El cliente no dejó un comentario.Ron H.
Customer Reviews for Gas Plus Chestermere
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The equipment was filthy outside and inside Pretty sure no disinfecting between customers. Had leas than 1/4 tank if fuel and low fuel indicator came on in less than 10 miles from pickup. I Could go on.Gilbert M.
El cliente no dejó un comentario.Delaney B.
El cliente no dejó un comentario.Igor P.
El cliente no dejó un comentario.michael W.
El cliente no dejó un comentario.Marlene J.
The 26 footer he charged mileage $58.78 ,it's not my fault I was supposed to pickup truck from surrey and not from pitt meadows I want this money back or else I will sue you people and never rent from you people ,the drop off location owner is ripped off the 15 footer I brought gas more than it had he wanted $20.00 you guys better fix all this .RAMAN L.
El cliente no dejó un comentario.HONEY BOY E.
The staff were kind and respectful. The truck was clean and worked as expectedMichael H.
El cliente no dejó un comentario.wendy H.
El cliente no dejó un comentario.Neil M.
El cliente no dejó un comentario.Heather W.
Please have more dollies at the locations. It was an inconvenience because this location only has one??? And it was gone for a week. Other locations have had the same problem. Gracias.Annetta S.
Make sure units are clean and maintained have the dealer do a walk through before and afterRobert B.
This location did not have the dozen moving blankets I requested and paid for. The truck also had an unbalanced wheel which made the drive on the highway uncomfortable.Jason L.
We accidentally found this place. Loved the service and knowledge of the kids working there. The speed of processing the rental was incredible. I could only suggest your website be tweaked to include more, if not all, of these smaller satellite operations.DEREK M.
U haul was booked for 10:00 am as we had a timeline. Website went down and we didn't get the truck for 40 minutes later. Not the attendance fault, but should have some kind of backup for this in future.kim D.
I was concerned that no spare tire was provided in case it was needed. One tire was quite low (20 psi) and I needed to stop and fill out once I loaded the trailer before I could travel. The trailer pulled beautifulRaymond D.
El cliente no dejó un comentario.Thuc N.
El cliente no dejó un comentario.John P.
The location is excellent, the vehicle however was a death trap. The truck kept reving the engine on its own when braking, pushing through the brakes and almost causing me to strike cars in front of me multiple times. If not for using the emergency brake to stop the truck I could have been in an accident. That truck needs service asap. Dangerous to the driver and others on the road. I have informed the team at the location and they promised to have the truck serviced. You should follow up and make sure it is dealt with.Daniel C.
They were very understanding as I was late bringing back. And all I had to do was pay my extra mileage as I went over. But I had paid for 2 days already. Everything was excellent. Will book again soon.Tammy M.
El cliente no dejó un comentario.Andrew S.
The location is painfully understaffed. I'd reserved the truck and the poor clerk had to man the cash register for the convenience store and the gas station. It took 4X as long as it should have. He had to walk away multiple times, leaving my ID on the counter and when I took it off the counter after the 1st time, he took it to the til. I've had identity theft and I find this unacceptable. To add to the problems with understaffing, he wanted me to sign off on no damage without checking the truck first. He tried convincing me to go ahead and sign off but I said I won't do that without physically doing a walk around. I did the walk around and took pics. I needed it for 7.6 km each way journey. He was a lovely person and I don't blame him for just trying to get the vehicle checked in and out as quick as possible in between customers (store and/or fuel). Frustrating.cornerstone C.
The truck was messy inside. Coffee stains in the cup holder, very dusty. With COVID the truck should have been wiped clean.Joseph B.
El cliente no dejó un comentario.Mark B.
I was very happy with my experience, the customer service was excellent and everyone was very friendlyPamela M.
El cliente no dejó un comentario.Sukhmandar B.
El cliente no dejó un comentario.Gloria S.
El cliente no dejó un comentario.Jeffrey M.
I have used uhaul a number of times over the last few years. I waited for 45 minutes to find out the trailer was damaged when it was brought back surely someone could have called me. The customer service kid was excellent and apologized and went out of his way to find a dealer that had one. Go to the chestermere location. Owners son wanted nothing to do with helping me. He had a condescending tone (not sure why as his gas station was literally a shit home and messy) he had a lazy attitude and did not offer to hook up the trailer (different from other locations). Not that I needed the help but it reaffirmed his lazy attitude. Upon bringing the unit back I was late and could be the worst customer service person I have seen. Will NEVER rent from uhaul again.Stephen T.
