Customer Reviews for General Store Bayview
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was done with drop off in 10 mins. Very helpful staff.

Rating:

5.0

The pick up location was excellent & did everything they could to compensate for the complete incompetence of the person on the corporate phone system that set up the rental. The location forced me to make 2 trips that were 50 miles out of my way & added about 2 & 1/2 hours to my already crazy night. The agent on the phone did not inform me that I would need to accommodate a 4 flat wiring plug (typically used for small vehicles) While she knew my truck had a factory two package (always 7 round plug on all domestic models) This cost me an additional 30 miles, 45 minutes & 15 dollars to begin my adventure. The person on the corporate phone line would not let me drop off the unit at a dealer just 1 mile from my destination. I was forced to drive 50 miles to return where I picked up. I will never use UHAUL again and I will go out of my way to recommend to my clients (I'm a 32 year career real estate professional in the #1 outbound state in the Union) to never use UHAUL as well!

Rating:

5.0

This was one of the fastest pick-ups I have had with U-haul, and I have had plenty. The young lady working here was very quick and efficient.

Rating:

5.0

The people at this location were fantastic the drop off changed and they went out of their way to get it the problem fix

Rating:

5.0

The lady was very helpful and knowledgeable.

Rating:

4.0

Keep more one-way equipment in the large distribution areas.

Rating:

5.0

Should have 1/2 rentals, only had a few hours but was charged full day and thought 79 a mile was high.

Rating:

1.0

Young lady that helped us was not friendly and all the information she gave was was completely different then what we were told on the phone making the reservation .

Rating:

5.0

pleasant

Rating:

5.0

None

Rating:

3.0

Hard to locate. On line address was incorrect and the only way to identity the U-Haul agent was by a very small sign, drove past it a few times without noticing

Rating:

1.0

The truck felt as if it was jerking and had a delay when picking up speed

Rating:

4.0

GPS kept sending me to Upper Spring Bay Rd, and 1520 was address of farm house! Could use better language such as including (Route 26) which is the route number to the Spring Bay Rd. Listing of General Store Bayside did not help my GPS. However, staff were very helpful with 3 calls to keep directing us towards their location; and assisted me in unhitching trailer. Overall satisfied with the whole adventure.

Rating:

4.0

The people working the store were terrific. However, they only had one single piece of equipment and it happened to be exactly what I was looking for. The trailer was in great condition and made my work easy.

Rating:

3.0

Make sure that staff knows how to use the computer to do the U-Haul rental Paperwork.

Rating:

4.0

My only complaint isn't about this particular location. I made my reservation online to pick up at a Pekin, IL location and the day before the pick up I received a call from the East Peoria location to verify my reservation. I explained to them that my reservation was at Pekin not East Peoria. They explained to me that U-Haul does not guaranty the location for pick up and they try to get the truck to a nearest location possible. That was very inconvenient. I've made my reservation way in advance. U-Haul had plenty of time to get me a truck to the Pekin location. Maybe this is something that the company can change to better serve your customers.

Rating:

3.0

Your "reservation" system is a lie. I thought I reserved a vehicle two weeks prior at a site in Normal Illinois, but then a day before my pickup I was told I had to go 45 minutes away to East Peoria Illinois for my pickup. I was told there was nothing available in Normal because it was college move-out day - which is exactly why I made the reservation in advance - and that the website doesn't guarantee a reservation - which is certainly not made clear on the site. I cannot recommend UHaul to anyone when they can't count on the equipment being available at the stated location.

Rating:

4.0

Very convenient.

Rating:

3.0

There where drop offs closer to chillicothe so I do not understand why we had to go all the way to spring bay. And the lady was rude

Rating:

1.0

The truck I rented was in need general maintenance. Prior to departing, the trailer was not hooked up properly and the employees were not aware of how to do so.

Rating:

4.0

The lady at the Bayview store was very nice and professional. She got us in and out very quickly since it was late at night.

Rating:

2.0

Trailer was smelly and filthy. Not only was there actual dirt (soil) in the trailer, there was grease along the black railing on one side. This got onto our clothing before we realized it was that dirty. I had to take the trailer to a car wash and use the tire scrubber and power wash to make it usable to move our belongings. This added time and stress to our moving process.

