Better condition of trucks (check engine lights came on and off, gas gage never reset after I put gas ) Chip bags in the cab , there was no dolly in the truck had to go back to the yard look for the mechanic and then he gave me a dolly , apparently they don't keep it in the truck anymore. Have a knowledge of what the U-Haul location hours are (the website said they were opened on Saturday from 10:00am to 6 pm the office section of the business is not opened on Saturday , luckily there was a mechanic who worked on weekends was able to access the system and helped me out. I wasn't able to get the additional stuff I requested online extra moving flat dolly , appliance dolly , etc because that location is only pick up and drop off as the mechanic explained to me , so I had to make other arrangements to get these stuff . Because of all these inconveniences I ended up getting to where I needed to be an hour later where I have people waiting on me who gets paid by the hour . Just a total inconvenience I think this location should be shut down , they are not ready to represent the company. I had stopped using U-Haul years ago and I guess this was a reminder why I stopped.
KEITH R
Customer Reviews for Genesis Automotive & Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Na
Marlene ECheck the complete truck inside out and maintain engine better
BRUCE RIn my honest opinion this facility was filthy. They have a huge dog chain up with without any signs stating that a dog is on the premises. The guy was very rude first off. My husband and I walked through the fence and informed one guy we were there to pick-up the uhaul car tower. The owner I'm guessing walks out I don't have no one scheduled to pick-up any I'm getting ready to leave. I said we have a reservation from uhaul at this location his response you must have just made it. I said no it was reserved this morning. He said I don't have nothing. I said to him again that Uhaul made a reservation at this location I can contact them and inform them that you don't have anything from them. If I wouldn't have been so late in the evening I would have left but we had already made arrangements to leave early Saturday morning. I have no intention of using this place again
Valerie PGood evening. You-all don't care.
Anthony KMalísimo servicio casi mi camioneta sñcasi se cae las Sogas de amarre estaban rotas pésimo servicio
Steven QI am being charge every day I stead of charged at the end of the rental, which I prefer
Delilahcintron CLocation was not open during office hours, I had to call them to come open up. Trucks air-condition was not working and I had a 9hr drive to make in the truck and a deadline to meet so I couldn't afford to return the truck and find another one.
ZACHARY YThere wasn't a drop box for the keys or directions on what to do. I had to call uhaul and ask
Wilfredo RDrop off location .4 miles from my home but I had to go to a location that I had trouble locating, that was not aware I was coming and really had no place to park the trailer.
Kathy CClean the place up have to enter building through a bathroom
Kevin CEveriting good
Felioe CMe cobraron más y no me devuelven el dinero me siento estafado
Ivan JHe couldn't have been any nicer really good guy
Ryan LN/A Everything good
Ramiro TN/C
Ramiro TNothing everything was good
Pedro SPositive experience Vehicle was clean and it was an easy process.
john wI was charged for gas when I received the truck with only 3/4 of a tank. I would like my money back for that charge. Also, this location didn't have the equipment that I need for my move and it made things very hard to get my move done. Not very happy at all with this experience.
Wayne Tvery good
alexis f