Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)

2,051 comentarios

2812 Fruitville Rd   Sarasota, FL 34237

(941) 954-8689

Horario de oficina

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
Horario especial
  • 12/24/2024: 8:30 a. m. - 12:00 p. m.
  • 12/25/2024: cerrado
  • 12/31/2024: 8:30 a. m. - 12:00 p. m.
  • 1/1/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(941) 954-8689

2812 Fruitville Rd
Sarasota, FL 34237

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
Horario especial
  • 12/24/2024: 8:30 a. m. - 12:00 p. m.
  • 12/25/2024: cerrado
  • 12/31/2024: 8:30 a. m. - 12:00 p. m.
  • 1/1/2025: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT K 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER H 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUMIL S 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS J 
Clasificación:
4.0

El cliente no dejó un comentario.

Logan T 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL K 
Clasificación:
1.0

El cliente no dejó un comentario.

Heidi C 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA N 
Clasificación:
3.0

,

Javier G 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL Y 
Clasificación:
5.0

Very nice people. So helpful! I had a fuse blown on my truck so the trailer lights wouldn't work. The gentleman was so nice. He replaced the fuse so I could use the trailer safely. You just don't find that kind of help anymore. Great place, will use again.

PHILLIP G 
Clasificación:
4.0

El cliente no dejó un comentario.

Marko P 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID S 
Clasificación:
4.0

El cliente no dejó un comentario.

TYMIRA R 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN H 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M 
Clasificación:
5.0

Despite the fact that U-Haul completely messed up my reservation, the owners of Gerald's Service completely took care of me and found me a truck, This was the second time within a month that the truck I reserved via the U-Haul app was not at the location I selected. Unacceptable.

PHILIP C 
Clasificación:
5.0

Great service!

DAWN W 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK H 
Clasificación:
5.0

Gracias

YULIANNA Z 
Clasificación:
3.0

The process was easy, thank you.

SANDY V 
Clasificación:
1.0

The older man was super rude , wouldn't recommend this location to anyone . Very unprofessional

Geinis B 
Clasificación:
3.0

To small

MICHAEL C 
Clasificación:
5.0

No improvements needed! It was easy to reserve the truck online...pickup was a breeze and return was just as easy! ¡Gracias!

STEVEN S 
Clasificación:
5.0

I had no problems. They were friendly. They were knowable. Easy to work with. The price was  great.

MARK B 
Clasificación:
5.0

The gentleman working the counter was amazing

BRIAN P 
Clasificación:
4.0

El cliente no dejó un comentario.

CARY M 
Clasificación:
2.0

Very dirty office. Parking extremely difficult.

PAUL A 
Clasificación:
1.0

Please do not rent from this company!!!!!! My husband had a stroke and I put this move together after my company let me go for taking care of him. They took advantage of me trying to get us moved by way overcharging me and even adding in toll charges that never occurred on my route. They will rip you off!!!

GIOVANI U 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL G 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L 
Clasificación:
5.0

Nothing.Customers should reserve their rental beforehand; especially on weekends.The owners are very helpful to accommodate their customers. They will call around to help you find a vehicle if they're completely booked.

Shelley K 
Clasificación:
5.0

The lady was very nice and helpful

JUAN J 
Clasificación:
1.0

The owners could not give a care to make anything convenient for you. I had to ask for them to make a parking space, go back inside and ask for the equipment I requested in the truck, they charged me for fuel when they gave it to me practically empty. There was melted food all over the back of the car and it was filled with sand. It smelled like urine and they were insanely slow to check in both times. They made me carry out my own supplies to my truck which were supposed to be in it upon arrival, and I had my hands full of personal items and was told to carry it. Horrible horrible experience, I only returned because I needed a second U-Haul and it was very last minute.

KRISTINE S 
Clasificación:
5.0

No interaction with staff

PHILIP S 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen Z 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN C 
Clasificación:
5.0

El cliente no dejó un comentario.

Dino C 
Clasificación:
5.0

This is our favorite UHaul Center. Betsy and her husband are exceptional. The day after hurricane Milton, they were open and working hard to get customers like us, who had lost so much the equipment we needed. They took the time to listen to our story, ensure we had the equipment we needed. They followed up with us to ask if we needed the equipment longer. They treated each client I saw or heard them interact with the same way, no exceptions. I can not say enough good things about them.

DAVID G 
Clasificación:
5.0

They worked really hard to help me out. And they did. A great team to work with. Definitely use them. I give them a five-star plus

CARRIE H 
Clasificación:
5.0

The staff/owner was very friendly and very helpful under extremely difficult conditions.

DAVID W 
Clasificación:
5.0

Thank you Betsy for coming thru with locating a truck even without much gas available we were able to get the job done.