Rating:

5.0

good job

Rating:

4.0

People were kind and courteous. We found them very accommodating. Thank you.

Rating:

4.0

your agent there was very helpful and courteous,I see no room for improvement

Rating:

4.0

It was ok!!

Rating:

4.0

Make the pick up location closer to us.

Rating:

2.0

No parking or room to maneuver in the parking lot.

Rating:

4.0

There was only one thing they need was the Dolly they rented me was one of the small ones. They did not have the larger size to rent me. And they charged me as if it was the larger one...

Rating:

3.0

I also ordered 1 dozen packing blankets but they only had 4 blankets. Very disappointing.

Rating:

3.0

I was told I could drop-off the trailer anytime, 24 hours a day. I didn't plan on leaving it at night, but I called to check on exactly what I needed to do since I'd be later than I thought. I was told I couldn't leave it after hours. I asked about the night drop box and she stated they didn't have one (when I rented it, a young man showed it to me and it was still there when I dropped it off). So, I bypassed the store and drove an hour each way in the morning to drop it off during hours. It cost me a couple hours of time and probably $25 in gas. I don't know if I'd recommend them. Poorly trained personnel giving conflicting information. On a plus side, They were very nice and friendly.

Rating:

4.0

Clean Windshield

Rating:

3.0

The U-Haul was dirty when we got it It was missing the ramp. We were also told that we could drop it off at any U-haul store and then was told that if we do we would be charged an extra $115,00 We I went to go get the U-haul I gave the gentlemen all the information he asked for but then I got a call asking for my information again. if I did not need the U-haul to move I would have never gotten it!

Rating:

2.0

When I picked up the trailer, the person working there didn't understand how to process the paper work. The same thing happened when I returned it, although it was a different person. The employees either need to be trained, or the business shouldn't rent the equipment.

Rating:

3.0

Easy to get to.

Rating:

4.0

nothing, personnel were very friendly and helpful

Rating:

1.0

Don't send someone to East Peoria from Pontiac to pick up a truck that was reserved 2 months in advance from Pontiac's location. We had to do this because no one could find us a truck in that 2 months time!!

Rating:

4.0

I had to pay with debit card, if I used cash it was a $50 deposit, all for a $10 dolly rental.

Rating:

5.0

very helpful and great experiance

Rating:

3.0

Be organized!

Rating:

4.0

The young man who completed the rental paperwork did not give me what was needed to drop off the trailer (there was supposed to be a colored piece of paper that I was supposed to leave in the trailer). Other than that, the help I received was great.

Rating:

3.0

All the information that one submits , on line , when the initial reservation is made , needs to be transferable to the rental location... so that they do NOT need to collect all that information.... again.

Rating:

2.0

Have the proper drop-off location address on the paperwork; better maintenance on the appliance dolly!

Rating:

3.0

was disappointed that i had to pay for 3 days rental and only used the equipment that i rented for 26 hours.I thought that even though the agreement included 3 days rental that only using it for 26 hours that i would be refunded 2 days rental.

Rating:

1.0

It took us over 30 minutes and two employees to get through the paperwork! They didn't have any furniture pads either!

Rating:

2.0

This is NOT the facility where I had intended to pick up the trailer. I was sent to this out of the way location via email as I was in transit to pick up from the original rental location. One hour round trip out of my way, really??

Rating:

3.0

clerk was not informed or educated about products, inventory, protocol, formalities. not very helpful.

Rating:

3.0

Make sure they give ppl the correct info. I was told that the $40 day with .40 per mile would be a refund to me if I didn't use the day and mileage allowance. I was also told and emailed a letter of confirmation to pick it up at a location less than a mile from me but when the girl called for confirmation she said something that didn't make sense so when I inquired I realized she was expecting me to pick it up at a location 25 miles away which was not at all convenient. We agreed on picking it up earlier since we had to drive so far but when we arrived it took an hour because the truck was not yet processed into their system. Then the truck was dirty on the interior.