The truck bed was filthy with dirt and depree. We had to sweep it out prior to putting our furniture in. The front cab smelled horrible. There were cigarette ashes on the floor and trash. Especially due to the current climate when cleansness is at the forefront of alot of peoples mind it was very apparent this truck had not been cleaned or disinfected at all prior to my rental. I am very disappointed and will not be renting from uhaul again.Paula R.
Customer Reviews for Gates Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.hali P.
The man wouldn't come out side to check the truck in the mileage in front of me he very nonchalantJESSE Y.
When I arrived to pick up the trailer the man running the store didn't know what he was doing and did not speak English. He had to call his son who never came to the store. The man hands me his phone to talk to the son. Later he took me outside, had me back my car up to the trailer then, pointing to the hitch said â€œyou goâ€. He expected me to attach it myself! Of course I refused and told him to get his son to come in. Instead he called him again. After that conversation we both went back outside and I had to help him lift the trailer onto the ball. I have NEVER had such a crazy experience with UHaul. Was I seriously supposed to hook up the trailer myself?? Today when I returned the trailer I had my husband go with me. Again, the son was not there and the older man had to call him to talk to my husband. Once again he pointed to where he wanted me to park the trailer and we had to unhook it while he watched. I feel that if UHAUL is going to contract with random people they need to be vetted a little better and taught how to operate the business. When handling your equipment there should be people on site who know what they are doing.Cathryn B.
I reserved the Uhaul for 4 hours and was due to return the truck at 9pm. When I arrived to the location to drop the truck off it was 8:40pm and the store was closed! The sign said they closed at 9pm. The guy working in the store was standing outside the store waiting on someone to pick him up. I said to him sir the store is closed early and I need to check the Uhaul in. He could not speak good English and so we did not understand each other. When I picked up the truck earlier he called the manager and said for me to speak to him. So I said can you call your manager again and he said NO HE IS AT HOME!!! I said well what do I do with this key and how do I check in. He took the key and put it in a drop box. I walked up to the drop box and read it and saw that I was supposed to follow directions before dropping the key in. I said sir you put they key in the box and I need to get in the truck to take pictures! He walked off and got directly in the car when it pulled up. I WILL NEVER EVER USE THAT STORE AGAIN! I will also be putting on social media how I was treated!Gregory W.
From my original reservation everything was changed . The truck size and pickup location were changed and I had to pay the difference. It took 4 phone calls to set up a drop off point and your customer service rep Renee was extremely rude. Next time we move I will not use U-HaulANTHONY C.
Customer did not leave a comment.John W.
Customer did not leave a comment.ANDREW N.
Maybe you could not charge me for a bunch of stuff I didn't get? I never got the dollys or the blankets and I reported this to you and you still charged me. The guy behind the counter couldn't understand online checking so I barely got the truck much less the rest of it. You still charged me and then asked for a review. Here you go scammers.Jason C.
Customer did not leave a comment.ROBERT D.