Customer Reviews for Girton Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

App was not working during truck return and it was unable to locate my location while I was parked at the return location. After numerous attempts the app instructed me to park, and lock the truck in the parking and drop the key in the drop box instead. The next day uhaul tried to take $185 without permission from my account allegedly because the truck was returned late. The rental was returned earlier than due. Check the store cameras. The proof is there.

Rating:

5.0

Smooth transaction! Very friendly!

Rating:

4.0

Keep up the good work

Rating:

1.0

Didn't check in my uhaul and it was an absolute mess.😡

Rating:

5.0

seems like the truck was less than 100% clean -- hard to descrive not really dirty but again not totally clean as our move included a mattress and box springs and noticed some dirt on the mattress when unloading it

Rating:

1.0

When I arrived to pick up my U-Haul rental, the representative was not there. The clerk at the front desk for the gas station at this location had to call the representative and hand me her personal cell phone to talk to him and complete my rental. After that confirmation the U-Haul had equipment in it from the prior use that the representative asked me to take out before I took the rental. It was all very unprofessional and by the time I actually got my rental, it had been an hour past my reservation time. I was extremely disappointed by the whole experience and I will not be renting a U-Haul from this location again.

Rating:

3.0

The process was very shaky and, at some moments, shady. They didn't provide additional equipment that I had reserved, and overall, I felt I could lose money at any moment. They were friendly, but it did not feel professional.

Rating:

5.0

The woman at the site is very friendly and helpful. 10/10

Rating:

5.0

Nothing out rep was helpful and kind

Rating:

2.0

I reserved blankets and they didn’t have any. Very old truck. 30 minute wait to check-in even though we had done the pre-checkin to save time.

Rating:

1.0

Very difficult to find location as it is in a convenient store with only an orange Uhual box by the door with no other signage. The Uhual truck provided (TT3130) was in the worst condition of any truck I have rented. There were dents and scratches over the entire exterior and the interior was well worn. It wobbled on the highway and made clicking sounds at stop lights. But the worse part was being charged for “missing” furniture pads. I was only given 10 furniture pads (5 were still in unopened bag) but I was charged $20 for two missing pads because there was supposed to be a dozen. I will be doing a chargeback on my credit card for the $20 that was unjustly charged.

Rating:

5.0

Good. Easy drop off

Rating:

4.0

The truck was kind of beat up but I'm sure it's been used a million times, it had like 181K miles on it so it makes sense that its got some damage to it. The store clerks were all kind and helpful during the process.

Rating:

5.0

Cool dude responded right away to calls and has all answers to my questions 😀

Rating:

1.0

I was told he would take care of the storage unit that was rented online by accident. They didn't have blankets available. I was charged for the blankets and $40.00 plus another $10 for gas although we filled it back to the quarter tank mark. When we dropped it off, they only took the key and did not even want to look at vehicle. I paid for a 24 hour rental but returned it after 7 hours.

Rating:

5.0

Very helpful and easy to rent vehicle

Rating:

3.0

I expected a Ford Transit van according to the picture when I reserved the truck. Disappointed with the GMC I picked up.

Rating:

5.0

Debbie was friendly and helpful.

Rating:

4.0

Close location to move, so saved on mileage charges. Pick up was an easy process, truck was not swept when I picked it up but this was done by staff person.

Rating:

2.0

Might want to make sure the batteries in the trucks at good before sending them out…

Rating:

5.0

Friendly staff. Truck was ready, clean and full of gas.

Rating:

2.0

Took an hour to get checked in due to computer problems. Truck was not swept and pads were wet.

Rating:

5.0

Best Owner to help in a time of need.

Rating:

5.0

Can't think of anything. Our experience was great start to finish. The lovely lady who helped us was terrific! She even gave us a few tips about how to load things that we wouldn't have ever thought of. She was so pleasant - we really enjoyed working with her. And the equipment was clean and worked great. We will be returning and also letting people know how great our experience was. Thank you!

