Well first of all it says 32 dollars for the rental on the usual site. So I get there and they charge 69 just for 15 miles and three hours of use. Which is fine... But then I return the truck cleaner than before and there is another "rental fee" for another 66 dollars. That is insane. 140 dollars to use it so briefly is straight robbery. The hardware store blames the uhaul company. Told me it's in the "fine print" which was not on any physical paperwork, leaving me unable to I review before hand whatsoever, but instead tucked somewhere inside of an email sent to me after my card was already ran, and no verbal warning given either. How the hell are people supposed to know if they can even afford to use your services like that? Deceptive and unprofessional.ARIA C.
Customer Reviews for Glendale Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I do not like that I had to drive 30 minutes to drop this off when I had a uhaul 10 minutes from my home.Daniel J.
The ramp was too short. The unloading was difficult to do with heavy items.Jason R.
El cliente no dejó un comentario.Rebecca S.
Bad service because I paid cash and they refuse to give me my deposit back in cash. They said they would mail my deposit in a check but yet to see.Cheo S.
El cliente no dejó un comentario.genia C.
The truck was filthy dirty, windows I could barely see out of. Although I must add the inside was clean. Also, the back trailer portion was not swept but was empty.Cynthia W.
Make sure trucks are on time and when truck is returned allow the paying customer to take the truck and deal with the customer unable to pay later.Angela L.
Vehicle was very dirty in cab. Wet spilled on seats. Dirt under steering column and on floor mats. Cab and inside box smelled strongly of marijuana. Thank God I didn't have to put any of my belongings in there or that I didn't get pulled over. Very disappointed. Never have I experienced this during a rental from U-Haul!Dawn R.
More training on how to do uhal applications so it can run betterMarcella G.
I only would not recommend this location as it was 10 miles out of my way, and at least 70 miles from my moving location. It would be fine for someone renting a truck within 10â€"20 miles of the location, with the understanding that the check-in process is somewhat more tedious given low WiFi accessibility. Store personnel were helpful.Elizabeth P.
El cliente no dejó un comentario.ROXANNA JEAN B.
The truck interior was spotless, clean windshield, basically clean freight compartment - but it wreaked sooooo strongly of marijuana that my furniture stunk for 3 days. AND I would have taken that truck regardless because I had driven 25 miles out of my way for this â€˜plan B' truck (original reservation didn't show). Moral of the story- make odor a qualification for being â€˜clean.'John T.
Very helpful on the phone.Brandon S.
El cliente no dejó un comentario.Alfred B.
You are wrong. I was supposed to pick up my equipment in Roseburg. At the last minute, uhaul changed the pickup location to Glendale. I had to drive 100 miles out of the way, at the last minute. I'll avoid uhaul like the plague in the future!Robert K.