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Vehicle had a bad shake at certain speeds. Very uncomfortable to ride in when it's happening. We did tell the agent at the store.
When we were forced by a change in plans to convert a one way trip to a 3 day local rental, we were gladly refunded the difference with no questions asked
Excellent customer service from this location.
Store was closed when I returned my tow dolly, so there was no interaction with the business.
Even though my reservation got moved to another location a few days before my rental date it's still ended up OK and we were able to get the move done so all is well
Had great service and my truck was clean and ran great
My experience was great. The man I I dealt with was very helpful and accommodating. The truck was very clean and fresh smelling. Will gladly return to do business again in the future.
The U-Haul I rented was disgusting. I took a video, it was filthy, smelled of smoke, had cigaret butts in the ashtray, dog hair on the seat, and the steering wheel was sticky. I called and complained, but wasn't offered any kind of remedy.
Great service! Would recommend to all my friends and family
Thanks for having things ready on time
They took out double the payment and has not returned it
Clean equipment and great service
This location provided a quick and clean process with the equipment I needed when I needed it.
I find it amazing that a moving van company does not make locations available on Sunday, one of two weekend dates when moving is most likely to happen.
Very good experience truck was clean and worked well for our needs would recommend to anyone
Great place to do business. Very pleased
thank you
The truck was dirty inside when I picked it up. I spasificly asked to reserve for Herrin Illinois location and they called and said Marion location was the only guarantee for a truck when herrin location had 2 trucks on the lot. I feel like I was lied to because I picked up at Herrin store anyways. Truck was still there. I will not use uhaul ever again or recommend to anyone.
No issues at all
Everything was perfect!!
You need to have a bigger inventory of vehicles and trailers available. Very little choice of rental Trucks.
The herrin location is the best experience I've ever had with U Haul. I will recommend anyone in need of these services to the herrin u haul store!!! The gentleman working was extremely nice and easy to get along with. Very satisfied with this experience...
Worked with me on short notice
You should have a clause in there in case you have bad weather because it rained on us the whole time we unloaded everything all my furniture got wet we all got soaked but other than that that U-Haul was great
Great customer service, very friendly and informative. Will definitely continue to use this location and recommend to friends.
Really good place to do business
Really clean truck and the folks there were very helpful and friendly
Equipment was very clean. The store was clean and inviting
Great place to do business
Great place to do business. Will definitely recommend.
The representative was polite and courteous and he explained things well. I will recommend this place to others .
The customer service representative on site was outstanding.
They really worked with me and made my moving experience a whole lot better
Great service, helpful staff and clean equipment
Great service and the service representative sure knew their business and helped us have a great move!
Had awesome service and the gentleman who waited on us was a real pleasure to deal with! Will be going back next time I need to rent a truck
Excellent service
The guy running the office is great to work with.
Great place to do business with
Excellent service, clean and inviting store, and friendly helpful people to do business with
Great service and great people to do business with
Had great service and we had to change plans a few times and they were very accommodating.
The windshield was badly cracked on the passenger side of the truck but did not obstruct the drivers view.
Mr. Richie was extremely friendly and helpful. Great place and people to do business with
Very friendly. Helpful, came right out. Professional
I wish they would find away to have more then one size of truck available.The one that they had served the purpose but it was a very tight fit.
Excellent service great people to work with
Very pleased with the service we received.
Gentleman that waited on me was very helpful and knew his stuff about uhaul
Great location and friendly atmosphere
