Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

545 reviews

575 Tanner Lake Rd   Hastings, MI 49058
(M37 & 43 Intersection)

(269) 948-4942

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(269) 948-4942

575 Tanner Lake Rd
Hastings, MI 49058
(M37 & 43 Intersection)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Martin Mayer 
Rating:
4.0

Customer did not leave a comment.

tommy easey 
Rating:
5.0

Customer did not leave a comment.

William Mosher 
Rating:
5.0

Very friendly people staffing this location.

Stephen Ewing 
Rating:
5.0

Great people to work with. Friendly and efficient

Brian Cook 
Rating:
5.0

Customer did not leave a comment.

Michael Carlton 
Rating:
4.0

The after hours check in experience was awful and took nearly an hour because there's not good cell phone coverage to upload photos. Photos had to be taken multiple times because it couldn't upload properly due to lack of signal. A way to return without the Internet and without an extra $20 fee would be appreciated. Alternatively offering WiFi would make the process much smoother for customers.

David Kinney 
Rating:
5.0

Customer did not leave a comment.

Scott Travis 
Rating:
5.0

Customer did not leave a comment.

Sara Thompson 
Rating:
5.0

Always so helpful and kind.

Phillip Haack 
Rating:
5.0

Nothing, it was very nice. Thank You.

Paul Nink 
Rating:
5.0

NAw, everything went perfectly! Textbook from the customer perspective.

Adam Diaz 
Rating:
5.0

Customer did not leave a comment.

Matthew Mulka 
Rating:
5.0

People were friendly and I saw several items I will probably be renting in the future.

DANIEL MILLER 
Rating:
5.0

Customer did not leave a comment.

Michael Ogg 
Rating:
4.0

Customer did not leave a comment.

Deborah Jessen 
Rating:
1.0

Customer did not leave a comment.

Joseph Murray 
Rating:
5.0

Customer did not leave a comment.

Don Farrell 
Rating:
5.0

Customer did not leave a comment.

Thomas Stahl 
Rating:
4.0

Customer did not leave a comment.

David Head 
Rating:
5.0

Very helpful employees! Thank you!!

francis Curley 
Rating:
5.0

Customer did not leave a comment.

SHANE PRANGER 
Rating:
5.0

Customer did not leave a comment.

Debra Daniels 
Rating:
5.0

Very friendly, helpful, easy to work with. This would be the first place I would go to for future rentals.

Dean Rounds 
Rating:
5.0

Nothing this a wonder shop staff was super friendly and speckles is the cutest...

Melba gilbert 
Rating:
4.0

Customer did not leave a comment.

Kaleb Heath 
Rating:
3.0

Customer did not leave a comment.

Edric Knight 
Rating:
5.0

Service was great - thank you for all your help. Do not see any improvements at this time.

Robynn Harden 
Rating:
5.0

Very nice people and convenient location.

John Jaqua 
Rating:
5.0

Customer did not leave a comment.

Daniel Thompson 
Rating:
5.0

Great service, quick & very friendly!

Karyn Markley 
Rating:
3.0

Customer did not leave a comment.

robert tazelaar 
Rating:
1.0

We’re still waiting on someone to contact us about the damage this company/2 man crew did to my new house. I sent pictures to Ricky, the company manager/owner?, and never heard back from him.

Casey Runyan 
Rating:
5.0

Everything went well

ROBERT DAVID TOTTEN 
Rating:
5.0

I have renter from them many time, They have always been nice to work with and very helpful

Ron Holley 
Rating:
5.0

Easy in and out. Very convenient!

Dana Yarger 
Rating:
3.0

I was promised a truck a mile from home. We ended up driving to a different location 30+ mile away. When we arrived there was no truck and no one bothered to call us and let us know. We called and gave us a new location 95+ miles away in all we drove over 120 miles and wasted half a day to get the truck.

Mohamed Redissi 
Rating:
5.0

Customer did not leave a comment.

Roderick Ward 
Rating:
5.0

Customer did not leave a comment.

Jennie Clymer 
Rating:
5.0

I have worked with this business in the past, they are very helpful.

Phillip Hermenitt 
Rating:
5.0

Customer did not leave a comment.

David DavidMacGillis 
Rating:
5.0

Customer did not leave a comment.

Curt Cybulsai 
Rating:
3.0

I payed and ordered a pack of pads for furniture and they were not inside the truck. I am owed 10$

Anyelei Amarillo Arraiz 
Rating:
4.0

Customer did not leave a comment.

Karl Iberle 
Rating:
5.0

Good

Gary Opatik 
Rating:
4.0

Customer did not leave a comment.

Randel Sykes 
Rating:
3.0

I think because this was a one way rental, they gave me the oldesr, most run down trailer in there inventory. The trailer was rusty, the latch was loose. I had to stop four times in 15 miles to shut the door that had swung open. In one case nearly hitting an oncoming car. The only things that looked relatively new were the safety chains.

Chris Byle 
Rating:
5.0

It was like every road was a pothole filled dirt road. The trucks suspension was horrific. My back and hips literally hurt from the ride when the day was over. The people who I spoke with on the phone and in person were great though!

Ryan Byrne 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BEREDIMAS 
Rating:
5.0

This was a seamless experience. This location has my vote for the future needs I may have in that area.

Dale Hotelling 
Rating:
5.0

Customer did not leave a comment.

