Comentarios del cliente para Garrido Food Corp

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Garrido Food Corp

Grado total:

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Carolyn C. en

Grado:

confusing experience picking up the keys. was flustered in trying to figure out what was happening with the sudden change in reservation – the guy helping me was very knowledge, but no one else in the store was. uhaul could do better in explaining the specifics in picking up at this location.

sherry ann a. en

Grado:

I arrived at the uhaul before 9 AM as I assumed the location would be open at 9 AM as stated for business and service. At 9 AM I asked, 2 rep in the store if I can be assisted I was then told Uhaul does not open until 9 AM at which time all 3 of us looked at the clock which said 9:01 AM. Shortly, after the Uhaul attendant walks in with no acknowledgment I am standing at the window for service. She took her time setting up and clocking in along with fixing her hair before addressing me. By the time I had documents in my hand and was in the uhaul it was 9:22 AM. Unfortunately, although Uhaul representative was unprofessional by not being at the site on time and being callous with the time of the customer waiting. I received a call the following day from another rep asking me, "where I parked the truck as he is unable to locate the vehicle. " This call was recieved 24 hours after the vehicle was checked in and ticket was closed off and rental was returned, paid for and keys handed back to Uhaul representative. As a customer that call was extremely concerning to me as I have no idea what to expect next and the possibility of being charged for a vehicle that was turned in, paid for and closed off. Suggestion: If Uhaul opens at 9 AM have representative/agent at site 10 minutes ahead of time to be available for customers who are waiting. Suggestion: Have agents look for vehicles that were returned and parked instead of calling customer asking where the vehicle is .

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Alexandr B. en

Grado:

I wasted half of my day online and on the phone both with uhaul's Central reservations and the actual location office who sent me an email and text message confirmation and rest assured me that everything was booked properly. Just to find out upon arrival that they didn't have the reserved vehicle for me (or a valid alternative) and the reservation somehow magically got stuck in the limbo even though I received both written and oral confirmation from uhaull. I got lucky when another person was returning the rented vehicle at that location (she was supposed to bring it to another location originally but was advised on this location). It took the customer service rep an hour to realize she could give us that returned vehicle.

AUDREY V. en

Grado:

El cliente no dejó un comentario.

Nickeshia R. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

Leigh M. en

Grado:

I was overcharged by at least $100 for this rental.

Ian F. en

Grado:

El cliente no dejó un comentario.

Alfred C. en

Grado:

I made reservations to rent a uhaul I never asked for insurance coverage but without my knowledge someone form uhaul put in for insurance and extended time which I never requested,I try to rectify the situation over the phone but didn't get anywhere with customer service,I will be forwarding a complain with the better business bureau and I plan on never using the service of uhaul anymore,no one could tell me who made the changes this morning they said it was made three hours before I picked up the truck,plus when I went to pick up the van the guy just gave me this piece of paper and said could you and the driver sign this without letting me review it and didn't even give me a copy when I picked up the van,he only gave it to me when I drop the van off only to discover the extra charges,if I had noticed it before I would of dispute it right away

Christopher G. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Had 8am pickup, but was told at first that we wouldn't be able to pick up until 9am. Person at desk had trouble adding a second driver.

Gideon H. en

Grado:

El cliente no dejó un comentario.

Shallon G. en

Grado:

Last time I rent 4 hours I pay 19.99 this time I pay 19.99. Plus 1.59 per miles. The did not used my reservation she make me a new one and did this. My last rental was flat 19.99 plus insurance 25.00

Avi G. en

Grado:

Make it clearer that the location does not offer 24-hour drop-off. Also indicate that the "counter" is actually a Customer Service desk inside an Ideal supermarket.

Malcolm H. en

Grado:

There was folded plate with some sort of sandwich in the front seat and a bunch of little scraps of paper from different places on the dash. I think that they should be checked right before and right after the vehicle is returned. It should not be up to the person who comes along next to clean up the mess from someone else.

tahina g. en

Grado:

El cliente no dejó un comentario.

Rania E. en

Grado:

It was a quick drop off process.

Rachel S. en

Grado:

The actual moving of our stuff went smoothly, however when we were unloading in BK, we received a text that said something to extent, "we don't have enough space, find somewhere else to drop off." This is now Strike 3. I called customer service at this point, to which the phone rep told me, "they shouldn't have sent you that...if you had dropped off somewhere else, you would have been charged $80." This was totally unacceptable at this point. I spoke with someone else, a scheduling manager or something, to which he said, "no, you're totally fine to drop off. We'll see you soon." We get to the drop off location, and don't have any issues at the actual store. The gentleman at customer service checked the truck (and I'm pretty sure that he worked for the grocery store - NOT uhaul), and he said, "oh, you have to fold those blankets." I was rather annoyed at this point...What was I going to do? Unload on this guy? He had no control over any Uhaul policies...just whatever bare minimum he was trained to say. He was alright...no attitude. He just calming explained what needed to happen. So, i took the 5 minutes, and begrudgingly folded the blankets. I was not in the mood to deal with whatever cleaning fee that we might have been charged. We folded the blankets, and then was on our way. Low and behold...three days later, we get an email stating that we didn't return our truck. This is the last straw now. We called Uhaul, and was confirmed over the phone that the truck was - indeed - returned....but come on guys. First, you changed the pick up location (because the one listed on your website isn't a real one....PLEASE get that fixed or take it down...save someone else in the future) 2nd, you changed our requested vehicle 3rd, you *falsely* send us a text saying we have to change our drop off location 4th, after dropping off at the confirmed location we requested, we folded the blankets at the request of someone that doesn't work for Uhaul 5th, you send us an email saying that we didn't return when we really did. Listen....one improvement is taking that east 10th street location off your website. The other? Read our story, and do whatever you need to do to make sure it isn't a "one thing after another" headache. Moving is stressful enough, and this process DID NOT help. Maybe you can have a team of people that transfer needed vehicles from one location to another. When I picked up, I asked the manager if you had somebody like that to which her response was, "we don't do that here." Maybe it's something to consider?

GILBERT O. en

Grado:

Processing time.

Glaston P. en

Grado:

You can have a middle seat in the front of the van so

Karen M. en

Grado:

El cliente no dejó un comentario.

david r. en

Grado:

El cliente no dejó un comentario.

Eliezer C. en

Grado:

El cliente no dejó un comentario.

yonel c. en

Grado:

Thank you...

Frederick B. en

Grado:

El cliente no dejó un comentario.

ERNIE Y. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

No problems with the rental agent, but having an issue with the billing. I was double billed and have to dispute the second invoice.

glenn b. en

Grado:

Don’t charge so much for local mileage

DADRYANN L. en

Grado:

The van had previous user receipt information and small trash.

anne a. en

Grado:

Keep up the good work .

Dovid L. en

Grado:

Wait is too long