I returned the truck at 7pm the evening before it was due the next day, but kept the key to avoid the $20 charge for U Haul checking the truck in after business hours. I returned in the morning in another vehicle at 9:30 am with the key before my due date time and was harassed because the agent couldn't find the key and threatened to charge an additional day because he said the truck could not be checked in without the key. The agent did not charge me for an additional day, but harassed me for not parking the truck according to signs he said were at the drop location. All in all, I would prefer never to return to this site either. After talking to people in the area, apparently this agent has a reputation for this kind of behavior. If I could avoid renting U Haul equipment, I would never rent another piece of equipment again from U Haul.
garry P
Customer Reviews for Gavons Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy we talked to was rude double charged fuel and not helpful. Not sure I would use uhaul again after this experience.
William Bthey were very helpful. they went above and beyond helping us with truck availability. returning truck was very easy also. would highly recommend them.
James EI had a great experience with this location. The guys there were great. Uhaul itself should be more accommodating to its customers though. I have a Uhaul dealer 5 minutes from my house, but had to drive 35 miles to pick up a rental and a dolly. If my location didn't have a dolly, one should have been delivered for me to use.
JOHN WRich and Gary went above and beyond to help me out of a jam while traveling. If I'm ever in the area again, I'd rent from here. Folks in or around Colby, if you're moving or need to transport stuff around, go see Rich and Gary. You won't be disappointed.
WILLIAM LThey were great! They had what I needed. The gentleman got me all hooked up and done in a short amount of time. They were friendly and personable.
Chritine GDropped off without issues. Didn’t know I needed to take a picture of mileage and gas amount until after I dropped off the keys in the lock box. Customer service handled everything efficiently.
Laike DExcellent service and great to deal with
roy eHave a truck full of gas.
Tracy RPrompt and friendly business!
Amanda II dropped the truck off after hours, but I did come to the location earlier to rent a dolly. The gentleman was courteous and helpful.
Robin BThe guys at the drop off in Colby are super nice and so helpful. They get 10 stars in my opinion.
sherry wN/A
Dave AWe understand we were extremely tired and forgot to gas up the uhaul before the return, so we were expectingto pay for that. But we did clean it and we were not refunded $25 and we were not refunded the mileage we didn't use either, like they told us in Ft Morgan, CO. Overall I'm very disappointed with Uhaul as a company and the kind of customer service it provided us this trip was unsatisfactory.
Julie BNothing all good
Steve LOrdered an appliance dolly with my reservation. When I went to pick it up was told that they didn't have one. Just another reason to move out of small town america!!
Stacy AWorked with them the last time and was charged over $30 for 5/8 vs 3/4 tank of gas and it was 3/4.
Geoffrey STruck was returned with exactly the amount of fuel I picked it up with. Needle was just below 3/4 of a tank. Not at 5/8 of a tank. I am then charged for another 6 gallons of fuel. That’s ridiculous that I have to pay for more than I used. I explained this to the drop of store and the response was that I should take a picture of the fuel gauge the next time. Or I just use a different company. Thanks
Geoffrey SWhy a 66 year old man had to load his car on the dolly by myself unless he paid another $20? Took me 45 minutes to get this done, but I did!
Fulton PWhen I went in I was told they wouldnt charge my card until i delivered the Uhaul back. That was a lie. I was also told that I had to choose where i would deliver it back to and I couldn't change the destination location because the delivery location was on the contract. That was a lie. I was also told if I delivered the Uhaul back early i wouldnt have to pay for the extra days. That was also a lie. I also had to drive 40 miles out of my way to pick up the Uhaul. Attempted to deliver it back a day early to the location I had chosen on the contract and was turned away to a different location. And was still charged and not reimbursed for the extra day that i dont have the Uhaul.
Kellby MInitial contact took over 20 calls. Told did not have available trucks but the national search site revealed one. No problems on pick-up
Michelle REasy return.
Paul MHonestly wouldn't vhang
Harold HVery knowledgeable and friendly with questions and helpful. Great people.
Stan SThe equipment was clean, but not the best maintenance, by no fault of Gavons Electric. The front passenger tire rim was bent. The truck had quite the vibration when driving and the alignment was off. I'm going to guess that it all is connected. This made for what is an already stressful trip. Even more stressful. I was disappointed at the communication with Uhaul about when they wanted to confirm pick up with me, but the Location I was getting it from did not physically have a truck. Thankfully it all worked out in the end but i feel that the dispatching of the trucks and communication with the facilities needs to be tightened up.
lyssa mAvailability of equipments.
Arthur pworked out great
CHARLES Dwe got yelled at... i was a little late. well guess what i had to drive 40 miles to get my so-called reserve .. i paid for an extra day---- but they charged me another day== yuck
Mike LThe customer service was great, very helpful and courteous, they were excellent to work with!
Francisco MGary, very rude man
Julia VMr. Gavin was very helpful as we were in a spot. Our truck had broken down and we needed to rent the u-haul to finish our trip. He was very helpful in getting us everything we needed to pull our trailer we had connected to our truck. as well as the U-haul.
GEORGE YThe guy doing the transaction was very nice and helpful!
KATHRYN HI called to ask about the cleaning fee (because the truck wasn't particularly clean when we got it and I didn't have photos on the picking up end) and Gary was quite defensive and rude. I actually asked him to calm down, I wasn't saying I wouldn't pay it I was just curious. I felt quite attacked and will NOT plan to do business with his electronic store or a uhaul rental from this location again.
Amanda HNothing. They were very helpful. Very nice to work with.
FRANCIS BSuper nice man at this location. Be sure to tell people that if they pick up in one time zone that the return time is based on the return site. The guy at Gavons took excellent care of us. I will absolutely do business with him again.
Lorelei GIt was clean, but the tires were bald and I asked out that and was told that is ok. To be honest that trailer needed new tires on all four wheels. I went from Colby, KS to Idaho Falls, ID.
REINO Mvery helpful, photo of the hitch is an excellent idea. I did that and will do that everytime we use U-Haul. Will also photo the interior for record of being clean when returned. Thanks
PATRICK CThe guys were great and got me in and out in no time
Gabriel RNot a thing!!!!!
Gary TI don't know but I sure liked them
CLAUDE BClean windshield
Randall H