Customer Reviews for Geneseo 76 North
(U-Haul Neighborhood Dealer)

119 reviews

780 S Chicago St   Geneseo, IL 61254

(309) 944-3902

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri: 10 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(309) 944-3902

780 S Chicago St
Geneseo, IL 61254

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri: 10 am–2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The location service, and barcode scanners on the app for pixel devices doesn't work at all. Almost wasn't able to pick up my rental.

Tristan Printy 
Rating:
3.0

Customer did not leave a comment.

Chuck buysse 
Rating:
5.0

Rod did a great job. His communication was great. He called us on the road a few hours in to see how the trip was going. I texted him a question and he got back to me right away. He was very helpful.

Jeff McAvoy 
Rating:
5.0

Customer did not leave a comment.

Alicia Hock 
Rating:
5.0

Absolutely The BEST U-Haul experience I have ever had! Friendly, knowledgeable, and extremely helpful location!!! Helped us decide what size truck we needed for the move into our, first time as home owners, house! Rod made sure the entire reservation, rental, & return process went off without any stress for us! THANK YOU!!!

Jessica Petty 
Rating:
5.0

Customer did not leave a comment.

Nadine Klundt 
Rating:
3.0

Customer did not leave a comment.

Russell Coulter 
Rating:
5.0

Customer did not leave a comment.

James Claeys 
Rating:
5.0

We never have to worry about our reservations made at this U-Haul Dealer! Rod always has the trucks clean and ready to go on time for us. He also contacts us a few days before the rental to let us know everything is going to be ready. This give us that extra piece of mind during an otherwise stressful time! I give him 10 ⭐️’s

Jodi Roberts 
Rating:
5.0

This Location ALWAYS!!! Gets everything right! Equipment is available when it’s promised and is clean and ready to go when we arrive to pick it up EVERY TIME! We never worry when we reserve equipment with Rod. AAA+++

Jodi Roberts 
Rating:
5.0

Customer did not leave a comment.

barry frerichs 
Rating:
5.0

Customer did not leave a comment.

Joshua Parker 
Rating:
5.0

Sweep out the U Haul before renting it.

Michael Staab 
Rating:
5.0

Great communication and directions!!

Teresa Cantu 
Rating:
5.0

Customer did not leave a comment.

Marisol Carley 
Rating:
5.0

Customer did not leave a comment.

Ronnie VanDaele 
Rating:
4.0

The app would not upload my photo and I tried 4 different times. The rental person told me not to worry about app, everyone has trouble with it. It was unclear where I should leave the trailer but he told me to drop it near sidewalk.

Timothy Wiseley 
Rating:
1.0

Was very rude to everyone involved and tried to charge my card more than what it cost me for the gas to be put in it.

Jenna Casteel 
Rating:
5.0

Customer did not leave a comment.

David Wolak 
Rating:
4.0

Customer did not leave a comment.

Ryan Bizarri 
Rating:
5.0

Customer did not leave a comment.

MARK PAULY 
Rating:
5.0

Customer did not leave a comment.

Cynthia Thennis 
Rating:
5.0

Super helpful !

PAMELA PILCHER-SPENCER 
Rating:
5.0

Rod was very accommodating and easy to work with. Would definitely rent from this location again!

PAUL ARIVETT 
Rating:
5.0

This Location NEVER Disappoint’s Every Time I need a U-Haul they just go above and beyond to make sure they have the equipment I need when I need it! I had a problem with my trip this time and was worried about what was going to happen when I had to turn around and come back. The owner of this location told me on the phone “ DON’T WORRY just come back safely, don’t hurry and have more problems, I will take care of it when you get back “ So that’s what I did and sure enough, it was no problem at all! I didn’t have to do anything but call and say I was back! 5 Stars are simply not enough! This Location always provides 10 star service!! Thank You!!

BRETT LOHMAN 
Rating:
3.0

Customer did not leave a comment.

JOSEPH MANGIERI 
Rating:
5.0

very good job

RONALD VAN VOOREN 
Rating:
5.0

Extremely friendly

Edward Kern 
Rating:
4.0

Customer did not leave a comment.

KEVIN GUSTAFSON 
Rating:
4.0

Customer did not leave a comment.

Tina Landsiedel-Clarke 
Rating:
5.0

As a repeat U-Haul Customer and a 1st timer at this location I would say Rod has been by far and away the best person I've ever dealt with representing U-Haul. He called to check in, make sure I knew where his location was, gave me some pointers, and even gave me his personal cell. Could not have been more grateful for him. It turns out I needed his cell once U-Haul "traffic" called me... apparently corporate had a mix up and didn't read all the notes, 24 hrs prior to my scheduled pick-up (which Rod at the dealer already had talked to me twice to make sure we were good to go) asked me to pick-up another truck 60 miles away because "from her computer screen it showed the location closed". I was furious! So I said why don't we just call or text Rod right now and sort this out rather than trust the words on your screen. Literally 40 minutes later it was worked out. Not what I would call the smoothest operation out of Des Moines (local U-Haul traffic dispatch) -Why wouldn't you call or text Rod at the dealership directly? He is very responsive to text messages and very helpful? Instead traffic choose to put me "the customer" in the middle to help you work out your problems of communication that would result in me driving 2 hours out of my way to pick-up a truck.

