Very tricky money grab to first quote me $34 then hit me with a $66 bill. Convenience /service fee (when I served myself and they did nothing for my convenience). I didn't know a $20 additional fee would be assessed because that was in the last sentence in a very long automated text, and I was busy moving. Thinking Penske next time.Christopher R.
Customer Reviews for Greeley Shippers And Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kyle Y.
I never recieved my reciept and was charged more than expected and don't know whyJose O.
First time really easy steps and a good price.norma A.
El cliente no dejó un comentario.Trevor K.
El cliente no dejó un comentario.Matt V.
Always have good service at this location. Have not had same experience at other locations but this one is always goodMichael B.
not a thing, these folks were great and A plus!!!!!Timothy H.
As usual. Fantastic customer service, They go above and beyond. Already booked my next rental for OctoberEDMUND J.
El cliente no dejó un comentario.RICKEL G.
Make sure that the pickup location is the same as the one listed in the reservation.Mark J.
The initial reservation was only about 2 miles from my house which is why I selected that location. However, when I arrived at the requested pick up location, the app said I was at the wrong the location and I needed to go to another place which was more than 7 miles away... I was charged for the mileage from the new location and it was VERY inconvenient and put us about 30 minutes behind schedule.Vanessa P.
I rent my Uhaul equipment from this location every chance I get. The check out and check in process is very fluid and the people are very friendly.Thomas R.
El cliente no dejó un comentario.Karin N.
Front desk lady is very rudeIrving R.
This location was nicerodney R.
The inside of the truck was dirty. Cup holder was dirty and looks like it was spilt. Found whoever rented before their lil girls dirty underwear, water bottle and crumbs.Virginia M.
Just prepare them that they are not very friendly but I received the service I needed.Lynn B.
Trucks were clean and in good shape. Store rep was acknowledgeable, and helped as needed. However she came across very rude and short and it made the interaction very uncomfortable.Courtney L.
Customer service has always been the best. I've used Greeley Shippers for my rental needs for 6 years now. 3-5 times a year. Always helpful. Thanks again.EDMUND J.
El cliente no dejó un comentario.Cynthia W.
El cliente no dejó un comentario.Bruce B.
U-Haul canceled my reservation at the time I was scheduled to pick it up. Luckily they found me a truck (not the size I requested) and it ended up being at a different location. The person working the desk was impatient and frustrated with me. Not happy with U-Haul.Christopher M.
Truck was in bad shape. It was tilted and driving sideways not safe at all!!!!!! Should have absolutely never been charged for this truck!Shantel S.
Great service, thank youJesus G.
El cliente no dejó un comentario.Chet L.
Not move my pickup location an hour away anc cost me an extra $30 in gas and valuable time when moving.Jake P.
El cliente no dejó un comentario.Connie G.
Rude customer serviceJustin M.
Make sure the customer gets everything he registered for and not have to go to other U-Hauls to look for it. Very frustrating and time consuming.Brett M.
It was so easy. The owner was knowledgeable and so kind. I would recommend this place a thousand times.Tad G.
El cliente no dejó un comentario.Ernest B.
I think it would be helpful to always send out the rental vehicle with a FULL tank of gas, rather than a fractional tank that you have to match when you return it.Thomas G.
El cliente no dejó un comentario.James C.
These are great people who appreciate their customers and show it with the service that they provide. Good people.Henry J.
When given a quote including a discount over the phone,for reserving a truck at that time,honor it. I was not given the discount on my equipment.PAM H.
Staff was rude and not helpful. Online check in and return was difficult. Washer fluid was low and service engine notice were on the whole time.Troy K.
El cliente no dejó un comentario.jody T.
It was a good experience. But the alignment was off and had just come back from the shop for the issue. Also the seal for the dolly came broken and we never used it.Joshua C.
El cliente no dejó un comentario.Frank M.
The lady behind the counter wasn't very friendly. Gave me slight attitude. When I asked for help to load the dolly onto my truck she sighed and attitude. Helped me but clearly had a problem with it.tammie C.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.Tiffany J.
El cliente no dejó un comentario.Rick J.
Great people.Dino A.
El cliente no dejó un comentario.Diana R.
This place was great, everyone was super helpful from the counter to hooking up the auto transport trailer and making sure everything was functional.Shay R.
Friendly and helpful staffMichael S.
El cliente no dejó un comentario.Louis N.
Pick up and drop off was easy. Several website glitches so reservations were made and cancelled unknowingly and pick up point was also changed. Glad I happened to call UHAUL 800# the night before. Also, I like having a paper contract to look at, especially when traveling across country with spotty cell service. I didn't get any paperwork at all... not even by email or text.Romanda F.
When I showed up to the place, my rental wasn't prepared or ready for me to use. The truck was unlocked, passenger window was left down, there was snow all over the inside, and both the inside and outside of the windshield were frozen. The lady working the front desk came out with a snow scraper and said that we might need it. I feel my rating would be better for this facility had my rental been prepped and ready to go. This facility needs to revisit what customer satisfaction actually looks like!Camie K.
Very nice and helped me with my questions.Christopher M.
El cliente no dejó un comentario.CHARELS G.
