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Wilona L.
Customer Reviews for Gold Star Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The overall experience went well, the gentleman that helped me was professional, polite, welcoming he had great customer service skills which was a A+ for me. I will definitely use U-HAUL again at this location. Gracias
Tatiana J.Friendly service - local South LA business - comfortable ride - well maintained vehicle - gem rental outfit for LA…
Tom B.Have two people working It will help better thank you everything else is good
Mario Jose M.I was charged another rental after dropping off 10 hours before time expired with more than half a tank of gas. Very unprofessional. This must have happened to others often because he was shocked when I demanded a refund for false charges.
Emily N.Long story ahead. Uhaul gave me a specific drop-off location but did not tell me they closed at 3 pm, did not give an option for after-hours drop-off, and forbade me from dropping it off anywhere else under penalty of a "wrong drop-off location" fee of double. I live in the city and was expected just to keep a 15-foot Uhaul overnight on the street or else I would get charged double if I took it to a 24-hour drop-off location. The Uhaul could have easily been broken into and I would have been on the hook for damages. It would have been ticketed or towed and I would have been liable to pay it. When I pleaded with Uhaul's sense of decency they treated me like a subhuman. The manager Reva was especially awful I would be embarrassed to have her work at my company. Then I called the Gold Star Gas location and was immediately put at ease by an employee named Chris. He understood my situation and gladly took the Uhual at the price I was initially promised. This guy was a pro and a decent person. If Uhaul was run entirely by guys like this, the world would be a better place. I would gladly use the Gold Star location again. Thanks, Chris!
CHRISTOPHER P.To be the first time going there the people is very professional and awesome service. Definitely I will be there once again!
GERMAN H.The staff was excellent 👍.
ARZETTA C.Just all around bad service
James L.24 hours!!! Best in the west!! Had everything I needed
Luis T.Thank you very much
ESTEBAN R.Truck had damages, fuel tank on empty, appliance dolly broken wheels kept falling off unable to use had to carry refrigerator, washer and dryer. No utility dolly as I had requested. Young lady that help me was very polite and helpful she took the time to help me with the iPhone stuff that was being requested by Chris over the phone
Patricia G.These people are shady, dishonest, liars, thieves I will never rent from them again and I will make sure a lot of people know about them I don't want anyone to go thru their bs. They need to be suspended from doing business with uhaul permanently or any kind of business whatsoever.
Jessica R.This location is in the hood at a very sketchy location. Whoever was in charge there is extremely not involved nor did he or she care to try and help with my reservation l. I stood around for an hour before given the keys, only to not have the dollys or moving blankets I purchased in the order. Other than the truck driving from point A to point B and back, this experience was absolutely trash. 1/5 stars… terrible location and terrible service !!!
Kenneth M.Everyone was very helpful and the entire process was smooth.
Robert M.I got ripped off $50 so I need a refund
Maya M.Berenice the cashier was super nice and helped me with everything I needed. She went far and beyond
Heydi O.The location left a lock on the rear. Took a round trip of 45-60min. Wasted gas and mileage to return and get fixed. Noted to location and they said they would take care of it and notate it for return and never did. They chuckled when I came back with no apology or understanding the issue.
Blake B.This location is very shady and very unprofessional. They gave me a customer of faulty equipment that became on drivable and possibly put me in a dangerous situation by blowing up on me they are charging people unauthorized charges, and people are having to close their accounts due to this location, saying their systems are down, but there are still charging people money for rentals that they don't have for replacements and for roadside assistance stay away from this place as they are scammers and once they have your information they will do whatever they want with it
Courtney T.If this location is your ONLY option to rent, you MUST take a photo of the mileage (in & out) and the fuel gauge (in & out). Fortunately, I did and now disputing my bill. I returned the truck with the SAME amount of gas. UHaul charged me $16.25 for 3 gals of gas + $30 fuel service fee. They also charged me additional miles that wasn't mine. Then we called (only to get an answer machine) that we were on our way, they charged an additional $79.90 for returning 39 minutes past 8pm but still within my rental time of 8 hours. We called earlier and actually spoke to a woman saying that we had an emergency meeting and most likely will be a few minutes past 8. There's something to be said about no personal service.
Kevan H.It's in the hood
Montrell R.The personnel at this location did not know how to represent UHaul at all. The operators were negligent of the equipment and uninformed as to the operation of a Uhaul office. Problems were: 1. I was redirected at the last minute to pick up my van at a location that was about 6 miles farther than my contracted location. 2. They rewrote my contract so that when I signed out the vehicle on a cell phone I was unaware that the price for the vehicle and mileage charges was changed! 3. The vehicle was filthy dirty inside and out. 4. The dents and bumper damage on the vehicle would be an embarrassment if UHaul were my company. I consider the contract change the way it occurred to be a deception to me as a customer. Since I signed the cell phone modification- I am aware that I allowed the change legally, but I am an upset customer with UHaul! Shame on you!
Jeff S.be there on time
YU L.They are open 24 hours you can not beat that. I am extremely grateful they were available. They met my need and stored my car while I occupied the uhal. I am a thankful customer.
Youngsoo T.We received the truck with less gas than indicated. I contacted the customer service rep at 424-522-4142 with pictures of the gas gauges Will not be using uhaul again and will move over to budget when we need a truck.
Jordan B.Friendly and quick
FLAVIO B.I was charged for two days and a Dolly three times, when I only had the truck for one day. I was over charged.
