Customer Reviews for General Service Agency Inc
(U-Haul Neighborhood Dealer)

121 reviews

132 W 4th Ave   Holdrege, NE 68949

(308) 995-9386

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 12:00 pm
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(308) 995-9386

132 W 4th Ave
Holdrege, NE 68949

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 12:00 pm
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing..all great

Larry Duval 
Rating:
5.0

Customer did not leave a comment.

Liz Sanchez 
Rating:
5.0

Customer did not leave a comment.

LORI REINER 
Rating:
5.0

The staff was friendly and helpful.

Anthony Damato 
Rating:
5.0

Helped my son park the trailer

Jerome Holloway 
Rating:
5.0

Customer did not leave a comment.

Lori Reiner 
Rating:
5.0

Very nice and professional

Robert King 
Rating:
5.0

Customer did not leave a comment.

Pablo Aguila Delgado 
Rating:
2.0

More training employees.

Ed Hollingsworth 
Rating:
5.0

Good job!

Robert King 
Rating:
3.0

Customer did not leave a comment.

Ed Hollingsworth 
Rating:
4.0

Lot is very broken up getting into the lot to drop off trailer.

Chuck Mix 
Rating:
5.0

Nothing. Great service. Reasonably priced. Close to home.

Walter Salgado 
Rating:
3.0

location was closed when dropped off truck. easy to find and plenty of parking.

amanda williams 
Rating:
5.0

The whole process went great. Very accommodating.

Brian Gray 
Rating:
5.0

Customer did not leave a comment.

Sean Stark 
Rating:
5.0

Nothing there are the best there, nice people, real friendly, great service

Jimmy Nelson 
Rating:
4.0

Customer did not leave a comment.

Russell Harvey 
Rating:
5.0

I ended up taking the truck back after hours & it was nice being able to use the drop box.

Jayne Hasty 
Rating:
3.0

Customer did not leave a comment.

Andrew Smyth 
Rating:
5.0

Customer did not leave a comment.

COLE BIRKEL 
Rating:
4.0

I would have preferred picking up the equipment in Kearney and would have paid for this service. The truck was clean, however the trailer had seen better days. And the ratchet mechanism to tie town the front tires was almost unworkable they were so rusted through. And there was an out of balance issue with the tires over rough roads. Three times I stopped on Hwy 81 to check my tires within about ten miles. It felt like I was trying to land the space shuttle the steering wheel jerked and shimmied hard in my hands. Some sort of differential issue? Not sure. The jerking-about issue occurred several more times during the trip. Oh, and the gear shifter felt floppy as I tried to put into the correct gear. It seemed to not click solidly into place. Other than those worrisome issues, the trip went well and, my belongs were well protected. Thank you.

BARBARA GLATTER 
Rating:
5.0

excellent friendly service!

Tom Nelsen 
Rating:
5.0

Customer did not leave a comment.

jody jones 
Rating:
5.0

When I needed a few more days on my rental, they took care of it for me.

Chris Doyle 
Rating:
5.0

Customer did not leave a comment.

Dan Pouk 
Rating:
5.0

Customer did not leave a comment.

Timothy Lonowski 
Rating:
5.0

Customer did not leave a comment.

Claus Ranglack 
Rating:
5.0

Customer did not leave a comment.

Micki Lauby 
Rating:
5.0

Customer did not leave a comment.

pat nelson 
Rating:
3.0

Customer did not leave a comment.

James Gray 
Rating:
5.0

Customer did not leave a comment.

Dakota Fulk 
Rating:
5.0

You all do a fantastic job and are so helpful. I will always come to you for my renting needs.

Kay Schuler 
Rating:
3.0

The desktop site to log in to retrieve my code for the truck wasn't working. I had to download the app and that would have been nice to know in advance. The app even had issues with lagging and was a bit cumbersome and time consuming.

Emily Anderson 
Rating:
5.0

Customer did not leave a comment.

Brad Renken 
Rating:
5.0

Customer did not leave a comment.

Dan Snyder 
Rating:
5.0

Customer did not leave a comment.

Virginia Luna 
Rating:
5.0

Customer did not leave a comment.

Shelly Stump 
Rating:
5.0

Customer did not leave a comment.

Dustin Walker 
Rating:
5.0

Customer did not leave a comment.

Steve Volker 
Rating:
5.0

Customer did not leave a comment.

Jim Kent 
Rating:
3.0

Customer did not leave a comment.

Andrew Smyth 
Rating:
5.0

Customer did not leave a comment.

COLE BIRKEL 
Rating:
5.0

Customer did not leave a comment.

Zachary Carter 
Rating:
5.0

Customer did not leave a comment.

Karen Bendtsen 
Rating:
3.0

Was just an after hour drop

Gary Banks 
Rating:
5.0

Customer did not leave a comment.

Rick DeVoogd 
Rating:
3.0

I reserved a car trailer to be at this location with the truck, and it wasn't there at the time I had to move. I had to drive an additional 60 miles with gas for the truck to get the car trailer.

Bret Christen 
Rating:
5.0

Customer did not leave a comment.

Kristina Melton 
Rating:
5.0

Always a nice organized place to drop off the Uhaul. Location is very clean and inviting.

