El cliente no dejó un comentario.CHARLES W.
Customer Reviews for Gas Mart #7
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We were very pleased with the service. Thankfully everything was went fast without issues since we were in a time constraint. Just a comment for other customers based on reviews I read. We called to verify everything the day before to be proactive in avoiding issues the next day at pickup. Ask about hours, who will be there, where do you go into the office, where do you drop it off, etc. Make sure to confirm with them exactly how much gas is in the tank.KENNETH B.
Turned in keys. No inspection, no fuel check no anything. Did not have a warm fuzzy feeling when I left.JOHN F.
El cliente no dejó un comentario.angela H.
Absolutely only going to this location next, awesome service and couldn't ask for better help, these guys rockERIC M.
El cliente no dejó un comentario.RYAN K.
El cliente no dejó un comentario.Betty K.
Fast and convenientTimothy D.
I had trouble with the app. Wouldn't save and add my photos. It took a long long time to finish my rental even though we were there a lot earlier.RICHARD V.
I was never told about half the charges I received, I had a reservation and still had to wait almost an hour which cut into my reservation time.Samantha K.
Person was rude and impatient it took several times to get them to even help and even then it felt like we were a bother to himBRENDON C.
El cliente no dejó un comentario.Tawnya H.
El cliente no dejó un comentario.MARK T.
El cliente no dejó un comentario.Fred W.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Connie M.
Had to pay for gas that I did not use. Had under half tank when I got it and charged to fill the tank. Transmission was slipping in the truck.Damon T.
Make sure equipment you asked for is in truck and don't over charge someone when it's not available for themTonya D.
I had a terrible experience with this rental. I never received a phone call that my pickup location changed. So I arrived at my initial pickup location at the proper time and found out I had to go to a new location over 20 minutes away in the opposite direction, thereby increasing my used mileage. Then I got there and the truck was not where the picture said it was. By the time we got everything sorted and were able to get going, we were 50 minutes into our rental period. Luckily the manager was pretty helpful and gave us extra time to use the truck. But when I got my bill, I was charged $15 for insurance that I opted out of. Honestly I wouldn't use this service again. The amount of stress caused was unnecessary.Kaitlyn W.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Wade F.
Triple check your paperwork. I was charged $2,000 dollars the day after my rental. I got that reversed. Then I was charged closer to the actual amount except they added 20 miles (I took a photo of my odometer) and charged me for the full six day rental even though I returned it a day early.KATHERINE R.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.ANN-RENEE H.
Was handled perfectlyroy H.
The dolly I needed, a furniture dolly, which I reserved two days before pickup was not available. So I got a regular dolly. Then the trailer hitch would barely tighten so we had to switch trailers. I had no straps and they had no straps to lend me to try and make a regular dolly able to be safe in pulling a washing machine up stairs. So instead I chose to take it up the side of the house because I was afraid I would do a bunch of interior damage. But it was very slanted and the washer slid off the dolly of course and in the process sprained my wrist and tweaked my shoulder. So overall I'm so pissed at whatever asshole runs this place but Uhaul may want to rethink keeping them as a partnerBrandon H.
El cliente no dejó un comentario.Korey D.
El cliente no dejó un comentario.Steven B.
Pick up was great. The girl was very helpful and knowledgeable. Dropping the trailer off was another story. I returned it after hours and no one at the location knew what was going on. I just called to let them know I was dropping it off after hours and was hung up on 4 times and transferred to the pizza department. I called back again and some guy finally told me where to leave the trailer. I was driving 2+ hours to bring it back on time so I was calling to make sure it was ok before I drove and got there with the trailer. Train more people. Very frustrating. Some people working there shouldn't be working there with their attitudes and behavior.elizabeth G.
El cliente no dejó un comentario.Shirley K.
The employee assisting us was was fast and very helpful. Everything went off without a hitch. Lol.DANIEL C.
El cliente no dejó un comentario.carrie H.
The overall experience was awful - not necessarily due to the location pick up and drop off.CHRISTOPHER B.
El cliente no dejó un comentario.Robert B.
Easy drop off.CEDRIC ALAN H.
We rented this truck last minute oh, it was available clean quick and easy availability and pick upTERRENCE R.
El cliente no dejó un comentario.Ronda E.
Stated multiple times was this a $29.95 truck and qas assured it was only needed something cheap/small with a ramp for 2 hrs 1 item. Was billed $ 39.95 + $14 for insurance which if could 8f found place to decline it I would of being I have full coverage of my own. Was told by owner next day which he did not service me prior day that is There policy that NO one takes out without insurance which was not informed thay on day I rented. Also this truck had massive front end steering play and would not ever want to take it further than local. Very disappointed and will rent from budget if this is the way uhaul runs their business.JEFF B.