Rating:

5.0

The clerk from girton mart in Lakewood Colorado was very helpful

Rating:

3.0

The U-Haul barely had any gas in it (just above empty), so I had to fill up before being able to use it. Then I was charged an extra $15 for gas after returning it with more gas than it had at pickup (and told that they couldn’t do anything about the charge even though I provided photo evidence of the lack of fuel). Then I was charged the difference in the hold on my cc and the total end amount even after I was already charged the full amount (I’m still waiting on the charge to drop or I’ll have to dispute it with my bank). Overall this location was very unhelpful and tacked on additional fraudulent charges.

Rating:

2.0

Had 1/4 tank of gas Guy was over 30 minutes late opening Not sure it was his fault but U haul could not fill our reservation for a 26’ truck that we reserved 2 weeks prior then notifying us 9:30 the day before Easter that they could not fill our reservation Then changing location pick up for a smaller truck Then changing our drop off location Rent from Ryder !!!!!!

Rating:

1.0

The owner was mor concerned with his convenience store then helping uhaul customers. And pricing was not what I was told I ended up paying almost double for 8 mile round trip and less then a gallon on gas

Rating:

3.0

Vehicle was dirty in the bay of the truck. Windshield was not clear which would be expected during the winter, but no washer fluid was present in the truck. Might be fine for a longer trip, but this was in town and quick so no time to purchase myself. Bay of the truck was not swept and dirty from previous use, so I had to rest my newly purchased sectional in this dirt when we fit both pieces on their sides. It was late at this location, so maybe there was not enough time to address this, but once again for such a short, coordinated trip I did not have time to grab a broom or vacuum to handle this dirt.

Rating:

1.0

This location was poorly managed. Dirty and unorganized. Owner was not present but communicating over an employee personal phone. Could not understand him and was disconnected many times. Was billed for 29.1 miles when in fact it was only 21.7 miles. Had to go to another location to pick up boxes. Was not told this when scheduling so that added to milage. This whole experience was mismanaged and disorganized. Would like to speak with a corporate representative. Will be contacting BBB and bank to dispute the charge. Will not be using U-Haul in the future unless something is done to make this experience right.

Rating:

2.0

Charged me $20 for gas when I filled it to where it was when I got it.

Rating:

1.0

Location/ pick up needs to be an easier & better process. No boxes or any uhaul equipment for sale

Rating:

1.0

While we understand this location is a “self-return” location, this is a terrible process! No one to direct you where to go, no one to direct you where to put the keys, then some strange man comes up to my husband asking to take the keys from my husband (naturally we didn’t since we had ZERO idea who this man was!). No identification or badge indicating he was a representative of Uhaul! This was a very stressful situation after traveling over 1700 exhausting miles cross country over three days time. Not a good experience.

Rating:

3.0

Truck was low on oil upon pickup. For a heavy vehicle and long trip, maintenance should be a priority.

Rating:

5.0

NA

Rating:

5.0

Add ample mileage to initial trip to insure no overages.

Rating:

1.0

Brakes were going out on truck, it squealed whenever you touched the brakes. Owner of establishment was 30 minutes late to open. He also told us the truck had 3/4 tank of gas and it was empty! Poor representation of Uhaul!!!

Rating:

3.0

The gentleman that helped us was nice and informed us of things to check on when returning the truck. He talked very soft so it was hard to understand him at times. He showed us scratches that were on the outside of the truck and showed us the line on the gas gauge so we would know how much gas to put in when we returned it. He didn’t explain how everything worked in the truck, so luckily my husband figured it out.

Rating:

3.0

The lady was great that checked us out but the place you couldn't really tell it was a Uhaul place they need more signage.

Rating:

1.0

Truck was left with fuse panels off and an incessant alarm because of an emergency brake indicator problem. U-Haul has always been effective but this location should be terminated.

Rating:

5.0

Excellent customer service

Rating:

3.0

convenient location close to work

Rating:

2.0

Did not disclose that I would be getting charged double for keeping the truck over night though it was less than 24hours. This felt like a scam!!!