Regina C.Thank you ‘
George H.Was given a van with no gas but asked to return it a quarter of a tank full. I was slightly under and charged a $30 fee plus the cost of filling. I was also charged a $25 collision waiver I did not sign up for. When I called customer service, they were condescending. Very disappointed.
Brian K.Service and customer service was pleasant
Sohrab G.Absolutely terrible service and location. It was the only place that had a 26 foot truck near me so I was sent there by the phone representative. I made the reservation over the phone with the addition of furniture pads and a dolly. When I arrive there is 2 employees that seem like they have no idea what they are doing. I was quoted 62$ so I agreed. Wasn't given a reciept, order number or any instructions regarding return. When I came back after using the truck they said “thank you you'll receive you receipt via email†later that evening I received a reciept for 175$ citing a 33$ fuel charge fee, a 30 fuel fee, 42$ mileage fee, 14$ insurance fee 2 rental charges of 40$. I'm assuming that's might be regular fees but the fact that I get absolutely no information on this is ridiculous. If I would have known I would be charged 70$ for fuel if i didn't return it at the same fuel amount I would've passed by a gas station and put 20$ of gas. I literally used 1/8 of a tank. This location must be inspected by someone in management. I've been to other u haul locations and never has it been so unprofessional . Asi they have no blankets or dollys so i don't know why they even offer it as an option.
joselito C.Everything was OK, just the same
luis M.Is to expensive wow I can believe
Martin L.Staff are very friendly and helpful. Great customer service definitely will recommend.
Leidy C.Thank you for your kindness.
Ericka G.I'm very satisfied with the service excellent service fast attend on the place
Catalina G.This particular Uhaul site was absolutely amazing!! So kind hearted and understanding of our situation. I would definitely use them again!!
Janique A.Amazing service!!! This U-Haul location really cares about their customers :)
Jonathan H.The best U-haul
Mohammed A.Amazing service plus good equipment .
Guillermo O.Parking
Shaha S.i was picking up as a customer was dropping off. there was some trash, but really there was no time to clean it before me. the gas was kind of less than posted. there was some sticky stuff in cup holder. there was an issue with the tires as i was driving. the signal kept saying check pressure.
La T.I was impressed by the level of attentiveness, courtesy, and Customer service. It was a very positive experience. Gracias.
Nader A.Sketchy area with homeless around. It was a gas station which would have been good/one-stop to refuel except there was no gas being pumped, seemed like in months. NOT a good rental experience at allllll!!!
Oscar G.Charges were inconsistent and incorrect. Very unhappy with incorrect overages.
Kayla A.Chris was extremely helpful and took care of me with a sense of urgency
leona J.Place is tiny and no room to park a 26ft truck. Pick up process was complicated and process in general is a pain. Way easier to grab from an actual U-Haul location, especially for a bigger truck like this. The positive was that the man Cris, who provided the pickup handoff and the lady at the counter were very nice and helpful. They were great but the truck process was not ideal for a 26ft truck.
Michael M.Amazing service!
Rishikesh Rajesh K.Horrible, horrible experience. May never use uhaul again after the experience i had.
Lewis S.I would never ever recommend this place to anyone. it is so poorly managed and I wasn't happy about the experience at all.
HYEONG A.Please clean the car, check the maintenance. I feel so horrible to drive the car.
YOONHA K.The location was horrible, and the uhaul employees were not even present- I had to wait with a gas station attendant for 30mins until we could get a hold of someone to honor my reservation.
Jonah Y.Overcharged Mileage not accurate
John M.The person the rents or is in charge of renting the equipment was not there, I lost time because of it there was I leady there that just say call this number he will answer after loosing 40 minutes I was able to talked to the person in charge over the phone because I think he was sleeping and once she finally gave me the keys the truck was so dirty all my furniture got dirty while moving this no acceptable, I should get a refund because of the inconvenience
Moises B.I am A regular and reading the reviews are just. Hilarious. The staff at Gold Star are always helpful and informative throughout every rental. I had a trailer you cannot be charged for miles and if you came from another site you should Not. Leave these Guys the bad review as they helped. To solve the problem or you would not have been able to leave any review. Keep up the good work guys You have a loyal customer for life!!!!
Doarian B.Totally horrific experience with Uhaul this time. I was even double charged, then overcharged on a trailer that I had to end up picking up at another location while I was also charged for the milage to pick up the trailer. Total nightmare... I need to have the overcharges refunded ASAP or I will dispute the whole thing. Call me...
phillip G.I would refer that location to a friend only if they really need to move. The problem is you do this contactless in the app rental type deal and you can't get your truck if people don't bring it back and if you have a time constraint it really doesn't work. I think the idea is dumb if you don't have a truck available for a person how could you rent it out. And you say people are supposed to bring it back but you have no control over if they bring it back that should be noted. All I need to do was meet someone and pick up couches I only needed the truck for about 2 hours and I couldn't even get a truck from the first location because the truck I was renting the people never brought it back doesn't make sense. And then I would have to wait and then hours before they would bring it back and I didn't have hours. So they sent me to a place who had one truck available and you could only get in on the passenger side cuz someone tried to break in it. They were still glass on the seat from someone breaking a window. I didn't care at that point because I had a time limit on when I could get the couches so I settled and went. And this experience has made me never want to move or have my own truck or something because that was ridiculous. They should have some kind of backup system for when trucks are not returned and people are waiting they should have something in place. Like another U-Haul brings in trucks or something or they have already a backup facility for people to pick up a truck or something I don't know I know that it was ridiculous.
Chandra C.The mileage wasn't what you guys said it was.
Mark C.