You can make sure that the next person that rents a truck gets their truck on the day and time at the location they called to make the reservation at. This was my worst absolute worst experience with U-Haul. I have rented off of you guys for over 20 years never had a problem. This time they called me at 6:00 the night before I'm supposed to pick up my truck and tell me they don't have one and it's my job to find one if I want one. They were not helpful they did not try to resolve the problem they did not try to find a truck they only went to one location and when they didn't have it they gave up trying to find my truck. The Merrillville office on route 30 in Merrillville Indiana was very rude to me and it's very uncooperative. I do not recommend this location for anybody to go and rent from.ERIKA H.
Customer Reviews for Globe Storage
(U-Haul Neighborhood Dealer)
Gary, IN 46409
(N Of 61st)
Servicios en esta ubicación:
- Mon–Sat10 a. m. - 1:30 p. m.
- 12/24/2022 - 12/26/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Juan D.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Louis K.
Nothing service was great as alwayDaniel R.
I feel that they should have a better place or lobby, for customers with a disability to sit, rather than standing. Other that that , yes I will tell my friends about this place. GraciasEdith P.
Great service as alwaysDaniel R.
Great service will use them when I need a truck againDaniel R.
El cliente no dejó un comentario.Natasha H.
El cliente no dejó un comentario.barry J.
Employees were nice but the truck can was dirty. The truck only had about 150k miles on it but the steering wheel looked like it had 500k miles. The steering wheel, radio buttons, and driver door were filthy. I should not have to clean a rental truck before I use it. Also, due to their hours of operation, I had to rent the truck an extra day because I could not pick it up before 10am on a Saturday. This was the only location in NWI with this truck size, so I had to rent from this location.Robert S.
El cliente no dejó un comentario.RUBEN R.
Everything went well & I'm very satisfiedBETTY H.
El cliente no dejó un comentario.CONNAR M.
Location was ok. After hour drop off using app was NOT friendly usable. Had to call customer service and was very helpful. Overall experience was very good. Would use both sites and recommend them.BRIAN B.
El cliente no dejó un comentario.Barth F.
The roof was leaking and caused a lot of water damage to my property. The hours were not convenient at all. I would not recommend anyone to this storage facility. Completely dissatisfiedANGEL W. | Overall Experience
El cliente no dejó un comentario.KENYA M.
El cliente no dejó un comentario.Carol B.
El cliente no dejó un comentario.Taryl B.
Location was close to the highway and convenient to get to. I was nervous about leaving my car overnight, but it ended up okay.Hayley S.
El cliente no dejó un comentario.TASHA J. | Overall Experience
El cliente no dejó un comentario.ANTOINE B.
It took me 45 min to get the app to work to pick up a mobile truck reservation .. which in home site pushed my moving time out of the 4 hrs . The customer service number had a 30 min wait .. wouldn't recommend mobile pick up againshanta H.
Make sure the cab is cleaned properly I found clothing and trash behind the driver seatCHRISTINA M.
Everything was fineTED R.
Street a little scary.kathryn H.
El cliente no dejó un comentario.FRANCIS T.
El cliente no dejó un comentario.Shirley E.
El cliente no dejó un comentario.Tewhonna H.
2 hours to get a truck with a reservation. Computers sucked, wouldn't take my credit card cause the internet was terrible and now I got charged twicerobert C.
The truck was filthy and shakingEbony B.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Lynda L.
This was our second location. They accommodated our last minute reservation after we went to our first location, at our scheduled time, and they did not have a truck and would not have a truck for several more hours. This was a significant inconvenience, as I had to contact U-Haul during my work day (I'm a teacher), after my husband and father had already travelled to the first location and I had confirmed this location the day prior with U-Haul. When I make this contact, U-Haul showed there was a truck at this location, even though that was not the case.Jonathan C.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.Alfreda M.
El cliente no dejó un comentario.Shana G.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.Lachina H.
Stay the same !!??TRACIE E.
U-Haul was not clean, but everything else was fine.Klinae M.
Customer service was excellent. I was greeted as soon as I walked in. The gentleman at the front desk was very friendly and knowledgeable. I will definitely recommend this establishment.yolanda R.
El cliente no dejó un comentario.Mablereese C.
El cliente no dejó un comentario.Raffiel F.
El cliente no dejó un comentario.Tom L.
El cliente no dejó un comentario.Jasmine I.
