow and made the transaction take much longer than expected but this was not the fault of the staff.
Corey MAll staff very helpful over the phone and in person
Mendel PTook nearly 2 hours to do paperwork to rent a tiny trailer. People had no idea how to run the system. Had to input all info three times. Having to have three separate contacts and all that paperwork for a $26 rental is crazy. Easier to buy one than rent one
Nathan DN/a
Paul DEducate staff on use of equipment, I was charged when I was supposed to be refunded, this matter is not resolved
Eric PFriendly staff, was super easy for pick up and return
Jessica BEquipment worked as expected and was just what we needed
Daniel EI rented a car dolly one of the brackets that hold fender down was corroded and failed. Was a real pain in the butt to temporarily repair on the road to not cause more damage. I also recommend to remove wheels occasionally and match all lug nuts. Otherwise Car dolly worked great and easy to use.
Kendall BI didn't get my deposit back.
Delanie SThey told me that they going to be open on lat Sunday but they didn't I bring the trailer on Saturday they shod give me money back for Sunday
Victor LThe back was not swept out and had broken glass but I returned cleaner
Courtney Z