Customer Reviews for General Rental Center
(U-Haul Neighborhood Dealer)

2,729 reviews

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roger Jones 
Rating:
3.0

Small area to drop off after hours. Process had key drop off but could have had better instructions as to what to do with the contract. Area is harder to get to and the space was limited due to 2 other trucks also being dropped off

Ronald Andro 
Rating:
5.0

Perhaps offer a spare tire as an option for long-haul trips?

KENNETH DOCCHIO 
Rating:
5.0

Customer did not leave a comment.

AMBER HAMILTON 
Rating:
5.0

Great team! Thank you very much!!!

Dmitry Targansky 
Rating:
5.0

Customer did not leave a comment.

John Schaffer 
Rating:
5.0

Super new and clean uhaul, love going with you guys for all my rental needs.

ryan miller 
Rating:
5.0

Everyone at the site was professional and kind. We have used this location on more than one instance and will continue to do so! Thank you !

Deborah Winings 
Rating:
5.0

Great service and no issues.

Brian Gleeson 
Rating:
5.0

Customer did not leave a comment.

Anthony Braun 
Rating:
3.0

Customer did not leave a comment.

JASON BROERMAN 
Rating:
5.0

Worked great to drop off! 😊

scott lockwood 
Rating:
5.0

Nothing! Best place to rent anything!

Christopher Bogdon 
Rating:
5.0

Customer did not leave a comment.

Shelley Tomasic 
Rating:
4.0

The truck I rented was not really in that good of shape, tires were pretty worn down. Wind shield was very dirty and their was no washer fluid, it wash completely empty , their was a couple large wide sticky Look like sticker glue on windshield For maybe a large sign that was taken off. And some small cracks in windshield. Large rip in driver seat, cracks on dash and devices. Seem like truck was hard on gas, not sure but I tried to drive in the green gas quality range. I went I think 117 miles, put in 12 gallons, average 9.75 miles,I was Just moving some kitchen cabinets, maybe that's normal I don't know. What do you think if you rented this truck ? 1 more suggestion a truck user manual would be really nice to have in the truck if possible. Now on the good side of company. I was glad trucks were available with no prior notice. Your employee staff was very kind and helpful and efficient through the process and customer support. The process of renting the truck was a breeze, I would rent from you again and strongly recommend it to others.

Raymond Weibel 
Rating:
5.0

General Rental is great.

John Moore 
Rating:
5.0

Customer service at General Rental Center in Cranberry Twp was excellent. Thank you for an easy experience.

Tim Freshly 
Rating:
5.0

Customer did not leave a comment.

Joseph Habovick 
Rating:
5.0

General Rental Center is a top-notch business!a A-plus!

Thomas Germusa 
Rating:
5.0

My rental experience went smoothly and the agent was very professional and accommodating.

peggy detillio X 
Rating:
5.0

Mike was very helpful and got me in and out quickly without any problems. I highly recommend U-HAUL at this location!

Michael Finch 
Rating:
5.0

Customer did not leave a comment.

Kishor Patel 
Rating:
5.0

Customer did not leave a comment.

Timothy Boyd 
Rating:
3.0

Customer did not leave a comment.

Olivia Chuzie 
Rating:
4.0

Process could have been a bit smoother. Woman was nice. Had some computer issues that slowed down the process. Had to get a maintenance guy to open the back door because it was frozen. Also, when they pulled the truck out, they left it running, which burns fuel that I need to replace. Don't do that. Also, I am sick of having to verify stuff through the app, etc.

Michael Alleruzzo 
Rating:
5.0

The lady at the front desk could stand to smile once in a while, but the yard man was great, very helpful.

Fred Bean 
Rating:
5.0

Customer did not leave a comment.

Brian Delaney 
Rating:
5.0

Customer did not leave a comment.

Stephen Prouty 
Rating:
5.0

Great experience! Thanks a lot!

Slava Martyn 
Rating:
5.0

Customer did not leave a comment.

Todd White 
Rating:
5.0

Customer did not leave a comment.

Charles Witkowski 
Rating:
5.0

Customer did not leave a comment.

Sarah Carter 
Rating:
5.0

Although the trailer U rented was clean, it seemed to have seem many previous rentals.

Chris Ciani 
Rating:
5.0

Great service. Thank you.

James Rockney 
Rating:
5.0

We started the pickup on the app but it wouldn't complete. Fortunately, this location had people on site and they took care of it inside. We have rented from an unmanned location in Evans City, PA in the past and that would have been unacceptable. Maybe look into the reliability of the app. Otherwise it was perfect!

Erin O'Brien 
Rating:
5.0

Customer did not leave a comment.

GARY WINGERT 
Rating:
5.0

Customer did not leave a comment.

Andy Snyder 
Rating:
5.0

The lady helping me at General Rental was great and the trailer worked without any problems. I will definitely go back and rent again.

