Customer Reviews for Gonzalez Auto Service & Smog
(U-Haul Neighborhood Dealer)

202 reviews

11455 Wood St Unit 1   Castroville, CA 95012

(831) 633-5230

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(831) 633-5230

11455 Wood St Unit 1
Castroville, CA 95012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lucio M 
Rating:
5.0

Jesse the owner was very helpful and went above and beyond to make sure everything was set. Proactive in reaching out, and helping when we found out we needed a larger trailer. Would highly recommend.

Jesus B 
Rating:
2.0

Customer did not leave a comment.

Tom W 
Rating:
3.0

I did not feel comfortable leaving the UHaul truck parked in the street. Insufficient instructions for UHaul return at a closed facility

Alastair R 
Rating:
5.0

Customer did not leave a comment.

Josiah M 
Rating:
2.0

Customer did not leave a comment.

Tom W 
Rating:
4.0

Customer did not leave a comment.

Marcela O 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Good customer service and questions all answered

RISELA M 
Rating:
5.0

No need for improvement at all. Working with UHAUL to reserve a trailer was very easy! The whole process went smoothly. And we were very happy with the pick-up service at Gonzalez Auto Service & Smog. Jesus, the owner, helped us, and he's awesome!

Thomas K 
Rating:
5.0

Customer did not leave a comment.

ARMANDO P 
Rating:
5.0

Very good!

Jean P 
Rating:
5.0

Very nice drop off.

John K 
Rating:
5.0

Customer did not leave a comment.

Brad N 
Rating:
5.0

Customer did not leave a comment.

Robin S 
Rating:
5.0

Customer did not leave a comment.

Pedro R 
Rating:
4.0

Customer did not leave a comment.

Steve S 
Rating:
3.0

Great service

thomas c 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

they were cool an an got me out with my paperwork in mins,, was great

edward r 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Scott M 
Rating:
5.0

Customer did not leave a comment.

TONY K 
Rating:
5.0

Hmmmm—provide ham sandwiches and a cold pop?

John J 
Rating:
3.0

Make sure equipment was working properly

Thomas s 
Rating:
5.0

Customer did not leave a comment.

ALEX R 
Rating:
3.0

Customer did not leave a comment.

Paul K 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

This is primarily a family run auto repair shop, but don’t let the outer appearance fool you. Jesus, the owner, is not only friendly and professional, but by the time you leave you’ll feel like family!

Ron S 
Rating:
5.0

Jesus was extremely kind, courteous, and professional excellent service would highly recommend. All the gentlemen in the shop are extremely professional

Casey S 
Rating:
5.0

Customer did not leave a comment.

KATIE O 
Rating:
5.0

Great, very friendly customer service.

Alan S 
Rating:
5.0

Good customer service

Tony M 
Rating:
5.0

The ambition of the owner and his son made up for everything. They were respectful and extremely helpful. Thanks!

Charlene M 
Rating:
5.0

Customer did not leave a comment.

BILLY B 
Rating:
1.0

The door to the box truck would not close and I had to leave the truck with an open door

Amber L 
Rating:
5.0

We rented a trailer. After hooking it up the staff noticed one tire was looking a little low. they took the time to remove the tire and found a nail in it and replaced it promptly. I appreciate the attention to detail.

ROB W 
Rating:
5.0

Great service thank you

mathew m 
Rating:
5.0

Customer did not leave a comment.

LUPITA J 
Rating:
4.0

Customer did not leave a comment.

Juan L 
Rating:
3.0

The kind man who owns this place makes up for the area. *I had to wait a full day in Holbrook, AZ to replace a broken tow dolly. The great guy there switched it out in minutes but it took over an hour to get the proper paperwork. This is ridiculous. My waiting 45 minutes to talk to a human is ridiculous. You need to work on this very big problem.

Victoria D 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
4.0

Very friendly and helpful staff

Joshua S 
Rating:
5.0

Very nice and helpful.

Derrick S 
Rating:
4.0

Nice to deal with, friendly, and helpful

jerry b 
Rating:
5.0

Customer did not leave a comment.

Isabel U 
Rating:
4.0

Customer did not leave a comment.

DARREN E 
Rating:
5.0

I had a great easy experience, thank you

Andrew J 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R 
Rating:
5.0

Pleasant and helpful personnel at this location. Pleased with the ease of returning the equipment.

Eric S 
Rating:
5.0

They were so helpful and nice. Would definitely recommend and use them again.

