Customer Reviews for Golden East Storage
(Distribuidor de U-Haul del vecindario)

1691 comentarios

3301 Benvenue Rd   Rocky Mount, NC 27804
(@Hwy 95)

(252) 446-4152

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 3 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(252) 446-4152

3301 Benvenue Rd
Rocky Mount, NC 27804
(@Hwy 95)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 3 p. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I had a reservation but when I went to get the unit the original location didn't have one. I called uhaul and they gave me a 2nd location and I went there and they didn't have one either. I called uhaul back and they told me they have no more 26' trucks within 60 miles so I had to settle for a 15' truck instead. I arrived just in time to get it because it was just about to be rented. Now instead of me making one trip I had to make 2 which cost me more in mileage. Also- I never received my final charges. Question- How do the agent rent out a truck that is reserved? I waisted 2 hours of my morning due to this.

Anthony L. 
Clasificación:
1.0

I reserved a trailer two weeks in advance to move some stuff from Rocky Mount to Raleigh. I was scheduled to pick up the trailer at 9:00Am. I received a call on the day I was to pick up as I was on my way to pick up saying they didn't have the trailer that I would have to go an additional 30 miles each way out of my way to pick one up at another U-Haul location. I was not happy and I asked why did I give my credit card to reserve this two weeks ago she said the place I reserved didn't have the trailer I said well that's funny because I went by there the day before and saw what I ordered to make sure it was there! She said well I have an open trailer or a much smaller trailer very poor customer service!!

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brussard A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marqueeta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Easy peasy...

GARY L. 
Clasificación:
5.0

Everything was good

VIKAS S. 
Clasificación:
4.0

BEWARE: Even if you reserve equipment well in advance for one location, they will change it to a different location without confirming it with you first, and this may mean picking up your equipment hours away. You will not know unless you happen to check your online reservation every other day or the day before your pick-up when they send the “check-in” text or email. The representatives at the Rocky Mount location were great, especially Billy. However, a different representative at the Commercial Avenue location in Raleigh, NC falsely assured me that he reserved my equipment at a Raleigh location, but I learned the day before my reservation that he reserved it for the Rocky Mount location. Also, the representatives at the Capital Blvd location were rude and unhelpful. The women there seemed to have the attitude of “it's not at my location, so I don't care.” I booked this reservation weeks in advance. The point of a reservation is to establish reassurance that you'll have what you need when moving. The misrepresentation by the original representative regarding the pick-up location caused a huge inconvenience. I will no longer use U-haul when moving and will not recommend u-haul to anyone else; it's too risky.

Destiney T. 
Clasificación:
5.0

Everything was great

Robert N. 
Clasificación:
5.0

Great customer service!

blair W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amilcar R. 
Clasificación:
5.0

A-1 customer service.

Blake B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melton J. 
Clasificación:
5.0

I was actually extremely surprised at how easy everything was online and going into the store was amazing. It was super clean, the vehicle was ready and clean and the people were very nice. I was actually in and out in about 2 minutes. I also rented during the pipeline hack and the van had a full tank of gas which took me where I needed to go and back on 1/2 a tank - so I have the highest praise for the entire experience.

Amber P. 
Clasificación:
5.0

Everything was great,could not have had any better service, thanks

Danny M. 
Clasificación:
5.0

Nothing that I noticed, they have great customer service

JOSEPH P. 
Clasificación:
5.0

Great family owned and operated business! Staff was helpful and kind.

Tamara C. 
Clasificación:
5.0

Earlier hours of opening

Daniel J G. 
Clasificación:
2.0

The AC wasn't operational and there wasn't a dolly or pads in the truck which were paid for in advance.

Daniel M. 
Clasificación:
3.0

Tires were past wear bars, very dangerous. Engine squealed the whole way. Cabin smelled like a chain smokers.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arvelle M. 
Clasificación:
5.0

This is a very good location. I had used them once before for a drop off in February. They are very helpful, well-staffed, and organized.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
2.0

When I tried to call the location no one answer the telephone. When I arrived at the location the man on duty was very grumpy and couldn't answer my questions because the computers were down. When I tried to call back later no one answer the telephones. :(

Aretha R. 
Clasificación:
4.0

Make sure that to computers up and running and not lock down

HAROLD G. 
Clasificación:
2.0

This was the worst moving experience ever for us. First of all, I had to drive 40 miles away to get the trucks, secondly, altered my original order to have a large dolli, for moving heavy furniture. They didn't have one. Thirdly, when I arrived at the storage location at 8671 Central Ave. Capital Height Md., the system was down I had "2" 26 Footers of boxes and furniture. One truck to go in storage. Your people at Uhaul didn't and could not accommodate. I was disturbed because I was told that there was lots of storage units. However, that was not the case. We had to seek storage space somewhere else. Not a good experience for us Poor rating.