I had comolained to the rep that the truck I was driving was driving poorly he seemed to not really car.I thought I was gonna have to bring the truck back I was fearful it might break down the truck just drove horriblecandice C.
El cliente no dejó un comentario.Tyree D.
El cliente no dejó un comentario.Geraldine P.
El cliente no dejó un comentario.DENISE C.
Overnight drop off, location was closed at the time of drop off.Benjamin B.
El cliente no dejó un comentario.darrin R.
Stay the same??TRACIE E.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.GREGORY L.
On a very hot day, 90+ degrees, the owner did NOT let me know that the air conditioning was not working on the 26 ft. truck that I rented. I mention the size because we were moving A LOT of items, and I was completely blindsided by that. I might have made other arrangements had I known and I was very unsatisfied.Ronald L.
El cliente no dejó un comentario.Mariusz G.
El cliente no dejó un comentario.KAY H.
El cliente no dejó un comentario.KAY H.
El cliente no dejó un comentario.tabathia G.
Good customer service... Quick and simple process...LaTicia M.
I lost an hour and a half because there was a combination lock on the back of the truck and I wasn't given the combo. They changed my location and pick up time. Nobody told me I didn't need to sign any papers when picking up the truck. I was supposed to pick the truck up at 9am and the store didn't open until 10am. I hired movers to start at 10am. I had to start at 11am. So they had an hour paid just to sit around.George M.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.Rachel W.
The facility is great and the guy working there is great to. However I needed the truck before store hours and was declined for the service to get my truck by phone. Not sure what is wrong with the system but it needs to be fixed. I was not able to get the truck until the store opened which put me an hour behind my work schedule for the day.MICHELLE H.
The guy got frustrated with me because I didn't see the key return box. When I suggested they put a uhaul sign by the box he sarcastically told me â€œ No one else has a problem seeing the boxâ€. Worst customer service ever. I will put this on Yelp.Marjuel V.
Broken glass on the ground.DEBRA M. | First Impressions
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.MARKITA W.
El cliente no dejó un comentario.Karen C.
El cliente no dejó un comentario.cynthia R.
El cliente no dejó un comentario.Brandon F.
El cliente no dejó un comentario.STEVE S.
El cliente no dejó un comentario.Lisa P.
El cliente no dejó un comentario.Thomasina C.
El cliente no dejó un comentario.Janice B.
El cliente no dejó un comentario.justin C.
The cost for the rental was high if I didn't need to move in one move I wouldn't use U-Haul it is too costly, the $19.98 is a huge catch to lure ppl in and then sock it to them at $89 because of the milage... just aweful!Tina D.
El cliente no dejó un comentario.Zac W.
El cliente no dejó un comentario.Jamie C.
Truck was nearly an hour late to pickup. Seat belt warning alarm went off when seat belt was on.Michael R.
El cliente no dejó un comentario.esther O.
Very friendly and very helpful.Jamie B.
Was a bit confused if this was the place to pick up my truck. There was a truck out front so I figured it was the place. The people were very friendly and the truck ran smooth. Overall greatmatthew S.
El cliente no dejó un comentario.Sarah G.
El cliente no dejó un comentario.Jamie C.
El cliente no dejó un comentario.jennifer H.
El cliente no dejó un comentario.MARCUS M.
El cliente no dejó un comentario.MARTELL C.
El cliente no dejó un comentario.MAXINE G.
El cliente no dejó un comentario.stephanie S.
El cliente no dejó un comentario.GRADY M.
El cliente no dejó un comentario.CLEADOUS H.
El cliente no dejó un comentario.PATTI D.
El cliente no dejó un comentario.VALERIE C.
El cliente no dejó un comentario.Brad B.
Usually when moving you want to do just that, move. Not stand around and wait. They could use more than one person to be able to process a rental and get customer out the door.JOHN M.
How about the price that was offered on the internet... that I AGREED to was not the same price....and the truck suck it was not clean...I had to put a blanket on the seat...the seat smelled bad... I used the regular UHAUL IN MERRILLVILLE, INDIANA they were out of trucks...and the one in MERRILLVILLE, INDIANA are PROFESSIONALS!!!MICHAEL M.
El cliente no dejó un comentario.Nathan B.
At this time I won`t need the servicesPrivacy R. | First Impressions
Everything was ready when I arrived and the staff was very helpful in giving me detail about my unit and the facility. Very pleasedPrivacy R. | First Impressions