MICHAEL VANCE 
Rating:
5.0

Very good service. I received phone call as soon as they received the reservation. Quick check in process.

HARSHAD PATEL 
Rating:
5.0

Customer did not leave a comment.

Adam Fluck 
Rating:
5.0

This UHaul Dealer continues to provide outstanding service to there rental customers each and every time!!

BRETT LOHMAN 
Rating:
3.0

Customer did not leave a comment.

Shawn Welge 
Rating:
5.0

I found the local dealer great to work with but found the corporate Costumer service office terrible To work with. The local people went over and above to work with and corporate were not at all helpful.

Martin Verdick 
Rating:
3.0

Customer did not leave a comment.

Gary Sturtewagen 
Rating:
5.0

The owner (Rod) at this U-Haul Location went out of his way to make this rental possible during these difficult times!

BRETT LOHMAN 
Rating:
5.0

Customer did not leave a comment.

David Moland 
Rating:
5.0

This is an Outstanding U-Haul location! The Owner did everything possible to make renting the truck an easy and hassle free experience!

David Matheny 
Rating:
5.0

Customer did not leave a comment.

Kenneth Haglund 
Rating:
4.0

Customer did not leave a comment.

Grant Knobloch 
Rating:
5.0

Rod at this location is the best!!! He went out of his way to help me in every way without my asking, He made what can be a stressful experience very non-stressful. Thanx to him and the go-uhaul agents for helping as I had to switch plans numerous times.

John Boelens 
Rating:
5.0

We did not know we could drop off the trailer when no one was there. This lead to inconvenience for us and the person working at the location. I don’t know where communication broke down on this subject.

jim larson 
Rating:
4.0

Customer did not leave a comment.

Charles Williams 
Rating:
4.0

Customer did not leave a comment.

Holly Espe 
Rating:
5.0

The owners came in on their day off to rent us then truck. U-Haul fucked this up. The owner in Geneseo cared and made it right.

Brian Bush 
Rating:
3.0

Customer did not leave a comment.

Mikael Heston 
Rating:
5.0

Customer did not leave a comment.

Michael Kelly 
Rating:
5.0

no issues to improve

Robert Oney 
Rating:
3.0

When I arrived to pick up the trailer, the agent had a difficult time entering my reservation. I waited and wasted my time on him to figure out how to complete the transaction. He attempted several times to get it done, he even called another source for assistance, with no help whatsoever.

Usular Bell 
Rating:
5.0

Customer did not leave a comment.

April Akers 
Rating:
5.0

Customer did not leave a comment.

Anita Vanoteghen 
Rating:
5.0

It is very necessary for you to update the truck share 24/7 system to reflect the appropriate pick up GPS location on S. Chicago St in Geneseo, which is where the trucks are actually located, versus an old GPS location 2 miles away on Ogden Ave and/or provide very clear instructions/addresses for the customer to start the check out process at the N Ogden address then drive to the actual GPS location/address on S Chicago St where the equipment has been stored since January 2019!!!! Dealer and 4th Customer Service Rep from the Call Center were very helpful and courteous and both deserve 5 stars for their customer service. The first 3 Call Center representatives that either hung up or were disconnected from my calls, however, deserve a very poor 1 star rating for what ended up being a 2 hour truck check out process!!!

kitty dougherty 
Rating:
5.0

Great communications! Thanks!

jim frederich 
Rating:
5.0

Rod & his wife were very helpful. Came in on a Saturday morning to help rent the truck.

Tyson Cremeens 
Rating:
1.0

First off I should never have had to drive 30 miles it of my way to get a U-Haul. When I reserved my U-Haul at the nearest location to me they said that it was no problem. But instead I had to drive to Geneseo Illinois to pick up U-Haul then driving all the way back to my home to pack up. I feel like where I reserved the U-Haul, they should have accommodated me and picked it up themselves. That was a big inconvenience. Secondly with my truck I also rented a car dolly. The straps were not maintained and kept coming loose. I had to pull over every half hour or so to check straps and re-tighten. The equipment was rusty and was not maintained at all. Thirdly I was charged more than I was quoted for the options I had chosen. The Representitive said their was nothing he could do and that I had to take it up with U-Haul directly. Lastly I also had to do my own maintenance check on the vehicle (as far as checking tire pressures, which were low, and checking fluids, which the oil seemed iffy (But not my vehicle so I just drove it....). I would say over all this was a very unprofessional and poor experience. First time I’ve used U-Haul and not to sure if I could again. There are other providers available, it’s just that U-Haul is very well known and well marketed.

Timothy Stewart 
Rating:
4.0

Customer did not leave a comment.

