Customer Reviews for Gentle Touch
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy

Rating:

5.0

Customer service was great. I'm surprised the Montgomery hwy location told me to call Penske when they didn't have what I needed. Glad I went back online.

Rating:

1.0

I showed up at my scheduled pick up time when there were 2 employees and no customers. They told me to come back in 15 minutes and were very rude. I came back in 15 minutes and they were washing cars and didn’t want to help me. I had a 9am pickup but didn’t leave until almost 10am.

Rating:

2.0

Very rude customer service. Acted like he didn’t want to be there and he was doing us a favor by waiting for us to pick up, when we were there before pick up time.

Rating:

2.0

The tires were essentially flat. Once i loaded one of the tires had 10-15 lbs the rest were below 20. If i had not checked, i would have been sitting on the side of the highway on new years eve.

Rating:

5.0

Chris is the man to go see💯💯💯

Rating:

2.0

The owner was late and unconcerned about helping me

Rating:

2.0

Need sign to show where the drop box is located. The vehicle is parked on the back

Rating:

1.0

I would not recommend this location (Dothan, AL on Montgomery Hwy) as long as the current employees are there. We had some problems with them when we tried to return our rental. This occurred on Sunday, September 10, at approximately 4:30 PM CST. When we arrived to drop off our 20’ rental truck, we were told it was at the wrong location, even though this is the location on our contract. We were asked to drive the vehicle to a location that was not on our contract. We thought this was incorrect, but the employee was insistent. We drove the vehicle to the location as instructed. The place was closed. The key drop box was wide open with the lock hanging open. We called the original drop locations and told them we would bring the truck back to them per the contract. When we arrived, there was a second worker outside, in a running pick-up truck talking to the first female employee. This new employee said she was not the manager. She was snooty and disrespectful. She said that "he" tried to get in touch with us to tell us the drop location had changed, implying we had done some terrible thing by not receiving his messages. Apparently, she was on the phone with the "he" she referred to because she told him something to the nature of "Dude, lock your box". Then both of the female employees gaslighted us by acting like we had no reason to be concerned. They could not give us any form of receipt to say that we had dropped the vehicle off. They said it was not in their system, even though we showed them our printed contract. They did allow us to give them the set of keys. To us, it seemed that they were using us to do their job of shuffling vehicles around the city. They had a friend who ran the other location and he needed the van over there. Moving vehicles around should be the job of UHaul, not the customers. At the end, these women said that “he” would come over in the morning and retrieve the vehicle. That is more like it.

Rating:

1.0

No place to park and rude as fxxx

Rating:

3.0

The only issue I had was general touch did not have Internet access. I was able to get the rental, but I had to give them all my information to another location to be able to rent a vehicle.

Rating:

3.0

Area road and site construction does no make the area "clean and inviting", but thats not the owners fault.

Rating:

2.0

Small and hard to drive a large truck into; no one manning the office to assist me; no way to no for sure if I had done everything correctly before leaving. Also, the app kept crashing so I couldn't finish the drop off section. I finally called the uhaul # to finalize the drop off.