Brian Harrer 
Rating:
5.0

Customer did not leave a comment.

DAVID PATRICK 
Rating:
5.0

Customer did not leave a comment.

Cindy Hatfield 
Rating:
5.0

Was able to get a rental pretty quick for what I needed. Service was great at a decent price.

Mark Kolich 
Rating:
5.0

Customer did not leave a comment.

Deborah Morrow 
Rating:
5.0

Worst trailer I have rented from you. Dirty, rusty, and poorly maintained. The sliding door was so rusty that it barely opened. The decals on the outside were peeling off. Overly very unsightly, and not a credit to your reputation.

Joseph Hernandez-Cuebas 
Rating:
5.0

Would recommend that the staff have information on where boxes and packaging materials could be disposed of. Had the go to the local landfill rather than a recycling center.

Darrell Stanley 
Rating:
5.0

A walk through of after hours checkout would have been nice. The drop off lot is a little isolated. I would have liked to get through that more quickly.

Joanna Shanoski 
Rating:
5.0

The fact that the estimated milage was NOT readjusted upon return (67 miles LESS then estimated) and money for less milage was not credited, was NOT anticipated or appreciated. I view this as unfair. The return location was excellent and they made the return simple. Money back was expected but did NOT occur. You can contact me at my email address (robert.biase@evoqua.com) if you want to issue a credit.

Robert Biase 
Rating:
5.0

Customer did not leave a comment.

Sam Barill 
Rating:
5.0

Customer did not leave a comment.

ALYSSA PYER 
Rating:
5.0

Your phone sign up and verification is horrible. Agonizing. Won’t let me focus phone on drivers license was blurry (automatically takes it). Had to do 4 times. Verification process froze up repeatedly. Had to start over ( had 5 bars of signal) wasted almost an hour of my time. Was late picking up friends to help move. Ruined day.

Michael Clougherty 
Rating:
5.0

Customer did not leave a comment.

Don Patton 
Rating:
5.0

Great service and friendly environment

MARTIN STOUGHTON 
Rating:
5.0

This is probably my third time here and I was very pleased with everyone there. Although I did see a problem with the bill when it came in my email I guess I should have gone inside to get a bill. The bill was $30 higher than what we agreed on when I picked it 11/15/23

Robert Fullerton 
Rating:
2.0

Our truck was dirty upon pick-up. It had leftover plastic garbage in the bak. It also was missing a dolly and the blankets we requested. We were charged extra for a dolly and blanket that were not on the truck and have not received a refunded amount

DEMI CASALE-MCNEILL 
Rating:
4.0

You need to hire some new UX/UI designers. I used the app on my phone to pick up and drop off the truck and it was extremely cumbersome.

Paul Snyder 
Rating:
5.0

Customer did not leave a comment.

Robert Mallery 
Rating:
5.0

Customer did not leave a comment.

Robin Artz 
Rating:
4.0

The app did not work well at all for getting the truck or returning it. Had to call to get a link to a website that worked for drop off. Terrible experience with the app.

Bernard Rafferty 
Rating:
5.0

Customer did not leave a comment.

Ira Finkelstein 
Rating:
5.0

Great place!

Daryl Peterson 
Rating:
5.0

Customer did not leave a comment.

mark irwin 
Rating:
5.0

Customer did not leave a comment.

Robin Howland 
Rating:
5.0

They did not have the original truck I requested, but the quickly came up with another solution. excellent service.

John Krolicki 
Rating:
3.0

To start, I was told the 26’ was the only truck that had a ramp. I asked two different employees and both said 26’ only. So I opted for the larger truck and I only needed to move 4 large file cabinets, but needed the ramp, so my truck was way oversized. When I got there I seen the smaller trucks had the ramp or I would’ve gotten that one but I was “stuck.” Then, it took us 40 min to “Get my truck” through the app. I literally hated this long annoying process. I work w computers and apps daily and found to totally cumbersome. I’d rather deal with an actual human. When we were on our way back, I texted through chat to ask if we had to add fuel back in the truck. (Nothing anywhere told us that we had to add fuel at end.) They told me to fill back to half only. Well, when you fill a truck to half you have to keep stopping, taking nozzle out and turning truck on to keep checking you’re not going over. Why aren’t you just having customers fill it all the way up? I was pretty disappointed with the whole process from start to finish. It added unnecessary stress we really didn’t need.

Kara Cater 
Rating:
5.0

The timing flexibility was helpful. Very nice people at this location.

WALTER DRESCHER 
Rating:
4.0

Advise customers that when renting a truck larger than 14,000 GW they buy insurance coverage. Personal insurance does not cover any vehicle larger than 14,000 lbs GW. Though I was offered insurance on a 26ft truck rental I was not advised by the U Haul representative of the probable personal liability if I refused the U haul insurance. That advice would have compelled me to purchase the renters insurance and would have been positive customer service.

steve mccarthy 
Rating:
5.0

Customer service at General Rental is always excellent.

