Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't understand why one day was 54$ & I paid it upfront, why was it 106$ when I brought it back for an extra day , & he rung me up using his cell phone, I need some to call me, something seem right about this transaction 910-303-4703
MICHELLE J.
Rating:
5.0
Customer did not leave a comment.
Alfred F.
Rating:
5.0
Customer did not leave a comment.
jefferson M.
Rating:
5.0
Customer did not leave a comment.
Arlene G.
Rating:
4.0
The air conditioner was not working properly. If you are driving under 45 mpg the air was cool, once you got up to 55 or 60 the truck was blowing warm air.
Alfred F.
Rating:
3.0
Had to wait 20 mins before any help was given all staff in back room
Keith M.
Rating:
5.0
Everything went smooth and quick. All good.
Scott M.
Rating:
5.0
the return location was on the money .
ALAN K.
Rating:
5.0
Customer did not leave a comment.
Michelle S.
Rating:
5.0
Customer did not leave a comment.
jefferson M.
Rating:
5.0
Customer did not leave a comment.
betty H.
Rating:
5.0
Customer did not leave a comment.
Joel M.
Rating:
5.0
Customer did not leave a comment.
Christine M.
Rating:
5.0
The air conditioner was not working well. The temperature was 90+ degrees, and we just had to put up with the air conditioner not working properly.
Alfred F.
Rating:
5.0
Customer did not leave a comment.
Diana R.
Rating:
5.0
Customer did not leave a comment.
Susan S.
Rating:
5.0
They are great people to work with
TAMMY H.
Rating:
5.0
No complaints the service was great.
VIVIAN L.
Rating:
3.0
Customer did not leave a comment.
John P.
Rating:
5.0
Customer did not leave a comment.
Tacoyia F.
Rating:
5.0
My drop was smooth
Yash P.
Rating:
5.0
Customer did not leave a comment.
jefferson M.
Rating:
5.0
Customer did not leave a comment.
Ann W.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Customer did not leave a comment.
David G.
Rating:
5.0
Customer did not leave a comment.
Roberto A.
Rating:
5.0
Customer did not leave a comment.
Tammy W.
Rating:
5.0
Excellent
dionicio B.
Rating:
5.0
Customer did not leave a comment.
Christine D.
Rating:
5.0
Customer did not leave a comment.
ROSHELL S.
Rating:
5.0
Again, the drop off and deserve the notworthiness as pick-up
Arex S.
Rating:
3.0
Customer did not leave a comment.
James M.
Rating:
5.0
Customer did not leave a comment.
Emely R.
Rating:
3.0
Customer did not leave a comment.
MALISSA L.
Rating:
5.0
Customer did not leave a comment.
michael H.
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN G.
Rating:
3.0
Don't lie and tell them that the deposit would be refunded. And remind them that if they put more gas in then when they took it if won't be refunded.
Diane F.
Rating:
4.0
Need friendlier staff
Shonda J.
Rating:
5.0
It would have been easier to see if it had been parked near the building.
Bonnie B.
Rating:
3.0
Customer did not leave a comment.
Jermain O.
Rating:
5.0
Customer did not leave a comment.
Tim B.
Rating:
5.0
Customer did not leave a comment.
Yvette B.
Rating:
5.0
Customer did not leave a comment.
DEBORAH R.
Rating:
5.0
Customer did not leave a comment.
Orvel B.
Rating:
5.0
Customer did not leave a comment.
MARIO T.
Rating:
3.0
Nobody there at drop-off. QC code did not work when I tried to check the truck in. Should be up to date if allowing for after-hours drops.
Gerald H.
Rating:
5.0
Super fast friendly service. Staff was very helpful and got me on my way quickly.
Brian W.
Rating:
5.0
Customer did not leave a comment.
Matthew R.
Rating:
5.0
Customer did not leave a comment.
Cheri B.
Rating:
5.0
Customer did not leave a comment.
Telma W.
Rating:
4.0
Customer did not leave a comment.
Jhonson P.
Rating:
5.0
Customer did not leave a comment.
Edward M.
Rating:
4.0
Customer did not leave a comment.
Billy C.
Rating:
5.0
Everything was great. Great team representing your brand.
PAULERIK S.
Rating:
5.0
Customer did not leave a comment.
Chandler T.
Rating:
5.0
Customer did not leave a comment.
Ken E.
