Comentarios del cliente para Grab N Go

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Grab N Go

Grado total:

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Craig K. en

Grado:

Agent was not familiar with contract-“Safe Move Plus” was added to my contract without my approval. Rental agent thought that the $129 would be refunded to me if the vehicle arrived undamaged. The charge was refunded to me as I declined the coverage. The truck I rented had an unreported dent behind the passenger door. The agent was unfamiliar on how to deal with the dent, and did not have a way to mark the noticed damage (with a black “X”?). He annotated the damage on my contract before I drove the truck away from his lot. The truck ran great and my move was uneventful, after the “sketchy” pickup experience.

Renee S. en

Grado:

El cliente no dejó un comentario.

Raymond F. en

Grado:

When I called to price I very clearly stated I wanted to pick up in PA and drop in Ohio and was not advised of the $100 charge to do so. Also I reserved in one location and was later called to change the location This costed me $100 to use for a few hours When I called CX service Theresa was no help and EXTREMELY rude I would like a call from a manager

Terry S. en

Grado:

The dolly I reserved was not provided.

Marcie W. en

Grado:

The representative was short and curt as well rude after a 6 hour drive demanding that we move the vehicle which required backing out on a major road stopping traffic and demanding we back the 26’ foot truck into a abandon lot.

Katrine W. en

Grado:

I am an active duty military officer and have moved with a UHaul many, many times all over the United States and have always had a pretty positive or extremely positive experience until this return. The Uhaul location at "Grab N Go" at 7261 Steubenville Pike, Oakdale PA 15071 was absolutely horrible! I was late arriving to PA from MO on 21 July 2019 due to the construction all along I-70. I called the "Grab N Go" at 7:45pm to ensure it was a 24/7 drop-off location (like I had reserved) and the clerk told me I could only return the unit until 8pm. I was not done unloading the unit until 10:45pm so returned it today, 22 July 2019 at 8:00am. The clerk did not know how to complete the return and told me her manager would call me when he got in. I left without her looking at the vehicle to verify condition, gas, mileage or number of blankets. The manager called me at 11:00 and was extremely rude from the moment he got on the phone because I had accidentally left my lock on the back of the truck and told me I would be charged for an extra day because he had no proof I tried to bring it back the evening before. I immediately drove back to the Grab N Go Uhaul location to remove the lock. The manager was with another customer, so after removing the lock, I waited to speak with the manager. After 10 minutes (he was still with the other customer) he asked why I was still there and what I wanted. I told him I had removed the lock but wanted to verify I was completely checked in and to discuss the extra blankets I had gotten on a separate contract number (93581386) and how I wasn't able to get the vehicle returned last night. He then starts almost yelling at me and tells me he won't get to checking the vehicle in for another 1-2 hrs so I will have to wait. At that point I left because I have just arrived to town and have appointments with a realtor before I have to report to the military base for work later today. This Uhaul location was also extremely messy and unprofessional; it is a tiny convenience store that sells anything and everything, so completely disorganized and messy. They do not have any items for sale to help with your move (boxes, tie-downs, locks, tape, etc) and I had to wait for over 20 minutes when I initially tired to return the Uhaul because of the people buying lotto tickets that the clerk kept pulling in front of me in line. Renting Uhauls and dealing with customers doing moves is obviously not this location's main business and the manager was not at all worried about providing a good experience for me. I will probably use Uhaul again because this was my first bad experience, however, I will NEVER go to a Uhaul location that is not an actual Uhaul store based on this move and the experiences with both the MO and PA locations.

TROY N. en

Grado:

El cliente no dejó un comentario.

brendon C. en

Grado:

The employee was very helpful and accommodating.

Edward S. en

Grado:

Have the truck available with a full tank of gas instead of half.

Ryan L. en

Grado:

The trailer smelled like beer so we had to wash it before loading any furniture.

James G. en

Grado:

I booked an address in Moon and the Day before we were to pick my 10 foot truck up, I found out my pick up spot got changed along with my pick up time (we requested noon and got one o’clock) . We showed up at one and our truck wasn’t returned so at close to 2, they gave us a 20 foot for the same price. They handled our situation as well as could be expected.

NEAL G. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

Douglas J. en

Grado:

The absolute WORST experience ever. The employee at pickup insisted they didn’t have a trailer, even though there was one outside and I called one hour prior to verify it was ready. She then set the contract up for 2 days even though my reservation was for one. When I tried to correct this at pickup things got ugly. Also the employee at pickup would not help with hookup. I could barely get it hooked up because it was a very heavy 6x12 enclosed trailer and the tongue was on the ground. When I returned it 23 hours later the employee argued with me that I had it 2 days... (I picked it up at 142 pm on Friday and returned it at 1:30 Pm on Saturday...).i handed him my copy of the contract to show him the time I picked it up- he refused to give me my copy back and He then refused to check it in because it was not parked in the same spot that I picked it up from. (It was 3 parking spots down from where I picked it up because there was another U-Haul and 2 other cars next to it). He made many profane statements and actually flipped me off. I told him I was going to make a complaint with U-Haul and contact the credit card company to make sure he did not charge me for more than one day...he said “Do what you gotta do” and flipped me off again... you can’t make this stuff up. avoid this place at all costs It should get negative stars!!

Ashley S. en

Grado:

The fuel and mileage were documented wrong on the equipment

Goksen E. en

Grado:

There were no supplies available. I requested an appliance dolly, the person had no idea what it was and no idea whether or not it was available. She did her best and was very helpful on the other hand.

Abbey O. en

Grado:

Not charge me for missing equipment that I never had. I moved everything with my hands. Never selected any equipment. Never seen equipment. My bill is outrageous and I need that money back. I don’t have time for this.

Randall S. en

Grado:

This wasn't the location I wanted and I would think a company the size of uhaul would be able to get their vehicles to the preferred pickup location.

Matt G. en

Grado:

Staff was helpful and friendly. Would recommend to anyone.

Lawrence N. en

Grado:

El cliente no dejó un comentario.

ed W. en

Grado:

El cliente no dejó un comentario.

Bailey L. en

Grado:

The guy I returned the ubaul was amazing. So polite and outgoing. I think his name was Connor

Scott S. en

Grado:

El cliente no dejó un comentario.

Lane L. en

Grado:

Truck was dirty. Stuff was in the back. They charged me for 40 more miles than i used. Owner called and stated he had used the truck and forgot to update the computer. Said they would correct but did not. So i was charged for 40 extra miles. Truck was also on E when i got in. No one explained anything to me or showed me anything.

Mark B. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

El cliente no dejó un comentario.

Destany M. en

Grado:

Employees had no idea what was going on with the Uhaul. I asked for a call back regarding my rental and never got one. Inside the store was dirty and rundown. I would not recommend this pick up location to anyone.

Brian T. en

Grado:

I was charged for 2 days and I had the truck for about 8 hours. I thought when I had to pick how long I had the truck it was an estimate and the price was for a full day. Will probably never rent a u haul again.

Gary P. en

Grado:

Was only one person on duty and she had to wait on a long line of store customers (this is a mini mart). So it took a while to fet waited on, and I needed to get to lication cause I hired movers by the hour. Also, the windshield was covered with ice and there was no scraper, had to use a credit card to scrape off ice.

Alison B. en

Grado:

Had to empty the uhaul prior to using. Only one employee working, was unable to check in online at location due to cellphone service.

James G. en

Grado:

Good job very pleased

victor S. en

Grado:

El cliente no dejó un comentario.