Customer Reviews for Gilberts Drive In & Storage
(U-Haul Neighborhood Dealer)

55 reviews

2452 FM 3364   Princeton, TX 75407

(972) 736-6607

Office Hours

  • Mon: 3 pm–7 pm
  • Tue: Closed
  • Wed-Thur: 3 pm–7 pm
  • Fri-Sun: 3 pm–8 pm

Services at this Location:

Contact Us

(972) 736-6607

2452 FM 3364
Princeton, TX 75407

Services at this Location:

Office Hours

  • Mon: 3 pm–7 pm
  • Tue: Closed
  • Wed-Thur: 3 pm–7 pm
  • Fri-Sun: 3 pm–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Charley Clark 
Rating:
3.0

Customer did not leave a comment.

RODNEY WATTS 
Rating:
3.0

Exxon Mobil gas station, it was at night and all lights were shut off. Really really dark out. Aside that it was ok.

Monica Carbajal 
Rating:
1.0

I have never been so disappointed in a service in my life

David Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Mitzie Walker-Vargas 
Rating:
5.0

Customer did not leave a comment.

Norman Pullen 
Rating:
4.0

Customer did not leave a comment.

Callie Burton 
Rating:
3.0

Move to a more convenient location.

Jeff Sotelo 
Rating:
1.0

Did not have dolly or moving pads in truck.

Angela Wright 
Rating:
2.0

I was very unhappy with the service

HERMAN SANDERFORD 
Rating:
5.0

Customer did not leave a comment.

Surinder Kaura 
Rating:
4.0

Customer did not leave a comment.

Mashonda Wilson 
Rating:
1.0

The truck was filthy when picked up.

Alan Madden 
Rating:
5.0

Customer did not leave a comment.

Jawid Ekhtiari 
Rating:
2.0

The dealer was not in to help with the transaction. They had a new employee who had no clue to what to do. The new employee called the owner several times before she called back. The dealer didn’t check in the unit from the previous customer. The truck was dirty and smelled terrible. The whole experience horrible. I will never rent from this location again.

LATARSHA YOUNG 
Rating:
1.0

Nobody at the location worked for U-Haul, so they could not help me. That's perfectly fine, except I couldn't get the information online to pick up my rental truck, either. I had to spend almost an hour on the phone being transferred to different reps to finally get the information sent to me so I could access the key to the truck. Miserable experience.

Daniel Carnevale 
Rating:
4.0

Customer did not leave a comment.

Schcora Woodfaulk 
Rating:
1.0

Have a live person to deal with

Wendy Krantz 
Rating:
5.0

Customer did not leave a comment.

TERRY BURROW 
Rating:
1.0

Was told I would be charged extra unless I used the app to check in. My phone was dead at the time and I had to use someone else's. Worst check in experience I've had from U-Haul.

James Black 
Rating:
5.0

Customer did not leave a comment.

Edwin Honeycutt 
Rating:
5.0

Check the hours because they vary.

Joseph Musgrage 
Rating:
2.0

Creepy guy was watching us in his truck. Didn’t feel safe late at night

Peter Mondics 
Rating:
3.0

The inside of truck needed a good cleaning. I used disinfecting wipes to clean the high touch areas. There was no trash just needed a good wipe down.

Tondeekia Finley 
Rating:
3.0

I did the U-Haul Truck Share 24/7®. Which I liked. I didn't have any interactions to comment on.

Bethany Barnes 
Rating:
5.0

Customer did not leave a comment.

Guillermo Munoz 
Rating:
3.0

Customer did not leave a comment.

Tambria Dennis 
Rating:
5.0

The move ended well. Your staff afforded excellent service.

JACK PRATT 
Rating:
5.0

Customer did not leave a comment.

Zucchini Williams 
Rating:
2.0

The web site was very poor. I spent an hour and a half trying to fill out the forms very confusing and slow some things would not take the information and did not indicate what the matter was.I signed up for a truck and while I was filling out the form someone else got it. I called to verify the Princton, TX location before i filled out form and they said they had it but someone else had gotten there first. I could not see how to take it out of my cart at that location

Jeanie Herring 
Rating:
5.0

Customer did not leave a comment.

Jason Harwell 
Rating:
5.0

Customer did not leave a comment.

Larry Eastham 
Rating:
5.0

Customer did not leave a comment.

REBECCA SEXTON 
Rating:
2.0

Check in procedure on line was a nightmare!!

Melvin D Chapman 
Rating:
5.0

Customer did not leave a comment.

Jerl Stone 
Rating:
5.0

Customer did not leave a comment.

Mildred Busby 
Rating:
3.0

Clerks were very unhelpful

Kelly talent 
Rating:
5.0

Nothing at all. Rates are good. Truck clean.

Rae Thornhill 
Rating:
5.0

Customer did not leave a comment.

Tony Ramage 
Rating:
3.0

Was charged $25 to clean truck and only thing that needed to be done was fold up the blankets and bag them. I would have done that if I had the stupid bags. Also I selected counter service and you guys switched me to a moble pickup. Because of this my day started behind schedule by almost 2 hours. Customer service was not there and nothing was explained when I was transferred which made it extremely difficult. Will choose Ryder or budget next time

Angela Wright 
Rating:
4.0

Customer did not leave a comment.

Kerry Kincaid 
Rating:
5.0

Customer did not leave a comment.

Gary Lund 
Rating:
3.0

Customer did not leave a comment.

KEITH WILLIAM SCHMITT 
Rating:
5.0

Customer did not leave a comment.

Cathy Chambers 
Rating:
1.0

She was very rude and wouldn’t help me. My drivers license is expired because the pandemic and all she said was no you can’t rent it. So I had someone else come up there to rent it and she said she couldn’t help me because it was 12 on Sunday and she is busy selling beer and I would have to wait. But when I did the reservation I choose to finish contract inside because of my driver license was expired so it wouldn’t let me continue. I also found the answer on the driver license she gave me might not be correct. She was so rude told me to tell whoever I wanted and winked her eye at me. She said I need to sell beer. Some dealers just want the profit and you are pretty much paying for their parking lot. She did not want to help one bit. This makes U-Haul look terrible. I would never go back to this place and I will let all my friends know the same. I would hate for anyone else to be treated like this.

Kyle Self 
Rating:
4.0

Customer did not leave a comment.

Larry Shelton 
Rating:
4.0

Only issue i had was the box leaked water and ruined a few things we had stored in it

William Schramm 
Rating:
5.0

Customer did not leave a comment.

Cathy Chambers 
Rating:
5.0

Amazing experience! Staff was there to help us every step of the way. They went above and beyond to make sure our move was as smooth as possible. I will highly recommend them to friends and family! Kay was exceptional and went out of her way for us.

christine lambert 
Rating:
4.0

Unfortunately although I paid for the extra appliance dolly (Atleast I swear I did) i did not receive it with the truck so Ill have to find another way to move a washer/dryer. Other than that it was fine.

Erika Contreras 
Rating:
5.0

Customer did not leave a comment.

Connie Crum 
Rating:
5.0

Dropped the rental truck off here, a well lighted convenience store, did not have to go inside. The ap walked me thu the drop off and left the keys in the drop box. Very convenient.

Karen Fry 
Rating:
2.0

Customer did not leave a comment.

Ronnie Schwartz 
Rating:
5.0

Customer did not leave a comment.

Rickie Compton 
Rating:
3.0

Drop off location was horrible, would have been quicker to take back to pick up location, i actually passed 3 different u haul locations on my way to Princeton.

Rick Daniels 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top