Great customer service - the lady went over and beyond to help meShun T.
Customer Reviews for GrandStar Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Ensure someone checks the vehicle before it's rented.PaShaune H.
This location had no idea we were a 7am pick up and doesn't open until 9am. My location was switched and on my order it still stated I was picking up remotely with my phone. On her end it stated 9am pick up. She nicely came and got the keys to me by 8am which also put us behind with our movers. The truck had koolaid in the cup holder up front and the bank needed swept out. We did this ourselves due to needed to meet our movers who were scheduled for 8am. Please don't stated that my order can be picked up at 7am when it couldn't plus the wait to call you was 45 minutes. I called and left a message for a return call and no one ever called me back. This is the first time I've been disappointed with Uhaul over many uses of trucks from you!!!Michelle B.
This location looks abandoned. I had a hard time finding which door to go into. They would not let me enter through the front. I dropped off the truck at 12 noon but they put it in as 3pm. I had to keep calling uhaul because they hadn't checked it in yet. Uhaul had to call them also the next day (twice). That incident had me scared, thinking that something shady was going on. It made me think that maybe I gave the keys to the wrong person or maybe they're going to keep the truck and say that I didn't return it. Picking up the truck was a breeze but dropping it off was a nightmare. They need to have more uhaul advertisement on the front. I always do business with uhaul. I even have a storage unit there. I hope this experience doesn't deter me from your services.VANISSA T.
El cliente no dejó un comentario.Bridgette G.
El cliente no dejó un comentario.Kimberly S.
El cliente no dejó un comentario.lee B.
Extraordinario servicio al clienteAmarieon A.
I had to drop the truck off at Grandstar Inc. I rented a 26 ft truck and the parking lot was very small. They have additional parking on another street which I didn't want to burn my gas trying to find the other parking lot.TAWANNA S.
El cliente no dejó un comentario.LAquita J.
El cliente no dejó un comentario.Felicity B.
It was the most confusing rental I have experienced. The location was changed whe I finally got to the destination instructed to be at, no one knew what was going on! After , 20 minutes , I finally gave the phone to my daughter and she was able to the code for us to get the key to the truck. The tank was below a half of a tank, no inspection was done, except my me, and we never met a person in charge of this truck. I will never use this location or person again! Although, I do appreciate recieve if the truck that we had to have to move my daughter. Not a professional experience.Tammy S.
The truck we were needing was not there so we had a get a bigger one, and then that one did not have working break lights or turn signals so we had to switch out back into the smaller truck. It took us two hours just to get a working truck. This was an overall terrible experience.Trevor M.