Customer Reviews for Gin's Little Valley Auto Repair
(Distribuidor de U-Haul del vecindario)

198 comentarios

15898 Little Valley Rd   Grass Valley, CA 95949

(530) 798-4013

Location Hours

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Services at this Location:

Contáctanos

(530) 798-4013

15898 Little Valley Rd
Grass Valley, CA 95949

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Refer to the previous statement

Richard M. 
Clasificación:
5.0

I did not like the handtruckk attached in the back of the truck it made it hard to put things against the wall

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAQUEL C. 
Clasificación:
5.0

the person at the front desk who did our transaction was rude. she obviously was anti masks; we didn't want to come into office due to COVID and she had an attitude that we obviously need to come in. Then with all three of us in there, she didn't wear a mask, and had an attitude that we were ridiculous for wearing our masks. UHaul is great however I will NOT refer this location.

RUSSELL R. 
Clasificación:
5.0

The gal who helped us was abrupt and rude. We didn't want to come inside the office due to Covid; and her comment was, well that's going to be hard to do. When we did reluctantly come in she did NOT wear a mask. Throughout whole process she was short and rude. I will NOT refer people to this location. It is not the fault of UHaul.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry N. 
Clasificación:
5.0

They are always so helpful and friendly. I definitely will recommend them to everyone!

Martin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurtis S. 
Clasificación:
5.0

The owner was extremely helpful and made sure everything was great. Could not have asked for a better experience.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN T. 
Clasificación:
5.0

Gin was thorough, thoughtful and helpful with pertinent information and safety protocols.

JAMES H. 
Clasificación:
5.0

needs a tongue lift so she doesn't pull a muscle

TIMOTHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LELAND A. 
Clasificación:
5.0

Nothing. Great customer service

THEODORE S. 
Clasificación:
5.0

Great service!

TERRY B. 
Clasificación:
3.0

The truck went up hills 20 mph. Every semi, truck, vehicle passes us. It took 10 hours from granite Bay to Grants Pass.

LINDA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE E. 
Clasificación:
5.0

Robert was terrific

lynn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Super Friendly and Accommodating. Great experience

RANDALL B. 
Clasificación:
5.0

They were very helpful in avoiding a drive an hour away to pick up the truck.

SCOTT G. 
Clasificación:
5.0

My experience was excellent. The agent knew her available equipment and was very helpful with the rental.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

Wonderful customer care! Helpful and knowledgeable staff. Highly recommend, and would happily use again when needed.

JANET W. 
Clasificación:
5.0

Excellent customer service. Thank you

Ken F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
4.0

Gin was right there to greet us upon returning our equipment and directed us exactly where to park it. ¡Gracias!

KAREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL JUDE H. 
Clasificación:
5.0

Great service with a smile. The truck was ready to go when I got there, I was checked out in less than 5 minutes, and when I returned, it only took 2 minutes. I would definitely use them again.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

Guy I spoke with was super nice. Easy to work with. Would be happy to rent from him again.

DAVID F. 
Clasificación:
3.0

Never mentioned extra charge to drop off early the night before was due.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

Very nice people and gave me a great deal, would definitely recommend to my friends as well

TARIK A. 
Clasificación:
3.0

My employee discount was not applied.

Douglas O. 
Clasificación:
5.0

Robert did a good job assisting me with the trailer and had great customer service skills.

Anthony B. 
Clasificación:
4.0

Equipment was not ready when I arrived for pickup, but the worker responded quickly to get me out of there and on the road.

PHILLIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KISHA K. 
Clasificación:
5.0

Very personalbe rental agent. Explained everything. Will definitely use again!

GARY P. 
Clasificación:
5.0

Everything was great!

MELANIE D. 
Clasificación:
5.0

Rob is super awesome and the whole experience was great and super easy.

COURTNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARIA B. 
Clasificación:
5.0

Customer service was great!

Victoria D. 
Clasificación:
5.0

Robert was great! Van was great! Loved the rear view camera in the rear view mirror! 500 mile range was super! Ride was smooth, seats were comfortable. Like the weekly rate with 750 free miles. Will do it again next year!

Philip R. 
Clasificación:
5.0

She was very professional and helpful in a stressful time.

ALEXANDER B. 
Clasificación:
3.0

Strong smell of Marijuana in cab, should try to eliminate that. Unpleasant.

