The Green Valley location was absolutely awesome. Mike went out of his way to help me rent a trailer when the location closest to my home did nothing to help me out when I needed a trailer during a holiday weekend. U haul needs more owners like Mike that puts customer first.
Craig R
Customer Reviews for Green Valley Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly and helpful.
Ralph SVery nice and professional. No problem dropping the trailer off.
PAUL A👌
RANDOLPH DThe guy was very friendly and helpful. Will definitely visit this location again.
FRANCIS BIn mountain areas describe best equipment for the terrain. Thankfully the owner explained that it'd be better to get 15' since it was double axle on rear and would go better in the snow and wet hills! Your website needs that type of information as well!
Lori MEquipment was poorly maintained. It ended up having a leak and tons of water came in while moving and damaged almost everything.
Samantha PThis poor owner, Mike, was overworked, stressed beyond belief, yet accommodated us! He deserves a 5 star review, despite his regiona/state office's performance. The regional U-Haul office as well as the "traffic" dept was a nightmare to deal with. I would give them 0 stars if possible! U-Haul as a whole should be ashamed of their work
SARAH HThe man over the store went above and beyond to make sure my experience was great. It was actually my first time renting a Uhaul and now thanks to him making it a seamless process I will be back, especially to Green Valley Junction!
Amber HHave used this location twice to pick up a 26-foot U-Haul truck. Very accommodating! Excellent experience!
Cynthia WI think the guy is doing excellent considering the area that were in got hit by Helene and he's got a deal with a lot of people dropping off their trailers and trucks
David GExcellent customer service. Very friendly staff
Thomas FClean site. Well maintained and easy to get to.
Kandace BHave used this location several times. Always a good experience.
ANTHONY MNothing against this particular location. It is Uhaul that is horrible. Apparently they do not hold your reservation. They texted me at 8pm the night before we were to pickup the vehicle that we had to drive 100 miles round trip out of our way to pick up a larger truck that we did not need but required more gas. This added a lot of time on to an already long day. I spent an hour on the phone trying to reach anyone at uhaul Friday night. It was after hours by the time they shared this change. I was promised a $50 discount for the inconvenience but did not even receive that. I called to ask about the $50 credit and was told someone would call me back. They never did. Apparently Uhaul does not meet any commitments. We have use we Uhaul for years but it's time to give Penske or Budget a chance with our next move in August.
DIANE BAmazing staff
Coree LFriendly staff, easy transaction. Thank you!
Ronald SN/C
ROGER WHighly recommend, very friendly, knowledgeable personnel.
Susan BIt went very smooth. Truck ran fine and did it's job for the 4hr trip. Gas mileage was way better than expected. I would rent one again from them when needed. 5 stars from me.
Heather TFirst time using this vendor and they were great! Highly recommended.
DEBORAH MThis place is perfect! The owners are professional and friendly. I have never had a bad experience here and I have rented here several times. I have rented uhauls at other places, but the experience is never the same. Easy 10 Stars!
Barbara BSo flexible and professional, I would definitely recommend this location
Lisa MAll good.
Richard MEverything was fine as expected.
eric gGreat, thanks
Steve WUsed several times in past. Always good service.
Anthony MFriendly and helpful service. Great store inside too!
Steve MMike was awesome to work with! Thank you
JOHN GAs always a perfect experience! Thank you so very much, I'll definitely be back!
Barbara BThe best, as they always remember the locals!
Barbara BNothing...it was just fine
RONALD BI was charged for insurance but I opted out during the reservation stage
shaun aEverything was just fine.
RONALD BGREAT TO DEAL WITH !!
Kenny SCosted me over $400 to move 92 miles.....I had to put $60 in gas to go 92 miles. They marked down 1/4 tank of gas when it was empty. Charged $25 to clean it when it was not dirty. Was told $135 was a deposit. Called uhaul and they told me it wasn't. Costed me about $400. Should have just hired someone to move for me.
Elijah BMike is very helpful.
Don FNothing that I am aware. Couldn't have been more satisfied!! :)
Cynthia WEverything went very well
lillie gway to crowded .you had me drop the trailer off an hour from where i was at when there was one 20 min away in banner elk.the place was closesd at 2 pm .looked abandoned no cell reception noway to contact
jimmy hDisconnect went extremely easy and fast,
Thomas MAll good by me.
JAY LThis isn't against the pick up location but the trailer has a mechanical issue while in transit. U-Haul roadside assistance was not very flexible in helping me. I ended up pulling the damaged trailer to a U-Haul location and unloading into another trailer but I had to just make it happen rather than have the roadside assistance department be helpful. Otherwise everything was fine. But it is always easy when everything goes as it should. When we get off script, that is when you find out how good a company is and in this case, U-Haul didn't impress.
Daniel WThe manager was extremely helpful in making my trip to Florida more manageable.
HarryC WThe owner/manager of the site was extremely accommodating in terms of his own availability outside business hours, helping me select the appropriate size vehicle, and being both professional as well as personable. Renting was a really great experience!
Lee HI have to say renting the u-haul truck was stress less and returning it was a breeze.
Justin CThis was an excellent experience from the time I arrived until I dropped off the truck.
Susan SThis was on a super sketchy independent location. No one was there to help check me out.
Lucius MLisa and Mike are the most helpful people in the world. They are awesome and will refer people to them when needed
James SThis was my first time visiting this business and I had a wonderful experience!
ANNA SNothing. Guy was awesome who helped us. Everything was easy. Truck was clean.
Rebecca SThe gentleman that assisted me at the Spruce Pine Uhaul with my rental was awesome.
Gary WI would suggest that hourly rates be considered because I needed the equipment for only an hour but I was still charged the full day rate . Also, I'm a Veteran and no discount was given for Veterans. So SAD!!!
CHRISTOPHER KWork on the truck.
Bart F