El cliente no dejó un comentario.ALEX R.
Customer Reviews for Gonzalez Auto Service & Smog
(U-Haul Neighborhood Dealer)
Castroville, CA 95012
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 5 p. m.
- Sábado8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.Robert M.
This is primarily a family run auto repair shop, but don't let the outer appearance fool you. Jesus, the owner, is not only friendly and professional, but by the time you leave you'll feel like family!Ron S.
Jesus was extremely kind, courteous, and professional excellent service would highly recommend. All the gentlemen in the shop are extremely professionalCasey S.
El cliente no dejó un comentario.KATIE O.
Great, very friendly customer service.Alan S.
Good customer serviceTony M.
The ambition of the owner and his son made up for everything. They were respectful and extremely helpful. ¡Gracias!Charlene M.
El cliente no dejó un comentario.BILLY B.
The door to the box truck would not close and I had to leave the truck with an open doorAmber L.
We rented a trailer. After hooking it up the staff noticed one tire was looking a little low. they took the time to remove the tire and found a nail in it and replaced it promptly. I appreciate the attention to detail.ROB W.
Great service thank youmathew M.
El cliente no dejó un comentario.LUPITA J.
El cliente no dejó un comentario.Juan Luis M.
The kind man who owns this place makes up for the area. *I had to wait a full day in Holbrook, AZ to replace a broken tow dolly. The great guy there switched it out in minutes but it took over an hour to get the proper paperwork. This is ridiculous. My waiting 45 minutes to talk to a human is ridiculous. You need to work on this very big problem.Victoria D.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.michael B.
Very friendly and helpful staffJoshua S.
Very nice and helpful.Derrick S.
Nice to deal with, friendly, and helpfuljerry B.
El cliente no dejó un comentario.Isabel U.
El cliente no dejó un comentario.DARREN E.
I had a great easy experience, thank youAndrew J.
El cliente no dejó un comentario.Daniel A.
El cliente no dejó un comentario.Reynaldo R.
Pleasant and helpful personnel at this location. Pleased with the ease of returning the equipment.Eric S.
They were so helpful and nice. Would definitely recommend and use them again.Tamra M.
Nothing at all! The gentleman who helped me was kind and very knowledgeable! He got me what I needed and on the road ASAP! Some of the best customer experience I've had in a long time.Gamal A.
no taillights or marker lights for 265 miles in the dark to my house in gasket,ca.Very stressful on me And my wife.We waited for 35 minutes for the man to get out of the bathroom so he could get us going with the trailer, the day we picked it up!!I stoped three times to try fixing the trailer on the side of the road with no luck!!! Chris Hunt P. S. 4 Hyway patrrol officers went around me and didn't pull me over,I guess I got lucky !CHRISTOPHER H.
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.Ron L.
Nothing, everyone that helped me was so kind, patient and helpfulSTACIE A.
Great customer service, very friendly and helpful. Walked us through every step, hooked up the trailer for us and reviewed all information to make sure all of our questions were answered. Great job!Chris N.
El cliente no dejó un comentario.Olin J.
El cliente no dejó un comentario.STEPHANIE P.
Although the service at Gonzalez Auto was excellent, hand delivery was not my preferred and chosen method. When reserving my truck online a couple of days prior, I opted for 24/7 mobile pick up.ISAI M.
El cliente no dejó un comentario.CYNTHIA W.
very goodLarry B.
They were very helpful after all the trouble I had getting the trailer through uhaul . ComRoberta S.
El cliente no dejó un comentario.RHYS M.
Helpful people, great assistance. The location was dark and in a back road but after getting there it was safe.LUISGIOVANNI D.
El cliente no dejó un comentario.Janis T.
Very quick and efficient check out.Joseph E.
It was closed and no one was available to turn equipment inMITCHELL S.
The staff was extremely helpful and very nice - such a great experience.MONIQUE O.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.STEVEN S.
Wind shield was cracked ( fairly large) upon pick upâ€¦ did not effect the service or use but a bit disconcerting â€¦ should not rent in that conditionEDGAR K.
your other location at west main in Salinas, could learn some customer service from Gonzalez auto. Your Salinas Location cancelled my when I arrived.MICHAEL W.
