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JOHN C
Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Javier GVery nice people. So helpful! I had a fuse blown on my truck so the trailer lights wouldn't work. The gentleman was so nice. He replaced the fuse so I could use the trailer safely. You just don't find that kind of help anymore. Great place, will use again.
PHILLIP GDespite the fact that U-Haul completely messed up my reservation, the owners of Gerald's Service completely took care of me and found me a truck, This was the second time within a month that the truck I reserved via the U-Haul app was not at the location I selected. Unacceptable.
PHILIP CGreat service!
DAWN WGracias
YULIANNA ZThe process was easy, thank you.
SANDY VThe older man was super rude , wouldn't recommend this location to anyone . Very unprofessional
Geinis BTo small
MICHAEL CNo improvements needed! It was easy to reserve the truck online...pickup was a breeze and return was just as easy! ¡Gracias!
STEVEN SI had no problems. They were friendly. They were knowable. Easy to work with. The price was great.
MARK BThe gentleman working the counter was amazing
BRIAN PVery dirty office. Parking extremely difficult.
PAUL APlease do not rent from this company!!!!!! My husband had a stroke and I put this move together after my company let me go for taking care of him. They took advantage of me trying to get us moved by way overcharging me and even adding in toll charges that never occurred on my route. They will rip you off!!!
GIOVANI UNothing.Customers should reserve their rental beforehand; especially on weekends.The owners are very helpful to accommodate their customers. They will call around to help you find a vehicle if they're completely booked.
Shelley KThe lady was very nice and helpful
JUAN JThe owners could not give a care to make anything convenient for you. I had to ask for them to make a parking space, go back inside and ask for the equipment I requested in the truck, they charged me for fuel when they gave it to me practically empty. There was melted food all over the back of the car and it was filled with sand. It smelled like urine and they were insanely slow to check in both times. They made me carry out my own supplies to my truck which were supposed to be in it upon arrival, and I had my hands full of personal items and was told to carry it. Horrible horrible experience, I only returned because I needed a second U-Haul and it was very last minute.
KRISTINE SNo interaction with staff
PHILIP SThis is our favorite UHaul Center. Betsy and her husband are exceptional. The day after hurricane Milton, they were open and working hard to get customers like us, who had lost so much the equipment we needed. They took the time to listen to our story, ensure we had the equipment we needed. They followed up with us to ask if we needed the equipment longer. They treated each client I saw or heard them interact with the same way, no exceptions. I can not say enough good things about them.
DAVID GThey worked really hard to help me out. And they did. A great team to work with. Definitely use them. I give them a five-star plus
CARRIE HThe staff/owner was very friendly and very helpful under extremely difficult conditions.
DAVID WThank you Betsy for coming thru with locating a truck even without much gas available we were able to get the job done.
JOSEPH CGot the U-Haul a very stressful time when Hurricane Milton was hitting. This husband and wife were so friendly and helpful with our last minute rental. I would recommend them 100 times over wonderful people!
EDWARD SThe man and woman were a terrific team! Highly recommend!!!!
LAWRENCE BThe truck I rented was 1/2 a mile away. I was dropped off so I had to walk both times. The attendants were great and the truck was very clean. Just a bit inconvenient.
BRIAN FA little slow at reservation time, but recent hurricane made things busy. No problem.
DAVID LThe lady the gave me the truck is amazing super kind 10 stars
FREIDDY DEl aire acondicionado no sirve repararlo
JIMMY AThis location is run by 2 very cranky, rude, grumpy people (husband & wife). They hate technology and are very vocal about it. You walk into a small, dirty, cluttered, disorganized room that feels like they live there. You are treated as if you and Uhaul are a bother to them.
EDWARD LSmall area to park trailer,no room, had to go down the street to park
RONALD KExcellent experience
MICHAEL GPara mí es excelente
DARWIN CVery limited parking. The U-Haul app is awful. Long upload times. App kept crashing. Will not use a "closed" office on a weekend again.
Tim KStaff changed my reservations with little notice, they were very helpful.
DAVID INothing, staff were on-time, polite, and knowledgeable.
DAVID IGenial
GLENN TJust keep going the same way
Jose cBetsy is wonderful
MATTHEW Beverything his ok
NICOLAS AThe older man was very grumpy and the older lady was better but certainly not appreciative of my business. They both need to retire. They do nor represent your brand well
GEORGE AAlways pleasant to deal with, thank you!
SANDY BExtraordinario servicio al cliente
ARTHUR LThere was almost no communication about the whole rental itself. We got the keys and went on to move the furniture, surprised to return to a closed office. A heads up about closing time being soon and an explanation of return procedure would have been appropriate and much appreciated. The app was a nightmare when trying to do the return (once figuring out that we did the return through the app- this was never mentioned). Overall, got the job done, literally, but some room for improvement in customer service.
LINDSEY SGreat customer service and extremely friendly.
DANIEL TIt was certainly a horrible customer experience with the location and the individuals servicing the rental. They did not have furniture dollies available and basically told me on my own to secure them. The vehicle was dirty both in the cab and storage area. To be told I'm lucky to receive a truck that didn't have a flat tire , was extremely concerning. Very grateful to the customer service team and Area Field Manager, Tom Rickert for addressing the situation and handling it to my satisfaction.
Yale SVery helpful
Anthony JBetsy is always so helpful!
MATTHEW BUhaul gave a different quote, when I arrived to the location I pay $300 plus more
Shandra JAwesome place
JAMES SThe owners were very nice and helpful! I will definitely use them again and my feature needs.
Sarah MBetsy is wonderful and so helpful
MATTHEW BVery tight for large truck
Ronald PIt was a great rental experience. Thank you.
Jerald PVery poor drop off location. No staff. Unable to return to another location so wanted a lot of time trying to figure out where to leave the truck. Will not return to that location.
RALPH FWonderful Service Great Owners with Great Rental Assistance...
FRIDA PRented from here before Great service every time.
CORNELIUS R