Nicole Gilbert 
Rating:
5.0

Customer did not leave a comment.

Peyton Long 
Rating:
5.0

Dear Corporate A good improvement would be to have what I reserved 2 weeks ago. Your office told me ON THE DAY I AM PICKING UP that I would have to drive to Washington IA to get my truck. I LIVE AND WORK IN IOWA. from where I was it would have been a 9 hour day to pick up and drive to house I was moving from. Vendor was very good. Very accommodating. He had a 10 ft van and 12’ trailer. I ordered a 26ft 2 weeks prior and ended up with this instead. It was not big enough for my furniture so I am out MORE MONEY to get another U-haul plus cancelling my helpers.

PAUL MITCHELL 
Rating:
5.0

Provide more advertisement of rental location and equipment in Geneseo, IL. Great service and smooth transaction for pick-up and drop-off of rental unit. Unit was in new, excellent condition.

Kyle Ganson 
Rating:
5.0

Customer did not leave a comment.

Kale Causemaker 
Rating:
5.0

Customer did not leave a comment.

bryan noble 
Rating:
5.0

Excellent service and very easy to work with. Highly recommend.

JODI ROBERTS 
Rating:
5.0

Outstanding service! We asked to move up our rental time due to an incoming storm. They gladly accommodated us. We will be back!

Tim Brinkman 
Rating:
3.0

Customer did not leave a comment.

Jeffery Rich 
Rating:
4.0

The female at the Milan location really helped me out a lot. The gentleman that runs the Geneseo location was terrific. My only complaint is with the corporate call center.

jordon henderson 
Rating:
5.0

excellent customer relations........very helpful and friendly folks.

vick deJaynes 
Rating:
3.0

Customer did not leave a comment.

Ken Vaughn 
Rating:
5.0

Cruise control on the trucks. Adjustable seating. State that interior measurements DO NOT ALLOW for wheel wells. State ACTUAL interior measurements.

John Greenwood 
Rating:
4.0

Customer did not leave a comment.

William Kyer 
Rating:
2.0

This place was supposed to open at a.m.. when we arrived, no one was there.

Dave Krogh 
Rating:
5.0

No improvements needed.

Paul DeBruine 
Rating:
4.0

Customer did not leave a comment.

Joni Sprecher 
Rating:
4.0

I was very happy that they were able to provide the unit I needed at this location. It is conveniently located right by my house.

Robert Mierop 
Rating:
5.0

Customer did not leave a comment.

Stephen Kusek 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KUSEK 
Rating:
5.0

Customer did not leave a comment.

Chuck Switzer 
Rating:
4.0

Customer did not leave a comment.

Willard Bredfield 
Rating:
4.0

Customer did not leave a comment.

Jackie Heimbuch 
Rating:
3.0

Customer did not leave a comment.

Jackie Heimbuch 
Rating:
5.0

Customer did not leave a comment.

John Vanauterve 
Rating:
5.0

Customer did not leave a comment.

Lennie Roland 
Rating:
5.0

Customer did not leave a comment.

Dean Hiebert 
Rating:
5.0

Customer did not leave a comment.

Brooke Carlson 
Rating:
5.0

I had a great experience with the U-haul personnel at this location. They were very courteous helpful throughout the whole process.

HOWARD STROH 
Rating:
4.0

Customer service on this transaction was superb. Thank you!

Aaron Hessenkemper 
Rating:
5.0

Customer did not leave a comment.

Matt Bross 
Rating:
5.0

Customer did not leave a comment.

Joe Lukas 
Rating:
5.0

This is a very good location, nothing needs to be improved. it is fine as is.

Howard Stroh 
Rating:
5.0

Customer service was excellent!

Ryan Adlfinger 
Rating:
4.0

Customer did not leave a comment.

Samuel Hans 
Rating:
5.0

The rental agent was very knowledgeable and helpful

John Orwig 
Rating:
4.0

The owners were very friendly and were willing to meet us after hours to get the truck.

Patrick Bradshaw 
Rating:
1.0

This was the 2nd time I've drop equipment there and nobody is around and the phone is out of service so I had to call U-Haul direct to assure that it was checked in. The people at U-Haul costumer service are very courteous and friendly. I would rather call and check in and out my equipment with them.

Todd Sivits 
Rating:
5.0

I 'm sure this facility had nothing to do with this but the 26ft truck I rent had engine problems, the "Check Engine" light came on and the engine ran like crap. It stalled on me a few times, didn't think I was going to make it. Fortunately I made it, I called U-Hual and they came and towed it from my driveway.

John Lutz 
Rating:
5.0

Everything was very professional, pleasant, very helpful. Very accommodating.

TOM STEELE 
Rating:
3.0

Customer did not leave a comment.

MICHAEL SMITH 
Rating:
5.0

Customer did not leave a comment.

STANLEY GREENWOOD 
Rating:
5.0

Excellent communication from Rod at Geneseo 76 North in Geneseo, IL. Will definitely be using this location again!!!!

VICKI NEULEIB 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top