El cliente no dejó un comentario.Mirza F.
Make extension of rental more accessibleCaitlan H.
What a joke, tells me to bring the truck back with 1/4 tank of gas and he'll give me a $35 discount. Spend $30 on gas at their gas station and he offers me a $10 discount only. Yeah it's a hair less than 1/4. But it also had less gas in it than you said it did when I picked it up. I am very disappointed pointed with u haul. Try filling your trucks and maintaining them. Broken wiper blades, unstable drive, truck needs a wheel balance.Brad S.
Trailer was dirty had mud all over it and nails garbage . The system was down when I return it then they charge me a extra day. Never help me hook up or even bother to check trailer pic would not upload into self check out.Rick D.
Truck was very old. Truck loading door was stiff and extremely hard to open and close.Jennifer H.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.Jason S.
Vehicles should be picked up and returned with a full tank of gasPaul D.
El cliente no dejó un comentario.Faizan S.
Box was dirty had to clean it before we could use it . Truck was on empty for gas had to put our own gas in . Wiper on drivers side was ripped off so no wiper on drivers window was dirty and could not clean it .Nelson T.
Staff had to jump between the u-haul station and cashier for the fuel so it made it difficult for them to focus. They did get the job done though and that is what matters.Donald L.
El cliente no dejó un comentario.Usman A.
Great service!! Super quick in was in and out. My truck was awsome. Clean and great on fuel.Daniel M.
I had to hook up the dolly my self and check lights my self one side did not work for signal so had to go back inside to tell the guy he then gave me another conection to hook new wires up he did help me with this and it all worked fine after but it did the job and I was happy at the end thanks uhaulPaul C.
El cliente no dejó un comentario.Joseph B.
We were over charged for mileage that hadn't been recorded properly. If we hadn't had a picture we wouldn't have been refunded almost $120. We were basically charged double. Then when we brought it back to them to prove the mileage used they still wouldn't refund and said they had to call the manager. When we arrived back home, they called us in for a refund.Matthew P.
El cliente no dejó un comentario.Daniel H.
Had extra boxes that were purchased in anticipation that extras would be able to be refunded. Vendor refused to refund for these extras. 100% guarantee absolutely worthless for the boxes. Rather disappointing because rest of move was excellent.Mark S.
No, was excellent atenciÃ³n for me. Thank you.SANTOS D.
everything was good !!EUGENE B.
All went well. ThanksGEOFFREY G.
Vehicle was dirty, bugs on windshield, dirt in the truck and cargo box. Interior smelt of cigarettes and had many stains on the dash and cup holders. This vehicle was not Covid clean. Not acceptable.Sean R.
El cliente no dejó un comentario.Charles W.
The battery died on me due to having only emergency lights on for about 2 hours. When I jump boost the battery, i noticed that the battery connection was corroded so it needs to be fixed asap.LGOR P.
Just one comment that the truck was visibly dirty inside - we had to sweep it out ourselves before putting our stuff in. Other than that it was all good.Warren M.
Poor guy running the gas station, convenience store, Fed ex depot, Purolater Depot, Uhaul Depot and no one to help him. One guy running the whole place. Crazy. Felt sorry for himDel P.
Clean the vehicle, maintain the suspension, I wasn't sure the vehicle was going to make the full tripJody G.
The agent was efficient, extremely congenial and very helpful. I had no issues with anything. Well Done!!sandy M.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.matt D.
They charge me the amount on visa twice. And Truck is noisy sometimes.AYMAN A.
El cliente no dejó un comentario.Dawn S.
Did what you could during a challenging situation.. I will recommend if nothings available in city.james L.
The trailer was not secured and while I was driving on the road it fell off. Only the chains were attached and while I was slowing down it was slamming into the back of my SUV causing unknown damage at this time.JENNIFER C.
They are very kind courteous and thoughtful store..they helped me with blankets and a dolly too..they also adviced that whenever I need further assistance,they are more than willing to give me the help. I highly recommend their services and products for movingJustus B.