JOSEPH ZINGARO 
Rating:
5.0

Customer did not leave a comment.

Scott Parsons 
Rating:
5.0

Friendly and efficient people.

John Berthold 
Rating:
5.0

All of the online and in-app verifications and multiple steps to get the vehicle out of the parking lot and check the vehicle back in, perhaps you should click clients know that they should plan an extra 30 minutes for that process. This is for corporate U-Haul not for the local U-Haul franchise that I worked with. They were fantastic!

Lynda Simpson 
Rating:
5.0

Customer did not leave a comment.

Roger Jones 
Rating:
5.0

Customer did not leave a comment.

Christopher Smith 
Rating:
5.0

I've been using this same location for 25 plus years very happy with them

al nannini 
Rating:
5.0

Customer did not leave a comment.

lorene WOLFF 
Rating:
5.0

Customer did not leave a comment.

Maria Lutz 
Rating:
5.0

Nothing of note. I'm a repeat customer of General Rental Center. And I always receive prompt, courteous service.

Dean Will 
Rating:
5.0

Customer did not leave a comment.

Joseph Martin 
Rating:
5.0

Customer did not leave a comment.

Paul Audino 
Rating:
5.0

Customer did not leave a comment.

Robin Howland 
Rating:
5.0

Customer did not leave a comment.

Allan Pennoyer 
Rating:
5.0

Customer did not leave a comment.

Paul Audino 
Rating:
3.0

The truck I was assigned was the oldest, most beat up truck I’ve ever received from U-Haul. The side were completely scratched up, the seats inside were ripped, and the side fairings were all dented up and large pieces of them were torn off. I was embarrassed to be seen in it in my new neighborhood.

Daniel Ligman 
Rating:
5.0

Outstanding location!

Josh Taylor 
Rating:
5.0

Nothing of note. I'm a repeat customer at United Rental Center. And I find their service to be outstanding consistently.

Dean Will 
Rating:
5.0

Customer did not leave a comment.

Julia Herrle 
Rating:
3.0

Customer did not leave a comment.

John Kovak 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ZINGARO 
Rating:
5.0

Customer did not leave a comment.

Paul Audino 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DILLON 
Rating:
5.0

Great service, Mike is excellent, would refer anyone to him.

Michael Pliskaner 
Rating:
4.0

The location is easy to find and conveniet

AFONSO C SILVA 
Rating:
5.0

Customer did not leave a comment.

robert walk 
Rating:
5.0

Extremely friendly staff and truck rental is always available and reliable.

JOSEPH ZINGARO 
Rating:
5.0

Customer did not leave a comment.

E J Gorski 
Rating:
5.0

Customer did not leave a comment.

Chris Sarich 
Rating:
5.0

Customer did not leave a comment.

Allan Pennoyer 
Rating:
5.0

Becky and staff are always pleasant and easy to work with.

CARYL BIEL  |  Overall Experience 
Rating:
5.0

Fast, friendly, and easy!

Shelby Reirden 
Rating:
5.0

Dropped equipment while facility was closed so we didn’t have any contact with personnel at this facility.

Ellen Abbott 
Rating:
1.0

The parking lot was small and tight to get into and maneuver around.

John Bocchi 
Rating:
4.0

Customer did not leave a comment.

KEVIN NICOLSON 
Rating:
5.0

Customer did not leave a comment.

Robert Hartman 
Rating:
5.0

Will probably be back after boating season.

Steve Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Strother  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Grassell  |  Overall Experience 
Rating:
5.0

A GREAT storage facility. Staff were very kind and made the whole process insanely easy. Storage units themselves are well maintained and secure. I would highly recommend them as a first choice for any storage needs.

Jonah Dybas  |  Overall Experience 
Rating:
5.0

This storage facility and staff were great. You could access your unit 24/7 by use of your gate code. Everything was secure and kept neat. The staff made everything simple and easy. Will definitely rent with them when I need unit in the future. Thank you for a pleasant experience.

Davae Boyersmith  |  Overall Experience 
Rating:
5.0

Great storage for my car, easy access from the lot, well maintained and very secure, would use the facilities again.

Paul Schulze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY LOOMIS  |  Overall Experience 
Rating:
1.0

I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Jeff Hertweck  |  Reservation 
Rating:
2.0

I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.

Gloria DePaolis  |  Reservation 
Rating:
5.0

The storage facility was easy to find and to get into, the staff were more than helpful with my reservation. Awesome customer service and I would recommend them to anyone!

Privacy Request  |  First Impressions 
Rating:
5.0

Awesome experience, any issues I had were addressed with ease.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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