Rating:
5.0
The location I picked up my truck was excellent, but I got the run around from U-haul. This location was the 3rd location I had to go to get my truck, The first location which was the closest to my home was not allowed to give me the truck on-site because their district manager wouldn't let them even though they worked it out for me to get the truck. I called and made reservations 3 weeks before. The regional manager said that a $50 deposit was made to hold the truck and how can that be if I rented the truck in advance. The Lee Transportation business went to great lengths to make sure I had the truck and was super nice about it, but the regional manger wouldn't let them. This type of business practice shouldn't be allowed if u-haul wants to serve their customers.
Danny B.
Rating:
4.0
Customer did not leave a comment.
Paul P.
Rating:
4.0
Customer did not leave a comment.
Paul P.
Rating:
5.0
I made a reservation on late Friday. Picked it up the next morning. Hassle & worry free. Very friendly place to rent the uhaul ffrom.
Marissa B.
Rating:
5.0
Customer did not leave a comment.
DENNIS B.
Rating:
4.0
Customer did not leave a comment.
robbie L.
Rating:
5.0
Customer did not leave a comment.
JACK F.
Rating:
5.0
Customer did not leave a comment.
henry O.
Rating:
5.0
Customer did not leave a comment.
William C.
Rating:
5.0
Super friendly and very quick process will use them every time.
Jessie W.
Rating:
5.0
Super nice staff and very helpful with the delivery. Renting from here again this weekend.
Jessie W.
Rating:
5.0
Customer did not leave a comment.
Jack F.
Rating:
1.0
Not lie to your customers and tell him that it's an aluminum trailer one or two of the hub bearings were locked up or not grease right not very impressed with the U-Haul at all
ANDREW JAMES S.
Rating:
1.0
Ordered a 10 ft truck & got a 20 ft truck with only 1/4 tank of gas.
Roddie J.
Rating:
5.0
Always had great service at this location.
Terry M.
Rating:
3.0
Seem to b more honest and open than Mooresville location I should have rented from them far less expensive by over $288.00
ALAN S.
Rating:
4.0
Customer did not leave a comment.
JOHNNIE M.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
Hetty F.
Rating:
5.0
Customer did not leave a comment.
CHRISTINE B.
Rating:
5.0
I have rented the 10ft uhaul several times and when you get about 55 to 60 the motor feels like it's going to fall out. The truck was clean, the people are very nice.
Janice S.
Rating:
4.0
I dropped off after hours but it was very clean and drop off was easy.
JASON O.
Rating:
5.0
Customer did not leave a comment.
James U.
Rating:
5.0
Most accommodating and very professional!
William S.
Rating:
5.0
Customer did not leave a comment.
STEPHANIE D.
Rating:
1.0
Customer did not leave a comment.
Chantel M.
Rating:
5.0
Customer did not leave a comment.
Janice S.
Rating:
5.0
Very polite and courteous would definitely use your services again thank you have a blessed and safe day
Nathaniel S.
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
5.0
The representative was very nice and helpful.
Chanda P.
Rating:
5.0
Nothings just keep up the kindness
Gamaliel D.
Rating:
5.0
Customer did not leave a comment.
Maurice G.
Rating:
5.0
Customer did not leave a comment.
Israel M.
Rating:
4.0
Customer did not leave a comment.
Stephaine G.
Rating:
5.0
Customer did not leave a comment.
Louis W.
Rating:
5.0
Customer did not leave a comment.
Marilyn W.
Rating:
3.0
Customer did not leave a comment.
Miranda M.
Rating:
4.0
Charge less
JAMES H.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
Eddie C.
Rating:
3.0
Customer did not leave a comment.
SAMUEL P.
Rating:
1.0
Truck was on almost empty sand in the front of the truck 99 cents a mile is ridiculous a 19.00 a day truck and 80 miles cost 125.00 unreal
I will never rent from U haul again I tried to call customer service about my charges no one ever answered
Mary B.
Rating:
5.0
Grand rental was great to work with. I originally reserved the trailer out of Eastover nc when I arrived, the trailer was not there and provided very little assistance. I called around and finally found one at grand rental in Clinton- they were great to work with. It is poor service to reserve and not provide at location intended, no phone call, no email, no notice whatsoever.
John J.
Rating:
1.0
I was over charged 20 days for equipment that was returned. Hire people that actually inventory your equipment. So that people aren't grossly over charged.
