Customer Reviews for General Rental Center
(U-Haul Neighborhood Dealer)

2,507 comentarios

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Horario

  • Mon–Fri
    8 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

I turned the truck in after-hours but did notice that the dozen or so trucks that were on their lot were all sparkling clean. Sue wish mine would have been that clean.

Herb S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
1.0

Customer service representative not friendly, helpful or knowledgeable of location to assist. Believe the gentlemens name was John and he was irritated that I didn't understand the process. I was not aware the location was not open and I needed to do a process to get truck myself.

Meredith P. 
Clasificación:
3.0

I was met outside, so I never went inside the building. Response time was super fast (returned a trailer) and I was done within 3 minutes. It could use a bigger sign; at first I wasn't sure I was in the right place until I saw the trucks in the back.

Brooke W. 
Clasificación:
5.0

General Rental Center was fantastic and using the UHaul App was way better than I expected. The pickup and return were seamless and it went way better than I anticipated having to use the app after business hours. Thank you for a very enjoyable rental experience.

DENISE H. 
Clasificación:
5.0

The good people at General rental in Cranberry Pennsylvania take care of you! A huge beautiful warehouse of Packed with everything you can think of to rent! EZ online or at the front desk! Can't recommend them anymore!

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Talbeb T. 
Clasificación:
4.0

They gave me a drop-off point that was not even remotely close to my move-in point. I had to negotiate a price that reflected their mistake. I requested the drop-off point closest to my move-in location and they would not give it to me. So I had to argue it on the other end. The guy also misrepresented the process and said I could take it to the closest point, without telling me I would be charged a extra fee. Luckily, I spoke to U-Haul before I delivered the trailer and was told about the fee. So I took it to the assigned point, which made me go over my mileage. It was that far away.

Kathy Ann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
4.0

The UHaul app sucks it simply does not work and is not user friendly

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

Easy mobile pickup and drop off. Instructions were clear via mobile process. Vehicle was prepped and ready to go. Totally seamless.

Suresh M. 
Clasificación:
3.0

They were closed as we dropped it off on a weekend.

Clifton E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

General Rental Center Rocks!

MICHAEL H. 
Clasificación:
5.0

If you need to rent anything, this is the place to do it! Great location. A++

James C. 
Clasificación:
5.0

Fast and easy.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew W. 
Clasificación:
5.0

Very good experience and the people at General Rental were great.

Brian H. 
Clasificación:
5.0

there isn't anything you can d0 to improve / Counter and service people were very nice

ROBERT F. 
Clasificación:
5.0

Nothing. Perfect dealer.

Christopher V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lori G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W. 
Clasificación:
5.0

Add a darn trailer jack to these trailers!! I can't always leave the trailer attached and they are dangerously heavy when unloaded and impossible when loaded to unhitch. I'm forced to use a car jack which is another danger since it's not optimal for jacking a trailer. Come on man!

Albert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

You guys are doing great , keep doing what you do.

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
3.0

Same 24/7 process was tedious. Why are we doing the work of the attendant? Having to take pictures of every little item and try to upload on an app that has random delays and lag and not very mobile friendly is frustrating, especially when you just want to return the vehicle and leave. It's another 20 minutes process to check out.

Brad M. 
Clasificación:
5.0

Best rental facility around!

Mike C. 
Clasificación:
5.0

improve on instructions to pick up the trucks, it wasn't easy to doit, thankfully call center help was the best, other thing is to have smaller trucks with EZ ramps, i had to drive a 24 feet truck because there were non smallest truck with ez ramp

Carlos M. 
Clasificación:
5.0

Nothing! Everything was very quick and smooth for the check out. They even have very nice gentleman that hook the trailers up for you and check your lights. Every other dealership should emulate thier example.

Brendan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  Overall Experience 
Clasificación:
5.0

I don't have a negative comment to make. They run a terrific business. Customer service is the best you will find anywhere. Their equipment is always in excellent condition . Everyone is genuinely friendly and engaging. I drive 10 miles out of my way; passing one other Uhaul rental business, to get there. I recommend them to others all the time.

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen N. 
Clasificación:
5.0

I would prefer if uhaul would delete my credit card information once used. I learned that it was in your system and I would ask that it be removed. Thanks.