Jose C. 
Clasificación:
2.0

Staff unfamiliar with UHaul rental, return and refund procedures.

THOMAS B. 
Clasificación:
5.0

The guy who help us was really nice !

NEIL P. 
Clasificación:
5.0

Best experience we've ever had, the owner communicated so well and was so kind!!! This location will be my go to just based on her customer service alone!!

kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

Great guy, great service. Thank you.

Sam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alphedio M. 
Clasificación:
5.0

Helpful and friendly staff. Trucks are well maintained.

Jeffrey P. 
Clasificación:
5.0

Nothing that I can think of..great job!

ROBERT S. 
Clasificación:
5.0

They were all so very nice and very accommodating

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Albert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Very helpful, good pricing, clean equipment, thanks again!

NICHOLE S. 
Clasificación:
5.0

When stock is low, take measures to fix the problem

DONALD C. 
Clasificación:
1.0

The person who booked my rental led me to believe the van would be big enough for the crate I needed to move. Turns out the dimensions she gave me were interior only and she didn't mention how much smaller the back door actually is. Don't trust these people at their word. It was a waste of my time and I'm told I won't be receiving a refund. The same person (Virginia) answered her personal phone while conducting the after drive inspection. It was very unprofessional.

Julia T. 
Clasificación:
3.0

We had to walk across the street to find pads hidden in a golf cart and when we did there were no pads. Nobody available in person to get any other supplies that we needed

Jeanelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron G. 
Clasificación:
5.0

Gin was great!

DAMON B. 
Clasificación:
4.0

It was too far away from where we lived but the Gal that handled everything, was doing an excellent job. She really went out her way to help us and telling us what we needed and made sure we were hooked up correctly and safe.

CAROL H. 
Clasificación:
4.0

The location was great. It is your 800 # customer service that is absolutely unbearable. Wait times over 30 minutes every time I called. Kind of tears into your day when you are wasting hours just dealing with them and not completing your moving tasks.

Cary C. 
Clasificación:
3.0

Clean the windows and mirrors this is the second one I rented there and u could hardly see Out side mirrors and windows were people spilled stuff on them or they were in bad weather Also brakes were not good rotors need to be turned with a full load and going down hill it shook really bad when applying the brakes

Joy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
5.0

No improvement necessary. Staff incredibly supportive and personable.

LIONEL L. 
Clasificación:
4.0

Clean the mirrors ?? everything else was great

JOY C. 
Clasificación:
5.0

Very accommodating and friendly service.The van was clean and the gas tank was full, so no guessing about fuel when it was time to return the vehicle.

katherine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel Y. 
Clasificación:
3.0

Went to pick up my GUARANTEED reservation in Sacramento and it wasn't there. No inventory except for one 50 miles away! The Sacramento manager Amado was helpful, but still, I was very put out. Gin was helpful in that she got me the van I requested instead of the 20 foot truck that the traffic center was going to put me in.

Don N. 
Clasificación:
2.0

El cliente no dejó un comentario.

AMUND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betsey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wolfe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON K. 
Clasificación:
3.0

I showed up to a closed shop. I had to call to have the transaction completed. It would have been nice to complete the transaction during the time I called to reserve the truck instead of standing in the closed shops parking lot. Besides that it was fine

CARLEY P. 
Clasificación:
5.0

The people were helpful, and extremely nice!

DONALD C. 
Clasificación:
5.0

We moved out of California to North Carolina. The people we interacted with through your company were nice & pleasant to deal with. The equipment worked well too. However, I was a little upset with the ridiculously high cost for rental. We spent around $4,000 for the truck out of California, where as the cost going the same exact distance the other way with the same size truck would have been around only $1,500. I understand different rates for different areas, but a difference of over $2,000 is pretty excessive in my opinion and made it financially crippling, especially during this time in our history when our financial situation is being heavily impacted already, due to the mass hysteria shutdown.

DOUGLAS C. 
Clasificación:
5.0

The staff was very courteous and flexible. Really no need for improvement.

James L. 
Clasificación:
5.0

The agent was friendly, courteous, helpful, informative and thorough.

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mara T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

She is always so helpful and friendly. That's why I always go to her!

JERRY P. 
No se han enviado comentarios para esta ubicación.

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