The truck needed cleaned. It at imbedded dirt and grime. So it was broom clean, but it needed to be scrubbed. I did not want to put cups or anything in the center console as it was sticky. Delivery was horrible. The app/site was down so I did not know how to return it. Sat on hold for 45 minutes to be told this was a big issue and just leave the keys in the box. I really did not trust this as I worried I would be upcharged for mileage, damage, gas, etc.
Austin M.
Customer Reviews for Geralds Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Sumple process, helpful employees, equipment in perfect condition and easy to access.
Damon W.Everything was great!!
Sherri R.There is nothing I can think of. Jerry goes above and beyond to make sure you get what you need.
rosa S.Everything went well, from reserving the trailer to picking it up. Towed well behind my Outback empty and loaded. Thank you to the Hildebrands!!
john W.Gracias.
William G.Made reservation and got to the location and it was closed. Waited around for almost an hour, and someone finally showed up and told us the owner was at a bar drinking. We finally got the trailer and had to hook it up to our truck by our self in the pouring rain. This is the worst customer service for an establishment that has been with you since 1984. I will not recommend or rent from this place again
CARROLL SUE B.I did not receive the dolly. was charged 12.00 dollars. can I get this reimbursed?
ERMA H.It was just very backwater, the store was functional but not in the best state, equipment was spaced out across multiple locations, store opened late leaving me standing in the rain.
John B.Friendly and helpful.
Gary C.Great customer service, very friendly staff, location is a little hard to find but easy to get in and out of. Would definitely rent from this location again.
TERENCE L.All appeared fine at pick-up, even though large, cluttered, dirty warehouse type space with little desk in the middle of the floor where we found a man sitting, who asked our name and printed out the contract. The two men were friendly and the cost was as quoted. The driver's side of the floorboard was dirty, obvious truck had not been cleaned but no obvious damage to outside when we looked it over. Nobody walked us to the truck or did a walk around inspection with us as we have always experienced over the years in our rental of U-Haul equipment. We were given the keys and told where to find the truck. Not a very professionally ran business!!!
Sandra W.They were great
Pamela T.Gerry Hildebrand was very kind. Invited us for cookies and coffee. Was a pleasure meeting him .
Michael A.Considering the town and it's average household income, you have to respect it and them for what and who they are. They provided good service and that's all I needed.
JEFFREYALFRED C.The owner needed more training. Couldnt answer some of mt questions. Other than that very pleased.
nancy J.Everything was great.
John M.Nada
Chris P.Very good customer service. Extremely helpful
Brian K.Great people, great service. These folks went over and above to help us. We highly recommend using this business. AAA+
JAMES E.The number of miles driven is different from what the odometer suggested. Perhaps it was a difference due to a trip odometer. I am requesting an adjustment down from 40 miles driven to 25 miles driven.
Michael J.Rate quoted by phone did nOT match the rate charged when we picked up eqpt. Higher rate! When questioned, answer was vague.
Denise S.Easiest turn in I've ever had. People are friendly and very helpful. Great job
Eldon F.Windshield wipers were horrible. Got stuck in the rain because I couldn't see.
CHRISTOPHER L.I would recommend that each truck have a thorough maintenance check between uses. The check engine light was on when I picked the truck up and soon as I arrived at my location to unload the truck broke down with a cracked head gasket.
Mary A.Have more people like Gerald. He is the best!
Mike M.Jerry was very helpful
PETER A.The only thing is they need to mark damages on a vehicle so that when the customer turns it in they do not get charged for it. Truck had damage ons sides and wasnt marked on truck or noted on paper work. But a call into them when we dropped truck off took care of problem but it could have been avoided if they had just marked the truck. Gracias
Rebeccs D.Jerry Hildebrand was extremely professional yet personable. The service was wonderful and once my husband had signed for and paid the fee, Mr. Hildebrand came out to meet me and joked saying, “We don't have a truckâ€. He wished us a safe trip and hoped we would be happy with our move.
Delmas W.Improve your communications between facility & main office the main office sent me an e-mail telling me to pick up the truck at an alternate location while the owner of the Oak Hill facility went to pick up the truck for me
Antonia R.We got the equipment we wanted and all went well for us.
Robert Z.Fast & Friendly Service.
Francis B.Gerald was very friendly, helpful and accommodating.
Brad K.The original pickup location was Beckley WV. I was called the day before pickup and told I had to go to Oak Hill. This caused me issues, when I passed the Uhaul in Beckley they had multiple of the same truck. Why did I have to fo to Oak Hill.
Carl M.Good ole country boys who care for their customers
Dallas M.Truck was not there when we arrived. Had to wait. Ordered a dolly. They said we never have those. Truck was a size bigger than what I ordered. Gas tank gage broken
Amber Y.Called this place Monday and told him all the problems with this truck and he was going to check them all out and see about getting our gas.money refunded.
Rebecca D.Nice people, but the truck had almost 154,000 miles and the driver's door had been damaged to the point that wind whistled through the whole trip. The brakes squeaked and the automatic clutch is going to be having problems in the coming days. Good experience overall for the price though and I will use the service again.
Randall J.Mr HILDEBRAND was very friendly and helpful. Will recommend to anyone wanting U-Haul rentals
Michael A.Great customer service!
Robin H.