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MATTHEW D
Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All great
Oleksandr MBeen using Geralds for years... always a good experience.
Thomas MThis review isn't particular to this location, it's for U-Haul in general. Their representative told me I could drop off the rental truck at a certain location due to them changing last minute the original pick up location and when I returned it at the location they said I could, they did not approve that return and even though they read the notes from the U-Haul representative authorizing the return location they didn't honor that, U-Haul said that representative was new and didn't know what she was doing, they didn't take responsibility for their "new employee" they made ME pay for it and as much as I fight it they would not honor what they said they would when I picked up the truck. I had to drive over an hour to go return the truck to the location they changed it to or they threatened to charge me thousands of dollars.
Hilda JThe cab was clean. The back had not been swept out.
BRYAN BVehicle was dusty inside, windshield was dirty and had some print on the outside. The location is not easy to enter or exit. The elderly man at the front is not very friendly and I got the feeling that the U-Haul business is not his favorite thing to do. The lady that assisted us was kind and helpful.
Mark HThe gentleman and young lady who checked me in and out were kind, helpful, and friendly. A++++ experience
Teresa SVerbally explain how the tolls are paid when going thru pay by plate tolls.
David MDelightful experience with Betsy, she couldn't have been better!
Donald SMichelle was amazing and helped me get with so much! She is a star employee and is one of the sweetest people I have ever dealt with.
Matthew NThe truck interior was not clean nor was the windshield clean. For a vehicle with only 6400 miles on it, it was not a very good representation of the Uhaul brand. I am still trying to figure out all of the charges that the dealer charged me. The receipts I am getting has given me three different totals and there was an extra $50.00 charge that I have no idea what it was for. The truck was not available on the day I had it reserved and I had to make a special trip to pick it up on Sunday.
Steven WMore parking
Douglas LFast and knowledgeable service. Great professional car hauling trailer. I hardly noticed that I was towing a car.
James FNo improvements needed. Amazing kind couple running the place
Cyndi HI LOVE JOHN AND HIS WIFE THEY ARE ABSOLUTELY AMAZING….
DOMINIQUE BExcellent experience at this location!
Amanda KKeep the great work!
MARK WNothing … everyone is amazing here !!!
Sonya NClosed on a Sunday as insane as that sounds. Place is in disrepair and feels sketchy and unsafe.
BLAKE JVery friendly and helpful.
Edward WNothing
Lin PWorking together
jose AThis U-Haul location is excellent and very accommodating! I would highly recommend the Fruitville U-Haul !!!
MICHELLE BThe cab was not clean Dirt on the floor and dog hair in both sides ( driver and passenger)
Erik MHad a very pleasant, easy experience. The owners were lovely and able to answer any questions I had. I would use this location again.
LANCER JExcellent service and return was extremely easy. Thank you so much!
Jon SThe gentleman that ran this place was a cranky old man, very grouchy, negative and unprofessional. Seems like he doesn't like his job and should retire or just stay at home.
dan oThe van was dirty with a very strong smell of smoke.
Mariano DThe people at the location were fantastic
Howard RNeed to check and make sure you have everything that the customer ordered to where it doesn’t delay their moving experience because they have to run around and find the missing piece in my case was appliance dolly! Wasted a half an hour from pick up trying to find one and then had to wait till the next morning to pick one up, so delayed my moving of things that evening!
THOMASSINA AProblem with the trucks tire which wobbled on the highway
Marci MNo personnel available to support the return (despite arriving during working hours); had to complete the return via the app.
Daryl MDidn't appreciate the auto check in. Next time I will go to a location where I can physically check in with some one. My drop off location was a dump and there was no safe place to park the vehicle.
JoDell ADriven in . Drop off and hassle free. Location is good. Have use it in the past.
hector sAwesome service. Thank you!
Margaret ZVery nice and helpful People q
HAROLD TReplace your grab handles with rectangular ones. My finger got caught in the angled grab bar. I am still in pain and I have had to take time off of work. It would be a relatively cheap upgrade.
Joseph BThe man behind the counter was aggressive and rude. When I questioned him on the gas level not matching the paperwork he lost it. Reached into the truck to grab the keys and basically said accept it with the incorrect information or he was cancelling the rental. I have video of the incident.
Hector Tgood places to rental
NICOLAS AAlways a pleasure working with the folks at Geralds
Thomas Mfast and friendly. Very easy process
LAURENCE BLocation was ok… the way the app works to check in is an absolute disaster. It’s very misrepresented how it works and the process itself. Yes, it’s a good service to give when a location is closed, but you should warn your customers it’s a good 30-45 mins check in time after all the forms to fill in, pictures, equipment pictures, getting approval after you submit everything…allowing for the app not to work at times and then start over….prepare them for reality, not the “easy peasy” the website and tutorial claims.
Thomas BGreat customer service
William FIt was another local garage, but that was OK.
Peter DThe first truck had a problem but Betsy immediately changed it out. Great service, thank you!
PATRICK L