Tamra M 
Rating:
5.0

Nothing at all! The gentleman who helped me was kind and very knowledgeable! He got me what I needed and on the road ASAP! Some of the best customer experience I’ve had in a long time.

Gamal A 
Rating:
3.0

no taillights or marker lights for 265 miles in the dark to my house in gasket,ca.Very stressful on me And my wife.We waited for 35 minutes for the man to get out of the bathroom so he could get us going with the trailer, the day we picked it up!!I stoped three times to try fixing the trailer on the side of the road with no luck!!! Chris Hunt P. S. 4 Hyway patrrol officers went around me and didn't pull me over,I guess I got lucky !

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Ron L 
Rating:
4.0

Nothing, everyone that helped me was so kind, patient and helpful

STACIE A 
Rating:
5.0

Great customer service, very friendly and helpful. Walked us through every step, hooked up the trailer for us and reviewed all information to make sure all of our questions were answered. Great job!

Chris N 
Rating:
5.0

Customer did not leave a comment.

Olin J 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P 
Rating:
5.0

Although the service at Gonzalez Auto was excellent, hand delivery was not my preferred and chosen method. When reserving my truck online a couple of days prior, I opted for 24/7 mobile pick up.

ISAI M 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W 
Rating:
5.0

very good

Larry B 
Rating:
5.0

They were very helpful after all the trouble I had getting the trailer through uhaul . Com

Roberta S 
Rating:
5.0

Customer did not leave a comment.

RHYS M 
Rating:
3.0

Helpful people, great assistance. The location was dark and in a back road but after getting there it was safe.

LUISGIOVANNI D 
Rating:
5.0

Customer did not leave a comment.

Janis T 
Rating:
5.0

Very quick and efficient check out.

Joseph E 
Rating:
3.0

It was closed and no one was available to turn equipment in

MITCHELL S 
Rating:
5.0

The staff was extremely helpful and very nice - such a great experience.

MONIQUE O 
Rating:
3.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
4.0

Wind shield was cracked ( fairly large) upon pick up… did not effect the service or use but a bit disconcerting … should not rent in that condition

EDGAR K 
Rating:
5.0

your other location at west main in Salinas, could learn some customer service from Gonzalez auto. Your Salinas Location cancelled my when I arrived.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Christianpaul C 
Rating:
4.0

Dropped off on a Sunday when they were closed, not problems and clean/safe location.

NATALIE P 
Rating:
4.0

Customer did not leave a comment.

MARK L 
Rating:
1.0

Don’t blame customer for damage on their property without talking to their employees first. Owner terrible rude and aggressive towards customers, if it was up to me I wouldn’t associate with this person with uhaul

Osvaldo F 
Rating:
5.0

Customer did not leave a comment.

Roxanna S 
Rating:
5.0

Customer did not leave a comment.

DILLON L 
Rating:
5.0

Very friendly and the truck was very clean.

Dawn E 
Rating:
5.0

Customer did not leave a comment.

Roberto O 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Staff helped me out by providing a mask when I realized I had left mine in my car. Quick easy and friendly assistance at Gonzales..

Thomas M 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M 
Rating:
3.0

This location closes at 5 and closed on weekends. We were scheduled to pick up at 430. A traffic accident caused a delay. We immediately called and told them we would not get there until 450. They were quick to tell us that they close at 5. We called again to give them an update time of 455. Once again, it was the same thing, "we close at 5.". Once we got there I realized it wasn't a U-Haul facility but rather a car repair that did rentals. I totally understand they want to leave when they close. Just felt the response wasn't warm at all.So, if you plan to rent from this location, come on time.

DAVID K 
Rating:
5.0

make one-way rentals more accessible

Sabra E 
Rating:
5.0

Wonderful

Michael M 
Rating:
5.0

Customer did not leave a comment.

JOHN Y 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P 
Rating:
5.0

very good service from person in charge.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

JOSE M 
Rating:
5.0

Excellent experience from beginning to end. I would happily recommend this location to anyone.

ANNETTE F 
Rating:
5.0

Customer did not leave a comment.

PETER S 
Rating:
5.0

Great service Mr.Gonzalez answered all of our questions and explained the whole process of the contact. Had no problems picking up the truck and or dropping off the truck. Great service all around from pick up to drop off. Thank you.

Javier M 
Rating:
5.0

Jesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.

RONALD M 
Rating:
5.0

I returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.

Gun-Sam K 
Rating:
5.0

Honestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.

Amal J 
No reviews have been submitted for this location.

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