The location service, and barcode scanners on the app for pixel devices doesn't work at all. Almost wasn't able to pick up my rental.
Tristan P
Customer Reviews for Geneseo 76 North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rod did a great job. His communication was great. He called us on the road a few hours in to see how the trip was going. I texted him a question and he got back to me right away. He was very helpful.
Jeff MAbsolutely The BEST U-Haul experience I have ever had! Friendly, knowledgeable, and extremely helpful location!!! Helped us decide what size truck we needed for the move into our, first time as home owners, house! Rod made sure the entire reservation, rental, & return process went off without any stress for us! THANK YOU!!!
Jessica PWe never have to worry about our reservations made at this U-Haul Dealer! Rod always has the trucks clean and ready to go on time for us. He also contacts us a few days before the rental to let us know everything is going to be ready. This give us that extra piece of mind during an otherwise stressful time! I give him 10 ⭐️’s
Jodi RThis Location ALWAYS!!! Gets everything right! Equipment is available when it’s promised and is clean and ready to go when we arrive to pick it up EVERY TIME! We never worry when we reserve equipment with Rod. AAA+++
Jodi RSweep out the U Haul before renting it.
Michael SGreat communication and directions!!
Teresa CThe app would not upload my photo and I tried 4 different times. The rental person told me not to worry about app, everyone has trouble with it. It was unclear where I should leave the trailer but he told me to drop it near sidewalk.
Timothy WWas very rude to everyone involved and tried to charge my card more than what it cost me for the gas to be put in it.
Jenna CSuper helpful !
PAMELA PRod was very accommodating and easy to work with. Would definitely rent from this location again!
PAUL AThis Location NEVER Disappoint’s Every Time I need a U-Haul they just go above and beyond to make sure they have the equipment I need when I need it! I had a problem with my trip this time and was worried about what was going to happen when I had to turn around and come back. The owner of this location told me on the phone “ DON’T WORRY just come back safely, don’t hurry and have more problems, I will take care of it when you get back “ So that’s what I did and sure enough, it was no problem at all! I didn’t have to do anything but call and say I was back! 5 Stars are simply not enough! This Location always provides 10 star service!! Thank You!!
BRETT Lvery good job
RONALD VExtremely friendly
Edward KAs a repeat U-Haul Customer and a 1st timer at this location I would say Rod has been by far and away the best person I've ever dealt with representing U-Haul. He called to check in, make sure I knew where his location was, gave me some pointers, and even gave me his personal cell. Could not have been more grateful for him. It turns out I needed his cell once U-Haul "traffic" called me... apparently corporate had a mix up and didn't read all the notes, 24 hrs prior to my scheduled pick-up (which Rod at the dealer already had talked to me twice to make sure we were good to go) asked me to pick-up another truck 60 miles away because "from her computer screen it showed the location closed". I was furious! So I said why don't we just call or text Rod right now and sort this out rather than trust the words on your screen. Literally 40 minutes later it was worked out. Not what I would call the smoothest operation out of Des Moines (local U-Haul traffic dispatch) -Why wouldn't you call or text Rod at the dealership directly? He is very responsive to text messages and very helpful? Instead traffic choose to put me "the customer" in the middle to help you work out your problems of communication that would result in me driving 2 hours out of my way to pick-up a truck.
MICHAEL VVery good service. I received phone call as soon as they received the reservation. Quick check in process.
HARSHAD PThis UHaul Dealer continues to provide outstanding service to there rental customers each and every time!!
BRETT LI found the local dealer great to work with but found the corporate Costumer service office terrible To work with. The local people went over and above to work with and corporate were not at all helpful.
Martin VThe owner (Rod) at this U-Haul Location went out of his way to make this rental possible during these difficult times!
BRETT LThis is an Outstanding U-Haul location! The Owner did everything possible to make renting the truck an easy and hassle free experience!
David MRod at this location is the best!!! He went out of his way to help me in every way without my asking, He made what can be a stressful experience very non-stressful. Thanx to him and the go-uhaul agents for helping as I had to switch plans numerous times.
John BWe did not know we could drop off the trailer when no one was there. This lead to inconvenience for us and the person working at the location. I don’t know where communication broke down on this subject.
jim lThe owners came in on their day off to rent us then truck. U-Haul fucked this up. The owner in Geneseo cared and made it right.
Brian Bno issues to improve
Robert OWhen I arrived to pick up the trailer, the agent had a difficult time entering my reservation. I waited and wasted my time on him to figure out how to complete the transaction. He attempted several times to get it done, he even called another source for assistance, with no help whatsoever.
