Customer Reviews for Gonzalez Auto Service & Smog
(U-Haul Neighborhood Dealer)

189 reviews

11455 Wood St Unit 1   Castroville, CA 95012

(831) 633-5230

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(831) 633-5230

11455 Wood St Unit 1
Castroville, CA 95012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brad Nelson 
Rating:
5.0

Customer did not leave a comment.

Robin Smith 
Rating:
5.0

Customer did not leave a comment.

Pedro Robles 
Rating:
4.0

Customer did not leave a comment.

Steve Scholl 
Rating:
3.0

Great service

thomas cleary 
Rating:
5.0

Customer did not leave a comment.

Christopher Albert 
Rating:
5.0

they were cool an an got me out with my paperwork in mins,, was great

edward ruminer 
Rating:
5.0

Customer did not leave a comment.

Andrew Wicox 
Rating:
5.0

Customer did not leave a comment.

Scott Moore 
Rating:
5.0

Customer did not leave a comment.

TONY KELSEY 
Rating:
5.0

Hmmmm—provide ham sandwiches and a cold pop?

John Jakubowski 
Rating:
3.0

Make sure equipment was working properly

Thomas silva 
Rating:
5.0

Customer did not leave a comment.

ALEX ROUCH 
Rating:
3.0

Customer did not leave a comment.

Paul Kemblowski 
Rating:
5.0

Customer did not leave a comment.

Robert Miller 
Rating:
5.0

This is primarily a family run auto repair shop, but don’t let the outer appearance fool you. Jesus, the owner, is not only friendly and professional, but by the time you leave you’ll feel like family!

Ron Smith 
Rating:
5.0

Jesus was extremely kind, courteous, and professional excellent service would highly recommend. All the gentlemen in the shop are extremely professional

Casey Salkauskas 
Rating:
5.0

Customer did not leave a comment.

KATIE OXFORD 
Rating:
5.0

Great, very friendly customer service.

Alan Strahsburg 
Rating:
5.0

Good customer service

Tony Milo 
Rating:
5.0

The ambition of the owner and his son made up for everything. They were respectful and extremely helpful. Thanks!

Charlene Major 
Rating:
5.0

Customer did not leave a comment.

BILLY BOOKER 
Rating:
1.0

The door to the box truck would not close and I had to leave the truck with an open door

Amber Larson 
Rating:
5.0

We rented a trailer. After hooking it up the staff noticed one tire was looking a little low. they took the time to remove the tire and found a nail in it and replaced it promptly. I appreciate the attention to detail.

ROB WESSON 
Rating:
5.0

Great service thank you

mathew myers 
Rating:
5.0

Customer did not leave a comment.

LUPITA JAIME 
Rating:
4.0

Customer did not leave a comment.

Juan Luis MANZO 
Rating:
3.0

The kind man who owns this place makes up for the area. *I had to wait a full day in Holbrook, AZ to replace a broken tow dolly. The great guy there switched it out in minutes but it took over an hour to get the proper paperwork. This is ridiculous. My waiting 45 minutes to talk to a human is ridiculous. You need to work on this very big problem.

Victoria Dwyer 
Rating:
5.0

Customer did not leave a comment.

John Huggins 
Rating:
5.0

Customer did not leave a comment.

michael barwick 
Rating:
4.0

Very friendly and helpful staff

Joshua Smith 
Rating:
5.0

Very nice and helpful.

Derrick Saxon 
Rating:
4.0

Nice to deal with, friendly, and helpful

jerry bunker 
Rating:
5.0

Customer did not leave a comment.

Isabel Urquizo 
Rating:
4.0

Customer did not leave a comment.

DARREN EARLEY 
Rating:
5.0

I had a great easy experience, thank you

Andrew Jackson 
Rating:
5.0

Customer did not leave a comment.

Daniel Almond 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Rangel 
Rating:
5.0

Pleasant and helpful personnel at this location. Pleased with the ease of returning the equipment.

Eric Schiveley 
Rating:
5.0

They were so helpful and nice. Would definitely recommend and use them again.

Tamra MusserHuntley 
Rating:
5.0

Nothing at all! The gentleman who helped me was kind and very knowledgeable! He got me what I needed and on the road ASAP! Some of the best customer experience I’ve had in a long time.

Gamal Alsumairi 
Rating:
3.0

no taillights or marker lights for 265 miles in the dark to my house in gasket,ca.Very stressful on me And my wife.We waited for 35 minutes for the man to get out of the bathroom so he could get us going with the trailer, the day we picked it up!!I stoped three times to try fixing the trailer on the side of the road with no luck!!! Chris Hunt P. S. 4 Hyway patrrol officers went around me and didn't pull me over,I guess I got lucky !

CHRISTOPHER HUNT 
Rating:
5.0

Customer did not leave a comment.

Peter Cherella 
Rating:
5.0

Customer did not leave a comment.

Ron Lewis 
Rating:
4.0

Nothing, everyone that helped me was so kind, patient and helpful

STACIE ALLEN 
Rating:
5.0

Great customer service, very friendly and helpful. Walked us through every step, hooked up the trailer for us and reviewed all information to make sure all of our questions were answered. Great job!

Chris Novick 
Rating:
5.0

Customer did not leave a comment.

Olin Jordan 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE POMPLUN 
Rating:
5.0

Although the service at Gonzalez Auto was excellent, hand delivery was not my preferred and chosen method. When reserving my truck online a couple of days prior, I opted for 24/7 mobile pick up.

ISAI MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA WILLYARD 
Rating:
5.0

very good

Larry Blevins 
Rating:
5.0

They were very helpful after all the trouble I had getting the trailer through uhaul . Com

Roberta Seniff 
Rating:
5.0

Customer did not leave a comment.

