Comentarios del cliente para Gonnason Boats
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Gonnason Boats
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Angela E. en
Really like Tyler's service 5 *****
Ruel V. en
excellent throughout!
Nia A. en
Tyler was very helpful thank u
Jane M. en
tell them about the button which makes breaks go on automatically. tell the girl I called about the brakes not to say the original agent could not help me and I had to call 1 800 number..to reach a mechanic. she was rude
Angadjot singh S. en
Truck was old and box was clean but compartment was smelly with sticky / dirty steering wheel. Hard to drive like that. Seemed sitting on garbage pile. Never had this kind of experience with u-haul before. Location is is convenient, customer service was good too. Thanks AJ
Larz H. en
No supplies of any kind.
TIMOTHY M. en
This was the best uhaul experience ever!!
JOSHUA R. en
The gentleman with blonde hair was very positive and helpful! Got me in and out quickly! I appreciate it!
Tatiana K. en
Tyler was amazing and fast. Loved it!
Jon L. en
Your online reservation web app SUCKS! And I do mean SUCKS! I will never use it again.
Michael B. en
Great customer service
Jeff G. en
Met at the drive entrance. Directed to drop off area and never had to get out of my vehicle.
Norena E. en
So easy, thanks
Terry W. en
It was not easy to find the office and parking was confusing.
Philip M. en
Very friendly fast service .
James A. en
As soon as a I drove up someone came out took down the mileage on a hand held device. No walk around, no inspection and no questions. I was gone in less than 2 minutes
Victoria H. en
We only go to this location for a reason. Great service!
marilyin C. en
This was not my original pick up or size of truck I scheduled over 2 weeks in advance for a 26ft Tru k to be picked up in Burien WA. 2 days before my scheduled pickup I was called to tell me they didn't have one. Then when they found one at another location they scheduled it for me to pick it up at 8am on the scheduled morning I got a text that said my truck would be.ready at 2pm for pick up. Not as requested I ended up at Kent and a 20 ft not the original 26ft
Travis P. en
Have the equipment I specifically ordered online (ie an appliance dolly) on location, rather than send me to go and pick one up from the U-Haul depot 10 minutes away.
Marcelomarin M. en
Thanks
Jon B. en
Damage and issues with the identical vehicle that was rented two months ago had still not been addressed, and now minor new issues were added to a report (by me) when the vehicle was returned to the same in-town rental facility. All minor issues in the big picture, but simple things that customers would see and be frustrated with: low fluid indicator lamp for windshield solvent; missing manual scissor jack: weatherseal at the bottom of the driver's side doorway was dangling because a set of anchoring clips had been sheared off by feet typically stepping through while ingress/egress the vehicle; missing wheel cover on rear right rim - all on a vehicle with less than 6000 miles on the odometer. Previously (two months ago), the engine oil was low on the dip stick and dark; the tire pressure was high in the front tires (by 15-20 psi) as well as the tire pressure was low in the rear tires (by 15-20 psi) and the ride was affected (on a relatively new vehicle with just over 4000 miles on the odometer). The vehicle fulfilled my short-term needs. I just want the next customer to have a totally positive experience. I like to leave the vehicle in better condition than when I accepted it at the start of the rental, so my feedback is one way of doing that - short of buying windshield washer solvent or oil for the engine (unknowns: regular or synthetic?/viscosity range?) or using a compressor to adjust the tire pressure. I did my best to note the open issues and leave it to the service staff to tend to. Thank you. Jon Bixby (607) 621-3070 jbixby1@stny.rr.com
stephen G. en
Good customer service, fair charges, the equipment was awesome too.
Todd K. en
Truck was not cleaned. Fuel tank was down to less than 1/4. Agent said they had trailer wire adapter but could not find it. I had to purchase my own.
ronald B. en
The guy and lady who helped me in this location went out their way to satisfy me and my brother. We were so happy and satisfied. Keep up with your good job
Jess L. en
Just NOT a uhaul place, it sells boats.
Vusal N. en
perfect
Ivan C. en
Excellent customer service
Sarah F. en
There were only two spots to park a uHaul and they weren't marked as such, so we had to ask a small car to move so we could park there... seemed like there should be a sign.
kory B. en
Tyler set it all up for me. Great service. Will definitely use again.
