Customer Reviews for Glenwood Furniture
(U-Haul Neighborhood Dealer)

162 reviews

200 Hwy 70 E Ste 9   Glenwood, AR 71943

(870) 356-5095

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 356-5095

200 Hwy 70 E Ste 9
Glenwood, AR 71943

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy drop off

Paul Burns 
Rating:
5.0

It was a smooth and flawless experience.

Clark Kinzler 
Rating:
3.0

The young men who checked us out were very personable, But the truck was dirty with grease/oil on the floor. We scrubbed it out the best we could before loading our things, but still ended up with grease marks on some of our furniture. And, the passenger side windshield wiper was broken (discovered as we drove the truck back to our house in the rain). We called customer service, and they referred us to roadside assistance. A repair person was sent out within a couple hours to fix it (amazing service!!)so it didn’t impact our move. But it would have been a better experience if the truck was clean and the equipment was working properly.

Lorene Lomax 
Rating:
1.0

Customer did not leave a comment.

Runnette Howell 
Rating:
5.0

Very friendly

JESSE WALKER 
Rating:
5.0

Customer did not leave a comment.

belinda carter 
Rating:
5.0

Customer did not leave a comment.

Teddy Flynn 
Rating:
3.0

They gave me a drop off location that was wrong. It was an empty parking lot

shane beebe 
Rating:
5.0

Customer did not leave a comment.

Carl Walters 
Rating:
5.0

Customer did not leave a comment.

Carl Walters 
Rating:
5.0

Customer did not leave a comment.

Dalton Blake 
Rating:
5.0

Customer did not leave a comment.

Miles Reid 
Rating:
3.0

I tried to research on line the pricing terms and spoke two two different locations, but didn’t get clear pricing agreement , on line was very confusing, but in the end I needed a U-Haul to get things moved. Tyler was helpful at the Glenwood Arkansas location, would recommend this location again.

Thomas Chapman 
Rating:
3.0

Spend some money on software improvements and make the IT department use the software in real life situations

PAULA NEWSOM 
Rating:
4.0

Customer did not leave a comment.

Shelia Elliot 
Rating:
5.0

Customer did not leave a comment.

Misty York 
Rating:
1.0

This location in Glenwood has no business renting U Haul vehicles. I used the online app to make a reservation, requested a 15' van that showed available for the next day. Keep in mind, there were NO vehicles available in my home town and had to drive 25 miles to this location to get the truck. When we arrived there was only a 20ft bob truck and (2) 10 ft vans. They told me my only option was the 20 ft so they started the online application process because their WiFi was not working (NO internet). Some how they put me in the bob truck and sent me on my way to Texas for a one way rental. It was not until the next day, after I turned in this 20 ft bob truck to Henderson, TX location that it had never even been checked in from the customer that used it prior to me. and that my contract was active and open with a 15' truck that was never even on the property to begin with. So now here we are the next day and I receive a call from the gentleman in TX, where we turned in the vehicle saying he can't close out my contract. I spend over 2 hours on the phone with U Haul corporate trying to get this mess fixed. And you guessed it, the Glenwood location (Glenwood Furniture and Flee Market) never answered the phone once after multiple calls for help. Then at the end of the second day, I received and email receipt with nothing but zeros on it. Oh, and while they were at it they charged me for the max insurance that I fully declined when making my reservation. What was going to be an easy 200 mile ride to pick up a new car my wife and I bought, turned out to be a nightmare. If U Haul corporate was smart, they would revoke or cancel Glenwood location.

Danny French 
Rating:
5.0

Glenwood Furniture always has the Uhaul equipment that I need. Great place to do business with.

Christopher Rohrback 
Rating:
3.0

The person who assisted us was not knowledgeable

Donna Carter 
Rating:
5.0

The pick up and drop off location were both very friendly and helpful

Susan Jackson 
Rating:
5.0

Extremely polite and professional people.

Daniel Allen Welch 
Rating:
2.0

Customer did not leave a comment.

John Torbett 
Rating:
1.0

A horrible experience from end to start check engine light was still on couldn’t get pads from location. They checked me back in 24 hours late and charged me for an extra day which I did not pay.

DAVID BROWN 
Rating:
4.0

Drop off time was 9 am and the place of business didn't open up till 10 am. I called several times between 10 am and 11.00 am until someone answered so I could find off if we returned the truck correctly. Everything was okay.

Linda Constantine 
Rating:
5.0

Customer did not leave a comment.

Lonnie Hitchens 
Rating:
5.0

I had a wonderful experience. I was highly satisfied.

Brenda Partee 
Rating:
4.0

Customer did not leave a comment.

lissa ivey 
Rating:
3.0

Customer did not leave a comment.

Brentwood Phillips 
Rating:
5.0

Customer did not leave a comment.

Ruth Heide 
Rating:
1.0

Guy told me I could return any time the next day but I got charged extra for being late. Something I was not told about.