Garth L. 
Clasificación:
5.0

No waiting. Great pick up and drop off service. I'll definitely rent Uhaul trailers from General Tental Center soon!

Dean W. 
Clasificación:
4.0

El cliente no dejó un comentario.

donald J. 
Clasificación:
5.0

General Rental Center is fantastic!

Paul A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

Painless, proficient, and professional. Outstanding facility.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
3.0

The key drop off box needs to be highlighted. I almost placed Uhaul key in another lock box next to truck drop off location. Better lighting would be helpful too.

George K. 
Clasificación:
3.0

I rented a dolly and it was not in the truck. Also, the cup holders/dash in the cab were dirty. Finally, there was less than a 1/4 tank of gas upon pick up, forcing me to fill up before my move.

Kim G. 
Clasificación:
5.0

The only issues we had were with mobile pickup; for some reason we couldn't get logged in, even after calling tech support to unlock the account. But we were only there half an hour before the location opened so we were able to get a staff member to help us, and they were great, so in the end it wasn't a big deal.

Laura E. 
Clasificación:
1.0

I did not rent anything from uhaul. Someone rented equipment under my name, without my permission. whoever was working the counter should have checked the person's ID.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

I went a little out of my way to rent from here to make sure that I would interact with a person instead of an app, etc., to reduce the possibility of having a frustrating, confusing experience, and I'm really glad I did! The lady who waited on me was very friendly, super helpful, and a real pleasure to do business with. ¡Gracias de nuevo!

Jeff W. 
Clasificación:
5.0

Your computerized check in on the cell phone is not usable. It took me over an hour just to log in to my account. Then the part about the driver license photo did not work. But Mike Hall went above and beyond by coming in on Sunday to help me with check in.

Dwight B. 
Clasificación:
5.0

I've rented from this company multiple times, and each time I am just as pleased.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Fantastic

WALTER D. 
Clasificación:
5.0

A GREAT storage facility. Staff were very kind and made the whole process insanely easy. Storage units themselves are well maintained and secure. I would highly recommend them as a first choice for any storage needs.

Jonah D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

always had good service here

Robb M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

I was able to drop off the trailer and truck at the same location

mark F. 
Clasificación:
5.0

Very great staff

Kelli R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN S. 
Clasificación:
5.0

Had to wait for the back light to be checked and fixed. Took about 15 minutes. The left trailer turn signal light did not work and had to be fixed. Test or verify equipment prior to leasing it again.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arash B. 
Clasificación:
5.0

Friendly employees, vehicle was new and clean, process was simple.

Kerry W. 
Clasificación:
4.0

Make it easier to pick up the truck

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W. 
Clasificación:
5.0

The truck I rented wreaked of gasoline in the cargo area. I didn't open the cargo door to check out the cargo area untilI I got to my job site and then it was too late to change trucks because my crew was already on site. I was very disappointed that the truck wasn't inspected before I rented it.

Thomas B. 
Clasificación:
5.0

This storage facility and staff were great. You could access your unit 24/7 by use of your gate code. Everything was secure and kept neat. The staff made everything simple and easy. Will definitely rent with them when I need unit in the future. Thank you for a pleasant experience.

Davae B.  |  Overall Experience 
Clasificación:
5.0

Very nice people and very helpful

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keliah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY K. 
Clasificación:
5.0

We realized we left a wallet in the truck after we returned it. Even tho it was after closing I called about retrieving it and left a message. Shortly after, my call was returned and thankfully we were able to pick it up. Thank you Mike!

Cathy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasser A. 
Clasificación:
5.0

I would like to see UHaul offer a 6x12 trailer with a 6 foot wide ramp for hauling UTVs

Martin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana W. 
Clasificación:
5.0

Great storage for my car, easy access from the lot, well maintained and very secure, would use the facilities again.

Paul S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY L.  |  Overall Experience 
Clasificación:
1.0

I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Jeff H. | Reservación
Clasificación:
2.0

I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.

Gloria D. | Reservación
Clasificación:
5.0

The storage facility was easy to find and to get into, the staff were more than helpful with my reservation. Awesome customer service and I would recommend them to anyone!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Awesome experience, any issues I had were addressed with ease.

Privacy R.  |  First Impressions 
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