It took 3 stops to get my equipment including packing blankets. Why was I sent here instead of where I ordered the truck on Barlow trail. As it turns out, I was at Barlow trail to get the packing blankets.William C P.
The attendant was very slow and even though I was first in line to return the vehicle he kept addressing customers that came to buy other items. This was very frustrating and time consuming. In future please address customers based on first come bases thank you.Eliam C.
There was a mechanical issue in the equipment was broke down (tie rods) so I wait on high way a bout 5 hours until the tow truck came So paid for the handymen (4 people) Your service is very un useful and waiting to compensate me E mail email@example.com Cell phone 7802377246Sonny G.
El cliente no dejó un comentario.Brad S.
It's obvious that uhaul and this location do not care about the service they provide. It took 45 minutes to even get the van since the gas station attendant would leave me every time a customer came in, even during the transaction. I had ordered my cube van much in advance and even called three times the week before to confirm, yet was told on the day I had all my friends and family ready to move that no van was available, at all! The o it option was driving an hour away to another town.charmaine H.
Truck was extremely dirty with used tissues and empty water bottles the back of truck had dirty blankets inside on the highway I thought I was gonna lose control of the steering cuz the alignment is really bad and still I got charged 254.00 for horrible service specially with Covid going on and dirty tissues it was disgusting and I have pictures to prove it.Joanne B.
El cliente no dejó un comentario.Kathy F.
After reviews I was hesitant but we were pleasantly surprised. Gas was a bit lower than they said but they were cool to change it. This gas station can get very busy so we were waiting a bit, but other than that, everything went well! Staff was very nice and friendly and answered our questions quickly.Micah N.
staff really rude I am disabled and was told to load the trailer myself was informed more than once to do it myself as it is not their jobJudy K.
Attendant was very rude and very unaccommodating. I will never rent a U-Haul from this location in the future. This attendant needs to understand he is representing U-Haul as well and needs a course on customer service.Tina P.
El cliente no dejó un comentario.thuy T.
Great and fast service! Highly recommend l! Thank youSheila M.
El cliente no dejó un comentario.Duc Toan N.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Terri T.
Gas was lower than notifiedprabhdeepak S.
I drove the truck 16 miles. Guy at uhaul said I needed to put gas, as I used 1/4 tank. Not quite possible unless there is a hole in the gas tank. Also recorded the miles wrong when I returned and said I owed for extra miles. Tooj some time to sort out the right numbers.Ryan M.
El cliente no dejó un comentario.todd R.
El cliente no dejó un comentario.Mike W.
El cliente no dejó un comentario.Syed Z.
El cliente no dejó un comentario.Larry P.
Need Have separate person to do processing trailer had to Waite multiple times as customers needed cigarettes, clerk had little knowledge of u haul procedures and tail lights did not work on trailer and safety chains are to small for heavy duty hitchesgarrett M.
gas had been stolen from trucks. the rental agent could not be bothered to check fuel guage, just take a picture. when I returned the truck he did not believe my fuel story. I had rented same size truck on monday with great service, this time totally different. gas charge was increased without telling me in advance,your trucks are going to get snow in tanks as the caps were not put on remaining trucks. I will not reccomend this outlet to anyone Lorne BLorne B.
van was clean, warmed up, everything worked, pickup was fast and return was as well. Lorne BLorne B.
not to go to this location, it took them three tries before they got me the right truc, I had to sweep and clean the truck from snow, I had to go see if the truck starts, the guys that were there were crapMargaret K.
Vans were dirty inside, Service poor and attendant kept stopping dealing with me every time someone came into the convenience store. Took over 30 minutes from arrival time to getting the keys.Graham S.
El cliente no dejó un comentario.Shawn D.
It would have been nice if the truck had been cleaned off of snow and running when we picked up at assigned time. If the people managing it knew more about maintaining the wipers etc. Spilled pop or something on console.Lorana W.
El cliente no dejó un comentario.Phillip W.
The on-site agent was attentive and courteous. Would definitely recommend this location to a friend.Shaun U.
El cliente no dejó un comentario.Stan K.
I am a regular customer, fast, reliable and very convenient. Front liners are very courteous and kind! Keep it up.!jimmy D.