Customer Reviews for General Rental Center
(Distribuidor de U-Haul del vecindario)

2,395 comentarios

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 7/3/2022 - 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 7/3/2022 - 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pat M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy F. 
Clasificación:
4.0

The ramp would not go back into place after it was put down. I secured the ramp with straps and the lock so that it was safe to drive back.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

LOVE RENTING AT THIS LOCATION-PEOPLE ARE FRIENDLY ITEM ALWAYS READY AND FLEXABLE RETURN POLICY. I DRIVE AN EXTRA 10 MILES TO RENT AT THIS FACILITY INSTEAD OF THE LOCATIONS CLOSER TO WHERE I LIVE. WILL RENT AGAIN! THANK YOU!

Derek V. 
Clasificación:
3.0

El cliente no dejó un comentario.

gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

Great storage for my car, easy access from the lot, well maintained and very secure, would use the facilities again.

Paul S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYNE V. 
Clasificación:
4.0

Parking lot was tight for a 26ft truck but all is well.

steven M. 
Clasificación:
3.0

Truck was not clean.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

Did after hours drop.

Tom M. 
Clasificación:
5.0

Perfect transaction. No improvements needed.

Garth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jam M. 
Clasificación:
5.0

Nothing. Excellent service

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Mike is the shiznit-call him or go in!

Marilou C. 
Clasificación:
5.0

I was very pleased with the attentiveness of the service provided; especially in making some adjustments to my original reservations.

Roger W. 
Clasificación:
5.0

Great customer service! Everything was ready for me with the truck when I arrived in the morning to pick it up. They did not charge me for the late night drop off. I will rent again from this location.

Nazmul R. 
Clasificación:
5.0

Best selection for 50 miles around. Always friendly knowledgeable, a pleasure to deal with. Highly recommend for all of your UHaul , party rental and equipment rental needs!!

KELLY L. 
Clasificación:
2.0

Overall, this was not a great experience. I'm not sure ultimately whose fault it is but we were stuck in the parking lot pushing 2 hours waiting on customer service because the link was not available through the app to get the process started. After waiting 45 minutes for a call back, the representative was able to get the link up and running to submit the photos. Everything else went smoothly after that but I likely would not do this self service process again with U-Haul.

Andrew K. 
Clasificación:
5.0

Nothing I can think of thanks will rent again

Robert L. 
Clasificación:
5.0

Nothing. Was great.

William M. 
Clasificación:
5.0

friendly and great service

DAVID B. 
Clasificación:
5.0

Offer some type of device to help dampen the noise associated with having the trailer hitched up to the vehicle while traveling. The constant bang when going over uneven road surfaces gets annoying, I know not much can be done, but there has to be some type of dampening device that lessen the noise associated with towing a trailer.

Paul B. 
Clasificación:
3.0

It would have been nice to know ahead of time change of location of rental. To many locations in a market.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doowon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ted P. 
Clasificación:
5.0

Staff is friendly, knowledgeable and very organized. Truck is always ready and in great condition.

JOSEPH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

I've been using this location for more than 10 years very polite people and easy to deal with one of the better U-Hauls rental centers I've been to

al N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
5.0

Staff was friendly and helpful for getting a last minute rental, many thanks.

Tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taran L. 
Clasificación:
5.0

All was as expected from prior visits. Good place to do business.

Garth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY S. 
Clasificación:
5.0

Second time in a week I used this location. Specifically because they were friendly fast and professional. I drove 38 miles just for this location because if this.

Henry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

Great customer service. And fast.

Henry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JuanJ F. 
Clasificación:
5.0

Truck has seen it's day. Inside was clean but very worn.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra D. 
Clasificación:
5.0

Seamless transaction picking up and returning. Great people.

michael W. 
Clasificación:
5.0

A + for facility but a F- for U-Haul roadside assistance. We're going to charge $250. To come out connection.

BARBARA N. 
Clasificación:
5.0

Everything was perfect! Thank you General Rental Center!

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

This Uhaul rental location is by far the best I've used. The manager is friendly, professional, and keeps his vehicles clean and well-maintained.

Laurie S. 
Clasificación:
3.0

Check the gas gage. I paid 4 1/2 gallons to go 21 miles.

SUSAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
3.0

It takes SO LONG to verify information to get the keys with online check-in. Honestly I almost gave up and drove away.

Zachary T. 
Clasificación:
4.0

The truck has seen it's day. With 195K miles it was worn out, inside and out. Clean, but a little old.

Mark M. 
Clasificación:
4.0

The fixed location of the hand truck and the extra furniture pads at the rear end of the truck impeded loading in that area. Unlatching the hand truck and breaking seal would create an additional charge even if it wasn't used. It was in the way. If the customer declines the additional rental of an item don't put it in the truck. Other than that the service and personnel were very accommodating and personable. A good experience.

DouglasJ W. 
Clasificación:
5.0

Brakes did not work on trailer. Could not haul car.

