Comentarios del cliente para Goshen Road Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Goshen Road Automotive

Grado total:

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Todd B. en

Grado:

These people are awesome. I always use them.

Nicholas G. en

Grado:

El cliente no dejó un comentario.

Dean H. en

Grado:

Very friendly staff.

brian b. en

Grado:

Pre-rental Inspection missed a broken screw head drilled into the top wood rail. The only way it could have been noticed is with a glove test, felling along the rails. The other way it can be noticed is by sliding a Tempurpedic mattress against the rail and hearing it rip through the plastic cover and fabric, damaging the mattress. Another concern is when renting furniture covers/blankets. Some were dirty. Covering a sofa with unseen dirt or grease on one side of the rented blanket, dirt not easily seen, creates a very upset spouse who concludes that, in the future, professional movers are worth the additional cost.

Robert M. en

Grado:

Emily was very busy helping customers, but there was only one of her. No one else seemed willing to help out.

kevin L. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

I have dealt with the folks here multiple times, and they never disappoint. They want your business, and will do what it takes to ensure you get what you need, when you need it!

Scott D. en

Grado:

El cliente no dejó un comentario.

sue h. en

Grado:

I have used this vendor before and have always had a great experience

Dean S. en

Grado:

I rented a trailer for 48 hours but worked hard to return it in 27 hours and received no discount.

Eli A. en

Grado:

El cliente no dejó un comentario.

RODNEY Y. en

Grado:

El cliente no dejó un comentario.

craig l. en

Grado:

I had used this vendor in the past, so they were a natural choice for me to use.

Ron W. en

Grado:

El cliente no dejó un comentario.

dennis h. en

Grado:

El cliente no dejó un comentario.

LARRY M. en

Grado:

El cliente no dejó un comentario.

idabelle k. en

Grado:

El cliente no dejó un comentario.

Richard D. en

Grado:

El cliente no dejó un comentario.

jerry w. en

Grado:

I had a great experience

gary s. en

Grado:

I'm a repeat customer and always treated the same as any other customer, top notch customer service, thanks for being there.

Joel W. en

Grado:

El cliente no dejó un comentario.

Paul W. en

Grado:

El cliente no dejó un comentario.

merle d. en

Grado:

El cliente no dejó un comentario.

tori y. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

El cliente no dejó un comentario.

Angela E. en

Grado:

The lady who helped up at check in was the sweetest. Thank you!

daniel j. en

Grado:

N/A

Emilia S. en

Grado:

El cliente no dejó un comentario.

GREG F. en

Grado:

GREAT staff- very helpful and trustworthy. This has been my 3rd experience with these folks and I will not do business with any other U-Haul staff or go to any other location. THANX

greg j. en

Grado:

The communication on the return time for the truck was non-existent. I made an oral agreement to return the truck around 7 p.m. and was harassed to return the truck more than four hours earlier. The representative was combative and argumentative on the phone to myself and to my wife. The representative made it very complicated when deciding to "code" me as a local trip or out of town trip, which I believe caused the confusion of my return trip. I will never use UHaul again or recommend the company to anyone.

Brittney F. en

Grado:

Probably shouldn't continously refer to your female customers as he or sir especially when I look nothing like a guy. I've never rented from uhaul before but I definitely dont want to return to this location due to this ladies customer service. She was kind of rude on top of referring to me as a man. Equipment waa exactly what we need and functional as expected. Will use uhaul again just not this location.

tim h. en

Grado:

El cliente no dejó un comentario.

Bryan J. en

Grado:

I would recommend and I do recommend this location. They always have the best equipment in the city and make sure you get something safe and reliable!!

gregory b. en

Grado:

Emily went above and beyond...truly appreciate her dedication to customer satisfaction!!!

Malinda S. en

Grado:

Never go there there rude and disrespectful they hang on there phones and make you wait and y o u come back early they get mad

Todd S. en

Grado:

El cliente no dejó un comentario.