Lacey Bunger 
Rating:
5.0

Customer did not leave a comment.

John Pool 
Rating:
4.0

Customer did not leave a comment.

Tyler Bunger 
Rating:
5.0

Customer did not leave a comment.

Lacey Bunger 
Rating:
5.0

Customer did not leave a comment.

Christina Jacobs 
Rating:
5.0

Customer did not leave a comment.

SCOTT KINDALL 
Rating:
1.0

The truck was absolutely filthy,the employee that hooked up the tow dolly gave me wrong information on towing my truck,which resulted in destroying my transmission,I have never been so dissatisfied with a "reputable" company in my life,the damage to my truck may be unfixable,this needs to be addressed with absolute urgency

JUSTIN KRISTOFER WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN LUEVANO 
Rating:
4.0

Customer did not leave a comment.

DAVID RAMSEY 
Rating:
5.0

Customer did not leave a comment.

Dwayne Cuypers 
Rating:
5.0

Excellent

IVAN FORTOZO MONROY 
Rating:
3.0

I am question my starting mileage. Never took a picture at the start.

Michael Christensen 
Rating:
3.0

Remember to take a picture for your odometer before you leave..... I just got a bill for 900 extra miles. Not sure if you ever check the mileage after the are turned in or not.

Michael Christensen 
Rating:
5.0

Highly recommend! Very good representative.

MITCHEL SEYBOLD 
Rating:
5.0

Customer did not leave a comment.

RICK MANGEL 
Rating:
5.0

Customer did not leave a comment.

Clarke Nelson 
Rating:
3.0

windshield was a mess, covered with bug stuffing. difficulty with mobile app checkin - appointment was cancelled since were a couple of hours late. pain to get it reinstated since office was closed and had poor internet service.

Dana Haynes 
Rating:
4.0

The process to puck up.my truck was HORRIBLE! I couldn't find anywhere on the website to get my 4 digit code to get my key. I sat in the parking lot on Saturday for 2 hours, trying to get ahold of someonee. I was on hold for 45 minutes with never getting ahold of anyone with the 800#. VERT DUSSATISFUED with the pickup process. The instructions online did not work. I was so mad!

Ed Putnam 
Rating:
3.0

Customer did not leave a comment.

sumit gauchan 
Rating:
1.0

2 of the 3 12 volt didn’t work. We drove from Nebraska to Texas and the GPS had to use the port so could not charge our phones. Ended up buying a port that had 3 ports on it. One headlight was messed up. Luckily we didn’t drive much at night.

Lee Willson 
Rating:
4.0

Have equipment more available.

MICHAEL CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Gloria Mata 
Rating:
4.0

Customer did not leave a comment.

David Wilson 
Rating:
3.0

Mobile app use It was so much work to get our truck rental it took over 45mins just to get the code for the key and then another 30mins to be able to upload pictures of the truck

Encarnation T Lopez  
Rating:
5.0

Customer did not leave a comment.

Kim Schlatz 
Rating:
4.0

Customer did not leave a comment.

ROGER EARHART 
Rating:
2.0

Customer did not leave a comment.

SCOTT CHAPUT 
Rating:
5.0

Customer did not leave a comment.

SHERI WILSON 
Rating:
5.0

They take great pride in dealing with their customers either returning equipment or renting equipment I would highly recommend them

Kevin Gaffney 
Rating:
5.0

Great staff

Robert Stark 
Rating:
5.0

Outstanding service at this end.

ROBERT STARK 
Rating:
5.0

Customer did not leave a comment.

ANITA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Kevin Gaffney 
Rating:
4.0

Trailer was beat up but worked.

Joseph Steinhour 
Rating:
5.0

Customer did not leave a comment.

Mohan chaudhari 
Rating:
5.0

The 2nd larger trailer was much better and ran smoothly.

joanne marsh 
Rating:
3.0

Check equipment carefully

CHRISTOPHER MALONEY 
Rating:
5.0

Customer did not leave a comment.

Lori Pascale 
Rating:
5.0

great service

JACQUELINE RAE CAVANAUGH 
Rating:
5.0

Customer did not leave a comment.

Kenneth Elder 
Rating:
5.0

Customer did not leave a comment.

James Barger 
Rating:
3.0

Customer did not leave a comment.

Cindy Borer 
Rating:
5.0

Customer did not leave a comment.

Mark Butler 
Rating:
5.0

Customer did not leave a comment.

Jorden Dick 
Rating:
5.0

Customer did not leave a comment.

Brandon Smith 
Rating:
4.0

Awesome people. Very inviting.

David Padgett 
Rating:
5.0

Everything was wonderful and there were no problems. Everyone was very helpful.

SALLY FIELDS 
Rating:
5.0

Dropping truck back off here in Jacksonville, Fla was a complete pain in the rear- got hung up on 10 times on the 800 # before I finally got through- had to goto 5 different places before I was able to finally drop off the truck

John Kasian 
Rating:
4.0

Customer did not leave a comment.

NATHAN PETERSON 
Rating:
5.0

Customer did not leave a comment.

Tim Stortz 
Rating:
5.0

Customer did not leave a comment.

Lauren Jantzi 
No reviews have been submitted for this location.

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