Customer Reviews for Gilchrist Trading Post LLC
(U-Haul Neighborhood Dealer)

199 reviews

6075 M-33   Atlanta, MI 49709

(989) 785-9003

Location Hours

  • Mon-Fri: 11 am - 4 pm
  • Sat: 11 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/6/2021: 11:00 am - 12:45 pm
  • 12/7/2021: Closed
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(989) 785-9003

6075 M-33
Atlanta, MI 49709

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 4 pm
  • Sat: 11 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/6/2021: 11:00 am - 12:45 pm
  • 12/7/2021: Closed
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Dino P. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
3.0

The truck was picked up early on a cold morning with heavy frost and the back of the truck was left open so it got frosty inside and soon as it started to warm up the whole inside had to be wiped dry before we could load anything. The truck wasn't locked and anyone could have taken the blankets that were ordered with the truck.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Stephanie at Gilchrist U-Haul in Atlanta, MI went above and beyond when dealing with the rental. Very informative and wonderful to work with.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Loraine L. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Stephanie was wonderfully helpful and pleasant.

Kathleen F. 
Rating:
5.0

We were in a bind, ready to move and the trailers promised us didn't materialize, we called on a Saturday and got a truck on Sunday. Everything was new and operational and was so big we moved pretty much our whole house in 2 loads. We will tell everyone about you! The staff was courteous and friendly and very helpful.

Stuart W. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

Customer did not leave a comment.

Tammy W. 
Rating:
4.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Nothing. Stephanie explained everything really clearly and made everything easy. Great communication and support.

Sarah S. 
Rating:
5.0

Nothing stephanie is a really great person helped us out a million thank you so much for all your help stephanie

Nikolas G. 
Rating:
4.0

Customer did not leave a comment.

DEETTA MARIE C. 
Rating:
5.0

It was really nice and I would rent again from this U-haul thanks

Patricia D. 
Rating:
5.0

The nice lady at this location did everything wonderfully. She made the process easy.

Robert H. 
Rating:
5.0

Not only was this location, beyond helpful, they were courteous, and helped us out of an almost impossible situation.

Stephen F. 
Rating:
2.0

The tires were more than bald on the trailer when I received it. You could see the inner tube poking through the worn tire. I specifically asked if it would be okay to return the trailer after close and it would still be billed as a two day rental, and the lady I rented from said yes. I returned the trailer in two days and it was at about 11 pm that night (rented on 7/25 and returned on 7/27). Received an email today that I was billed for an extra day ($20) and an arbitrary “coverage” amount ($8). I feel like I've been lied to straight to my face. They seemed very nice but not sure why this happened.

Gunnar L. 
Rating:
5.0

I reported the trailer leak to the drop off location and they told me that they would make sure that they put in a repair request at U Haul.

RONALD SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

This has nothing to do with the places but about the website and customer service. The site wouldn't let me change it to a one way so I had to call customer service. I was on hold for an hour to get my reservation changed. I think they need to use the system you can have them call you back and not lose your place in line.

Cheryl P. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

My experience was excellent. The people who run the place, were very helpful and very pleasant to work with.

Kelly F. 
Rating:
2.0

The store where we picked up the UHaul was actually FANTASTIC. It's a consignment and antiques place that was really fascinating, and we bought a few things there. We highly recommend it, and the people are wonderful. The problem was that it was really far from the town where we lived, in a very, very remote area. It was strange that the UHaul place in Gaylord, where we live(d), had nothing. Also, the exterior of the truck was absolutely filthy. The window was complete splattered with bugs and dirt. We had to take it to a car wash and scrub off the winshield and the headlines. It was really disgusting.

Patrick N. 
Rating:
5.0

Very friendly staff. Took care of us after hours. She was the best!

ANGELA ANN R. 
Rating:
3.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Great customer service.

Thomas C. 
Rating:
5.0

Nice little vintage shop . Owners were really nice

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Nice people and very good service!

James V. 
Rating:
5.0

Everything was good and well informed about hookup and safety. Would recKemend Their service to anyone else because they were understanding and virtuous easy to talk to.

GARY DORR H. 
Rating:
5.0

Best experience I've had locally

Anthony H. 
Rating:
5.0

Girl was very respectful and helpful. She knew the equipment very well I was very impressed. I will go out of my way to rent from her again

Thomas S. 
Rating:
5.0

They were ready when I got there. No problems beautiful service. Very nice and very warm and friendly. I rate them 100. Thank you

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

It was a complete and all around excellent experience. People were very knowledgeable, helpful and accommodating.

Lyle D. 
Rating:
5.0

Stephanie was amazing to work with! She answered all my questions and told me to contact her if I needed anything. Everyone at Gilchrist were friendly. Top notch service!

