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Jesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.
I returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.
Honestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.
The gentleman Jesus where I picked up my trailer had the most excellent customer service. Please be sure he gets this message, he was so helpful and made sure I was traveling with my 2 children safely. He took his time to make sure everything was secure. He deserves more service and I would even recommend a raise for this man.
Vehicle was as ordered, available on time and operated properly. Check-in was easy and quick.
I reserved in a local city then the day before I was told of you want it, drive 140 miles round trip for it. Then when delivering, I tried to drop it off at the center 1.5 miles away, but wa stole I was assigned a center 35 miles (1 hour) away. Really?
Self check in needed a lot more from me while I was there which should have been asked for in advance, making it all pretty inconvenient. Gas was much lower than what they thought it was supposed to be so good thing I went back in to question it. The system still wanted to charge me extra but fortunately the person was kind enough to figure out how to deal with that since he verified the gas before I left. I was still charged extra for more miles than I used. Pretty bad experience.
I was never called by the original location to set up my pick up time. If I had not called 30 minutes before closing I may not have had a truck available.
Jesus was a pleasure! In our rush we forgot about a bench and Jesus helped us resolve the issue! Again - many thanks!
This was not the site I was supposed to return it but this young man was very helpful because it was late on a Sunday and we appreciated his help
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Very friendly, extremely helpful in connecting the uhaul and making sure that we had the right set up. Would recommend this location to others.
There had to be a closer pick up location We had to drive 35 miles to and from the location.
I was not supposed to pick up my truck at this location but the Salinas Market St location didn't have it. Jesus couldn't have been nicer at the Castroville location.
We had a minimal amount of mileage that we had and that was why we chose the original locations. Then they were changed after we had the rental. And the drop off location gave us the wrong address. The location had moved and we had to use more mileage to get to the drop off location. Noone was there and we had a tough time using the site.
Nice folks even called me to confirm the drop off location.
The gentleman that helped us was very nice and friendly. He was out picking up another rental when we first arrived, so we had to come back. But they cleaned the front of the vehicle before we departed. However, this was not our primary pick-up location, this was the 2nd place Uhaul switched us to. Our primary location was closed or unavailable although it is still listed on the website. Our 2nd pickup location did not get the truck we requested returned to them and therefore it was unavailable. We requested a 10am pickup and ended up getting our vehicle closer to 4pm, which altered our travel plans significantly. We also had to get a larger vehicle, because the 20' was not available in the area. Very disappointed with the service, but not from Mr Gonzalez - he was great.
My past experiences my truck always came with a dolly. It's usually located under the truck. I had to go rent one. Other then that, it was a great experience.
I'm very surprise that I received credit back for pumping extra gas. Ty
Use locking gas caps on the vehicles. The nite drop box is fine unless someone siphons my gas-(which did not happen)-I was worried about that all night.
The owner was very polite and honest all the way.
The online application/ confirmation and early check in needs some work.... The pick up location and rental details were not accurate and did not have the equipment as requested.
Very friendly staff. He was helpful and courteous.
Very paitient and understanding
Trailer was ready to go. Really nice people.
Went to location on Airport Blvd. In Freedom CA to pick up. Lady working there was horrible. She did not care to explain the process to me and became angry when I had some questions. Service is the worst! Went to this location in Castroville instead.
I was a little unsure of the location due to lack of signage (or size). Jesus was excellent with customer service. Fast and pulled the truck into the driveway for easy departure.
Easy in and easy out. Great experience. Supper affordable
Still wondering if I will be reimbursed for bringing back the vehicle a day early
Jesus is a great guy and very helpful.
Did all the filling out before hand and when I arrived to pick up the trailer he asked the same questions
Jesus was very friendly and helpful. There was a small issue with checking out on the computer, but it was quickly resolved with a phone call.
Gonzalez was super friendly and helpful. I will use him again!
The people at this location were wonderfully supportive but the facility is substandard.
Nice guys, we will rent from this location again if given the chance.
no fault of this carrier. i got jacked around. being sent to another town to pick up my needed rental. then i went a day early and ended up paying $78. more than i had planed . my original invoice had me picking up the trailer. returning it within 24 hours. for around $55 i ended up leaving the trailer at the destination and paying around $177. darrell
24 hour drop.
Very good customer service
The service provided by the employees at this location were excellent. Everyone I spoke to or worked with was pleasant and professional. However, I have a big problem with the way my U-haul reservation was handled at the corporate level. I made two reservations for different sized trailers many months in advance. I wanted to have my bases covered for either size based on my needs. Unfortunately when it came time to pick up my trailer, the 5x10 I had reserved was not available, so I was told I would be given a 6x12, which was bigger than I wanted to tow, but I could not use a 5x8 because it was too small. This forced me to rent the bigger, heavier 6x12 that severely affected my gas mileage during the rental. To make matters worse, I was told my reservation was switched to Castroville, California, more than twenty miles from the site of my original reservation location. This meant I had to spend nearly an hour on the road each way to pick up and drop off the trailer in traffic. This accounted for nearly four additional hours of my time when I was already pressed for time and having difficulty accomplishing everything I needed to accomplish on the days I was scheduled to pick up and drop off the trailer. The added distance accounted for nearly two extra hours in traffic when I picked up the trailer, and nearly two hours when I had to drop it off. This is completely unacceptable from a customer service perspective. Overall I'm very unhappy with the service provided by U-haul Corporation. I reiterate that the staff at the location were very nice and professional, but the logistics planning and reservation service were terrible. I am extremely aggravated by the inconvenient and poorly executed service provided by U-haul Corporation. As a national company I would expect your service, planning, and execution would be much better and you would put the needs and convenience of your customers ahead of your company. Clearly this is not the case. It's obvious that you put your interests as a company ahead of those of your customers. U-haul incorporated should have made sure there was a rental trailer conveniently located near the location of my original reservation rather than forcing me to drive nearly an hour in traffic during an already stressful day to pick up the trailer. I am highly disappointed by my rental experience and unless there are reparations made I will avoid using U-haul for any services in the future and will also tell all my friends about this terrible experience. Thank you for your time. Justin Marshall
Was supposed to get trailer at Ord Mkt. Unit was broken! Kind of inconvenient. We are good uhaul customers.
I registered on-line so it would save time. However it couldn't be accessed at the pick-up location so it didn't save any time.
GREAT SERVICE! FRIENDLY WITH EASE OF RENTING. THANKS!
very friendly. i'll always go with uhaul from now on! thank you!
Don't switch pick up locations at the last minute
Jesus provided friendly and correct service, Rob, Elkhorn Native Plant Nursery, Moss Landing CA
Very pleasant and efficient service.
This poor location was put in a very difficult position because the first location assigned rented the 26 foot truck to keep it local.
Mr. Gonzalez was VERY helpful. We needed a Uhaul to move on short notice, and he made sure we had one. Very friendly and courteous.
It was a pleasure dealing with the owner at this location.
The man who helped was nice as well and offered printed and emailed receipts. I would recommend this location and will be using it in the near future.
No issues, all went well.
Wonderful!! Very personable and helpful!!! Would definitely reccommend this place for uhaul and or smog services.
What a great staff and extremely helpful and informative. I highly recommend this place.