Brandon P. en

Grado:

El cliente no dejó un comentario.

Jerry B. en

Grado:

We discovered that one tail light was not working and part of the running lights did not work. We called road side assistance. They were very helpful and the repair man arrived promptly. The problem occurred when we returned the trailer to the rental location. We felt chastised because we had called for assistance. We were told we the trailer was legal; the implication being we should not have called. We will not use this location in the future.

JACOB H. en

Grado:

Can't think of anything that would need to be improved. The truck was in a super clean condition, and the personnel were prompt, efficient, cheerful and very friendly. I hope I don't move again anytime soon, but I'll definitely come here for a truck if I ever need one again.

MARSHA S. en

Grado:

El cliente no dejó un comentario.

ken s. en

Grado:

El cliente no dejó un comentario.

richard b. en

Grado:

El cliente no dejó un comentario.

mike b. en

Grado:

Great customer service!

Christopher K. en

Grado:

This location is colocated with an engine repair facility. Therefore not as clean as the Memphis location. But the personnel are very friendly, helpful and really good at customer service.

Nicholas B. en

Grado:

Very nice people!

Micah M. en

Grado:

The rental was easy and the whole team was very helpful and friendly. The only place I will ever rent uhauls from!! Emily is the best!!

Jon G. en

Grado:

El cliente no dejó un comentario.

Eddie I. en

Grado:

Dropped off. No one there

terry b. en

Grado:

Very quick, professional......and helpful

Katherine B. en

Grado:

I was charged for breaking a seal that I did not break. The location refused to do the post inspection with me. The location is dirty and smells horrendous. The staff was rude and pushy. I will never use this location or uhaul ever again.

Eddie P. en

Grado:

Do frequent maintenance on the vehicles so that people dont lose valuable time waiting on mechanical assistance to arrive to try and fix the issue.

sabrina k. en

Grado:

El cliente no dejó un comentario.

Dan F. en

Grado:

They lady that runs the place is always so nice! Never have any problems that is why we go back to the same place every year, great customer service

Mark K. en

Grado:

El cliente no dejó un comentario.

zachary d. en

Grado:

Very poor explanations and customer service. Have always been under impression uhaul is 1 way travel and drop at nearest location went 45 mins one way twice and very unhappy could have saved more renting 5 mins from my house if I wanted that route. Never returning to that location

ZACH B. en

Grado:

Great customer service, big parking lot to maneuver trailer. Will use again.

DENNIS C. en

Grado:

El cliente no dejó un comentario.

REBECCA W. en

Grado:

El cliente no dejó un comentario.

Vicki S. en

Grado:

I was overcharged for gas at the end. I only used the truck for about a total of 20 miles. I put in over 2 gallons at the end but was told I had to put in 9 more. In total I put in 12 gallons of gas, which is way too much for a 20-mile round trip. There is no way the truck only gets a mile and a half on a gallon of gas!

bill e. en

Grado:

Charging me $99 to have the truck for 25 minutes is criminal. Will NEVER use U-Haul again.

JAMES J. en

Grado:

El cliente no dejó un comentario.

roger h. en

Grado:

El cliente no dejó un comentario.

MARK W. en

Grado:

El cliente no dejó un comentario.

Matthew H. en

Grado:

Emily and Stan are THE nicest people to rent from. They actually care about the customer and will go out of their way to ensure you have a great experience. If you're renting in Fort Wayne, go to the Goshen Road location exclusively. You won't be disappointed.

Jamie C. en

Grado:

El cliente no dejó un comentario.

tyra p. en

Grado:

This is the ONLY place I rent from. Great customer service. She was awesome!

edmund m. en

Grado:

El cliente no dejó un comentario.

MARY G. en

Grado:

We received the BEST SERVICE at this location out of ALL the times we've used U-Haul. We will use THIS location EXCLUSIVELY for any future needs!!! THANKS!!

