Comentarios del cliente para Great Value Financial Services

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Great Value Financial Services

Grado total:

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Rachel K. en

Grado:

The bed of the van was dirty and two warnings came up when I turned on the van - 1) needed an oil change, 2) tire pressure.

Reco R. en

Grado:

El cliente no dejó un comentario.

darryl H. en

Grado:

El cliente no dejó un comentario.

Omogoriola O. en

Grado:

I received a very good service and also the lady at the front desk gave me better options to choose the right equipments for what I wanted to do.

Peter Q. en

Grado:

I tried to reserve a truck at 8am. I made the reservation and everything appeared to be in order until 7:07 am the day of my move. I was informed that my truck would not be available until 10am and that the location did not allow for 24/7 pickup. I was told that the location opened at 10am, so I arrived then, but the posted hours on the door said the place opened at 9am. I wasted a lot of time because of U-Haul.

Whitney W. en

Grado:

Terrible experience. They changed my reservation to this location for 3:30pm when I booked it for 11am across town. The staff was rude and unprofessional and the Uhaul rental is sort of an afterthought since they do tax preparation, credit fixing, money wiring, calling cards, etc. The person at the counter was eating lunch the whole time they were handling my order and seemed to not have my reservation. They also told me the truck was available when I called but when I showed up it was not. In addition, another person came in to buy tape and they took a full five minutes to serve them, making me wait when I was there 20 minutes before then and they had already been processing my reservation. Overall they were unsympathetic and said that it was MY FAULT since Saturday’s are busy. I had made my reservation one month in advance and confirmed it the day before. They also changed my drop off location in the system without telling me. Never book with this location unless you want your moving experience to be more stressful than it is already and to waste half your day.

Kayla M. en

Grado:

The staff were horribly incompetent and unprepared to help me. For example, in picking a drop-off location, instead of finding one for me, the staff asked me to use my own phone to Google locations. They were rude and lazy, and the location was difficult to find and poorly maintained. The parking lot was disgusting, full of trash I won't describe (Nasty things I can't write here!), and it was hugely unprofessional. I don't understand why U-haul has a location here. It comes off as a front for some other illegal business. The staff were talking about some other business deals during work hours while they were supposed to be helping me. I would not recommend this location to anyone, and U-haul should seriously consider whether it's an appropriate location for pick-up. The location was NOT clean and inviting.

John P. en

Grado:

This a very small site that was difficult to locate and access. You have to access this location via a small alley that was hard to find.

Johnny J. en

Grado:

Even if this location is convenient for you, DO NOT pick up from here. I signed up for mobile pickup and I still had to come in. The man insisted that I was required to buy the additional insurance coverage through UHaul and refused to give me the keys until I agreed to pay extra. I had to call UHaul and have a representative explain to him that additional coverage was not mandatory before he eventually gave in. A real con-artist with no knowledge or professionalism. A bad look for UHaul, really.

ATIYAH H. en

Grado:

Give better directions to this location and speed up the process. It took half an hour to drop off a vehicle.

Adam B. en

Grado:

The location needs more signage. It is in the alley off Georgia Ave and would be extremely tough to find without GPS and a guess.

James T. en

Grado:

The lady at the front desk was terribly rude and tried to change me for things that’s were already done this place needs to be investigated immediately.

LORI W. en

Grado:

El cliente no dejó un comentario.

Jermaine W. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

My receipt wasn't accurate - I was charged for materials that weren't provided and a gas service fee was applied even though we filled up the tank as expected.

Justin W. en

Grado:

Deliberately Overcharged. No resolution. Dicey operation. Billed 3 days for a single day rental

Kitra K. en

Grado:

My invoice was about 80$ off, and the store owners were an hour late to open. They charged me for 30 miles more than I drove, and also for a dolley they never provided.

Yvonne E. en

Grado:

I waited an hour an 40minutes for the place to open and I had a reservation!!! Then they charged me for 2 gallons of gas 9$ and I had put gas in there already! They didn’t give me anything to say how much gas was in there so I had to judge on my know!!

Michael J. en

Grado:

This location should have their franchise license revoked. They are hurting the brand. Their attitude and level of customer service is a new low. Quite possibly one of the worst customer experiences I’ve had. Ever. Please have someone from corporate mystery shop this location and see for yourself.

ray J. en

Grado:

Horrible customer experience, store wasnt open on time, rep was mean and disrespectful.

Xiaoliang L. en

Grado:

El cliente no dejó un comentario.

Jesus Q. en

Grado:

The service was horrible. The receptionist was rude and not friendly.

Svamal D. en

Grado:

El cliente no dejó un comentario.

Omar S. en

Grado:

El cliente no dejó un comentario.

Mark-Alexander H. en

Grado:

I explicitly booked a furniture cart online and all I got was a dolly. Needless to say that this made my move way more exhausting.

Jonathan R. en

Grado:

El cliente no dejó un comentario.

Andrew G. en

Grado:

What can I say, this was a nightmare. My reservation wasn't there, no one was in the office, the neighborhood is quite dangerous, and only by sheer luck did I manage to get another truck, because a nice couple returned theirs while I was waiting and gave their key to me. Meanwhile, Uhaul passed me from one ineffectual customer service person to another, none of whom were even slightly helpful until I reached one kind person who allowed me to use the couple's truck. Just a nightmare. Suffice to say, aside from the final customer service rep (who was wonderful), it was not an experience I'll look to repeat.

Perry Z. en

Grado:

I did not get a receipt emailed to me.

Kaitlin P. en

Grado:

The experience at this location was horrible. We had a reservation, but the lady working at the location refused to give us a rental at first. Then when she agreed, we had to wait for 20 minutes. When we returned the vehicle, she never checked it back in so we were overcharged by $100. I then had to call Uhaul customer service to start a refund process. This location should be shut down.

likweli G. en

Grado:

The attendant was VERY rude and acted as if I were a bother to her. She continued to text message on her cell phone while half answering my questions about the pricing and availability. Her attitude was so unpleasant that I asked who was the owner of business. She responded, " Why?" I was shocked and appalled! I told her, as a consumer, I wanted to know. She then replied, "My Boss" My next question was, if she was related to the owner. If she had said yes, I would have left that establishment immediately! But , because I was in such a time crunch I proceeded with the rental. $38 to move one couch less than 3 miles away and to be treated so rudely, was NOT WORTH IT! I will NEVER recommend this location, nor will I EVER use it again. I now live less than a block from this establishment and will travel to the Uhual in N.E. where I received SUPERIOR customer service!

Brendan K. en

Grado:

The furniture mover I requested (and was charged for) was not in the uhaul. I would like to be refunded the $7 immediately.

Demika R. en

Grado:

We had to walk 2 blocks in the cold to get the Uhaul. The gas was the same when we picked it up and dropped it off. We put more in than we used. You guys really overcharged us

andrae B. en

Grado:

El cliente no dejó un comentario.