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CALVIN V
Customer Reviews for GM Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Sangwenell GFriendly and nice
Jeffrey MVery friendly environment and very helpful
BRAD AI am not a fan of using this location. I only use them because they often have a truck when no other location does. Unfortunately, the trucks are poorly maintained. This last visit I spent $30 on gas to go less than 80 miles. I have had instances where the truck gear gauge was missing and other maintenance issues. I also received a call stating the truck had not been returned and it was returned 2 day prior.
charles dI had nothing to do with this location.
Jamel BMr. Gerald made the experience easy
Elijah JBuena atencion al cliente y buenos precios
Aleijandro SThe vehicle we reserved had not been returned so the representative upgraded us to a larger vehicle. They were extremely nice.
Valarian SI have no complaints
Rudolf SStill waiting on refund
Elana BEverything was great
chanler sThis site have the best customer service there is!!! *****
Germaine HThe light skinned chubby guy was extremely rude. The only thing you can do to improve this matter is fire him! I tried to get a truck and got upset and real rude because I wanted to drop the truck off at a random location. I told him i have personal stuff going on and I just want kind energy, and after that he rudely said “we all have stuff going on” but what he didn’t know was later that day I was going to pick up my daughter’s remains from the funeral home. I’m moving because I lost my daughter in my home. I was trying to be strong but that one rude moment allowed all of my emotions to run high and I had a breakdown. If he was a little kinder I would have been a little happier
LINDSEY BI reserved a truck literally around the corner from my home. Someone at Uhaul changed my reservation without notifying me AND after I attempted to correct this I had to take a truck on the opposite end of the city in a location that is a high crime area at night! A discount should have been applied for the sheer inconvenience.
Michael KWill use again
alsena bAlways polite and helpful
Venice GThe gentleman was helpful and pleasant o speak with.
Janet PTaxes are a bit high, but overall the dealer was great! He started the truck, for cooling, before I got in and added extra mileage for my trip! Very generous
Deborah JI truly appreciate the service that was provided. Very convenient and went the extra mile to help mAke my move a huge success. Thank you for excellent service!
reginald MStill have not received my deposit back! Have called twice to speak about it. The person who operates this location is rude and refuses to issue our deposit back to me. He claims U-Haul has sent a check but we've not received one so far. The emailed receipt from Uhaul shows it was paid on the day equipment was returned, but this is not the case. In past experiences with U-Haul we received deposit back directly from the drop off location when equipment was dropped off, but it's been about 5 years prior to this rental that I had used Uhaul rentals last so perhaps deposit returns are done differently now?.... Long story short it would be nice if the personnel at Evangeline St Baton Rouge LA location were more helpful,and also if I could get my deposit back that'd be great.
Joshua BI was charged for insurance and I told him I didn't want insurance.
randlaon cThis location was out of my way and apparently there was no option to bring it to a facility right down the road.
Christopher TA Wonderful visit
ALFREDA BThe unit smelled of gasoline but the gentlemen sprayed it before I left which helped put tremendously!
Trevor FVery professional and amazing!
Lashante AVery friendly!! The customer service skills were on point!!!
jonova wI don't have any complaints. I rent a lot from U-haul and they always seem to come through for me to rent a trailer.
CHARLES DDoes a great job
ALFREDA BNo comments
Kamara WService was excellent
MCKESSON HNothing the gentleman was very nice and helpful wish I could rent from that location all the time! I have no complaints!
ROBIN TGreat customer service
Graylin hVery efficient service!
Alexis SVery convenient location. Good communication and easy to work with. Good no frills location.
Ardis JThis is the absolute best uhaul location in Louisiana always very courteous towards every potential customer always smiling and exceptional customer care you can't ask for better service hands down
ashley RThe owner was very professional, kind, efficient and very patient. The truck was clean, and had enough gas in it. The owner you can tell having been doing his job a long time. I will tell all my friends and family about this place. I loved it. Aleta Doherty
Aleta DI have no complaints at all.
Eric VThus location was not open and had no equipment. My reservation was confirmed and I had to be se t to another location where there was a truck but I had to wait for the owner to come and open even though it was supposed to be open at 9. The lady that helped me on the phone however was very pleasant. I still feel I should have gotten a credit
Meta SThe tires on the vehicle were near bald? There was a rug in the back that reeked of marijuana. There was water in the door where the door was not shut properly. It had been raining in the area for five days straight.
Mary SAbsolutely TERRIBLE customer service. My truck that I reserved was not available and was sent to 3 different locations to try and find a truck. Ordered the truck for 9 am but did not get a truck until 11:30!! Also, reserved a uhaul storage space . Drove 30min to the location and was told by the general manager that they had not had a vacant space for the past 2 weeks!! Was sent to another location where I had to pay more per month for the storage space than what I was promised. I will NEVER use this company again or refer to anyone.
ALEXIS BEveryone is and was terrific!!
Elizabeth BFriendly and helpful with making sure that my truck was properly loaded on the trailer and tried down.
Edward LHave used this location three times now and had a great experience
hank hPoor customer service
LATOYA LI was and AM very disappointed with your 1800 number. My calls were dropped EVERYTIME never once connecting me to a person. Moh’s Tire Doctor pick up location was flat disappointing. Fortunately I was able to locate a dispatch phone number In Lafayette who connected me to UHaul Evangeline Street Baton Rouge to quickly assist. Thank you to Mr. Gerald. Aside from Mr Gerald my experience was poor.
Darrel ZNothing. you were perfect.
Edith SThey were great to work with!
Debi WGerald Moore was the best. He showed excellent Customer Service.
Germaine C