Comentarios del cliente para Grace Auto Sales & Grace Performance

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Grace Auto Sales & Grace Performance

Grado total:

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Bob M. en

Grado:

I had to go into a dark "man cave" to check in and the lady wanted to use my phone to take pictures of my drivers license when 2 attempt by be to take the photos and send them would not work. Would never rent from there again.

JENNIFER R. en

Grado:

When i went to return the truck the lady was very rude. Never again will i rent a uhaul from them. I had it there on time n was told at first i wouldn't get the rest of my dep back til 2 hrs later

Lacie C. en

Grado:

Our truck that was RESERVED by one week and one day in advance was not there on the date of our pickup date, how irritating! The company then had to call around to find us one, finding one 40 minutes away, then had the audacity to tell me I was lucky they weren't making me pick it up and that they were having to pay for this out of pocket. NOT MY PROBLEM, MY PART IN RESERVING IT WELL AHEAD COVERED MYSELF. I SHOULD NOT BE TOLD "I'M LUCKY" FOR THEM HAVING TO FIX THEIR OWN MISTAKES!!! Our trip out was put over 2 hours behind due to having to wait on them to go get the vehicle and call us when they were back with it. Also, this particular company failed to mention that there would be any kind of "Transfer fee" associated with renting a UHaul. For first time customers isn't this something that is kind of important to know?? So I an be prepared in how much to have in my account to cover all costs... The lady kept saying "I don't know what the fees are until its picked up." I told her that regardless there should have been some kind of warning that a transfer fee did exist at all even if she couldn't tell me the exact amount. I will NEVER rent from this particular location again and will let all those I know to avoid this place at all costs. As a customer who has handled my end of the deal I should not be put out or made to take blame/feel guilty for the company messing up, not my problem.

Paula S. en

Grado:

El cliente no dejó un comentario.

roxane s. en

Grado:

El cliente no dejó un comentario.

TERESA E. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

I had to go to a different city to pick up the trailer compared to my reservation. There was one located in my city. No help getting the trailer connected. There were lights not working on the trailer.

alex b. en

Grado:

Actually honor hauls and your own word.

lloyd s. en

Grado:

nothing

Angela T. en

Grado:

El cliente no dejó un comentario.

Cynthia K. en

Grado:

NO one came out to help us. We dropped it and the paperwork off and left.

laquanda a. en

Grado:

El cliente no dejó un comentario.

Jeff A. en

Grado:

El cliente no dejó un comentario.

TODD S. en

Grado:

El cliente no dejó un comentario.

edward h. en

Grado:

El cliente no dejó un comentario.

Tamara W. en

Grado:

Grace Inn in East Prairie, MO 63845 woman Patrisha didn't trained even to work in computer, she had straggle to find and print...we waited and finally she printed, put it in our hands and run outside to show the truck..Didnt explained to us anything what she did, but she purchased the insurance for the truck and the auto trailer even didn't asked. Later day, Saturday April 21, I looked and found that she charged $90.00 more. I called her Monday when we drove from MO to OK, she told my husband (Daniel Wolford 573-233-5095) asked her. It is not a true!!!! She didn't even wanted to talk, she told to call me to you again and tell about miscommunication. It wasn't miscommunication, she just couldn't work properly in her computer.. I called to U-Haul's numbers, people promised to call me back and put money back after 72 hours, but it never happened. We never will trust U-Haul people any more because your people are not qualified for a very expensive service like that!

Deborah w. en

Grado:

El cliente no dejó un comentario.

Jimmy H. en

Grado:

El cliente no dejó un comentario.

PAULA S. en

Grado:

was told it came with all the tie downs however there was none.I would like them to stop calling me

SUSAN C. en

Grado:

Only problem was the truck wasn't checked in and the Cape service called me later that day and asked me if I had returned the truck. I explained I had returned it that morning. Not sure what happened.

Raven W. en

Grado:

El cliente no dejó un comentario.