Ron H. 
Clasificación:
5.0

Very accommodating! Allowed me to pick up vehicle a little early ahead of coming snow storm. Great service

Brian K. 
Clasificación:
5.0

Over the last month, I've used this location three times and plan to use it twice more in the next two weeks. It is the best U-haul location that I have ever used.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

The best U-Haul location that I have rented from.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

Great People. Great Service

GAETANO M. 
Clasificación:
2.0

Inside truck was dirty with mud and parking issues caused me miney Never again will i use Uhaul

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler A.  |  Overall Experience 
Clasificación:
5.0

Everything was well done.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Very helpful and accommodating and overall good experience.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

The establishment was very nice. The truck that I eventually got suited my needs. I didn't get the dolly but most likely due to the mishap from the first truck. Upon entering the establishment, I rang the bell for service and was greeted right away with a younger masked woman. I explained that I was having issues on the app obtaining the truck. She obliged but something didn't feel right. Almost like she didn't want to help. She confirmed that I was keeping the truck over night and asked if I was coming back to get my car. I stayed yes and before I could say anything she just blurted out by 4. Her tone wasn't friendly. It's customer service. She could have simply stated that the gates would be locked up by 4 and I would have to come by then. It was simply by 4. In a very short tone. I got the keys and went to the truck. Very cold day. The key would not go into the ignition. I took it out and tried again. I put it in the ignition and turned it and the key broke immediately. I went back inside after only being outside a matter a minute or two. Just enough time to start the truck and told her the key broke. She got her manager and they got me another truck. What's upsetting is that they use radios for communication and while he's outside, he asked her over the radio about charging me for the key that I broke. She didn't say anything to me about it. A few mins go by while she's doing then paperwork for the new truck and I ask about “said question”. She stated that I broke they key and would have to replace it as well as any charges of removing the ignition if that had to be done. I immediately said that I was disputing that charge and I didn't feel that I did anything. It's extremely cold, and I didn't do anything abusive to the key. Just turned it. Her response. “I figured”. Meaning she figured I was goi g to dispute that charge. I moved my car from inside the gate and parked next to the other trucks because now I wasn't able to keep it over night due to another reservation for the new truck. Again, another inconvenience. I wouldn't have rented over night if I didn't need it. Now I have to do every as fast as I could and not according to what I booked. When I got to the new truck I asked the manager. “So what's up” can you talk to me about this key situation. He said that I broke the key so I should have to pay for it. I expressed that, that is the poorest customer service ever. I never even left the property, I simply tried to start the truck. I expressed the temperature outside and because it was cold maybe the ignition was stuck or the key was already weakened at some point. He said he would make a phone call and never got back to me. I'm assuming at this point I'm not being charged but haven't heard anything. Uhaul is a huge company. The company that is an authorized reatauler for them is a huge company. I own my own business. Customer service 101. You don't treat someone like that. Had I left the parking lot and had it for hours and broke it, I wouldn't have had a leg to stand on, but I couldn't even start it from the parking spot upon pick up.

Robbie S. 
Clasificación:
5.0

Your website to pick up keys is incredibly genius but I have the worst luck with it. Every time I use it the browser crashes, then I need to restart. It took me almost an hour to get inside my rental truck this morning. My experience overall was good but I will definitely be going to the counter from now on to pick up my keys.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANNE S. 
Clasificación:
2.0

Door on trailer was very hard to operate as was latch- rusty

BARBARA D. 
Clasificación:
5.0

The folks at General Rental are the best hands down. Its so quick and efficient when I rent a truck in person. Will continue to rent in person...As far as the Uhaul APP and process. THAT WAS A NIGHTMARE.So ridiculous

Nino M. 
Clasificación:
4.0

It takes soooo long to check-in and get approved to take the trucks. I would rather talk with a person, but that's just me.

Meghan P. 
Clasificación:
4.0

Great experience from start to finish, Made reservation for a van and it was available and ready on time. Office personnel were friendly and helpful. There was a gentleman in front of me that didn't seem to have much money and the representative allowed him to rent a truck the entire holiday weekend for the price of a two day rental. Very kind and great holiday spirit! The only negative I had were the seats had some animal hair on them but if that's the worse thing I had to deal with then I am happy. Easy return after hours. Would recommend this location over the others in our area.

THERESA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

Very positive experience!

RYAN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lindsay P. 
Clasificación:
5.0

The best rental location for an abundance of equipment and UHauls in the Northern PGH/S. West Butler area.

DYLAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN S. 
Clasificación:
5.0

The inside of the trailer was a bit dirty and I used a drop cloth to keep the white furniture from getting soiled but other than that everything went smooth!!! Thanks for the easy rental arrangement!

Matthew J. 
Clasificación:
5.0

This location is my go to uhaul spot. They are always prepared and friendly

Brett P. 
Clasificación:
5.0

1) I needed to rent a utility trailer. When I made my reservation, I provided the information about my vehicle. I was surprised that I had to purchase an adapter in order to connect the trailer wiring to my vehicle. 2) Less than 2 miles after leaving the rental location, the trailer lights stopped working. I had to return to the rental location and swapped trailers. The lights of the second trailer worked flawlessly.

KEYKHOSROW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Nothing! Excellent service and product (truck).

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY L.  |  Overall Experience 
Clasificación:
1.0

I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Jeff H. | Reservación
Clasificación:
2.0

I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.

Gloria D. | Reservación
Clasificación:
5.0

The storage facility was easy to find and to get into, the staff were more than helpful with my reservation. Awesome customer service and I would recommend them to anyone!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Awesome experience, any issues I had were addressed with ease.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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