JOSEPH C 
Clasificación:
5.0

Got the U-Haul a very stressful time when Hurricane Milton was hitting. This husband and wife were so friendly and helpful with our last minute rental. I would recommend them 100 times over wonderful people!

EDWARD S 
Clasificación:
5.0

The man and woman were a terrific team! Highly recommend!!!!

LAWRENCE B 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL H 
Clasificación:
2.0

The truck I rented was 1/2 a mile away. I was dropped off so I had to walk both times. The attendants were great and the truck was very clean. Just a bit inconvenient.

BRIAN F 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM Q 
Clasificación:
5.0

A little slow at reservation time, but recent hurricane made things busy. No problem.

DAVID L 
Clasificación:
3.0

El cliente no dejó un comentario.

EVAN D 
Clasificación:
5.0

The lady the gave me the truck is amazing super kind 10 stars

FREIDDY D 
Clasificación:
3.0

El aire acondicionado no sirve repararlo

JIMMY A 
Clasificación:
1.0

This location is run by 2 very cranky, rude, grumpy people (husband & wife). They hate technology and are very vocal about it. You walk into a small, dirty, cluttered, disorganized room that feels like they live there. You are treated as if you and Uhaul are a bother to them.

EDWARD L 
Clasificación:
2.0

Small area to park trailer,no room, had to go down the street to park

RONALD K 
Clasificación:
5.0

Excellent experience

MICHAEL G 
Clasificación:
5.0

Para mí es excelente

DARWIN C 
Clasificación:
3.0

Very limited parking. The U-Haul app is awful. Long upload times. App kept crashing. Will not use a "closed" office on a weekend again.

Tim K 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH H 
Clasificación:
5.0

Staff changed my reservations with little notice, they were very helpful.

DAVID I 
Clasificación:
5.0

Nothing, staff were on-time, polite, and knowledgeable.

DAVID I 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M 
Clasificación:
5.0

Genial

GLENN T 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIS B 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S 
Clasificación:
5.0

Just keep going the same way

Jose c 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN F 
Clasificación:
5.0

Betsy is wonderful

MATTHEW B 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE H 
Clasificación:
5.0

everything his ok

NICOLAS A 
Clasificación:
2.0

The older man was very grumpy and the older lady was better but certainly not appreciative of my business. They both need to retire. They do nor represent your brand well

GEORGE A 
Clasificación:
5.0

Always pleasant to deal with, thank you!

SANDY B 
Clasificación:
4.0

Extraordinario servicio al cliente

ARTHUR L 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack V 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY R 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD K 
Clasificación:
3.0

There was almost no communication about the whole rental itself. We got the keys and went on to move the furniture, surprised to return to a closed office. A heads up about closing time being soon and an explanation of return procedure would have been appropriate and much appreciated. The app was a nightmare when trying to do the return (once figuring out that we did the return through the app- this was never mentioned). Overall, got the job done, literally, but some room for improvement in customer service.

LINDSEY S 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD A 
Clasificación:
5.0

Great customer service and extremely friendly.

DANIEL T 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK J 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H 
Clasificación:
2.0

It was certainly a horrible customer experience with the location and the individuals servicing the rental. They did not have furniture dollies available and basically told me on my own to secure them. The vehicle was dirty both in the cab and storage area. To be told I'm lucky to receive a truck that didn't have a flat tire , was extremely concerning. Very grateful to the customer service team and Area Field Manager, Tom Rickert for addressing the situation and handling it to my satisfaction.

Yale S 
Clasificación:
4.0

El cliente no dejó un comentario.

carson g 
Clasificación:
3.0

Very helpful

Anthony J 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM M 
Clasificación:
5.0

Betsy is always so helpful!

MATTHEW B 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph B 
Clasificación:
4.0

El cliente no dejó un comentario.

AICHA Y 
Clasificación:
1.0

Uhaul gave a different quote, when I arrived to the location I pay $300 plus more

Shandra J 
Clasificación:
5.0

Awesome place

JAMES S 
Clasificación:
5.0

The owners were very nice and helpful! I will definitely use them again and my feature needs.

Sarah M 
Clasificación:
5.0

Betsy is wonderful and so helpful

MATTHEW B 
Clasificación:
5.0

El cliente no dejó un comentario.

David M 
Clasificación:
3.0

Very tight for large truck

Ronald P 
Clasificación:
5.0

It was a great rental experience. Thank you.

Jerald P 
Clasificación:
1.0

Very poor drop off location. No staff. Unable to return to another location so wanted a lot of time trying to figure out where to leave the truck. Will not return to that location.

RALPH F 
Clasificación:
5.0

Wonderful Service Great Owners with Great Rental Assistance...

FRIDA P 
Clasificación:
5.0

Rented from here before Great service every time.

CORNELIUS R 
No se han enviado comentarios para esta ubicación.

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