Denise D. 
Rating:
5.0

Efficient fast pick up. Very Friendly and helpful.

Gary Z. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
3.0

We were charged for an extra day $40 even though we returned the truck within the agreed time frame.

Geraldandrew R. 
Rating:
5.0

I dropped the one way rental truck unannounced as per Uhaul agreement. I was greeted by Stephanie and told her what I had and was told no problem. What a pleasant representative of Uhaul she is. Also is a nice little store with all kinds of interesting stuff. Not having much time to shop I will be back to shop for sure.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Robertpeter B. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Justus F. 
Rating:
5.0

Staff very friendly, efficient and professional. Truck was clean and ready to go at promised time. Return after hours was simple and complete. Very pleased with our experience and will be a repeat customer if needed.

Carolyn B. 
Rating:
1.0

They refused to return my cash deposit and were incredibly rude when I said that I needed my cash deposit. I left with the key and said call me when you have my money. I called u haul of farmington hills (the location i got the truck from), then the area manager for u haul called me a few minutes later and was so condescending. I returned the keys and got my cash, and the lady handling the money called me a crazy bitch behind the van. It was a horrible experience.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

The app would not function for checking out the truck. It took 1 hour to finally check the vehicle out. There was damage to the vehicle and when new pictures or comments were entered they would not be accepted.

Robert F. 
Rating:
5.0

Young man helped me even though they were closed as the u haul return e mail would not load. This young man is what makes companies Great. He went the extra mile and he didn't have to

Reynolds D. 
Rating:
2.0

Disappointing. Trailer was dirty inside and out I have used U-Haul units for years. I have always had a good experience until this time. I have photos of the trailer, if you would like to see them please let me know

Davidwilliam M. 
Rating:
5.0

If you want awesome customer service a warm and inviting atmosphere and cool things to look at while you take care of your business I HIGHLY recommend you come to this location!!

Alison N. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Truck was a little dirty. Coffee or other spilled in cup holders with debris stuck in it. Inside windshield had to be cleaned before trip. Very pleasant lady rented to us. So kind to share Charlie plant, (Bolivian Wandering Jew plant.) Thank you very much.

Jean R. 
Rating:
5.0

We were very happy and completely satisfied with our Uhaul service. Thank you again!

Michelle L. 
Rating:
5.0

Nothing

russell D. 
Rating:
4.0

Customer did not leave a comment.

Anne T. 
Rating:
5.0

Stephinie Was Friendly And efficient!

BARRY S. 
Rating:
5.0

Show courtesy and friendliness first. Remember the driver has gone through an expensive move and possibly long mileage like mine from El Paso, TX. to Atlanta, Mi.

james V. 
Rating:
1.0

The woman at this location should not be dealing with the public!!!??she needs work on customer service! Not a friendly place to stop!!!

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Mickey B. 
Rating:
5.0

Shannon and Stephanie were both exceptional. Friendly and kind. Tried their best to help you financially as well.

Michelle T. 
Rating:
5.0

Cutomer service was excellent, especially for last min ute need. No changes necessary!

Chrissy B. 
Rating:
1.0

Customer did not leave a comment.

laura B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Charlesgarnet H. 
Rating:
5.0

Just had wished that I was able to pick up the trailer a whole lot earlier than 10am when they open. Wanted to get a much early start for a very long drive.

Sherrylynne C. 
Rating:
5.0

Customer did not leave a comment.

Maryelizabeth C. 
Rating:
5.0

The people there are so friendly and very helpful

Greg S. 
Rating:
5.0

This was the most comfortable truck I've ever ridden in for a U-haul! It towed my car without any problem and was clean and ran great.

MARLENE AND JIM N. 
Rating:
5.0

Very helpful rental agent

delbert C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Nothing, everything was great

alan C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

This cite was very helpful in answering all our concerns. I don't think there can be any improvements. The only problem we had was the drop off cite given was not the closest cite,but one call to u haul fixed that. Austin was very helpful in finding us a closer cite.

Carol S. 
Rating:
2.0

There was damage on the vehicle and it will I do not do it and they were going to charge me for it

Judith H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Good to go!

Donald C. 
Rating:
5.0

Friendly and helpful staff.

Cyrus O. 
Rating:
5.0

Stephanie was absolutely wonderful!

Craig C. 
Rating:
5.0

The staff were friendly and helpful. Great Experience. Good service.

John H. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
4.0

Dropped off in the evening after hours, worked just fine

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

linda K. 
Rating:
4.0

Customer did not leave a comment.

Stuart O. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
No reviews have been submitted for this location.

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