Jon B. en
Boat sales and service staff at Gonnason's were not enthused to address issues with the rental U-Haul cargo van's addressed issues: tire pressure was off (20 psi high in both front tires and 20 psi low in both rear tires according to the data on the vehicle's door frame); vehicle with less than 5000 miles on its odometer had dark oil and registered as behind "one quart" low per the wiped dip stick; diagnostics on the instrument panel repeatedly indicated insufficient windscreen washer fluid - though the sprayers did pump fluid when I needed it during my extended rental from April 12th - April 23rd. I noticed that there had been recent damage to the right rear bumper's trim, that the right rear wheel was missing its decorative plastic wheel cover, and that the scissors Jack was missing from its packaged location under the passenger's seat. I did spy a non-OEM bottle Jack residing behind the driver's seat of the cargo van. I used the vehicle only in the village of Kent during the extended use, so I was not worried about breakdown issues especially with the newness of the rental. Thanks for inquiring of my feedback.
Rachelle G. en
The person helping me was great and very helpful!
Rip L V. en
The gentleman that set me up was super. Positive friendly and fast.
murphy M. en
I tried pumping gas in the truck but it started leaking. I called the place I rented but they were rude when I let them know about the issue at hand. I would never go back here and I would warn my friends not to go here ever.
Matthew W. en
The guy who helped me, I believe his name was Tyler, was great. Super upbeat, very nice, very helpful.
Gretchen M. en
I wasn't sure where to go in, it seems the biz owns the whole block and multiple entrances were available. After a loop around the block we opted to park the rig amongst others and walk back to any door. A nice fellow must have seen us loop and was headed out to meet us before we got back to the building after parking. He checked mileage, shook hands and offered a smile as he pronounced us "done". Easy, timely, pleasant.
Kathaleen P. en
More details about where to park truck when returning during the street sweep window. Other than that it was best UHaul experience and quality of truck in all my 2 dozen rental experiences. Highly Recommend.
Greish C. en
The place is not at all recognizable, it doesn't even have a U-Haul sign.
Jay H. en
Friendly service. Easy to rent. In and out quick. The trailer was perfect for what I needed it for
Mike M. en
Location staff were very helpful! The U-Haul mobile app which I initially was trying to use was quite annoying, but the live human on site was friendly, efficient, and got me on my way with the truck. I'll use this location again!
Robert A. en
I had no issues with my rental and the staff at the facility we're helpful and friendly. I think the rate on the trailer rental was fair, less than the orange box home improvement store by half. Plus, I could not rent a covered trailer at the other store. We moved new furniture in this situation and it did rain on the 100+ mile drive home.
Michael L. en
Nothing. Everything was quick and easy. Tyler was a great help and very professional. Thanks Tyler!
Jessica M. en
Responding to phone calls would be a good start
Lynze U. en
Tyler was very nice, but it was out of his control and recommended I call customer service about my experience.
ROBIN R. en
Nothing. You did great.
Abu K. en
I was charged for extra fuel even though I made sure i filled the tank to dispatch level
ADINA S. en
Everything was good . I will use them again if needed.
Marco L. en
Tyler is an awesome employee!!!
marcel L. en
I will totally come to this place!!!
Mohebullah T. en
Every thing looks great
ROBERT M. en
Two thumbs up,thx Tyler!
LINDA B. en
When I returned the truck. The girl did not allow me to come inside and pay my extra day. And now they're trying to charge me $149. For what I don't know but I'm not paying it.
Kevin B. en
The truck was dirty, and full of spilled pop everything was sticky, the blankets were dirty and full of pop and suckers
Steve B. en
They were very courteous. My only complaint is with the on-line sign up and reservations process. Though on-line said they had one in Fife I ended up in Kent which opened later closed sooner but we made it work and again Gunnason was great
Jeff K. en
great svc, I was early, but easily accomodated.
David B. en
Very friendly reception by Tyler with efficient work to resolve a reservation issue so that I could receive the best possible deal.
Ossman J. en
My agent was excellent, I will definitely come back to this branch for my moving needs.
MARIA R. en
I had a drop off at another location. I couldn't get in touch with them so I was lucky enough to be switched to gonnasons where I spoke qith Tyler. He was so cheerful and nice over the phone and so much more in person. Just a very jovial gent. I would highly recommend tyler at gonnasons.
Joe M. en
Tyler made the rental seamless and quick with no issues.
ALLEN G. en
Nothing. Excellent Service.
Anthony T. en
Tyler was an absolute delight to work with. Very professional, courteous and even stayed a little late to let me bring the van back. Great site and I will use them again if the need arises.