Carolyn M. 
Clasificación:
5.0

Very friendly people who work here

Amber W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naji J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald S. 
Clasificación:
5.0

لاشي

Ahmed S. 
Clasificación:
2.0

I reserved equipment, but it was not present at pickup time. I had to go to another dealer to pickup part of the equipment, but I still didn't receive all the equipment I needed.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

ND

Albert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlin A. 
Clasificación:
3.0

El cliente no dejó un comentario.

matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN S. 
Clasificación:
5.0

Nothing at all

Destini R. 
Clasificación:
3.0

El cliente no dejó un comentario.

THY M. 
Clasificación:
3.0

When the gas in the truck is just a little under a half of tank of gas don't charge over $40

jennifer S. 
Clasificación:
2.0

Clean trucks Make sure online check in is working properly.

Ashonna M. 
Clasificación:
3.0

Everything was pretty okay except the fact I put the gas back where it was when I got it and they still charged me for the gas

DARNESIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
1.0

Cussed out by employee and employee threw a concrete block near my truck that shattered and luckily did not damage my truck .... informed girl behind counter

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORIS T. 
Clasificación:
3.0

I was not satisfied, I rented the vehicle for 24 hrs and was charged for the extra day also charged my card twice with 2 different amounts after showing them they couldn't explain it so they referred me to the headquarters now I'm waiting on it to be resolved. I want be using this facility again.

Brian S. 
Clasificación:
5.0

Always a good experience at this location.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bremda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cAITA A. 
Clasificación:
5.0

Outstanding service

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
5.0

Great experience! The employees were very professional, knowledgeable and nice! The truck was great and helped a lot with my recent move!

ebony A. 
Clasificación:
4.0

Fully disclose rates and total cost when renting. Had charge added and the initial amount was raised with no explaination for the extra charges.

TIM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES G. 
Clasificación:
5.0

Nada

Robert B. 
Clasificación:
3.0

It was not organized right I had to go to a different place to get another uhaul truck

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

willy C. 
Clasificación:
5.0

Billy worked with me to ensure I was able to continue to rent the vehicle outside of my original contract. He was very polite and professional as well. He is the reason I would rent from U-Haul again and recommend his specific business for anyone in Rocky Mount who may need this service.

GEORGE S. 
Clasificación:
5.0

The location is great and they do everything right, very happy with them.

CECIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN B. 
Clasificación:
5.0

Nice location, very friendly, knowledgeable and quick to help.

ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome G. 
Clasificación:
5.0

I wasn't going to make the initial pickup time at the Conway NC location, and he was the one who suggested Rocky Mount. Everyone I dealt with was excellent, including over the 800 number.

Lewis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelton N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaCount A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janai S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
4.0

Rental site employees were very helpful in securing a unit. Truck was easy to drive, ran well and was easy to load and unload. I did not use the bundle of blankets that I rented, but U Haul would not give me a rental credit.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T. 
Clasificación:
5.0

Billy was so helpful and professional. He is a asset to Golden East Storage!

sophie G. 
Clasificación:
5.0

The people at uhaul was good

Mark B. 
Clasificación:
1.0

Store rep was rude and disrespectful. Smoking a cigarette while doing so as well. The most unprofessional experience I've ever had. My appointment time was not held ended up being thirty minutes late which caused heavier rain to set in before the trip and Trailer hook up

Duriel S. 
Clasificación:
5.0

Overall I'm satisfied with every experience I have with uhaul. The customer service and equipment is always up to my standards.

Tarmon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry R. 
Clasificación:
5.0

Great Service! Nice people.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
5.0

Nada

CHARLES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie S. 
Clasificación:
5.0

I received a fuel surcharge that is incorrect. I took care in making sure the tank was filled to the mark that I received the truck. You can check the photos presented. This presents a problem concerning future rentals. I rent from U-Haul once per month. Not sure i will continue if refund is not issued. By the way the app is not very good.

LaCount A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Themedia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

martha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony J. 
Clasificación:
5.0

This is the third time I have needed to use U-Haul in as many months and this is the only place I will rent from. Not only is the staff well knowledgeable about their equipment, they are friendly, their place is clean and well organized and I have a safe place to leave my vehicle for several days at a time. I have used this facility for quite a few years now and would not rent anywhere else

Phoebe B. 
Clasificación:
5.0

Very helpful and courages.

Ronald B.  |  Overall Experience 
Clasificación:
5.0

I used this facility in 2011. When my mom moved here she used this facility. This would be an excellent choice for you. Great customer service. Warm and Friendly greeting.

Bonnie B.  |  Overall Experience 
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