Nice truck Low miles Ran smooth
kenton b
Customer Reviews for Goodway Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
truck not available until one hour later than requested. Truck was stuck in parking spot
STEVEN BGreat exoerience and the staff was wonderful
ELLEN THave someone at the counter ready to help , i waited 20 mins for someone to help because he was next door working at the other business he owned, then waited another ten mins to have trailer hooked up. on return so much mud in the dirt parking lot, this is the best U haul can do?
Tim RThe attendant was helping someone when I walked in and just asked my for the the key. She handled the rest. Is there a check in process? I realize the drop off location was in the mountains where there was snow but the drop off spot was thick with mud.
Rob HI was unaware that there was a building near the U-Haul lot that had additional lockboxes. It would be helpful for things to be more clearly marked and communicated in the app/emails. The app did not provide me with a code for the lockbox, either. I spent about an hour trying to gain access before the customer service agent was able to help me.
Allie AIt was fast and easy! Also great customer service! ❤️
Ashley MFantastic experience all the way around. Highly recommended.
Michael ZHelpfull putting trailer on.
Tom BThe Van was clean. It just has a couple of issues. The read door to the van has a bad sensor, so there was a light on the dashboard saying open, plus a message each time you go into the van saying "right read door is ajar," which was not the case. Also when driving it on the highway, I noticed that the vehicle pulls to the right. There may be a alignment issue. Other than that everything was great.
Susan KImprove your website to be fast uploading. We have fast internet net and it took forever for mobile devices and laptop to upload website. Once in Uhaul website, every time you click on an item, it took forever to load up.
Ronald UManager helped us. Very professional, personable, knowledgeable. Saved me a lot of money ! Instead of paying someone to bring it up for me ! Thanks for being here.
Cecilia DLicense plates don’t match photos
Paul WThe personnel at our drop off location made things really easy with a call, text for location and drop off options that made things easy for us to drop the equipment out of office hours. Thanks!
tara cThe check out paperwork process was very slow
David RCustomer service was outstanding.
Lynnette HNo comments for improvement. Staff was very friendly and helpful.
Mary Jall is good in silverthorne uhaul land.
brian pFirst truck they gave to me , had indicator for low air Tire pressure. The second truck they gave me after I loaded the stuff from the storage facility the battery went dead. I called them to let them know and they said they could not do anything about it because I did not purchase the additional roadside assistance package, and so I called my own personal AAA that I had to give me a jump start, so that I can continue taking my belongings to my final destination. Had no idea that a dead battery was my responsibility . I made sure that I did not turn off the vehicle, if not the battery would have gone dead again. Upon my return, which was after hours the U-Haul app was not working so I had to take photos and send the odometer and fuel information through an email through the customer service support.
Nancy CThe person i talked to on the phone booked my trailer for midnight, and then when i came to pick it up at 12pm lunchtime they said it was rented. Guy made me take of trailer myself, in awkward parking area
GOLDPOINT RTop notch service by all . Julio was especially helpful in emphasizing important things to know about the equipment and reservation process. I’d highly recommend this location
John OAgents are great
Kahl FIt is difficult to return trailers to the site because one must back it up drown a road and then turn twice to get it into place but the worst thing is the dangerous path between the trailer return lot and office. I fell while going down the path and completely separate my left quad muscle. To repair the damage, it took an operation and eight weeks of wearing a brace.
Gerald HGreat service, helped hook up the dolly and helped with parking when returned.
JOHN AThe agent was very helpful.
Brett JThanks
Mark SGlad to have a local U Haul for our moving needs. Great equipment, gets the job done! Staff on location are very helpful and informative, and very busy. Thank you for your assistance.
Brad RWhoever had the van before me had their dog all over the seats. If I had allergies, I would be very angry. As it was, I h ad to take a roller and defur the driver's seat. U-Haul needs to give Goodway more vans. They are very difficult to come by at this location. I let the guys of Goodway know: Neither the heater nor the A/C fan worked. 2) There was a stabilizer service warning sign lit up on the dashboard.
Susanna HPicking up the Auto Trailer and returning the trailer was a breeze. The attendant was super helpful in both cases. .. The tire pressure was spot on, something not always Ok with a rental.