Rating:

1.0

The pickup location is in a rundown minimart that does not feel safe. The vendor interrupted registering and completing my reservation several times to help customers buying cigarettes, chips, and soda. When I checked my receipt after I returned my rental I saw I had been charged for the Safemove coverage. I did not apply this coverage when I made my reservation. I confronted the vendor about the extra charge and he said that once the transaction is complete there's nothing he can do. He also said that the reservations have that service automatically checked and when he's busy sometimes he misses it. He implied that it was my responsibility to tell him to take the service off, even though I didn't include it on my reservation. I don't think it was an honest mistake. I think the owner of a clearly struggling minimart found a way to squeeze out a few extra bucks by slipping extra charges on his uhaul side-hustle and hoping people don't notice or don't want to bother with the hassle of fighting it. If you can possibly avoid this location, do. If you can't, insist on reviewing the contract with the vendor after he registers you. Don't trust this guy.

Rating:

3.0

Uhaul is way to expensive. 4 hours for over 100? Never again. Service was amazing.

Rating:

1.0

The truck itself ran fine but the pick up location was super sketchy and I had to wipe down / sanitize the inside of the truck.

Rating:

2.0

Ensure all of the supplies ordered are present. I pre-ordered 1 dozen blankets and none were provided; resulting in me driving an additional 20 miles to get some, and no mileage compensation was provided. In addition, the rep tried charging me $1.09/mile vs $0.79/mile on my reservation, and pressured me to try to buy insurance I didn’t need.

Rating:

3.0

i don't understand the bill. how do I get a refund??

Rating:

5.0

Make the keys sturdier. The plastic thing broke on mine, and worrying about that made me anxious.

Rating:

3.0

See note above

Rating:

1.0

The dude at the gas station was the WORST! Lets start at the back end.. He STILL hasn't checked in my vehicle!! I have no idea how much I'm being charged because he was too lazy to get up and check in my truck. I asked him to check it in and he was mumbling something incoherent about some paper he was reading. NO IDEA.. It was so bizarre. And on the front end, he wouldn't stop complaining about the previous rental..something about how it wasn't legit. Who knows. I kept showing him my confirmation, but he didn't seem to care. Too busy complaining. It was just a mess all the way around. I would love to know how much my rental is.. I even had to call your customer service to get the check in extended. I suppose im going to have to do the same thing tomorrow morning..

Rating:

1.0

I am apparently being charged for the condition the truck was in when I picked it up. The employees didn't even bother to come out and check it. And are lying that the issues were not present when I picked up the truck. This has been the most horrific experience moving because of dealing with these people.

Rating:

5.0

I didn’t catch the owners name but he was extremely helpful and friendly! I would definitely rent from him in the future if I ever need to.

Rating:

1.0

Worker stayed on phone on group call during my transaction. Interrupted my transaction 3 times to check customers out. Entered all of my credit card info into his I-phone as his computer was out, not a good experience

Rating:

2.0

I’m not even sure what the “location” here refers to. Girton Market looks terrifying from the outside, but it’s also not really a U-Haul store. But there also isn’t a proper U-Haul store there. All I know is that I felt unsafe and wasn’t sure who to talk to when I had questions.

Rating:

5.0

The gentleman I worked with was friendly and knowledgeable. Thanks for the help!

Rating:

2.0

The location is not well marked. There is no signage or anything indicating where to drop the keys. It looks like a convenience store and it wasn't clear to me whether it was an actual U-Haul location or just a drop-box outside a convenience store.

Rating:

5.0

He helped me out so much with my transactions and walked me through the whole process

Rating:

3.0

No walk around was done. No paperwork given. Truck was supposed to be in Highlands Ranch, was in Montrose, ended up in Lakewood. This was UHaul's doing not this markets. Don't know who was at fault for other items.

Rating:

5.0

Professional and personable. Thank you for making moving easy. Will rent from this location again !

Rating:

3.0

It was ok Nothing wrong