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David Stanley
Customer Reviews for Geobody Sense Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The area was a dirt lot off the beaten path. Had to call to get someone to let me in the gate. Super nice and professional help received.
Kelly CarrollThis is literally a couple of trucks and trailers in someone’s yard with cattle, horses, and dogs running around the trucks. When I booked my rental for a Sunday from 12:30-3:30pm, it said that I could still pick up the truck even though this location is closed Sundays. When it was time to pick up my rental (12:30pm), I logged in to my U-Haul account like the email said but didn’t receive any instructions, and had to contact the owner for help getting through the gate and around the cows. I was handed keys and not asked any questions. I took a photo of the dash, just in case. I had no issues with the truck and returned it nearly an hour early at 2:42pm (again taking a photo of the mileage), dropped the keys and closed the gate as instructed by the owner. At 4:30pm that evening, I got a link asking me to verify the license plate of the U-Haul and then received two rental agreements and transaction receipts for a reservation from 4:30pm-7:00pm and someone had signed for me. I also noticed that Save Move had been added to my reservation. I called customer support that evening and they told me to call the location the next day to dispute that charge. I called Monday around 12:30pm and the owner yelled at me that he didn’t make my reservation and that he’d call me when he got back to his office, then hung up on me. When I got off work at 7:00pm I called U-Haul customer service and was able to get the charge removed because it was clear it was added after my reservation. I would STRONGLY recommend really investigating this location. It was the weirdest experience I’ve ever had renting a U-Haul. However, both people I talked to at U-Haul (Noah and Sheena) were very nice and helpful.
Jacqueline HunsickerI went to rent a truck and this guy name “J.R.” (black male,tall,with beard) asked to send him the money ($100) trough cash app to his personal bank account,instead of using my card the way is suppose to be,(very very sketchy), so I did because I was in a rush,but when I dropped the truck off he called me saying that I owed him and to send him extra money directly to his bank account instead to the company. He made up that I owed him because I drove 50 miles extra which is a LIE.I will figure out.I don’t recommend this location AT ALL!
Wilma melendezThe location is good enough for the business...and the community.
Akin OniJoseph was very friendly and kind.
lana meyerhoffGreat experience. Thomas Freeman was professional, kind and accommodating. Moving over a holiday is stressful and he made this process easy and convenient. This business is an asset to the city of Fulshear. Thank you for your kindness.
Valencia CharbonnetAwesome customer service. Representative(s) had a very welcoming demeanor. I highly recommend this location.
Willisha JamesDealer was friendly. Location was in an area with a lot of animals and debris scattered. This, in my opinion makes it not clean and safe for customers to some extent. Overall all, U-haul personal at both locations was pleasant to deal with.
Veronica MyrickGreat customer service
mark weissenbergerThe truck was located on private property behind a secured gate in an area surrounded by cows and horses. Although someone came to help and moved the truck to the public road, I would not rent from this location again. Not appropriate pick up location for a name brand business.
Jamie ThomasThe owner was very friendly and good customer service. Just needs sone improvement to the facility.
William WhiteVery friendly and professional. Was very timid to drive a 26' truck. but he pulled truck out and assured me they were easy to handle. Walked me through every step. Once returning, he helped me in parking the truck. Yes, the truck had some bumps and scratches but didn't expect a brand new truck like others do. The truck was intact and in working order. It got the Job done with no problems. No mechanical issues. All lights worked great. My trip from here to Oklahoma was smooth sailing all the way. I would and will rent from here again on our next last load. Highly recommend. Great value for my money.
Dana GoadThe WiFI connection at this location was very weak and required several attempts by the customer service rep to process my order.
Obi NwabaraY'all should have rentals returned to an actual business not a house where u got to wait until someone gets there in order to return the uhaul. Plus you guys tried to charge and extra $250 after we had paid nearly $600. I was told that we were overcharged and now you guys owe us so we're waiting on our money back. Makes me think twice about renting from Uhaul again.
Candace CollierThe uhaul was given to us with hardly any gas, but we got charged for gas even though it was brought back similarly to where we received it. No one was there to give my husband the uhaul for 25 minutes even though we had a reservation. To top it off, upon dropping the truck back off, the guy answered via the video doorbell and told my husband to leave the keys in the box. (My husbands car was on the property) he made my husband go open the gate where this guys cows were, and he said drop the uhaul off, take your car out and don’t forget to close the gate behind you. Cows got out, and my husband was left to literally get them back into the property by himself. HIGHLY unprofessional. Will NEVER recommend this place to anyone.
Zachary YoungI was charge twice for my rental. He check it in late. And it been a day I still haven’t received my refund. So I’ll not happy at all.
