It took nearly 30 minutes to check-in, I eventually had to check in via the web app. I initially had reserved a van, this was done several weeks in advance. The day before pickup I was contacted that only trucks were available. This was extremely frustrating. The vehicle itself had a TPMS error. Additionally the truck was slow to start, I was concerned about being able to complete my move. Disappointing service from uhaul and the service partner. I will avoid in the future.
Clayton M
Customer Reviews for Gorilla Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Three hours late
Loretta AQuick pick-up and on the road.
John KStaff was friendly and helpful
Jeffrey SThe location was fine. It was the Uhaul customer service that needs help!
jamie kGreat drop off location...
Sharron KGreat customer service and support,very nice employees at this U-Haul location in Tallahassee.
Bridget MGreat customer service
Luis MEverything was great!!
Gloria RDon't confirm a reservation until you have what the customer reserved and if you cant provide what a customer reserved tell them leaving enough time to explore other options.
Brian E