My encounter with the staff was not great. When I picked up the vehicle I noticed the sign on the door that informed Uhaul customers there would be a $20 fee if the truck was not backed into the specific spot. When I went to return the truck there were a lot of cars in the parking area and I was not confident that I could back in the truck without causing damage to the truck or surrounding vehicles so I just pulled it into a spot and did the return truck check. The lady at the store came out of the store yelling at me because I didn't back the truck into the spot. I explained to her why and apologized for the inconvenience. Then she told me to just lay the keys on the ground and she'd get them so she could move the truck. When I handed the keys to her she let out this huge sigh and said, â€œThat's fine I guess.â€ I don't appreciate being yelled at for trying to protect your property, it was the most unpleasant experience I have ever had with Uhaul and it makes me not want to rent with you all again. I know I definitely will not rent from that location again.Johnni C.
El cliente no dejó un comentario.CONNIE G.
El cliente no dejó un comentario.CONNIE G.
Mobile check in is awesome.Ramon A.
El cliente no dejó un comentario.Ron P.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Kimothy W.
Have all the equipment ordered in the vehicleTimothy S.
Why charge so much to extend time on a uhaul? Especially if it's same day and not reserved for someone else.Jessica T.
The older lady that helped me at pick up located on 29th in Greeley co was so rude. She had no respect. I will never pick up from that location again.ASHLEY C.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Jessica T.
El cliente no dejó un comentario.ENRIQUE F.
Got a phone call stating to park on the North side of the building when the U-Haul was being dropped off. I parked on the North side of the building, as instructed. Then a lady approached me and told me I needed to park at the front of the building on the North side of the parking lot, with a bit of an attitude. Once I corrected the parking situation, the U-Haul app told me to take the key to lock box 5, which would be unlocked, insert the key, and jumble the combination. Lock box 5 was locked and I had no way of unlocking it. Lucky the lady was on site to give me the code, which she was very hesitant to do. Either way, what if someone was screwed over with no help on a weekend and had to pay an extra day because the lock box wasn't unlocked as said by the U-Haul app? Either way, disorganized and not-so-great customer service.Kamrin E.
Female was rude. I was charged $20 for bringing truck back after hours. Truck return due on Friday the 26th and the were closed all day. I brought it back when it was due but it's my fault they were closed and I was charged $20? Not cool and it doesn't make sense. I do not recommend this location, at least for returns.PORTIA H.
Refund shipping charges for returned products. I thought I was getting $3 rope the day I needed it, but you charged me $9 for shipping for me to get it a week later when I no longer need it. Stupid as fuck.ezra J.
Don't allow uhaul employees to "troubleshoot" a tail light issue. Making the customers truck not even start and then reccomend that the customer goes to the employees friends shop a couple doors down!ANDREW S.
When I showed up for my reservation there was no one in the office as they closed early. I also was not told it was a lock box pick up. Fortunately I was able to reach someone. Definitely unacceptable experience.Anthony D.
Woman working was rude and refused to help us. 24/7 process was difficult and system malfunctioned in the middleKaitlynn S.
I have used them a couple of times. I prefer to use them. No problems.James C.
Get the trucks serviced. Alignment is off and it shakes after 60 MPHâ€¦PAUL M.
Lady at counter seems a little flustered. I was 1st in line and within a few minutes there were 3 people waiting to pick up trailers. Ok experience, just seemed like uhaul website had some issues that morning.Mark H.
Very polite people excellent serviceDUJKE J.
I felt that there were charges made to my credit card that were not justified. I have sent several emails asking for clarification and have not heard back.MICHAEL K.
Ruby and her husband were absolutely awesome. I goofed up and had to return the trailer the same day and they are very helpful and didn't make me feel worst than I already did. They are awesome Owner/ OperatorsJason K.
El cliente no dejó un comentario.Teyanna P.
El cliente no dejó un comentario.JENNIE S.
Everything went well till I returned the vehicle. I tried to check it in and had problems with U-Hauls site. It could not confirm my location, therefore I couldn't continue. Everything was good on my end.EDMUND J.
We were very pleased with the service from this location and will return to Greeley Shippers and Supply the next time I rent a trailer.TIMOTHY R.
Very good customer service and well informed and helpful.PHILLIP T.
El cliente no dejó un comentario.Samuel j V.
Staff not friendly. Bitched about us not having a mask and didn't have one on herself. Absolutely would not go back.ROBERT N.
El cliente no dejó un comentario.PAUL M.
Super easy process, friendly staff, and the truck was in excellent condition.Helen P.
El cliente no dejó un comentario.Robert W.
Great customer service! Would recommend to everyone!!!kathleen D.
El cliente no dejó un comentario.ROLANDO T.
El cliente no dejó un comentario.CHAD G.
El cliente no dejó un comentario.Robert S.
The vehicles were too close together, I couldn't 2cen get in the driver's side because of how close the vehicles were together.Dea C.
We were given 73 miles from pick up to drop off but our total trip was 70 miles. We were told we could drop off at any location closest to our new home. However, we went to that location, which was a mile away, and they stated it was $699 to drop it off at any location and stated dispatch put us at a location 45 minutes away! So we were then charged $90 in mileage charges to drop off at what location I haul chose. Be careful with uhaul- they are scam artists.MICHAEL P.
No issues !!! The truck worked perfectly and the whole process was simple and fastANTHONY F.
El cliente no dejó un comentario.CYNTHIA Y.
El cliente no dejó un comentario.Pamela K.
the parking lot is pretty tough to get around inMICHAEL B.
El cliente no dejó un comentario.RUTH P.