I did self check in and the lock was frozen, as was the rear hatch. Not anyone's fault, but it kinda ruined my day wrestling with that for a half hour in the freezing cold.Connor R.
Customer Reviews for Glooscap Discount Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This isn't the drop off location. I was in an accident and had purchased insurance. I received two calls from the drop off location asking when I was bringing the trailer back after I had reported the accident, and the second call hung up on me. When the main dispatch called me about the accident, she opened with â€˜hello, this is Uhaul central dispatch. You had an accident with one of our trailers and owe us $1043. When will you be paying that?' No how are you. No sorry to hear you had an accident. I told her I had insurance. She said she'd get back to me. A couple of days later she did and apologized and said my money would be refunded in up to 5 business days. It took over a week. The communication between departments was atrocious. Keep your receipts. Get the insurance. Keep the records of your calls to them.Kerri W.
The price I was quoted was wrong. Thr uhaul was not full of fuel. When I brought it back I was called and informed that I owed another 149.00 for cleaning and fuel. The fuel whrn I got the truck was at a quarter of a tank. I swept out the uhaul before I returned it and was told I had to pay a cleaning fee. I am not very impressed with your serviceAngela T.
The ball latch could have used some lube, but other than that everything was absolutely fine! The lady that checked me in for the rental was pleasant and approachable, made me very comfortable throughout the transaction! The 6'x12' trailers are a bit of a lift, especially when parked on grass! Why don't you have a tongue jack on them? This would allow experienced towers to back up and hook up with no physical exertion. I am 51, and 145 lbs, thankfully I do have a physical job that keeps me in shape, if that wasn't the case I am not sure an average person could hook that trailer solo! Mainly because it was parked on soft ground and took alot of effort to move manually!Robin L.
Tanya was extremely helpful and was embarrassed that she could not give me a credit for extra fuel.bob C.
El cliente no dejó un comentario.bob C.
El cliente no dejó un comentario.Kate N.
El cliente no dejó un comentario.Terry B.
Excellent serviceDarren F.
Replenish your depos so they have stock to rent to peopleCHRIS S.
El cliente no dejó un comentario.Colin D.
Have more units at agent'sDavid L.
El cliente no dejó un comentario.Paige G.
Where I got the truck was great but u haul it's self sucked asked for a 10f truck and car dolly got their and u haul just had the dolly booked for me no truck so had to rebook a truck and had to take a 26f truck and this has happened 3 times beforeleroy T.
El cliente no dejó un comentario.Zachary R.
Very helpful and accommodating.Andrew H.
To begin with I ordered a 20 foot truck, a different location and the ability to speak with a u-haul staff member. I was sent to a different location, given a 26 foot truck, and there were no staff at all, at this location as it was closed. So, I had to use the app, which I really preferred not to. It also appeared that the powerlines running above the truck were resting on the top of the truck, which was quite unsafe feeling.Amy H.
Great customer service. Nothing to improve.Mila A.
I was over charged and when I tried to have it fixed they hung up on me. The girl someone would call me to go over it but no one called...only customer service is in US and was 1 hour wait on phone. At this point I would not recommend or use again. Marjorie C.