Michael PhamIf the drop off location is different than what is on the rental contract, Uhaul needs to inform the customer of the change. It is very aggravating to have to go to multiple locations and call customer service to find out where to drop off equipment. UHaul could also train their employees to help customers when U haul has an error in drop off location. The Move It Storage of Fulshear Texas was most unhelpful.
Sarah GeldermanCharged me for things I didn’t rent and when dropping off the trailer I tried calling the location to get an explanation and as of today I haven’t talked to anybody.
Cassandra WilliamsOverall good experience. I dropped it off the day before and it took until the next morning to be finalized. It made me concerned if something were to happen to it overnight it would be on me.
James MohydeGreat experience
Michelle Cunninghamvery professional
Eraidith RamirezOffice staff was not readily available.
Lewis BrownPerson at the pickup location was extremely unprofessional, lot was muddy, had to help pickup the tongue of the trailer since he didn’t have a dolly, and ruined my brand new shoes.
Michael Lawson JrThis is in a prime location with the increasing population in the area. I will admit it’s currently a bit off the beaten path but as more people move to the area I am sure this location will become more popular.
Jeremy BarcombEverything was great. Thank you
Jesse FlemingThe person who runs the place is very helpful and kind. He made sure all my needs were meant even after making my reservations online and Uhaul messing it up.
Sarah BukuruHe told me it was 4 hour rental I thought that was bullshit after I rented the truck and left at least tell me upfront
ANH LEAuto transport added to contact- not authorized Insurance added- not authorized Truck rate doubled as a result of the auto transport Forged my signature- illegal Caused overdraft in my bank account
Ranny FitchGreat service. Will used this location much more
Nowery SmithIt was a cow pasture, enough said!
Elizabeth TaylorEverything worked great !
Michael GreczekThe location is at a rural residence and you access the uhaul equipment by opening a gate. There are dogs on the property. Also, the uhaul rep gave me the keys and said “you are good.” I took him at his word and drove off in the truck I reserved. I got a call a few hours later from uhaul asking if I still wanted to rent the truck. The uhaul rep did not let you all know that I had the truck. Further, when I returned the truck, the mileage from the previous renter/user had not been recorded so I was charged for 45 miles when I drove less than 20. If I could do it again, I would not have rented the truck.
John CarlockI was over billed for insurance coverage that I denied when I booked online. This is unacceptable and speaks very poorly of Uhaul.
Manuel CalvilloThis location is not a good representation of Uhaul and should be closed. Once the owner found out I was doing a one way rental, he told me I was an hour late and would have to charge me a late fee or disconnect the trailer. I have never heard of a late fee for picking up a rental. Also I was not late, it took me 30 minutes to find a number to call once I arrived to trailers setting in the middle of a field with no one there and no contact information posted. There is no doubt in my mind that this gentleman was trying to shake me down for additional money. Once I told him I was not going to pay or disconnect the trailer he said he was just kidding. I have been around the block a few times and he was not kidding, he was pressing me to see how I would react. I have never had this type of issue with Uhaul and I am quite sure it is not the image Uhaul supports.
Cory RickelGreat customer service.
shanker katragaddaVery friendly and very helpful. Thank you very much.
LauraLizely CantuMartinezThe place is out of no where. It is somebody's ranch with U-Haul equipments.
Jonathan DoI can’t think of anything
David TennisonLocation seemed unorganized. Entire rental process was done via cellphone and a lot of problems occured. No guidance was given about equipment condition and or options.
jeffery polkThere was no one there. They obviously don't check there equipment. They charged me for an extra day and I am in the middle of trying to get that excess charge removed.
Joseph DyalHours of operation are not consistent since this is a third party - they also didn’t have any additional supplies such as locks. Trailer hitch conversions/ hitch locks etc. the gentleman running the place was; however, very courteous and nice.
Sabrina StanleyWonderful facility. The owner was kind enough to let me drop of on a Sunday morning.
pat mcneilReserved trailer on line. Declined the Safe Tow coverage, but was billed $25 for it anyway; should not have been charged for it.
James MullenConveniently located near my home.
Anthony GelottiReserved a trailer at Fulshear location, showed up 15-20 minutes early was informed the owner wasn’t there. Owner had somebody hook the trailer up, only to find the reservation had expired. Owner told me to go ahead he would take payment over the phone. Then later had the regional manager tell me I had stolen equipment that he was “doing me a favor” by taking all my information and photos of my license while I was driving down the road. Only to be charged 103$ for a 50$ rental. Absolutely horrible, I will never use uhaul again.
Ryan PavluVery friendly staff
Patric Paul