Thomas Pratt 
Rating:
5.0

Convenient and courteous.

Theodore Beebe 
Rating:
5.0

Customer did not leave a comment.

Michael Raby 
Rating:
5.0

Awesome people to work with!!!!!

Florence Myers 
Rating:
2.0

Customer did not leave a comment.

Robert Bercier 
Rating:
5.0

Customer did not leave a comment.

Kacey McCarren 
Rating:
5.0

Experience with truck rental was excellent. Knowledgeable & friendly customer service. Thank you. Sincerely, Glenda Acker

GLENDA ACKER 
Rating:
5.0

Suggestion: it is less stress to use a real customer service person to complete your truck pick up. The phone registration and pick up is complicated compared to a real person.

Bonnie White 
Rating:
5.0

Customer did not leave a comment.

Darrell Grinnell 
Rating:
5.0

Very helpful staff

Travis Trudgeon 
Rating:
5.0

A welcoming and friendly place to do business.

Michael Moyle 
Rating:
4.0

Customer did not leave a comment.

Robert Mabbitt 
Rating:
5.0

Super helpful staff

John Letarte 
Rating:
4.0

Customer did not leave a comment.

Robert Koppleberger 
Rating:
3.0

Customer did not leave a comment.

Shandy Tinkler 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL RAMSEY 
Rating:
3.0

Customer did not leave a comment.

Robert Bercier 
Rating:
5.0

Easy and perfect

Lewis Hunt 
Rating:
5.0

Customer did not leave a comment.

james prowdlewy 
Rating:
1.0

Truck tires were shot. Truck ran like crap. Ramp was broke. Then when it was returned the parking lot was not salted and I fell and hit my head on the pavement. 2 days later still in a lot of pain.

Kathy Blankeship 
Rating:
5.0

Customer did not leave a comment.

Melissa Evans 
Rating:
5.0

Customer did not leave a comment.

Vicky Slagel 
Rating:
5.0

The worker was very helpful and friendly. Nicest workers and location i have been to.

Jason Prindle 
Rating:
5.0

Customer did not leave a comment.

raymond ostafin 
Rating:
5.0

Customer did not leave a comment.

Brent Johnson 
Rating:
4.0

Customer did not leave a comment.

THOMAS MICHAEL RAMSEY 
Rating:
5.0

Customer did not leave a comment.

david Macqueen 
Rating:
5.0

Fast friendly service. Will rent from this location again.

Kevin Fortier 
Rating:
4.0

We had to return online as the store was closed the the website was not working properly. We also were unable to pick up using the website. We had to go inside.

ADAM CARYL JOHNSON 
Rating:
5.0

Mark is an excellent representative of U-Haul. He was very helpful and called me by name each time I entered the store. I did have an issue with the covered trailer as the door would not close on the trip. I sent this U-Haul Reference #3485970 to Mark in Hastings for consideration of compensation for the malfunction of the equipment. Online check-in worked well, also, on several of my trips. Thank you.

HERB BUWALDA 
Rating:
3.0

The door leaked mud and dirt all inside all over my things.

Joshua Irwin 
Rating:
5.0

Could I have a receipt?

HERB BUWALDA 
Rating:
5.0

I have a complaint: when the return site is closed all day on the day it’s supposed to be returned, U-Haul should allow the customer to return on the following day. I’m a senior citizen heart patient snd it was very hard for me to lift the trailer off the hitch. That’s a simple solution.

HERB BUWALDA 
Rating:
5.0

Fine

Christopher Korreck 
Rating:
5.0

Customer did not leave a comment.

EDWARD BUDZINSKI 
Rating:
3.0

Customer did not leave a comment.

LYNN HOUSER 
Rating:
5.0

Customer did not leave a comment.

scott ramsey 
Rating:
5.0

Customer did not leave a comment.

Karrie Ripley 
Rating:
5.0

Staff was extremely friendly had no problems at all in and out super easy thanks to your family for running the team

Jamie Higateda 
Rating:
5.0

Customer did not leave a comment.

DEREK RIPLEY 
Rating:
5.0

Customer did not leave a comment.

Brock Thompson 
Rating:
5.0

Great experience!

Robert Former 
Rating:
5.0

Extremely helpful employees. Great service, very friendly.

DENNIS CHRISTY HIGGINS 
Rating:
5.0

Customer did not leave a comment.

DENISE LYNN WIERSMA 
Rating:
5.0

Answer your phone# listed with the property.

Christine Renkema 
Rating:
5.0

Customer did not leave a comment.

tom getz 
Rating:
5.0

Your on-line reservation system SUCKS! We originally rented a 10-foot truck, the on-line system accepted it. But, when we showed up to pick up the truck, there wasn’t one available. The very nice people at GRAND RENTAL STATION in Hastings, MI helped us find another solution. They were wonderful even though, they were inconvenienced by spending over an hour on the phone with the U-Haul Customer Service. You really need to invest in a better reservation system, one that works with the pickup locations.

cheri rafter 
Rating:
5.0

They were fantastic and fun to deal with! It was a great experience and would be happy to do business with them again!

Kathy Jones 
Rating:
4.0

Nothing everything was great

jack Matson 
Rating:
3.0

Customer did not leave a comment.

jack Matson 
No reviews have been submitted for this location.

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