Gregory Aleshire 
Rating:
5.0

Customer did not leave a comment.

KEITH PLYLER 
Rating:
5.0

Customer did not leave a comment.

Erik Drinkard 
Rating:
5.0

Great people

Charles Ramsell 
Rating:
4.0

The price quoted online and the price at the location were totally different. I heard from the person at the location that it is not uncommon for people to expect to pay one amount and have U-Haul charge them a much higher rate when they arrive at the location. My amount almost doubled. I think U-Haul needs to be more careful in making sure that what is quoted and the actual amount charged are the same. Other than that I am very satisfied with the service.

Sharon Clark 
Rating:
5.0

Customer did not leave a comment.

Mitchell Wagster 
Rating:
5.0

Although this (Glenwood) location was excellent, it was not the location I had booked. I booked 30 miles away in downtown Hot Springs weeks prior and despite GUARANTEEING rental would be there, u-haul did not have the proper truck and trailer available at my contracted location. Nor was I given notice of U-haul not having a vehicle there as guaranteed until 30 minutes before I was supposed to pick up the vehicle. I was moving across the country so needless to say I had no choice but to drive 30 miles to pick up my rental fron the u-haul at Glenwood. I had to drive an additional 30 miles to this location and back because of u-haul's failure to comply with its guarantee it would be ready in Hot Springs per my contract and lack of notice the day before or two days before. Furthermore, uhaul corporate on the phone was absolutely unconcerned with my issues and heavy-handed in its "so what?" blase attitude. The Glenwood location was helpful and understanding; and the Tampa location was also fine. Hot Springs location elayed telling me and gave excuses, blaming another customer for not bringing unit in but did nothing to have another one ready for me despite days notice to them (according to them) l. Then the corporate rep assigned to fix it basically said "do this or don't move", and considered an extra 50 miles and 1 day more on my contract sufficient compensation. I returned the property in Tampa 5 days before contract date and 200 mile under the milage cap - clearly I didn't need or want the extra day or miles. Big discount of rent price was appropriate but not given by corporate. I won't use uhaul again. Their screwup, my loss at $4+ per gallon and half day delay.

FRANK POFF 
Rating:
2.0

I was over charged and was not the quote I agreed to pay. I had to drive over a hour away (round trip) to pickup the rental truck. Nothing was ready and waited about a hour for the rental. This is the worst experience I’ve had with u-haul.

Chris Dewitt 
Rating:
5.0

Customer did not leave a comment.

Tina Spears 
Rating:
5.0

Customer did not leave a comment.

RosaLea Dodson 
Rating:
4.0

Very easy return

Brent Michelle 
Rating:
3.0

Interior and exterior were dirty.

Don Deafenbaugh 
Rating:
5.0

Customer did not leave a comment.

RICKEY HARRIS 
Rating:
5.0

Customer did not leave a comment.

Jim Mcintyre 
Rating:
5.0

Tyler helped me from beginning to end! He is THE MAIN REASON I will always be using U-Hall in Glenwood!!

dee brumit 
Rating:
5.0

Customer did not leave a comment.

Cristian Dragomir 
Rating:
5.0

Customer did not leave a comment.

CANDANCE WALKER 
Rating:
3.0

Customer did not leave a comment.

JAMES MCINTYRE 
Rating:
3.0

We were charged for and added and paid for 100 extra miles - over the 111 miles that were given with the truck… Then when we turned the truck in we were charged for 72 miles - which should have actually been reimbursed for the 28 miles we didn’t use from the 100 we added on and paid for in Glenwood.

Jerrod Bachuss 
Rating:
3.0

More professional personnel to manage operation-

Glen Tyler 
Rating:
5.0

great customer service

Matthew lANDRY 
Rating:
4.0

Customer did not leave a comment.

William Smith 
Rating:
2.0

Customer did not leave a comment.

Angela Green 
Rating:
5.0

Other than not knowing where to park the truck and where to put the keys overall was a good drop off. The orange drop box was broke. So I put in the black coded box and changed the code so no one would steal the key.

Angela Buck 
Rating:
1.0

Customer service was terrible. Representative didn’t clean vehicle and truck had damage that I didn’t see until after I started loading. Now Uhaul is charging me for damage I wasn’t responsible for.

tom eaton 
Rating:
3.0

Everything was great except dat tha trlr was really dirty when I picked it up! I used it anyways because I was jus hauling sm equipment in it! I washed it- inside & out b 4 I turned it in @ Hobbs NM!!