Usular BIt is very necessary for you to update the truck share 24/7 system to reflect the appropriate pick up GPS location on S. Chicago St in Geneseo, which is where the trucks are actually located, versus an old GPS location 2 miles away on Ogden Ave and/or provide very clear instructions/addresses for the customer to start the check out process at the N Ogden address then drive to the actual GPS location/address on S Chicago St where the equipment has been stored since January 2019!!!! Dealer and 4th Customer Service Rep from the Call Center were very helpful and courteous and both deserve 5 stars for their customer service. The first 3 Call Center representatives that either hung up or were disconnected from my calls, however, deserve a very poor 1 star rating for what ended up being a 2 hour truck check out process!!!
kitty dGreat communications! Thanks!
jim fRod & his wife were very helpful. Came in on a Saturday morning to help rent the truck.
Tyson CFirst off I should never have had to drive 30 miles it of my way to get a U-Haul. When I reserved my U-Haul at the nearest location to me they said that it was no problem. But instead I had to drive to Geneseo Illinois to pick up U-Haul then driving all the way back to my home to pack up. I feel like where I reserved the U-Haul, they should have accommodated me and picked it up themselves. That was a big inconvenience. Secondly with my truck I also rented a car dolly. The straps were not maintained and kept coming loose. I had to pull over every half hour or so to check straps and re-tighten. The equipment was rusty and was not maintained at all. Thirdly I was charged more than I was quoted for the options I had chosen. The Representitive said their was nothing he could do and that I had to take it up with U-Haul directly. Lastly I also had to do my own maintenance check on the vehicle (as far as checking tire pressures, which were low, and checking fluids, which the oil seemed iffy (But not my vehicle so I just drove it....). I would say over all this was a very unprofessional and poor experience. First time I’ve used U-Haul and not to sure if I could again. There are other providers available, it’s just that U-Haul is very well known and well marketed.
Timothy SDear Corporate A good improvement would be to have what I reserved 2 weeks ago. Your office told me ON THE DAY I AM PICKING UP that I would have to drive to Washington IA to get my truck. I LIVE AND WORK IN IOWA. from where I was it would have been a 9 hour day to pick up and drive to house I was moving from. Vendor was very good. Very accommodating. He had a 10 ft van and 12’ trailer. I ordered a 26ft 2 weeks prior and ended up with this instead. It was not big enough for my furniture so I am out MORE MONEY to get another U-haul plus cancelling my helpers.
PAUL MProvide more advertisement of rental location and equipment in Geneseo, IL. Great service and smooth transaction for pick-up and drop-off of rental unit. Unit was in new, excellent condition.
Kyle GExcellent service and very easy to work with. Highly recommend.
JODI ROutstanding service! We asked to move up our rental time due to an incoming storm. They gladly accommodated us. We will be back!
Tim BThe female at the Milan location really helped me out a lot. The gentleman that runs the Geneseo location was terrific. My only complaint is with the corporate call center.
jordon hexcellent customer relations........very helpful and friendly folks.
vick dCruise control on the trucks. Adjustable seating. State that interior measurements DO NOT ALLOW for wheel wells. State ACTUAL interior measurements.
John GThis place was supposed to open at a.m.. when we arrived, no one was there.
Dave KNo improvements needed.
Paul DI was very happy that they were able to provide the unit I needed at this location. It is conveniently located right by my house.
Robert MI had a great experience with the U-haul personnel at this location. They were very courteous helpful throughout the whole process.
HOWARD SCustomer service on this transaction was superb. Thank you!
Aaron HThis is a very good location, nothing needs to be improved. it is fine as is.
Howard SCustomer service was excellent!
Ryan AThe rental agent was very knowledgeable and helpful
John OThe owners were very friendly and were willing to meet us after hours to get the truck.
Patrick BThis was the 2nd time I've drop equipment there and nobody is around and the phone is out of service so I had to call U-Haul direct to assure that it was checked in. The people at U-Haul costumer service are very courteous and friendly. I would rather call and check in and out my equipment with them.
Todd SI 'm sure this facility had nothing to do with this but the 26ft truck I rent had engine problems, the "Check Engine" light came on and the engine ran like crap. It stalled on me a few times, didn't think I was going to make it. Fortunately I made it, I called U-Hual and they came and towed it from my driveway.
John LEverything was very professional, pleasant, very helpful. Very accommodating.
TOM SExcellent communication from Rod at Geneseo 76 North in Geneseo, IL. Will definitely be using this location again!!!!
VICKI N