Comentarios del cliente para Gonzalez Auto Service & Smog
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Gonzalez Auto Service & Smog
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Gretchen B. en
I was not supposed to pick up my truck at this location but the Salinas Market St location didn't have it. Jesus couldn't have been nicer at the Castroville location.
Donald C. en
We had a minimal amount of mileage that we had and that was why we chose the original locations. Then they were changed after we had the rental. And the drop off location gave us the wrong address. The location had moved and we had to use more mileage to get to the drop off location. Noone was there and we had a tough time using the site.
John B. en
Nice folks even called me to confirm the drop off location.
Abigail P. en
The gentleman that helped us was very nice and friendly. He was out picking up another rental when we first arrived, so we had to come back. But they cleaned the front of the vehicle before we departed. However, this was not our primary pick-up location, this was the 2nd place Uhaul switched us to. Our primary location was closed or unavailable although it is still listed on the website. Our 2nd pickup location did not get the truck we requested returned to them and therefore it was unavailable. We requested a 10am pickup and ended up getting our vehicle closer to 4pm, which altered our travel plans significantly. We also had to get a larger vehicle, because the 20' was not available in the area. Very disappointed with the service, but not from Mr Gonzalez - he was great.
raylee K. en
My past experiences my truck always came with a dolly. It’s usually located under the truck. I had to go rent one. Other then that, it was a great experience.
Quang H. en
I'm very surprise that I received credit back for pumping extra gas. Ty
Bonnie S. en
Use locking gas caps on the vehicles. The nite drop box is fine unless someone siphons my gas-(which did not happen)-I was worried about that all night.
Hector G. en
The owner was very polite and honest all the way.
Mark E. en
The online application/ confirmation and early check in needs some work.... The pick up location and rental details were not accurate and did not have the equipment as requested.
Ginger R. en
Very friendly staff. He was helpful and courteous.
jeff F. en
Very paitient and understanding
Patrick F. en
Trailer was ready to go. Really nice people.
Brock Steven M. en
Went to location on Airport Blvd. In Freedom CA to pick up. Lady working there was horrible. She did not care to explain the process to me and became angry when I had some questions. Service is the worst! Went to this location in Castroville instead.
Michael B. en
I was a little unsure of the location due to lack of signage (or size). Jesus was excellent with customer service. Fast and pulled the truck into the driveway for easy departure.