Customer Reviews for Gator Towing & Recovery
(U-Haul Neighborhood Dealer)

66 reviews

2095 W Van Hook St   Milan, TN 38358

(731) 613-9332

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(731) 613-9332

2095 W Van Hook St
Milan, TN 38358

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Mr Gator was wonderful

Sharrie Crayton 
Rating:
4.0

This location was good. Very professional lady running the office. Truck was clean and ran well

James Howell 
Rating:
5.0

Customer did not leave a comment.

Paul Adams 
Rating:
2.0

Customer did not leave a comment.

Scott Bennett 
Rating:
1.0

I say this about the first location Erics, the second place i was sent to Gators recovery was helpful, clean and i would recommend them anytime.

William McEachern Sr 
Rating:
5.0

Customer did not leave a comment.

mary kelly 
Rating:
1.0

The entire experience was horrible from start to finish. We did a report and filed a claim about the experience over a week ago. No one has followed up. We were out a lot of money and time because of U-Haul. Will never use again and will not recommend.

dustin williams 
Rating:
3.0

nothing.

Jeanne Mcmullin 
Rating:
3.0

The only issue was the the schedule drop off time set by the Uhaul reserveation was 830am. The place of drop off dies not open until 9am. The address for the drop off on the uhual site does not take trailers. You have to go to the other location for trailer drop off. Did not know that until I called the drop off location.

Jeffery Ware 
Rating:
2.0

Had to pay a deposit and still haven’t get it back.

Ethan Hays 
Rating:
5.0

Customer did not leave a comment.

David Rowell 
Rating:
5.0

Customer did not leave a comment.

Chantel Robinson 
Rating:
4.0

Customer did not leave a comment.

donald Mcchesney 
Rating:
3.0

Upgrade computer software or Internet service. I had to go outside and set up on my phone. After that things went well. I think you needed too many references and phone numbers from me to rent this, I almost just stopped it and bought my own trailer.

Daniel Wyngarden 
Rating:
5.0

Customer did not leave a comment.

Amy Mccage 
Rating:
3.0

I went back to hook up the 5x8 cargo trailer the door was open and bunch of leaves had blown in. I didn't mind but if a lady went to get the trailer you have to hook up yourself. Rest of places I been too they hook it up so it will be rite. Like I said I didn't mind but I do have a bad back after 2 surgeries.

Mike Volner 
Rating:
1.0

My experience was an absolute nightmare!! It was so many things wrong!! I would never recommend anyone this headache!!! 24/7 is more trouble than it’s worth. It is not user friendly at all!!!!

Shavon Blair 
Rating:
5.0

Customer did not leave a comment.

Willetta Gentry 
Rating:
3.0

Customer did not leave a comment.

Mark Belisle 
Rating:
4.0

Customer did not leave a comment.

CODY weaver 
Rating:
5.0

Customer did not leave a comment.

Barry Brittain 
Rating:
4.0

Customer did not leave a comment.

Douglas Matthew 
Rating:
2.0

Clean the cab.

Norman Pullen 
Rating:
4.0

Customer did not leave a comment.

Douglas Matthew 
Rating:
1.0

Not very professional, had to waiting while the clerk daughter came in an had a 5 min conversation with the clerk!

Brandon Fisher 
Rating:
5.0

Good customer service!!

Christopher Wade 
Rating:
3.0

Customer did not leave a comment.

Janet Hill 
Rating:
3.0

Customer did not leave a comment.

Tonya Martin 
Rating:
4.0

Customer did not leave a comment.

Shannon Ryan 
Rating:
5.0

Customer did not leave a comment.

DONALD CAMPBELL 
Rating:
3.0

The purpose of doing mobile registration was so I did not have to be face to face with some one.

Brandon Bennett 
Rating:
2.0

Had to disconnect trailer myself and put away

MELVIN LEWIS 
Rating:
5.0

One small glitch when we discovered the truck needed oil. It was immediately rectified. The staff was friendly and helpful. Next time we need a truck, this is where we'll go!

BELA BICSKEI 
Rating:
5.0

Customer did not leave a comment.

