Customer Reviews for Golden East Storage
(U-Haul Neighborhood Dealer)

1,787 reviews

3301 Benvenue Rd   Rocky Mount, NC 27804
(@Hwy 95)

(252) 446-4152

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 3 pm - 6 pm

Services at this Location:

Contact Us

(252) 446-4152

3301 Benvenue Rd
Rocky Mount, NC 27804
(@Hwy 95)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 3 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent, timely service!!!

TERRELL L. 
Rating:
5.0

Friendly staff that was efficient and gave practical advice on operating the truck

david M. 
Rating:
5.0

Very fast and friendly service. Excellent van. I enjoyed the whole experience.

Katherine H. 
Rating:
4.0

Only open a few hours on weekends , most people move and return or rent equipment on weekends .

Alfred C. 
Rating:
5.0

Good service - nice associates

Thomas H. 
Rating:
5.0

N/A

john M. 
Rating:
1.0

Charged me for gas and i brought the vehicle back at the same level when taken.

David M. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
2.0

Customer did not leave a comment.

Julius S. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Went to get the truck and we were told that even though we paid and had a reservation number they had no trucks available. After a few min we were given a truck. The truck had a headlight out which we bought and replaced on our own and the check engine light was also on.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Bonnie W. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Great service at location. Truck drove a little rough compared to previous rentals.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MACK B. 
Rating:
1.0

Racially profiled! The owner slipped up and said cotton picking phone in Front of me and my brother while we were recording the trailer hitch! We have him on video saying It! Never again will I rent from you all! I am upset about this and I will be contacting the news and social media with this video

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

I wouldn't change a thing. Drop off was quick and efficient.

RICHARDTODD L. 
Rating:
5.0

Had everything I needed plus great customer service.

EDMUND G. 
Rating:
5.0

Just continue what your are doing which is excellent and professional service. Thank you so much.

Bridgette D. 
Rating:
5.0

Everything was very well organized

Reginald P. 
Rating:
5.0

Customer did not leave a comment.

brenton R. 
Rating:
4.0

Customer did not leave a comment.

Clint W. 
Rating:
3.0

Customer did not leave a comment.

Phebe E. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie W. 
Rating:
5.0

Everything was very smooth from the check in process to the drop-off. The manager was very friendly and we had no problems with the van. Would definitely use them again.

Crystal I. 
Rating:
5.0

Make repairs on utility trailer lights, turn signal and/or stop lights, on a timely manner to insure the rentals are functioning properly before going out. The right turn signal and stop light we're not working when I picked up the trailer on Saturday.

LAVERNE A. 
Rating:
3.0

Two days after I dropped unit off, with the help of an employee, the site called me asking where the trailer was and I was late.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

C Scott M. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

ORVILLE B. 
Rating:
5.0

Customer did not leave a comment.

Lacount A. 
Rating:
4.0

Fees were more than expected

Gwendolyn W. 
Rating:
2.0

DO not have rude people and tight spaces to try and park into, Trailers need to be fixed so they tow properly and do not sway

Tyler B. 
Rating:
1.0

Very rude customer service when I asked questions about the charges. The rep was very combative.

TONYA C. 
Rating:
5.0

The vehicle was full of roaches...as we were traveling to our destination the bugs started coming from everywhere

Sharon W. 
Rating:
5.0

It was great keep it the same way the person that helped me was great and he was busy it was my first time renting a truck and he made it so easy

joseph B. 
Rating:
1.0

when equipment is reserved it should be there,customers should not have to run down another customer to get the vehicle. This was the worst service ever.

Phillip M. 
Rating:
5.0

Really nice people and very helpful.

Kirk C. 
Rating:
5.0

Open maybe a hour early

ray W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

Bill & Bob are the best people to deal with and the best U-Haul location to get equipment from. A+ everytime!

Mckeith M. 
Rating:
5.0

Customer did not leave a comment.

LONNIE R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

HETHER P. 
Rating:
5.0

Customer did not leave a comment.

ezra H. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

THE ONLY ONES WHO ACTUALLY TOLD ME I WAS TAKEN FOR A RIDE MORE OR LESS. REALLY APPRECIATED THIER HONESTY JUST HATE UHAUL IS LIKE THAT. I MIGHT WOULD HAVE USED THEM IN MY FUTURE MOVE. NOT NOW!!!

Leon K. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE D. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL W. 
Rating:
5.0

None

Tara A. 
Rating:
2.0

Rented a 6X12 trailer. When checking the trailer, the right rear turn signal was inoperable. The service representative stated he couldn't tell if it was my hookup or the trailer. When I assured him I had just checked out my system (I tow frequently), he then said it may be that the trailer hitch may be dirty, and it would probably start working after I got down the road. Then he walked away. If I wasn't in a situation where I had to have the trailer to help someone else, I would have left it there. I have NEVER had a U-Haul center not address a safety issue. I will not do business with this center again. They also didn't have the furniture blankets I had ordered.