William Smith 
Rating:
5.0

Very reasonable with good service

john cameron 
Rating:
5.0

i need a printable receipt.

joseph Stubblefield 
Rating:
1.0

Late opening location. Didn't have truck ordered. Never bothered to call say didn't have 20 ft. Got stuck with 26 and it blew our budget on gas. Now at new location and broke. Not happy

judi jenks 
Rating:
1.0

Was 15 minutes late opening office. Printout not in uhaul folder just brought out to me. Light on dolly loose, wrong screws holding it on. Left me with 1/4 tank gas no gas station to fit in close . I had booked a 20 ft truck, didn't bother calling me ahead of time to tell me, just said no 20 ft truck you have to take a w6 ft one, which cost me alot me in gas than budgeted. I'm very disappointed and broke at new location I moved.

judi jenks 
Rating:
5.0

The young man that was there was very friendly and helpful I only used it a few hours dropped it off and it's back now yes very good

Marty Harris 
Rating:
5.0

Was givin a truck with low fuel light on, returned the same way and was charged 67$ for fuel. Unacceptable

Michael McDonald 
Rating:
5.0

Customer did not leave a comment.

Michael McDonald 
Rating:
5.0

Customer did not leave a comment.

Roberta Sivley 
Rating:
5.0

Customer did not leave a comment.

Phil Carr 
Rating:
4.0

I dropped off after hour so it looked nice, lots room

judy jenks 
Rating:
3.0

The company needs to supply them with more moving supplies to have on hand. They only had 12 furniture pads, and said that was all that they could get from you.

Dale Fuhrmeister 
Rating:
3.0

Customer did not leave a comment.

Linwood Evans 
Rating:
3.0

got no comments

Linwood Evans 
Rating:
5.0

They were great to work with!

TINA BROWN 
Rating:
4.0

Customer did not leave a comment.

Michael Dinsmore 
Rating:
1.0

I'm EXTREMELY disappointed. You lost an entire 20 ft truck and are trying to charge my family over $1800 because of YOUR mistake. I will NOT be recommending uhaul to ANYONE after this experience. Unacceptable.

Jennifer Scott 
Rating:
3.0

Customer did not leave a comment.

Jim White 
Rating:
5.0

Customer did not leave a comment.

Casey Barrett 
Rating:
5.0

well done

RUSSELL PARKER 
Rating:
5.0

Everything was great!

Pamela Lankford 
Rating:
5.0

Customer did not leave a comment.

BRANDON APPLEBY 
Rating:
2.0

This location was not very organized for pick up.

Chrystina Wright 
Rating:
3.0

Customer did not leave a comment.

Tana Floyd 
Rating:
3.0

Attendant was a little inattentive, was quoted an estimate of $326 but was charged $378, waiting for final bill since I turned it in a day early, same day as rental. Was not asked to sign anything, no insurance waiver or the rental contract

anthony porter 
Rating:
4.0

Customer did not leave a comment.

richard york 
Rating:
3.0

Customer did not leave a comment.

PAUL CHERRY 
Rating:
5.0

Customer did not leave a comment.

Jonathan Pomraning 
Rating:
5.0

Customer did not leave a comment.

James Brookman 
Rating:
4.0

I have a few questions about the charges.

Michelle Powell 
Rating:
3.0

they did not bring in UHaul requiring numerous calls back and forth,

Patricia Sweet 
Rating:
5.0

Customer did not leave a comment.

James Brookman 
Rating:
3.0

It was night, raining. More lights would be helpful

Barbara Gilmore 
Rating:
5.0

Customer did not leave a comment.

James Bardwell 
Rating:
5.0

You can start putting those nice little roller legs under the hitch to raise and lower it down. I have a feeding tube and cannot lift up the tongues of these trainers. This needs to be considered.

Bonnie Cogburn 
Rating:
5.0

Customer did not leave a comment.

Angel Mohl 
Rating:
3.0

Gas mixup and I was charged 52.00. For gas and I was assured when I left gas was fine

Kenneth Borden 
Rating:
1.0

Pick up scheduled for 8:00. Store opened at 10:00 a.m. Something wrong with truck and waited until 1:00 p.m. for another truck to arrive. Cannot complain about the attendant. Attendant was very apologetic and courteous. Said was going to document incident. Inside of truck was dirty had to sweep out.

Theresa Jones 
Rating:
1.0

This was a terrible experience. We didn’t get the uhaul until 2 hours after we were supposed to because the store was not open. The uhaul has a service engine light on. Then three days after we had it they called me and said I owed $250 for mileage that I had already paid. They never checked the mileage and the store in Glenwood AR where I picked up was very unprofessional and liars.

Sean Adcock 
Rating:
5.0

I never recieved a refund check. 1535 hwy 94 east amity Arkansas 71921. Austin garrett. Other than that the service was great

austin garrett 
Rating:
5.0

No problems at this location.

James Brookman 
Rating:
3.0

Business was closed when we arrived.

Gary Carter 
Rating:
5.0

Customer did not leave a comment.

jose mackintoch 
Rating:
5.0

All good

Marty Harris 
Rating:
5.0

All went great on delivery

Marty Harris 
Rating:
5.0

Customer did not leave a comment.

tyler henn 
No reviews have been submitted for this location.

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