PATSY REID 
Rating:
4.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

David Leimbach 
Rating:
5.0

Easy and quick drop off

TIMOTHY ZAGST 
Rating:
3.0

There was very little interaction with the staff there. She took the keys and thanked us. Then we were on our way.

ALBERTO CHAVEZ 
Rating:
4.0

Everything was great, thanks again U haul for going the extra mile

DENISE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

SOMMER SNYDER 
Rating:
1.0

Keep customers informed of any changes don’t lie to customers don’t try to blame your incompetence on the customer admit when you’re at fault

Jimmy Long 
Rating:
5.0

Quick return very friendly would highly recommend

WENDY CASWELL 
Rating:
3.0

Customer did not leave a comment.

Dawn Harris 
Rating:
4.0

Customer did not leave a comment.

JUSTIN PARHAM 
Rating:
2.0

I pulled up to the location, shut the vehicle down. Got out of the vehicle and removed my articles. Following this I went in to the facility. When I went in I went to the desk. The lady looked at me and said "are you going to do it or am I? ". I told her that I was checking it in. And she said "ok, give me the keys". I gave her the keys. And then she responded "BYE.". And I left. Total experience is unacceptable......

Franklin Adams 
Rating:
5.0

Nothing. Everything was awesome and the ppl are very nice, orderly, prompt, and professional. Thank u Gator Towing and Recovery

ANDREW BEARD 
Rating:
5.0

Everything was great!! Employees were very helpful and courteous!!

AMY PAAR 
Rating:
5.0

Customer did not leave a comment.

JEFFERY WYSOR 
Rating:
3.0

Customer did not leave a comment.

GABRIELLA WILEY 
Rating:
5.0

Customer did not leave a comment.

JAMES GREER 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SPRATLIN 
Rating:
4.0

Customer did not leave a comment.

LOUIS WOODARD 
Rating:
1.0

Staff informed us we could save some money by dropping off our rental at another location. That was nice but the change was not made to our rental agreement. We then received a call from the original drop-off site three after we dropped the vehicle off with the alarming news our vehicle had not yet been checked in. I then called our drop-off site in Milan and reminded hime to note the truck had been returned. If you need me to point out what needs to be addressed here then these surveys are pointless.

LYNN MCCLOSKEY 
Rating:
4.0

Customer did not leave a comment.

JOHN LITTLE 
Rating:
5.0

I spent way more money than I should have for 3hrs and because of that I will never use uhaul again.

Kwesi Jackson 
Rating:
5.0

Customer did not leave a comment.

April Hisel 
Rating:
5.0

Customer did not leave a comment.

PAUL ADAMS 
Rating:
2.0

cleaning fee?! Really?, I barely used the truck

Patrick McHale 
Rating:
5.0

Customer did not leave a comment.

Terry Taylor 
Rating:
5.0

Nothing, wonderful service all around. I called a little before closing and he stayed over and got me well taken care of!!! 100% satisfactory across the board!!!!!!

Morgan Doaks 
Rating:
3.0

Be sure to offer the customer insurance.

Deborah Davis 
Rating:
1.0

Didn’t receive the equipment is requested and was still charged for it.

Andrew Reel 
Rating:
5.0

Customer did not leave a comment.

JOHN CAIN 
Rating:
1.0

This place was very unorganized and unprofessional at times. I showed the renter my confirmation number and the exact truck and price, but he decided to not listen to give us a different size and charged me 100 dollars extra without telling us what was all included. When we pointed out the obvious, he got really frustrated with us when we didn't do anything!! we told him to give us the truck that was on my reservation/confirmation page with the exact price. He argued that the price will not change but after he plugged in the numbers, there was $100 difference in price... And then after paying, he couldn't find the key to the truck only to find out that the night before, he rented out OUR truck to someone else on accident without double checking... and we are already 2 hrs behind schedule. So he had to call the HQ get it all figured out. This was such a mess and I will not go back to this place if I had a chance and highly NOT recommend this place for business.

JYU JO 
Rating:
5.0

Great customer service

BENJAMIN HEMANN 
Rating:
5.0

They got me in and they got me out! Very helpful when I got stuck! The easiest part of the move!

Joshua Hankins 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top