Nickolas K. en

Grado:

The Lady tried to double charge me for a 24 hour rental. And it's been 3 days and the deposit and the double charge are still pending. I'm still waiting to see if the charges are correct. Uhaul is great never had this type of issue with them seems to be the rental location on Goshen road in Fort Wayne IN. Oh yeah I filled the truck up across the street till the fuel popped out over flowed a bit, the fuel gauge took a bit to go up to full the lady didn't believe me I showed her the receipts and told her, but she wanted to go across the street to put more gas in with me. . By the time we pulled in . The gas gauge said full and went up to the F. Then went past it abit. So she tried to over charge and then treated me like a liar. It was an awesome experience.

Anthony K. en

Grado:

El cliente no dejó un comentario.

MARY C. en

Grado:

El cliente no dejó un comentario.

iramer s. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

I was helped by Emily. This woman is a true gem and was able to take care of everything I needed.

Chad D. en

Grado:

El cliente no dejó un comentario.

Krista J. en

Grado:

El cliente no dejó un comentario.

Barry T. en

Grado:

I have one complaint. I got this with was supposed to be a full tank of gas. I went a total of 13 miles. tank still read full. they it was just below full. there was no way it was a full tank. I agree I did not put gas in it. so they charge me 4.25 to for a gallon of gas for 13 miles. I will bet any money if I went to the station and filled it it would have been more than a gallon. normally I just rent trailers.

Muhammad A. en

Grado:

El cliente no dejó un comentario.

john k. en

Grado:

I've been going here for years. Amazing customer service, friendly, and great conversationalists.

Kelsi W. en

Grado:

El cliente no dejó un comentario.

agela s. en

Grado:

Check and make sure the one key you give customer opens truck doors as well as ignition to drive. Able to drive truck but NOT able to unlock doors after locking truck for night to protect your truck. Roadside assistance very friendly and helpful !! Told staff at local rental office and they argued that we damaged or let someone damage truck locks to door s.

tyler D. en

Grado:

N/A

Hipolito B. en

Grado:

I was very pleased also with the excellent customer service a five stars***** I will recommend to everyone; VERY NICE PEOPLE. KEEP UP THE OUTSTANDING WORK!!!

Paul P. en

Grado:

El cliente no dejó un comentario.

Jerry R. en

Grado:

None

robert t. en

Grado:

Emily is the very best...

Dennis A. en

Grado:

Great people. Very helpful

Hipolito B. en

Grado:

Everything worked very smooth and on time. Thank you!

GUY P. en

Grado:

Not sure of anything to improve. Emily was great!

Doug B. en

Grado:

El cliente no dejó un comentario.

jeffrey c. en

Grado:

Nothing extremely great customer service. And this shop was awesome

greg k. en

Grado:

Making reservation and doing paperwork was easy and efficient. Employees - Emily and Liam, were friendly, informative, and very helpful! Rates seemed quite reasonable. Equipment was in good working order. This business remains my "go-to" U-Haul site! gpk

chris r. en

Grado:

Nothing everything went gerat. In and out, fast,checking back just as easy. Thank you for the use of your truck,that I was able to get in a pinch.

Jacob S. en

Grado:

Charged incorrectly. Added insurance when I declined. They Changed where I reserved and then was charged to go pick up and drop off the truck 10 miles away

richard m. en

Grado:

El cliente no dejó un comentario.

michael i. en

Grado:

El cliente no dejó un comentario.

THOMAS J. en

Grado:

El cliente no dejó un comentario.

Ivan P. en

Grado:

El cliente no dejó un comentario.

cindy m. en

Grado:

The unit was available and ready at the time we requested. The staff was competent and friendly. (Ryan) Excellent experience.

tom s. en

Grado:

I pass by one other U-haul rental lot to go to this location because of their good service.

stacy s. en

Grado:

They are absolutely amazing! Trucks are clean, pricing is fair & they have excellent customer service! Would definitely recommend!