RHYS MOORE 
Rating:
3.0

Helpful people, great assistance. The location was dark and in a back road but after getting there it was safe.

LUISGIOVANNI DURAN-ALVIRDE 
Rating:
5.0

Customer did not leave a comment.

Janis Turner 
Rating:
5.0

Very quick and efficient check out.

Joseph Eyre 
Rating:
3.0

It was closed and no one was available to turn equipment in

MITCHELL STILLWELL 
Rating:
5.0

The staff was extremely helpful and very nice - such a great experience.

MONIQUE OLIVAREZ 
Rating:
3.0

Customer did not leave a comment.

DAVID CROWLEY 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCHMIESS 
Rating:
4.0

Wind shield was cracked ( fairly large) upon pick up… did not effect the service or use but a bit disconcerting … should not rent in that condition

EDGAR KING 
Rating:
5.0

your other location at west main in Salinas, could learn some customer service from Gonzalez auto. Your Salinas Location cancelled my when I arrived.

MICHAEL WERTZ 
Rating:
5.0

Customer did not leave a comment.

Christianpaul Cania 
Rating:
4.0

Dropped off on a Sunday when they were closed, not problems and clean/safe location.

NATALIE POLLARD 
Rating:
4.0

Customer did not leave a comment.

MARK LITTLEFIELD 
Rating:
1.0

Don’t blame customer for damage on their property without talking to their employees first. Owner terrible rude and aggressive towards customers, if it was up to me I wouldn’t associate with this person with uhaul

Osvaldo Fuentes 
Rating:
5.0

Customer did not leave a comment.

Roxanna Santos 
Rating:
5.0

Customer did not leave a comment.

DILLON LESLIE 
Rating:
5.0

Very friendly and the truck was very clean.

Dawn Estevez 
Rating:
5.0

Customer did not leave a comment.

Roberto Orejel 
Rating:
5.0

Customer did not leave a comment.

David Pearson 
Rating:
5.0

Staff helped me out by providing a mask when I realized I had left mine in my car. Quick easy and friendly assistance at Gonzales..

Thomas Mohr 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MITCHELL 
Rating:
3.0

This location closes at 5 and closed on weekends. We were scheduled to pick up at 430. A traffic accident caused a delay. We immediately called and told them we would not get there until 450. They were quick to tell us that they close at 5. We called again to give them an update time of 455. Once again, it was the same thing, "we close at 5.". Once we got there I realized it wasn't a U-Haul facility but rather a car repair that did rentals. I totally understand they want to leave when they close. Just felt the response wasn't warm at all.So, if you plan to rent from this location, come on time.

DAVID KISSNER 
Rating:
5.0

make one-way rentals more accessible

Sabra Everett 
Rating:
5.0

Wonderful

Michael Medeiros 
Rating:
5.0

Customer did not leave a comment.

JOHN YOUNG 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PARISI 
Rating:
5.0

very good service from person in charge.

JOSE GODINEZ 
Rating:
5.0

Customer did not leave a comment.

Daniel Barnes 
Rating:
5.0

Customer did not leave a comment.

JOSE MARRON 
Rating:
5.0

Excellent experience from beginning to end. I would happily recommend this location to anyone.

ANNETTE FREEMAN 
Rating:
5.0

Customer did not leave a comment.

PETER SILVER 
Rating:
5.0

Great service Mr.Gonzalez answered all of our questions and explained the whole process of the contact. Had no problems picking up the truck and or dropping off the truck. Great service all around from pick up to drop off. Thank you.

Javier Mendoza 
Rating:
5.0

Jesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.

RONALD MACKENZIE 
Rating:
5.0

I returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.

Gun-Sam Kim 
Rating:
5.0

Honestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.

Amal Jaser 
Rating:
5.0

The gentleman Jesus where I picked up my trailer had the most excellent customer service. Please be sure he gets this message, he was so helpful and made sure I was traveling with my 2 children safely. He took his time to make sure everything was secure. He deserves more service and I would even recommend a raise for this man.

Jonelle Cockrum 
Rating:
5.0

Customer did not leave a comment.

STEVEN GREEN 
Rating:
4.0

Vehicle was as ordered, available on time and operated properly. Check-in was easy and quick.

PAUL HENRY MEREDITH 
Rating:
5.0

Customer did not leave a comment.

DAVID GOUKER 
Rating:
5.0

Customer did not leave a comment.

David Kelso 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARDS 
Rating:
5.0

Customer did not leave a comment.

Jeanne Abbott 
Rating:
2.0

I reserved in a local city then the day before I was told of you want it, drive 140 miles round trip for it. Then when delivering, I tried to drop it off at the center 1.5 miles away, but wa stole I was assigned a center 35 miles (1 hour) away. Really?

MATTHEW PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Jim Andrews 
Rating:
2.0

Self check in needed a lot more from me while I was there which should have been asked for in advance, making it all pretty inconvenient. Gas was much lower than what they thought it was supposed to be so good thing I went back in to question it. The system still wanted to charge me extra but fortunately the person was kind enough to figure out how to deal with that since he verified the gas before I left. I was still charged extra for more miles than I used. Pretty bad experience.

Jon Hanks 
Rating:
5.0

Customer did not leave a comment.

Jan Avelino 
Rating:
4.0

I was never called by the original location to set up my pick up time. If I had not called 30 minutes before closing I may not have had a truck available.

Rosa Escobosa 
Rating:
5.0

Jesus was a pleasure! In our rush we forgot about a bench and Jesus helped us resolve the issue! Again - many thanks!

Roy Rensch 
No reviews have been submitted for this location.

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