I did the mobile check in and you STILL charged me the $20 fee. I've tried to contact UHAUL multiple times and no one has addressed this.Jordyn L.
Not sure how I signed up for hitch safe and the associated charge with it?Martin F.
I did not deal with anyone at this establishment.MATTHEW P.
El cliente no dejó un comentario.ROBERT W.
This was an alternative location and the attendant didn't even know we were coming. He informed us we needed a 2" ball hitch, but he didn't have any in stock and he didn't have the tools to change the ball from the receiver. Wasn't helpful.GEORGE D.
El cliente no dejó un comentario.SCOTT T.
I reserved my truck weeks in advance to ensure the correct size would be at the closet location to me. The night before at almost 6pm I get a call saying that I am now having to drive 20 minutes away to another location because they don't have my truck at my requested location. That completely messed up my move time as I now had to accommodate the extra drive time into this to a location I had never been. When I was on the phone with the lady who told me I got NO sympathy and NO explanation as to why my request was not fulfilled. I gave at least 3 weeks notice and was never unhappy with my experienceDavid D.
Accused of not turning in the equipment 5 times, after providing proof every single timeJeffrey L.
El cliente no dejó un comentario.JAMES MATTHEW D.
Awesome experience, staff was fantastic and extremely friendly, if i was to rent it will definitely be at Gas Mart 7JAKEB O.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.TAMMY B.
Friendly, helpful and quick. I liked the staff.David S.
Explain online checkin after hours e.g. need to take pictures and scan location before leaving the premises after drop off.CAROL M.
I did not need the insurance. I did not have the option of declining the insurance. I was just charged for it.Michael B.
I paid for a utility dolly and it wasn't in the truck. Nobody at the location could help me they told me to contact uhaul.Bradley B.
Had an reservation for over a week at a location. When I got there they did not have my truck and sent me to another location that was way out of the way.Darren K.
El cliente no dejó un comentario.YVONNE G.
First they changed the location of pickup farther away from our house so that meant more miles/gas these when I ordered online. Second when My husband picked up the uhaul they emailed the contract to me and I was not with him but all the guy said was to return the uhaul with the same amount of gas that you started with which was 1/8 tank. That is what we returned it with. We put $20 of gas in the uhaul and only drove 40 miles total. Just very frustrated to get charged extra.AARON M.
El cliente no dejó un comentario.NATASHA D.
This location is great. The manager goes above and beyond every time. Thanks again!!THOMAS P.
Seemed to be over priced.. my buddy just got a bigger truck for longer time the day before and paid less than I did.. prices should be the same everywhereTodd J.
When I went to pick up the trailer, there was no one at the location to get the trailer. For some reason, the person in charge was not there at the given time. So, they had to call a woman that had just got off work to come back and do the paperwork. When it came time to get the trailer, The 6' x 12' trailer was very heavy and the nice woman couldn't help me put the trailer on. I did it myself, but it was extremely heavy for one person to lift. The woman was very nice so I can't be upset with her, but there should've been help in getting the trailer set up. This location is close to me, and I will probably use them again, but I hope they get someone more responsible people to work it there and get folks set up properly. This trailer was listed at $300.00 to rent online, but by the time taxes and everything, the cost was actually $420.00. (A bit misleading if you ask me). That's life these days I guess.:((((THEODORE W.
Omar did a nice job. Look forward to doing business with him again.ROBERT C.
Best rental experience ever. Great place for pickup and drop offSCOTT B.
El cliente no dejó un comentario.gregg R.
El cliente no dejó un comentario.MICHELLE L.
Trailer l rented had the flat 4 pin harness which did not match up to the plug in on my truck. I had to purchase an adapter before l could rent the trailer. The rental site should provide the adapter As newer trucks do not have the flat 4 pin harness.MICHAEL B.
Fast on getting the whole process done!JAMES T.
I actually have been trying to get in touch with customer service management today and not get a phone call back. So someone could please call me back my phone number is 314-634-9057. The place that I rented from tried scamming me and after talking to a few other people in the area they are known for it.ASHLEE C.
Great job!THOMAS Y.
El cliente no dejó un comentario.DAVID R.
Trucks are beat up and tires not maintainedChase P.
Next time they need to be clear on instructions for dropping off the vehicle. We were told to drop off keys and then fill out the drop off form online. Which did not work well because we couldn't get odometer information.Brian W.
Lend help parking trailor.James C.
Send them to this location to get their truck. They were very friendly and very helpful. Before I left they checked everything to make sure the truck was ready to roll.BILLY T.