Michael SWanted 5 by 8 trailer. Reserved it. Two days before was told the trailer for in town use was 3 hours away. Ridiculous. Had to rent cargo van with smaller area and $107 cost vs $20. That is unacceptable. Vehicle even though it had only 6051 miles it was dirty and stabltrak light was on. Heater didn’t work as well it was 34 degree
Phil HSmall town, one way drop off. Location is tight, but they helped with disconnect of trailer.
Terri EWe returned the trailer using our app on our phone. No contact with the personnel. The lot was full. There was one small spot to return the trailer and it was difficult to squeeze the trailer in.
Virginia WEverything was great thank you
Matthew PThis location is always great with customer service, fast in getting us going. There is now better inventory as well.
DEBBIE LI was so appreciative of their flexibility in changing trailer sizes on arrival. Thank you!
BROOKE WEfficient, courteous, helpful
Earl GThe young desk woman that helped us was very kind, accommodating, and hard working as you could tell she was stretched thin. First we rented the 5x8, but when we went out to hitch it up, although labeled a 5x8, it was definitely a 4x6. I'm 5'4 and my wingspan was just short of the length of it. We had to upgrade to a box truck. The truck felt unsafe. The transmission struggled a lot, especially on our mountain roads
Krista MThe van overall was clean, but there were some damages to it. It seemed like it had not been cleaned between guests in quite some time. There was a weird odor in the van. The van I was given needs an oil change desperately.
Julie FSuper friendly staff! Return was easy and simple.
diana cGirls at the pick up counter we're well informed and professional
Philip CEveryone was most helpful.
Michael HGive this location more utility vans. They only have 2 and they are always rented.
Susanna HThe staff was very professional. The trailer I rented was exactly what I needed, available on short notice, and well-maintained. So glad to have trailers available to rent locally again! (HOA won't allow trailer storage on property and I only need to haul things 1-2 times/year anyways) I was impressed. The lady who got me set up even had me fix the wiring on my truck's flat 4 plug (known issue that I've been successfully ignoring for far too long) so the trailer lights worked properly before she would let me leave with the trailer - appreciate the attention to safe use. Thanks for a great experience! I'll definitely be back.
Joshua CStaff was very friendly
Rusty RThey didn’t have the pads or dolly I needed
James HTruck was well maintained and drove easily. Ramp came is handy too
John MHave more gas in uhaul than quarter tank and the check engine light was on which made me feel anxious about it breaking down.
theresa jImprove the mileage calculator so people don’t pay as much for bullshit extra mileage charges as they did their entire rental
Paul JThe staff was awesome! Friendly, efficient and helpful.
Ann-Marie STerrible experience including your dispatch team threatening to cancel my truck reservation while I was picking it up, being told to drive 4-hours to get a different truck from another location, lying about a conversation with dispatch where I was accused of threatening physical harm to one of your employee's, being left on hold for long periods of time with no warning, side mirrors on the truck didn't work properly and are dangerous. It was an extremely stressful experience, and I can't imagine ever renting from U Haul again and will tell all my friends to go somewhere else.
JOHN CGreat I left my cord in the car they called and saved it for me.
Jeremy GThe prior user returned the truck late... I was supposed to pick up at 12 noon and was not able to until 2 pm. I had movers standing around and paying them for 2 hours. The prior renter probably paid for an extra full day. I would like to have a refund or credit of some kind.
RANDAL JI will return, it is an excellent service
JOSE MI had to drive from Leadville to Silverthorne to pick up the vehicle. The location is difficult to find in Silverthorne. The van did not have any windshield washer fluid in it and I had to pay a premium price for a gallon. The cost was over $6.00. The staff at the location was very nice. I had to figure out how to park in a gravel lot without instructions and walk down a hill to the office.
Paul EIt was an odd drop off location. There wasn't anyone there to accept the returned equipment. The return was done by taking photos. The location was easy to find with Google maps. No issues, just different than my usual UHaul experience.
DEBORAH GI know it’s an issue with the high country, but the lack of employees was about the worst part. It took some time for my trailer to show as checked in after we dropped it off.
heather l