Although the service at Gonzalez Auto was excellent, hand delivery was not my preferred and chosen method. When reserving my truck online a couple of days prior, I opted for 24/7 mobile pick up.
ISAI M.
Customer Reviews for Gonzalez Auto Service & Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very good
Larry B.They were very helpful after all the trouble I had getting the trailer through uhaul . Com
Roberta S.Helpful people, great assistance. The location was dark and in a back road but after getting there it was safe.
LUISGIOVANNI D.Very quick and efficient check out.
Joseph E.It was closed and no one was available to turn equipment in
MITCHELL S.The staff was extremely helpful and very nice - such a great experience.
MONIQUE O.Wind shield was cracked ( fairly large) upon pick up… did not effect the service or use but a bit disconcerting … should not rent in that condition
EDGAR K.your other location at west main in Salinas, could learn some customer service from Gonzalez auto. Your Salinas Location cancelled my when I arrived.
MICHAEL W.Dropped off on a Sunday when they were closed, not problems and clean/safe location.
NATALIE P.Don't blame customer for damage on their property without talking to their employees first. Owner terrible rude and aggressive towards customers, if it was up to me I wouldn't associate with this person with uhaul
Osvaldo F.Very friendly and the truck was very clean.
Dawn E.Staff helped me out by providing a mask when I realized I had left mine in my car. Quick easy and friendly assistance at Gonzales..
Thomas M.This location closes at 5 and closed on weekends. We were scheduled to pick up at 430. A traffic accident caused a delay. We immediately called and told them we would not get there until 450. They were quick to tell us that they close at 5. We called again to give them an update time of 455. Once again, it was the same thing, "we close at 5.". Once we got there I realized it wasn't a U-Haul facility but rather a car repair that did rentals. I totally understand they want to leave when they close. Just felt the response wasn't warm at all.So, if you plan to rent from this location, come on time.
DAVID K.make one-way rentals more accessible
Sabra E.Wonderful
Michael M.very good service from person in charge.
JOSE G.Excellent experience from beginning to end. I would happily recommend this location to anyone.
ANNETTE F.Great service Mr.Gonzalez answered all of our questions and explained the whole process of the contact. Had no problems picking up the truck and or dropping off the truck. Great service all around from pick up to drop off. Thank you.
Javier M.Jesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.
RONALD M.I returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.
Gun-Sam K.Honestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.
Amal J.The gentleman Jesus where I picked up my trailer had the most excellent customer service. Please be sure he gets this message, he was so helpful and made sure I was traveling with my 2 children safely. He took his time to make sure everything was secure. He deserves more service and I would even recommend a raise for this man.
Jonelle C.Vehicle was as ordered, available on time and operated properly. Check-in was easy and quick.
PAUL HENRY M.I reserved in a local city then the day before I was told of you want it, drive 140 miles round trip for it. Then when delivering, I tried to drop it off at the center 1.5 miles away, but wa stole I was assigned a center 35 miles (1 hour) away. Really?
MATTHEW P.Self check in needed a lot more from me while I was there which should have been asked for in advance, making it all pretty inconvenient. Gas was much lower than what they thought it was supposed to be so good thing I went back in to question it. The system still wanted to charge me extra but fortunately the person was kind enough to figure out how to deal with that since he verified the gas before I left. I was still charged extra for more miles than I used. Pretty bad experience.
Jon H.I was never called by the original location to set up my pick up time. If I had not called 30 minutes before closing I may not have had a truck available.
Rosa E.Jesus was a pleasure! In our rush we forgot about a bench and Jesus helped us resolve the issue! Again - many thanks!
Roy R.This was not the site I was supposed to return it but this young man was very helpful because it was late on a Sunday and we appreciated his help
Darryl K.N/A
Kevin S.Very friendly, extremely helpful in connecting the uhaul and making sure that we had the right set up. Would recommend this location to others.
Kenneth C.There had to be a closer pick up location We had to drive 35 miles to and from the location.
janet L.I was not supposed to pick up my truck at this location but the Salinas Market St location didn't have it. Jesus couldn't have been nicer at the Castroville location.
Gretchen B.We had a minimal amount of mileage that we had and that was why we chose the original locations. Then they were changed after we had the rental. And the drop off location gave us the wrong address. The location had moved and we had to use more mileage to get to the drop off location. Noone was there and we had a tough time using the site.
Donald C.Nice folks even called me to confirm the drop off location.
John B.The gentleman that helped us was very nice and friendly. He was out picking up another rental when we first arrived, so we had to come back. But they cleaned the front of the vehicle before we departed. However, this was not our primary pick-up location, this was the 2nd place Uhaul switched us to. Our primary location was closed or unavailable although it is still listed on the website. Our 2nd pickup location did not get the truck we requested returned to them and therefore it was unavailable. We requested a 10am pickup and ended up getting our vehicle closer to 4pm, which altered our travel plans significantly. We also had to get a larger vehicle, because the 20' was not available in the area. Very disappointed with the service, but not from Mr Gonzalez - he was great.
Abigail P.My past experiences my truck always came with a dolly. It's usually located under the truck. I had to go rent one. Other then that, it was a great experience.
raylee K.I'm very surprise that I received credit back for pumping extra gas. Ty
Quang H.Use locking gas caps on the vehicles. The nite drop box is fine unless someone siphons my gas-(which did not happen)-I was worried about that all night.
Bonnie S.The owner was very polite and honest all the way.
Hector G.The online application/ confirmation and early check in needs some work.... The pick up location and rental details were not accurate and did not have the equipment as requested.
Mark E.Very friendly staff. He was helpful and courteous.
Ginger R.Very paitient and understanding
jeff F.Trailer was ready to go. Really nice people.
Patrick F.Went to location on Airport Blvd. In Freedom CA to pick up. Lady working there was horrible. She did not care to explain the process to me and became angry when I had some questions. Service is the worst! Went to this location in Castroville instead.
Brock Steven M.I was a little unsure of the location due to lack of signage (or size). Jesus was excellent with customer service. Fast and pulled the truck into the driveway for easy departure.
Michael B.Easy in and easy out. Great experience. Supper affordable
TROY F.Still wondering if I will be reimbursed for bringing back the vehicle a day early
PATRICK E.Jesus is a great guy and very helpful.
david G.Did all the filling out before hand and when I arrived to pick up the trailer he asked the same questions
Dennis H.Jesus was very friendly and helpful. There was a small issue with checking out on the computer, but it was quickly resolved with a phone call.
Timothy E.Gonzalez was super friendly and helpful. I will use him again!
Jim B.