JEANNIE H.
El cliente no dejó un comentario.
Comentarios de los clientes para Gold By The Gram Pawn
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de Gold By The Gram Pawn
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Elliot F.
The people who work at Gold by the Gram are absolutely amazing. They were super friendly, and handled their business.
Vanessa H.
There is nothing to say regarding the actual uhaul location other than the hours of operation aren't long enough. Not opening until 10am is not ideal. However, this wouldn't be an issue if the mobile check-in process wasn't so frustrating and actually worked. My pickup time as 8am (location didn't open until 10am). Prior to pick up day, the instructional video was watched, the location was visited to determine how the keys would be received, and all other prep work was completed in an effort to make it a quick and seamless pick up. Arriving at the location 15 minutes prior to pick up, the mobile process was started. But it kept saying location setting needed to be turned on, but location was turned on for the phone and all apps. At one point finally got past that point and then it wouldn't allow to take photo, only upload a photo so it wouldn't accept it. My daughter came to help and the same issue happened with her phone even though the location was turned on. After using the chat feature and talking to customer service on the phone, finally 2.5 hours later, I was able to leave with the truck.
Rebecca B.
You already have great service! :)
Dwayne D.
When I called U-Haul to get a truck with a ramp I was given a reservation at a location close to my house to get the truck. Awhile later I was called and told that they didn't have the vehicle requested and that I had to go further away from my house to get the vehicle that I required which cost me more money for fuel and mileage. This was not fair to me!
Larry K.
It Was Perfect. Nice to have met 2 very genuine people. Thank you guys for all.
Garrett K.
Improve your Website.
BRUCE M.
Not a thing! The people at this location were very nice! We stayed after returning the trailer and shopped and chatted! Check it out!
Juan M.
Outstanding customer service! I definitely recommend this location:)
DARREN K.
Very customer detailed and drop off was a breeze!
COLLEEN K.
I really like renting from here. Everyone working is the best!!! I moved to a further location, but if I need a uhaul, Im going back to them!! Thanx guys.😊😊
Wesley J.
It took over an hour to finally get the 24/7 vehicle that I reserved for 8am. The process is ridiculous to get the vehicle.And Customer Service was no help with getting the process completed We paid $56 to use the vehicle for 2.5 hours. A few years ago, the mileage was included in the price. .
jeff B.
Nothing! By far the greatest uhaul representatives.
Lisa O.
Use a little airfreshner in the truck. I know it's hot in Arizona but the inside of the truck shouldn't smell like B.O.
shawn N.
Nothing comes to mind from the initial reservation of the rental truck to checking the truck back into the facilty was very seamless. I appreciate the professional efforts of the staff during my moving process. I really appreciate there efforts in supporting my move.
Sean K.
The truck had a foul smell.
Elizabeth S.
It's in a pawn shop, so that was a little weird, but they were very helpful.
Pavan V.
Super friendly crew and fun to window shop.
william S.
Easy in, easy out. Very Professional.
ezequiel R.
We were provided with exceptional service from the reservation process all the way to picking up the trailer. the manager was kind enough to help us load and secure the car on the trailer. Thank you so much!!
Anthony P.
Not much wrong a little tight in the parking lot
Tracy A.
Nothing. Our experience was great and the staff were friendly.
Dave M.
These folks were professional and extremely professional. My experience could not have been better.
John Parker R.
This was not there doing but were great in documenting my complaints!
Tyler B.
The mobile service was fast and easy. I will definitely use them again.
christina S.
Great location. Friendly staff. Will rent again!
Jimmy Z.
Great customer service
Tyler M.
Originally tried the mobile pickup with the app, spent 15 minutes trying to get that to work before I gave up and went inside. The uhaul app is a joke. Was able to get everything I needed inside in under 10 minutes when on the app I spent longer to get practically nowhere. The store was great and helped out.
Virgil S.
Amazing customer service and very friendly. Will definitely be going there again when I need a truck or trailer.
Shelby J.
Very nice staff.
Daniel T.
This dealer is a real credit to your organization.
Doug C.
Staff were extremely helpful and professional!!!
Robyn L.
Customer service was excellent. Pleasant and professional service.
joe S.
Best customer service I've ever had at U-haul!!!!
Lee F.
This was the worst truck I have ever rented the seat was torn and had a spring sticking up I cut my leg on the seat getting into the truck. The check engine light was on and it drove very rough, and the worst thing about the truck was the exhaust system had a major leak, fumes and it was extremely loud as if the muffler fell off. The staff associate gave me a discount for the cut on my leg, but that truck should have never left the yard.
Katherine C.
Nothing. Excellent customer service! Keep up the good work!
Spencer L.
Lady running the place was cool. Super helpful. I'll always go see her at that location. Thanks!!
Carlito F.
The staff and customer service was very friendly and accommodating. They provide a no-hassle and prompt service and support.
dan C.
Outstanding service, professional and a pleasure to work with. I would certainly suggest this location to my friends. Will use them again.
Mary G.
This whole experience has been harrowing & fraudulent.
Brandon B.
They were very professional and friendly.
Anita R.
Our scheduled pick up time was 8am but didn't get truck til 9am because of issues with on line check in / pick up. The location is closed on Sundays so one available. Called UHaul wait time was crazy but once someone came on line they were helpful.
Howard S.
Joe,his wife, and daughter where very helpful, good people.
MARK H.
everyone very friendly and helpful. And made sure everything was working correctly. thank you
Eboni W.
I will never do business with Uhaul or this location ever again. I'll take my money to Penske next time. Worst experience ever! Avoid this location at all costs!!!! Damaged vehicles, overcharging and editing of reservations without consent and then they claim they are not Uhaul and cannot help when you have questions. Literally... the WORST because they don't even communicate with the 800 number so they confidently turn you away without assistance after taking your payment.
philip L.
great staff at this location
Howard S.
Returning the vehicle was not a problem either, the owner, John was a very nice guy. Thank-you
philip L.
always an easy, pleasant experience
philip L.
everything went great. fast and no hassle
Dennis A.
The dolly was old with wheels falling apart. I could not use it
philip L.
everything went great
Sandra C.
Service was very slow.
John W.
The people were phenomenal and very helpful!
JAMES P.
Great experience
joe S.
AMAZING PEOPLE!!!! WENT ABOVE AND BEHOND!!
William T.
The truck's roller door would get stuck. Supposedly it was worked on, but still has the same problem.
Craig B.
Very friendly and helpfull
Kent A.
Friendly and easy return
Eric B.
Great people to do business with.
Cherisse J.
I received great customer service, thank you!
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