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THOMAS G
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hole in the wall office. Man was out at lunch at 2pm. Place had no signs where to pull to drop off. I ended up having to unhitch the trailer. There was no sign on the door indicating he was at lunch and the time he would be back. Just a dirt trailer parking lot.
Walter DVery friendly and helpful
Steve LThe truck had an oil leak that we were unaware of. As a result my new driveway is covered in oil spots. There are also 2 very large (dinner plate size) oil puddles.
Annie FMy host was very polite, and very thorough, the trailer was in good shape and generally clean! This location is currently (4/‘24) the victim of road construction so it’s a little convoluted to get to the lot, but once you figure it out it’s simple!!
John kThe gentleman in charge was excellent great personality and will use his rental again. John
John HVery good
David FThe attendant was quick and knowledgeable. Would definitely recommend to a friend. ☆☆☆☆☆
Christopher FVery pleased with rental experience.
LARRY GWe went to this location (approximately 17 miles away) DESPITE a manned location LESS than a 1/2 mile from our new home. A paper sign said call this number with questions 😂😂😂you could tell that even the posted operating times were there . That this location was NOT regularly maned U-Haul should be embarrassed!!!
Jeff EI went to pick up the trailer. The license plate was expired by over a year. The representative said don’t worry about it you’ll be fine. Also, I want to return a couple of unused boxes that I had purchased from them and he stated that they do not purchase boxes back at that location.
Edward PCheck in app did not work
Peter MDropped off car dolly on Friday and the truck on Saturday. Both days were after hours. I both cases the uhaul app would not work for check-in. it could not find location. It's not the fault of the rental facility.
Peter MQuickly got me checked in and on my way! Return, just as easy! Will definitely use again!
William RPerhaps make the returns check in a little easier. I had to wait about 35 minutes to return my unit. Your employee was working as fast as he could. Ten customers wanting to check out units and one (me) needed to return the trailer so someone else could rent it. Perhaps a check in board or use of an app to indicate the rental has been returned. Otherwise, very good overall.
Ronald LTravis was very helpful and professional. I had to make a last minute change in equipment due to weather and Travis was very accommodating. He made sure I had everything I needed.
GARYJ OI was told to return the vehicle topped off because it was given to me full. I dr I ve the 15 ft van 20 miles and it cost me.$30.00 to top it off which means either the van gets 1.5 mpg or I was.lied to and the vehicle was not full when I received it. Dishonesty is a deal breaker when it comes to earning my continued business.
Doug PI have rented from this location before and always have had good luck. They always have more equipment then other near by locations and the staff has always been very helpful
Kevin PTalk someone into getting the road open.
Gery SThe clerk was very friendly and helpful.
Diann BThe manager ,Travis blew off his lunch break to help with the rental of a truck and motorcycle trailer. please compliment that young Man !
richard mGreat service! I arrived about 8:50 and the person running the operation greeted me and went right to getting all the paperwork done. I was out before 9:00. Easy pick-up and return!
William RThe employee was fast, efficient and pleasant to work with.
Tim CGreat guy that rented it
Kathleen GThe road construction made it hard to drop off, other than that, it was good
David SGreat rental location. Lots of equipment with fast and friendly service. The BEST!
Charles VThe location currently has difficult access as the road is under construction. U-Haul can't do anything about it, but the roadcrew has made it extremely difficult to maneuver getting into the lot. Shame on them
David TTravis was great. I've been renting uhauls for years. This location had a nice selection readily available. Rented my trailer, back before the extra charges for lateness and Travis even helped me back it in. Nice young man. I highly recommend this place.
JOYCE VI had the trailer for 28hr and charged for a full two days, yet when you reserve you have hourly options. I think I should have been chrged accordingly. The Gosine group was very helpful quick and took very good care of me.
Frank BOnline reservation was pulled up quickly. Employee very nice and pickup and drop off went very smoothly.
David POnly problem was not their fault. Being from out of town, it was hard to locate the entrance due to road construction.
EILEEN HGreat equipment and convenient location.
Robert RShort staffed, one employee doing everything.. he did a good job, although several waiting for service Property hard to access due to road construction. No signage up for directions in and out
Bryan RTravis did a great job setting us up with a car dolly.Explained everything in detail.
Frank MOnly problem is access due to construction; which is beyond their control. Justin is professional and very helpful.
Richard RService was great. Everything was explained. I was completely satisfied.
Everett POther than the street being torn up and hard to get to, Travis was excellent this job. He explained everything to me, was very clear and professional. I will always call this location for future needs. Hopefully the streets will be finished soon.
Bill WExcellent Service!1
John RTravis very friendly.. likeable.. responsive Thank you great service.. Rose
Kathryn RThe attendant was very helpful and nice, he did a great setup with the trailer
Miguel LThe road is torn up around the location. Not easy to access. But when the road is fixed it will be great.
VICTORIA RI had ordered and paid for supplies ahead of time. The store didn’t have the order organized when we got there and then didn’t have any small or large boxes. The nice man working there couldn’t refund me, and said he’d emailUhaul. So far I haven’t heard anything and apparently paid for supplies I didn’t receive.
Alicia OThe employee at the U-haul we used was extremely helpful. Professional and personable.
Richard PThe person was very good
Walter PThe location I use are always prompt and very professional
TIMOTHY EA perfect place to store my car trailer. Easy access in and out anytime. Price is reasonable.
JAMES S | Overall ExperienceI will continue to be a repeat cuustomer.
MATTHEW B | Overall ExperienceVery friendly and helpful staff.
Alexander M | Overall Experience