Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one there, I had to everything online. I drove down the road and the gas light came on. So not only did I have to put gas in the ALREADY WAY TOO EXPENSIVE TRUCK I got charged for not returning it at the same level.
Tabatha Baldwin
Rating:
5.0
Customer did not leave a comment.
Jaime Ragins
Rating:
1.0
I turned in my truck 3 hours after closing and they,Brock charged me for an extra day $58.
ELIJHA DINGLE
Rating:
3.0
Customer did not leave a comment.
Jennifer Peters
Rating:
4.0
Customer did not leave a comment.
Tadd Ruetenik
Rating:
3.0
Customer did not leave a comment.
Ryan Skow
Rating:
5.0
Customer did not leave a comment.
Brandon Howard
Rating:
4.0
Customer did not leave a comment.
John Foley
Rating:
4.0
Customer did not leave a comment.
Jeff Fredrickson
Rating:
5.0
Customer did not leave a comment.
Denny Kerschner
Rating:
5.0
Customer did not leave a comment.
doug hill
Rating:
5.0
Customer did not leave a comment.
David Tallman
Rating:
1.0
Customer did not leave a comment.
Scott Ybarra
Rating:
5.0
Thank you!
Abigail Klauer
Rating:
4.0
Customer did not leave a comment.
Linda Wood
Rating:
5.0
Customer did not leave a comment.
Amy Cook
Rating:
4.0
We made a telephone reservation and this was not the location we desired for pick up. Uhaul called us the day prior and changed our location pick up to a location that was out of our way. This added time and mileage to our move.
Kelly Bachman
Rating:
4.0
Customer did not leave a comment.
Amy Halter
Rating:
5.0
Smooth in, smooth out, no problems, no worries.
Kenn Bowen
Rating:
4.0
Customer did not leave a comment.
Jesse Driver
Rating:
5.0
Customer did not leave a comment.
Christopher Mohan
Rating:
4.0
Easy pick up. Gravert’s made sure we had what we needed.
DEAN BOYD
Rating:
4.0
Customer did not leave a comment.
Angel Ramsbottom
Rating:
5.0
Customer did not leave a comment.
Jasmine Steverson
Rating:
5.0
Customer did not leave a comment.
JULIE RUCHOTZKE
Rating:
5.0
Customer did not leave a comment.
Richard Reed
Rating:
5.0
Customer did not leave a comment.
Hifzur Rehman
Rating:
5.0
Customer did not leave a comment.
Nathan Worley
Rating:
5.0
They didn't appear concerned that the mirrors were not working.
Ruth Laabswiltox
Rating:
5.0
Customer did not leave a comment.
Syvetta Oliver
Rating:
4.0
Customer did not leave a comment.
Luke Westfall
Rating:
5.0
Service is exceptional and pickup of truck and return oft ruck was very easy.
Jeffrey Jackson
Rating:
5.0
Customer did not leave a comment.
Stephnie Turnquist
Rating:
5.0
Customer did not leave a comment.
Scott Lindgren
Rating:
5.0
Customer did not leave a comment.
DENNIS CARL MOLLOSEAU
Rating:
5.0
Customer did not leave a comment.
Jarrod Krug
Rating:
5.0
Customer did not leave a comment.
Artoria Surratt
Rating:
5.0
Customer did not leave a comment.
Alexander Groene
Rating:
5.0
Customer did not leave a comment.
RACHEL DONNELL
Rating:
1.0
Customer did not leave a comment.
NICOL SHEWMAKE
Rating:
4.0
Customer did not leave a comment.
James Mc Pherson
Rating:
1.0
truck was never cleaned before I picked it up, even last cust. receipt was left in vehicle, would not give me an instore receipt. I returned it in the condition I received it in. I only hauled a recliner chair and small dresser and had the gull to charge me 25.00 clean up fee.They charge the fee and do not clean the fee. I am callind the last customer
RICHARD GRANBOIS
Rating:
3.0
I was told I needed to drop off my rental truck by 10 AM when I had rented it for 2 days. When returning the truck I was told by the employee I was good to go. Then I receive an invoice by email that had several upcharges. I spoke with customer service with zero regards for any of the inconveniences U-Haul created. I use U-Haul frequently, but that may come to an end now.
Christopher Grostic
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER TREFRY
Rating:
5.0
Did a great job
Shawn Demry
Rating:
4.0
Customer did not leave a comment.
Brian Hurley
Rating:
5.0
Customer did not leave a comment.
JEFFREY SLADKY
Rating:
2.0
Customer did not leave a comment.