El cliente no dejó un comentario.Christianpaul C.
Dropped off on a Sunday when they were closed, not problems and clean/safe location.NATALIE P.
El cliente no dejó un comentario.MARK L.
Don't blame customer for damage on their property without talking to their employees first. Owner terrible rude and aggressive towards customers, if it was up to me I wouldn't associate with this person with uhaulOsvaldo F.
El cliente no dejó un comentario.Roxanna S.
El cliente no dejó un comentario.DILLON L.
Very friendly and the truck was very clean.Dawn E.
El cliente no dejó un comentario.Roberto O.
El cliente no dejó un comentario.David P.
Staff helped me out by providing a mask when I realized I had left mine in my car. Quick easy and friendly assistance at Gonzales..Thomas M.
El cliente no dejó un comentario.ANTHONY M.
This location closes at 5 and closed on weekends. We were scheduled to pick up at 430. A traffic accident caused a delay. We immediately called and told them we would not get there until 450. They were quick to tell us that they close at 5. We called again to give them an update time of 455. Once again, it was the same thing, "we close at 5.". Once we got there I realized it wasn't a U-Haul facility but rather a car repair that did rentals. I totally understand they want to leave when they close. Just felt the response wasn't warm at all.So, if you plan to rent from this location, come on time.DAVID K.
make one-way rentals more accessibleSabra E.
El cliente no dejó un comentario.JOHN Y.
El cliente no dejó un comentario.MATTHEW P.
very good service from person in charge.JOSE G.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.JOSE M.
Excellent experience from beginning to end. I would happily recommend this location to anyone.ANNETTE F.
El cliente no dejó un comentario.PETER S.
Great service Mr.Gonzalez answered all of our questions and explained the whole process of the contact. Had no problems picking up the truck and or dropping off the truck. Great service all around from pick up to drop off. Gracias.Javier M.
Jesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.RONALD M.
I returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.Gun-Sam K.
Honestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.Amal J.
The gentleman Jesus where I picked up my trailer had the most excellent customer service. Please be sure he gets this message, he was so helpful and made sure I was traveling with my 2 children safely. He took his time to make sure everything was secure. He deserves more service and I would even recommend a raise for this man.Jonelle C.
El cliente no dejó un comentario.STEVEN G.
Vehicle was as ordered, available on time and operated properly. Check-in was easy and quick.PAUL HENRY M.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.Jeanne A.
I reserved in a local city then the day before I was told of you want it, drive 140 miles round trip for it. Then when delivering, I tried to drop it off at the center 1.5 miles away, but wa stole I was assigned a center 35 miles (1 hour) away. Really?MATTHEW P.
El cliente no dejó un comentario.Jim A.
Self check in needed a lot more from me while I was there which should have been asked for in advance, making it all pretty inconvenient. Gas was much lower than what they thought it was supposed to be so good thing I went back in to question it. The system still wanted to charge me extra but fortunately the person was kind enough to figure out how to deal with that since he verified the gas before I left. I was still charged extra for more miles than I used. Pretty bad experience.Jon H.
El cliente no dejó un comentario.Jan A.
I was never called by the original location to set up my pick up time. If I had not called 30 minutes before closing I may not have had a truck available.Rosa E.
Jesus was a pleasure! In our rush we forgot about a bench and Jesus helped us resolve the issue! Again - many thanks!Roy R.
El cliente no dejó un comentario.Darryl K.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.mark W.
This was not the site I was supposed to return it but this young man was very helpful because it was late on a Sunday and we appreciated his helpDarryl K.
El cliente no dejó un comentario.frank W.
El cliente no dejó un comentario.Eloise W.
Very friendly, extremely helpful in connecting the uhaul and making sure that we had the right set up. Would recommend this location to others.Kenneth C.
El cliente no dejó un comentario.Ann G.
There had to be a closer pick up location We had to drive 35 miles to and from the location.janet L.
El cliente no dejó un comentario.Alexander C.
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