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Susan F
Customer Reviews for Garvins Community Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental was fast and easy. Maybe in the future Seniors will get A discount.
Shirley JI believe I was over charge. I rented at 9am and return at 2:10pm. As well as replace gas in the rental and was still charge still charge 146.10 for usage within desired miles used.
Isaac BA very well satisfied customer
arthur bGreat Customer service would recommend to anyone who wants a hassle free move.
Tinea HNeed to explain different rental choices instead of charging too much
Yesuratnam NThis location volunteered to receive truck because original drop off location hasn't been au haul dealer in years. They gave me Garvins #. I dropped it off on a Saturday,2 days ahead of deadline and he called me Wednesday 2 days after deadline looking for the truck.i parked right in front of his office and he never checked it in. I had to send him pictures of the truck and he was standing beside it when he called me. He was clueless. Finally got it resolved. Tried to tell me it was returned late. Glad photos are time stamped
Timothy AI called and asked if they would be there and he said he is always there. We showed up with the trailer and the place was locked. We called and someone on the phone told us to just leave it. I was very uncomfortable with that not knowing if someone would show up behind us and steal it because it wasn't locked.
Dana MFree tickets to Disney World. Always on call, always the same hometown friendly service. Thank you.
jackie wCan’t think of anything to improve it was very nice and clean roads good and the man we rented it from was so very kind.
deborah sN/A
Micheal DVery nice guy, respectful, knowledgeable, inviting and business oriented.
Willie WGreat service Mr. Garvin gave us
Alex SMake sure BEFORE you send out a receipt that you have charged the proper amount of mileage, and NOT DOUBLED the amount and charged the customer too much!!! Also, when you are attempting to charge someone's card, make sure you do everything properly so that you don't call your customer to say that their card is declined, when it wasn't...our bank said no one even tried to charge anything on that card...make sure you know how to use your technology. AND...when you do realize YOU have made a mistake, don't tell the customer that THEY need to call u-haul HQ to straighten it out~the company is responsible for fixing their own mistakes, not the customer...fix those things and you may have repeat customers~not us, but others in the future!!!
Matthew RAttempted to return after hours. Due to poor cell reception was unable to determine location with the U-Haul website. Attempted to contact U-Haul but was unable to due to length of wait time, I called a number that was on the door Of Garvins community store in Springfield, South Carolina and it happened to be the owner of the business. He came to his drop off location and did our return. Mind you, this was way after business hours, but he came from his home to assist us in the return. This should be a model for your U-Haul stores. Many thanks to the owner
Gene GMy smartphone was unable to upload pictures to the website. My Samsung is a great phone, and has no issues doing anything else. I feel like an app would be more reliable than the web for all the pictures and pickup/dropoff procedures
Glenn MSorry the u haul people charge me double for a u haul I only had for four hours ,,, never again
Princess TExcellent service
milhouse iGreat customer service
Joey CPreferred location! Second time we have used Garvins! The owner is very personable and efficient. Very pleased once again.
Julie SCooperation and availability will keep me coming back.
jerry hGreat experience.
Vince FEverything was perfect. Price availability timing and equipment. And of course customer service.
jerry hThe service was great
charlene jKeep doing good thing for good people,Amen.
james oEverything was great for me. The service was excellent and I will definitely return to this location..
jeffrrey mSent us to the wrong place. When signed up, we were signed up to pick up at TW engine in Orangeburg.
Stefano NThe truck was full of roaches!! And the hitch was not properly hitched to the truck. When we went to put the car on hitch the hitch flew in the air and almost knocked my sobs head off!!!..i couldn't believe what I was seeing....so no recommendations from me!! And the truck drove TERRIBLY!! No alignment at all!! I've NEVER saw so Manny middle fingers n all my life!!!!
Mellinda DStay the same
Burdie JThe equipment and sales representative were great! I personally could not find any fault against this unit And yes I will be back again Thank you U-Haul
daryl jThe service was great
Felicia TThe cab of the truck was not clean, the gas was only 5/8 tank.
Donna NN/A
Whitney CEverything went good
Joseph GOnly problem was the cab light didn't come on.. Other than that was excellent...
jatarus aA mistake somewhere in your system indicated I was using the "cell phone" 24/7 method, and I was not. This caused me to sit in the freezing cold for 2 hours waiting for the guy to appear so I could get the truck I rented and paid for in advance. NOT NICE AT ALL!
Stephen BNot bait and switch customers. Lie directly to their face. Biggest rip off ever.
michel lLeft the truck with about 5/8 tank of gas (had another set of eyes with me to verify). Wrote it down on the contract. Picked it up in FL with a quarter tank. Receipt showed that the tank only had 3/8 tank of gas which is a lot less than what I left it with. There was no one there to talk to about anything. I was going to see if they could work something out about the mileage overage and leaving over a quarter tank more gas in it. The drop off location looks run down and bared up like a liquor store. Not very inviting at all. Trash was everywhere outside on the ground. This is my first time with a UHaul and will be my last. If I would have known about the gas I would have syphoned the gas I put in it back out h til I was at a quarter tank.
Jody WThe owner was kind, efficient, and very honest. Our experience was very good and Joe set an appointment time with us and was on time!
tommy eGreat Service!
fogle rJoe was extremely helpful in this rental...
bing kThe only thing that you can do is keep up the good work that you're doing I think you're doing an excellent job
leon hNothing!
Frank DA pleasure to do business with.
LAWRENCE HThe owner charge us an extra day due to his business being closed. It wasn't our fault that he wasn't open. He never explain for us to just leave the trailer at the business. Bad business that caught us off guard.
SHARMAINE JThis location advertise it's hours of operation for Saturdays to close at 7:00pm; which is not the case. They closed at 12:00. Very unprofessional.
Angel J