William B. 
Rating:
2.0

I was charged $.59/mile for 53 miles I used the van however the first 50 we're supposed to be free.

William S. 
Rating:
3.0

Customer did not leave a comment.

Mical W. 
Rating:
5.0

Great place to pick up a U-Haul great people to talk to customer service was great the gentleman took care of us no problems love this place very recommended

gail M. 
Rating:
5.0

Customer did not leave a comment.

kivin L. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Personal was very friendly and helpful. I will use them anytime I need uhaul services.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

CHE-OKEE T. 
Rating:
4.0

Customer did not leave a comment.

GLENDA S. 
Rating:
5.0

The AC worked sometimes blowing cool and then would just blow regular air.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

There's no need for improvement! Bob was hands down one of the nicest and hospitable people I have ever met!

ashley M. 
Rating:
4.0

Waiting time whenever there is an inquiry takes 15-30mins which is disappointing. I should have been called a day before where to pick up or if the truck is available. I also should have been notified where to drop off.

Charles Jeofrey C. 
Rating:
5.0

Very great experience renting from this location.

John C. 
Rating:
5.0

Nothing.i have been dealing with this guys for years .bob is great. Golden east is the best

LEE B. 
Rating:
5.0

Nothing they do a great job

Katina W. 
Rating:
2.0

I reserved the 15 ft truck 2 weeks in advance and was guaranteed the truck would be there. When I arrived my truck was not there. After another customer came in and jumped in front of my with her problems, they finally came back to me. 45 min later I finally got to talk to the guy. He told me if have you wait at least 2 more hours for the truck to get there because it has not arrived. When I asked if they could call the person to see where they were he said it wouldn't help. They eventually gave me a 10 ft truck which make moving more challenging because I now needed to make more trips and waste more money since I am driving more miles. They didn't even try to accommodate me in any way or even apologize for not having the truck. This was a very poor experience and I will be looking other places rather than uhaul if I need a truck to move again.

Shane D. 
Rating:
5.0

Great service. Quick and easy!

KEII M. 
Rating:
5.0

My overall experience was horrible... Someone is supposed to be contacting me...

Tiffany K. 
Rating:
5.0

Very polite and friendly staff

ELLA A. 
Rating:
5.0

Customer did not leave a comment.

Theresa T. 
Rating:
4.0

Everything was fine.

Calvin B. 
Rating:
5.0

Staff very helpful in getting me set up with proper truck for my recent move. Price was fair, truck was clean, comfortable, all readings accurate. Staff also verified if we needed any moving supplies, hand truck, furniture pads, dollies. Good people!

GLENDA S. 
Rating:
5.0

Thank you for your help during such a stressful time.

anderson G. 
Rating:
4.0

Customer did not leave a comment.

Katharine R. 
Rating:
4.0

This entire rental experience was horrible from start to finish. Equipment at preferred location not available. Sent 15 miles to another location that did not have equipment. Called customer service and they wanted me to travel over 50 miles to another sight. Finally found one closer. Went to that location and they were not open on Sundays. Was supposed to initially pick up equipment at 11 am and at 4 pm still no rental truck. I had two movers waiting that I had to pay. Will NEVER recommend this company to anyone. BTW - noticed on my credit card that I have been billed. Cannot stress enough that I will share my experience with everyone that I can. Horrible experience!

Seth B. 
Rating:
4.0

Customer did not leave a comment.

Tina P. 
Rating:
3.0

Have the hand truck and dollie available when offered.

Lynda P. 
Rating:
5.0

None. Friendly and helpful.

Carlton K. 
Rating:
5.0

Customer did not leave a comment.

Genell O. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Great staff!!!!!

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

JOHNARTIS E. 
Rating:
5.0

Customer did not leave a comment.

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

Brussard A. 
Rating:
5.0

I had a reservation but when I went to get the unit the original location didn't have one. I called uhaul and they gave me a 2nd location and I went there and they didn't have one either. I called uhaul back and they told me they have no more 26' trucks within 60 miles so I had to settle for a 15' truck instead. I arrived just in time to get it because it was just about to be rented. Now instead of me making one trip I had to make 2 which cost me more in mileage. Also- I never received my final charges. Question- How do the agent rent out a truck that is reserved? I waisted 2 hours of my morning due to this.

Anthony L. 
Rating:
1.0

I reserved a trailer two weeks in advance to move some stuff from Rocky Mount to Raleigh. I was scheduled to pick up the trailer at 9:00Am. I received a call on the day I was to pick up as I was on my way to pick up saying they didn't have the trailer that I would have to go an additional 30 miles each way out of my way to pick one up at another U-Haul location. I was not happy and I asked why did I give my credit card to reserve this two weeks ago she said the place I reserved didn't have the trailer I said well that's funny because I went by there the day before and saw what I ordered to make sure it was there! She said well I have an open trailer or a much smaller trailer very poor customer service!!

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Brussard A. 
Rating:
1.0

Customer did not leave a comment.

Marqueeta M. 
No reviews have been submitted for this location.

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