Madeline Vande Kamp
Rating:
5.0
A
Steven Allen
Rating:
5.0
Customer did not leave a comment.
Michele Wood
Rating:
4.0
It's all good
Elaine Pritchett
Rating:
5.0
Customer did not leave a comment.
john sherrer
Rating:
4.0
Nothing. Pick up was quick and easy
Robert Tosch
Rating:
3.0
Hard to find, saw another trailer in alley,that was the only identification.
Burton Watkins
Rating:
4.0
Nice job. The manager on duty did an excellent job getting me all set up and hooking up the trailer for me. Thanks!
steve smith
Rating:
5.0
Customer did not leave a comment.
David Lackey
Rating:
4.0
Customer did not leave a comment.
Sheri Lucas
Rating:
4.0
Customer did not leave a comment.
Dawn Birmingham
Rating:
4.0
None
kevin hild
Rating:
4.0
Customer did not leave a comment.
dan brethauer
Rating:
5.0
Customer did not leave a comment.
Codi Osborne
Rating:
5.0
Nothing. These guys were great!
Elton Snellman
Rating:
4.0
Customer did not leave a comment.
Steven Pletscher
Rating:
3.0
Customer did not leave a comment.
Paulette McKenna
Rating:
5.0
I was greeted as soon as I walked in the door. Everything was handled quickly and I was out the door in good time.
Tim Theiss
Rating:
5.0
Very quick and easy process.
cari rieder
Rating:
4.0
Customer did not leave a comment.
MATT MCFADDEN
Rating:
3.0
Was closed and wasn’t sure where to return truck . Better info would be helpful . Found alley in back . Not well marked
Cheryl Hageman
Rating:
4.0
Customer did not leave a comment.
Alexis Marts
Rating:
2.0
Customer did not leave a comment.
Stuart Carlson
Rating:
5.0
Customer did not leave a comment.
Kaitlyn Weisfeld
Rating:
3.0
the equipment was not swept out,
the pads I rented smelled of deisel fuel
to exit the facility i turned left out fo the parking lot and then tried to turn left on to the street which was very very tight - the facility shuold warn people
BRIAN GILMORE
Rating:
4.0
Customer did not leave a comment.
Darwin Bengford
Rating:
4.0
The call center isn't very friendly and had my reservation all messed up. I called for a 1 way 10 ft moving truck to b picked up in Davenport, Ia and dropped off in coralville, Ia and when I arrived to p/u truck I was told the truck had to b brought back to Davenport same day and to get the truck I needed I would have to go to a different location. Communication is very important
Barbara Slemmons
Rating:
5.0
Customer did not leave a comment.
KIM DANIELSSON
Rating:
5.0
Customer did not leave a comment.
Brian Bettenhausen
Rating:
5.0
Great friendly people
Jim Knox
Rating:
5.0
Customer did not leave a comment.
Andy Bryant
Rating:
1.0
Customer did not leave a comment.
Richard Saxton
Rating:
4.0
Customer did not leave a comment.
Dennis Molloseau
Rating:
1.0
Customer did not leave a comment.
Valarie Steward
Rating:
5.0
Customer did not leave a comment.
Jeffrey Sykes
Rating:
3.0
Not open when returned truck
Ray Rannfeldt
Rating:
5.0
FRIENDLY, ;VERY PATIENT AND CENTRALLY LOCATED
Jim Foster
Rating:
3.0
This is a terrible choice for a U-Haul location. The equipment is located in an extremely crowded space in an alley. Extended cab trucks are almost impossible to hook up to a trailer and it takes multiple attempts to get a trailer out of it's parking space without damaging other equipment.
Tony Tuberville
Rating:
5.0
Customer did not leave a comment.
SHERi MANLEY
Rating:
5.0
Very friendly service. I will go back.
John Stites
Rating:
5.0
No improvement necessary highest marks
RICHARD OWEN
Rating:
4.0
Customer did not leave a comment.
Kim Barnett
Rating:
5.0
Customer did not leave a comment.
Jeff Pulkowski
Rating:
4.0
I was contacted multiple times by U-Haul staff about changes in reservations and various issues. It was more stressful than it should have been.
Jordan Kneen
Rating:
5.0
Customer did not leave a comment.
Stefani Miner
Rating:
5.0
Customer did not leave a comment.
bill rubel
Rating:
2.0
Customer did not leave a comment.
Addison Barman
Rating:
2.0
It was hard to find the drop off location since it was in the alley. I am not yet familiar with Davenport
elizabeth khalil
Rating:
1.0
Equipment was unsafe for long distance travel yet they had no problem sending me on a 10 hour drive with a completely bald tire